Banfield Pet Hospital: A Local Option for Veterinary Care in Westwood, MA

Banfield Pet Hospital Introduce

Introduction / Overview

When it comes to the health of our beloved pets in Massachusetts, having access to reliable and comprehensive veterinary care is non-negotiable. Banfield Pet Hospital, located in Westwood, MA, is a well-known name in the pet care industry, offering a structured approach to veterinary services. As part of a larger network of animal hospitals, this location provides a wide array of services designed to address both preventative and acute medical needs for dogs and cats. While the experience at any chain hospital can vary, many local users find the consistency and range of services to be a major convenience. The hospital's focus is on providing a full-service medical facility that promotes responsible pet ownership and preventative health care. This includes everything from routine vaccinations to complex surgical procedures and diagnostic testing. It's a place where you can bring your pet for a thorough physical exam and get a wide range of services all under one roof. The hospital also offers various wellness plans, which are designed to make essential preventative care more manageable and affordable for pet owners. While some customers have had mixed experiences with staff and communication, many others report positive and helpful interactions, noting the team's willingness to go the extra mile, as one reviewer mentioned, by squeezing in a newly rescued kitten and following up on its progress.

Location and Accessibility

Banfield Pet Hospital is conveniently located at 1451 High St in Westwood, MA. Its position on a major roadway makes it a practical option for pet owners in Westwood and surrounding communities. The location is designed with a focus on accessibility, ensuring that all clients, including those with mobility challenges, can easily bring their pets in for care. The hospital features a wheelchair accessible entrance, which provides a smooth and barrier-free entry. In addition, there is a wheelchair accessible parking lot, simplifying the process of getting from your vehicle to the front door, which can be particularly helpful when transporting a sick or injured pet. The hospital also includes a wheelchair accessible restroom, adding to the overall convenience and comfort for clients. The hospital operates on an appointments-recommended or appointment-required basis, which is a key part of its operational model. This planning helps to ensure a structured flow of patients throughout the day, which can help minimize wait times and allow the veterinary team to provide dedicated attention to each animal. This combination of a convenient location and thoughtful accessibility features makes the Banfield Pet Hospital in Westwood a viable option for many local pet owners.

Services Offered

Preventative Health and Wellness: The hospital provides comprehensive wellness exams, vaccinations, parasite control, and nutritional counseling to maintain your pet's overall health.
Diagnostic Services: On-site diagnostic tools and lab work, including blood tests, fecal exams, and diagnostic testing, help the veterinary team quickly and accurately diagnose health issues.
Surgical Procedures: Banfield offers various surgical services, including routine spaying and neutering, as well as minor and more complex surgical procedures.
Dental Care: The hospital provides professional dental care to address a pet’s oral health, including cleanings and other necessary procedures to ensure their teeth and gums stay healthy.
Primary and Urgent Care: Services range from routine primary care appointments to managing ongoing medical conditions and providing assistance for urgent, non-emergency issues.
Veterinary Pharmacy: The hospital functions as a veterinary pharmacy, providing a convenient way to fill prescriptions for your pet’s medications directly after their appointment.

Features / Highlights

Structured and Accessible Care: As a large chain, Banfield offers a consistent, structured experience. The use of an appointment system helps to manage patient flow, and the clear focus on preventative care provides a defined path for a pet's health. The hospital's physical accessibility, including a wheelchair accessible entrance and parking, is a significant highlight.
Comprehensive Health Plans: The hospital is well-known for its Optimum Wellness Plans, which bundle essential services like exams, vaccinations, and diagnostics into a single, affordable monthly payment. This helps many pet owners budget for their pet's preventative care throughout the year.
LGBTQ+ Friendly Environment: The business identifies as LGBTQ+ friendly, which is an important feature that demonstrates a commitment to creating an inclusive and welcoming environment for all members of the Massachusetts community.
Wide Range of Services: From basic check-ups to more involved surgical procedures, Banfield offers a broad spectrum of services that can address the majority of a pet's health needs in one location, which is a major convenience for busy pet owners.
Follow-up and Communication: As one customer's positive experience with their newly rescued kitten shows, the hospital can be very proactive with communication, providing follow-up calls after procedures and ensuring the pet is doing well. This level of attentiveness is a key feature that helps build trust.
Availability for New Patients: The ability to sometimes "squeeze in" appointments, as mentioned in a review, is a valuable feature for new pet owners or those in a pinch who need to get their pet seen quickly, a benefit that can be a lifesaver in an urgent situation.

Contact Information

For inquiries or to schedule an appointment, you can reach Banfield Pet Hospital at (781) 255-0033. The hospital is located at 1451 High St, Westwood, MA 02090, USA. Given their appointment-based system, it is highly recommended to call ahead to ensure your pet can be seen in a timely manner.

What is worth choosing

Choosing Banfield Pet Hospital is a decision to opt for a well-known, structured, and comprehensive approach to pet care in the Massachusetts region. While being a chain animal hospital means the experience may not be as personal as a small, independent practice, the benefits of consistency and a wide range of services are compelling. The convenience of their locations and the availability of wellness plans can make essential pet healthcare more predictable and affordable. For pet owners who value accessibility and a clear, defined path for their pet’s health, Banfield is a strong contender. The positive experiences of some clients highlight the fact that the staff can be very caring, professional, and thorough, taking the time to provide follow-up care and advice. While it is always wise to consider all reviews, many local users have found Banfield to be a reliable partner in their pet's wellness journey. The fact that they can manage everything from routine vaccinations to minor surgery, with the added benefit of an on-site pharmacy, makes them a practical and convenient choice for those living in or around Westwood, MA, who want to ensure their pet receives consistent and accessible medical attention.

Banfield Pet Hospital Cat

Veterinarian
Blood Tests
Dental Care
Diagnostic Testing
Ear Care
Fecal Exams
Healthcare Services
Medical Service
Oral Health
Parasite Control
Physical Exams
Preventive Health
Primary Care
Spaying And Neutering
Vet Care
Veterinary Assistance

Banfield Pet Hospital Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities
Restroom

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

No photos available at the moment.

Banfield Pet Hospital Location

Banfield Pet Hospital

Massachusetts Norfolk County Westwood High Street

1451 High St, Westwood, MA 02090, USA

Banfield Pet Hospital Reviews

An average rating of ★3.9 from 58 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I will never go back to this location, and I’m honestly not sure I will ever go back to a Banfield.I brought my senior cat into this location. The front desk staff was extremely rude and cold. They barely communicated with me and made me feel like I was a burden for even brining my cat in.In the room, I only saw the actual doctor for 2 minutes, not even. The rest of the appointment was with the nurse who was a very young girl - probably fresh out of school. I will say she was the ONLY kind staff member. I was told he had severe dental problems and that he was having kidney function problems. Things did not look very good for my cat, but I was given hope and instructions on how to administer his medicine myself. I was then presumed into getting on a senior wellness plan and told to set up a follow up appointment the next week with him.Unfortunately, my cat did not make it through the weekend. The medicine seemed to have made him worse. I am not necessarily blaming that on Banfield, but there were things that they missed that I’m shocked about. I took my cat to a different emergency vet hospital. I explained what Banfield had told me about his condition. This vet told me that my cat had a completely different condition ( a tumor in my cat’s mouth.) And I was advised to put my baby to sleep.That Monday I called Banfield to let them know what had happened. The front desk staff on the phone was really nasty about my cat’s death, and apparently never took it down to cancel my appointment, even though my cat was no longer in this world. The day of what would’ve been his follow up appointment I was called by the front desk staff to ask where I was. I had to remind them that I called to let them know my cat had passed, and nobody had taken note of it. As soon as I reminded them, they were nasty with me again…This was almost a year ago. I recommend no one goes here with their cats. I’m giving two stars just because of the one kind young nurse.
August 17 · Tara O'Malley
I’ve always had a great experience with Banfield. We used to visit the one at the University ave , and we had wonderful things to say about it. Now that we’re so local, we go to the one on High Street. We recently rescued a little kitten, and they couldn’t have been more helpful. They managed to squeeze us in . They took care of all the vaccinations, deworming, and other necessary treatments . They contacted me if anything else was needed. The staff was very nice, as was the vet. They also followed up with calls to see how the kitten was doing after any shots or procedures.I would definitely recommend them, especially since it’s very convenient if you live in the neighborhood. We also had the kitten neutered at a larger Banfield practice, which was easy to organize. Excellent experience overall
May 19 · lydia madden
Very nice staff. Helpful for my anxious pup .My only complaint is everything has an ‘upsell’. My dog has a routine medication he receives monthly, but to obtain his shot he must have a vet visit ($95). Or a tech visit ($65). When there has been no change in health or status. Always ‘offering’ more services, but at an increased cost. Leave there feeling like I’ve been fleeced every time .
July 07 · john oreilly
bianca was so sweet from the beginning. she checked us in smoothly and made our dogs feel comfortable. then we got taken in by brian and he was a bundle of joy!! he made sure the dogs only needed the shots necessary and not extra charges!!! overall super sweet staff and amazing service!!!
April 10 · Alison O'Connor
First and last time ever stepping foot into this location. Initially called weeks ago, set up appointment. As appointment day drew near, they sent a confirmation text TWICE, I confirmed both. The day before the appointment, I received a call from them to confirm my appointment YET AGAIN. Through conversation, I was told they had an opening half an hour earlier if I would like to switch to that. I confirmed that would be great and was told it was all set.The following day we show up at the earlier time we had confirmed over the phone less than 24 hours ago to be told that our appointment still showed at the half an hour later time and the earlier appointment time we showed up for was booked. Absolutely unapologetic attitude from the older woman with short brown hair at the front desk on Saturday 3/29/25. She proceeded to take absolutely no responsibility and acted like she was doing us a favor by “doing her best to get us in and out as fast as possible”. Not a single apology for the fault of their own mistake.This would not have been a problem if they never called to confirm a THIRD time, after we confirmed TWICE through their text request and then make the offer to bump up our appointment time as then we would have showed up half an hour later at our original scheduled time.Their appointment confirmation system apparently is trash. The attitude/professionalism of their receptionist/scheduler is even worse.The Braintree Forbes Road location is a much better branch; apologetic and emphatic with our situation. They squeezed us into their schedule that same afternoon due to this Westwood High Street’s scheduling mistake and lack of professionalism.
March 29 · Li Benoit