Petco in Providence, RI: A Comprehensive Pet Supply Destination

Petco Introduce

For pet owners throughout Rhode Island, having a reliable and comprehensive resource for all their animal needs is essential. Petco in Providence, located on N Main St, stands as a prominent and well-known destination that offers a vast array of products and services. As a major retailer in the pet industry, Petco provides a one-stop-shop experience, catering to the needs of a wide variety of pets, from dogs and cats to fish, reptiles, and birds. The store's reputation is built on its extensive inventory and the convenience of having multiple services under one roof. Whether you're in need of high-quality food, a new toy, or professional grooming, this location aims to provide a solution for every pet-related requirement. The brand is a familiar name, and for many Rhode Islanders, it serves as a foundational resource for pet care.

Petco's commitment to accessibility and convenience is evident in the range of services it offers, both in-store and online. This particular location is designed for easy navigation, making a quick visit simple and efficient for customers who are in a hurry. The store is well-organized with clearly marked sections for different types of pets and products. For those who prefer to shop from home, Petco provides options like curbside pickup and delivery, offering flexibility that fits into a busy modern lifestyle. The ability to shop online and then pick up in-store combines the best of both worlds, ensuring that the products you need are ready and waiting for you. Furthermore, the availability of Wi-Fi in the store adds to the convenience, allowing customers to research products or access loyalty program information on the go.

Petco is located at 585 N Main St, Providence, RI 02904, USA. This is a highly accessible location for residents of Providence and the surrounding communities. The store's position on a major road makes it easy to reach by car, and its multiple accessibility features ensure a comfortable visit for all. The presence of a wheelchair accessible entrance, a dedicated wheelchair accessible parking lot, and a wheelchair accessible restroom demonstrates a commitment to serving all members of the community, regardless of mobility challenges. This is a crucial feature that enhances the shopping experience for a wider range of customers. The location also makes it a convenient stop for those living in nearby neighborhoods like North Providence, Pawtucket, and East Providence.

The store itself is designed to handle a steady flow of customers while maintaining a sense of order. This allows for a quick visit for those with a short list of items, while also providing a spacious environment for those who want to take their time browsing the aisles. The staff are typically on hand to assist with questions, whether it's about finding a specific brand of dog food or understanding the needs of a new reptile. The availability of multiple payment options, including credit cards, debit cards, and NFC mobile payments, further streamlines the checkout process, making transactions fast and secure.

Petco offers a wide array of services designed to meet a variety of pet needs, making it a comprehensive solution for pet owners.

Full-Service Grooming Salon: The store offers professional grooming for dogs and cats. Services include baths, haircuts, nail trims, and more. According to customer feedback, the grooming staff are often praised for their skill, patience, and kindness, with one reviewer noting their Bernedoodle's positive experience.
Onsite Services: Petco provides several onsite services, including veterinary clinics (Vetco Clinics) for vaccinations and health check-ups, as well as dog training classes to help with behavior and obedience.
Extensive Product Selection: The store is well-known for its vast inventory. It is classified as a pet store, fish store, goldfish store, pet supply store, reptile store, and tropical fish store, reflecting its diverse range of products. They carry everything from high-quality pet food and toys to specialized supplies for aquariums and reptile habitats.
Convenient Pickup and Delivery Options: To cater to modern customer needs, Petco offers curbside pickup, in-store pickup, and delivery services. These options provide a flexible and efficient way to get your pet supplies without having to spend a lot of time in the store.

Several key features and highlights define the Petco experience in Providence.

Professional Grooming Team: A notable highlight is the professional and compassionate grooming staff. As one customer mentioned, their groomer, Dallalee, was particularly skilled and kind, creating a positive experience that made them want to return. This personal touch in a large corporate setting is a significant advantage.
Diverse Departments: Petco’s extensive range of departments, particularly for aquatic and reptile pets, is a major draw. They carry a large selection of fish, reptiles, and the necessary supplies, making them a go-to destination for owners of these specialized pets.
Accessibility and Amenities: The store's commitment to accessibility is a major feature. The wheelchair accessible entrance, parking, and restroom ensure that all customers can shop comfortably. Additionally, amenities like in-store Wi-Fi add a modern convenience to the shopping experience.
Online and In-Store Integration: The seamless integration of their online and in-store services, such as curbside and in-store pickup, offers a high level of convenience that is difficult for smaller, independent stores to replicate.

For more information or to contact the Providence Petco store, here is their contact information.

Address: 585 N Main St, Providence, RI 02904, USA

Phone: (401) 454-4956

Mobile Phone: +1 401-454-4956

Choosing Petco is a decision that often comes down to convenience, selection, and the range of services offered. What makes this store a worthwhile choice is its ability to serve a wide audience with diverse pet needs in one accessible location. The store's grooming salon, in particular, stands out as a high-quality service, with dedicated staff who receive praise for their skill and positive attitude. However, it is also important for customers to be aware of the varying experiences that can occur in such a large operation. One customer's review highlights a critical concern regarding the care of fish, mentioning issues with water quality and sick or dead fish. This suggests that while Petco offers a broad range of products, customers with specialized needs, such as aquatic pet owners, should exercise due diligence and be mindful of the conditions. Despite these potential inconsistencies, for general pet supplies, professional grooming, and the convenience of services like curbside pickup and onsite clinics, Petco provides a comprehensive solution for many pet owners in the Rhode Island area. Its scale and wide range of offerings make it a reliable and accessible resource for a majority of pet-related needs.

Petco Details

Service options
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Wi-Fi
Wi-Fi

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Petco Photos

Petco Location

Petco

Rhode Island Providence County Providence Mount Hope North Main Street

585 N Main St, Providence, RI 02904, USA

Petco Reviews

An average rating of ★4.1 from 686 user reviews.

groomingvetpuppyprescribedcat foodworkferretstrimmedbaghuman

★ 5★ 4★ 3★ 2★ 1

I’ve taken my Bernedoodle to over 6 groomers, even done it myself, and the staff at the grooming salon here are incredible. Pepper has never been scared to enter the room (unlike other grooming places where she fully refuses -with all her 75lbs- to walk through the door) so I know they treat her kindly. The staff overall does an amazing job, and Dallalee in particular did a really really good job grooming her, managing to do exactly what I asked for without being condescending like a lot of groomers are. She was really skilled and kind and patient which I know my dog can be a bit stubborn sometimes. Not only a great personality, but they also just did a way better job than other groomers in the area aesthetically. It may not be named a “designer” salon, but I will definitely continue to go back here. Shoutout to everyone that works there, they’re clearly a team.
July 10 · Audrey Matthews
Going to start off by saying the staff is very nice but fish parameters and water quality is very much not the Petco experience. This store needs to watch its water perimeter more often and check up on sick fish and dead fish. I’ve gone multiple times so this location and every time I visit this location there’s always dead fish multiple dead fish and the fish seem to be sick meaning the water parameters are not to their liking which needs to be improvised and accommodated for so that when buyers like myself go, they do not die the next day or the same day they purchased their fish because of the extreme water condition difference. They have been multiple occasions where I buy fish from this location and they die within a day or two while if I go to Petsmart in Johnston and purchase fish there, they Always last me years while this location always only seem to last a couple days unless the fish are new and they hadn’t yet gotten used to the water perimeter at that store and got used to my fish tank water, which I am very careful on monitoring and keep track of weekly and make weekly water changes and condition the water, and make sure all levels are in accommodatable rate for all Please do better yes these fish are complicated, but they are living organisms who need taken care of if we want them as pets. Remember, if you were a fish, you would want a human to take care of you the same way You take care of them.
August 17 · Victor
This is a review of my experience on Wednesday August 6 around 7pm.The 2 stars are for the kind young girl who waited on me at the register but the manager of this place really dropped the ball.I made sure to look at the rules prior to trying to return an opened Untouched bag of cat food my cat refused to eat. I met all the "requirements" for a return. The girl at the register greeted me kindly, told me I could return the food and asked me if there was something else I wanted to get. I said yes, and she suggested to go get it so the transaction could be done at one time...not a problem at all!I pick out my other food, go back to her (the place was practically empty of customers), and she informed me she couldn't scan my receipt because the barcode on it was ripped. I don't know if she actually tried or just assumed, I didn't see her scan it but she had it while I shopped. She askd me if I had the order under a phone number, which I didn't. She seemed embarrassed because she didn't know how to do a return with no phone number and a ripped barcode.So she called for the manager on a walkie talkie. Not a problem there either.When the manager finally got back to her and she told him the receipt was ripped he simply said "can't return it then". Super dismissive. It was clear he couldn't be bothered to actually do his job and just wanted the customer to go away. If I wasn't so tired after a long day I would have insisted on him coming to the front and discussing it... but I was exhausted, there was a few people waiting behind me and the poor girl was mortified.I didn't push the issue but was very annoyed. I had the ACTUAL receipt in full, the item was within the return rules and a store credit wasn't even offered because the manager clearly was lazy and didn't care at all about properly doing his job or customers.I politely left but was extremely frustrated. I went to a different location a DAY later... as I tried to return it at this other location I started to explain to the person at the Register the situation...they scanned the receipt no issue and actually told me there was no way that the other store even tried!I had to waste an entire hour and a half of my day commuting to another location just to get a return THAT SHOULD AND COULD have been done at this location when I was there. It's a disgrace that the manager couldn't do his job. Apparently doing a job right doesn't matter as long as he's getting paid.I'd recommend to get a new manager, he's clearly NOT invested in his work.
August 10 · Melodie Chase
If I could give it a 0 I would :When I arrived, I was kindly greeted by the staff member responsible for check-in. She was very professional, compassionate, and did her best to answer my questions. I was asked whether one of my dogs might be pregnant, I said no because I was unsure and had previously been told that female dogs needed to have their period before that was possible. She handled my questions with patience and professionalism.However, during this interaction, the veterinarian—who was seated behind the desk with her legs crossed and using her phone—interrupted the conversation in a highly unprofessional and disrespectful manner. Without knowing my background or intent, she accused me of being “irresponsible” for not having my dogs spayed or neutered. I explained that I had rescued the dogs recently, they are only five months old, and I was at Petco specifically to seek guidance and education about proper care as a first-time pet owner.Instead of offering support or knowledge, the veterinarian continued speaking in an unprofessional and condescending tone. So I decided to not continue with my services and take my business elsewhere where.When I asked for her name so I could file a formal complaint, she refused to provide it, told me that it “didn’t matter” because “they aren’t going to fire [her] anyway,” and then proceeded to tell me to leave the store. She also told my daughter to “shut up,” which was completely unacceptable and uncalled for. She claimed I was causing a scene, but I had only asked questions and expressed dissatisfaction with the serviceHer communication was neither therapeutic nor educational—instead, it was judgmental and dismissive. As someone who is new to pet ownership, I found her behavior extremely discouraging and inappropriate for someone in her professional role.To my shock, she then falsely claimed that I had threatened her and escalated the situation by calling the police. I waited for the police to arrive and explained and got an incident # There were witnesses present, including the store manager and other staff, who confirmed that I made no threats and behaved appropriately.Frankly, I feel I was profiled and unfairly portrayed as aggressive—likely because of the color of my skin. Being treated as the “angry Black woman” stereotype was deeply hurtful and humiliating. Her actions were not only unprofessional, but they also caused me emotional distress and public humiliation.I respectfully request that this incident be reviewed thoroughly, including statements from those who witnessed the interaction. It is deeply concerning that a customer seeking help and education would be treated in such a way and then falsely accused and subjected to unnecessary police involvement. Especially in an environment that claims to care about animals and the people who love them.Please advise me of the actions Petco intends to take to address this matter.
May 05 · Beverly DeOliveira
. Sometimes a mess when they move things. One time all the weruva cat food brand was in boxes in the island and I had to go through them and try and move an incredibly heavy cart to get what I needed.Another time I got a vital refrigerated dog food bag and I opened it and fit was already spoiled..expired the day before (I got through a DoorDash order)But the most annoying part about this store is the VETERINARY DEPARTMENT!THEY NEVER ANSWER THE PHONES! LITERALLY NEVER!Last time I went they had me wait in a freezing cold room for 2 hours with a very young kitten. They apologized for taking so long but it was the lack of knowing what was going on while freezing my butt off and wasting my time that really annoyed me. I eventually came out of the room to try to figure out what was going on and they said they are just waiting to get my prescription finished. I waited another 25 minutes after that waiting for them to check me out.. AND THEN I GET HOME AND THEY FORGOT THE IMPORTANT PRESCRIPCION IN THE BAG!!!So obviously I changed my vet office because the lack of customer service, empathy, and care there is infuriating!Also $69 for a poop sample?! Never been charged that much even at a real vets office.Would not recommend the vet department at all
July 08 · Malia Dragon