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Aquarium Fish Depot ico

Aquarium Fish Depot
- 5121 Santa Fe St Suite F, San Diego, CA 92109

Tropical fish store, Aquarium shop ★4.0

5121 Santa Fe St Suite F, San Diego, CA 92109, USA

4.0
If I could give zero stars, I would. Avoid this store at all cost!!!I placed an order with Aquarium Fish Depot on April 8th, and it turned into one of the worst customer service and livestock experiences I’ve ever had.Before ordering, I emailed them to ask if I could place an order but delay shipping until April 17th. They responded and said yes, and told me to include the request in the order comments, which I did.Right after placing the order, I also replied to their confirmation email (which instructed me to reply if I wanted to add Route shipping protection) and asked them to add Route. They never responded.I emailed again on April 15th asking for an update and again requested Route protection. Still no reply.I called on April 15th — no answer.I called again on April 16th and left a voicemail. No one ever called me back.Then, the evening of April 16th, I suddenly received a shipping confirmation. They had shipped the order without responding to any of my messages, and had quietly refunded one item — the Captive-Bred Orchid Dottyback — without explanation.Worse, the order was incomplete, and several fish arrived dead or in critical condition.---What Arrived Alive:Coral Beauty AngelfishFirefish GobyRoyal GrammaCleaner ShrimpPistol Shrimp1 of 2 Fromia Starfish---What Never Arrived:Hector’s GobyYellow Watchman Goby---What Was Refunded Before Shipping:Captive-Bred Orchid Dottyback---What Arrived DOA or Died Within an Hour:2 Lyretail Anthias – Dead on arrival1 Lyretail Anthias – Arrived half-dead, died within the hourMidas Blenny – Dead on arrival1 of 2 Fromia Starfish – Dead on arrival---That’s 7 animals either dead or never sent. I followed all acclimation instructions exactly and documented everything with photos and timestamps.The worst part is that they completely ghosted me after confirming delayed shipping would be fine. I gave them multiple opportunities to respond and resolve things — they chose not to.Avoid Aquarium Fish Depot. They do not stand behind their orders, they do not respond to customer concerns, and they clearly do not care about customer experience. - Achiya Yaffe
Aquarium Fish Depot Overview Intro Detail Photos Location Reviews

Aquarium Fish Depot Introduce

For aquatic enthusiasts in California, especially in the San Diego region, finding a specialized store that provides a diverse selection of healthy fish and supplies is a top priority. Aquarium Fish Depot is a small business that aims to serve this dedicated community, focusing on providing a wide variety of tropical fish and aquarium products. This article is crafted to give you a detailed and factual overview of this establishment, providing insight into its services, location, and what makes it a unique option for local users.

Aquarium Fish Depot, a small business, positions itself as a go-to Aquarium shop and Tropical fish store, aiming to cater to both new and experienced hobbyists. Their mission, as with many small businesses, is to provide a more personalized and knowledgeable experience than what might be found at a large chain store. They specialize in a wide range of aquatic life, from vibrant tropical fish to necessary supplies for maintaining a healthy and beautiful aquarium. The store's commitment to the aquatic community is reflected in its focus on customer service and building a strong local presence.

The importance of a local, specialized store like Aquarium Fish Depot cannot be overstated. It provides a valuable resource for niche hobbies like fish keeping, where specific knowledge and healthy livestock are crucial for success. Such stores often become a hub for the community, a place where hobbyists can exchange ideas, seek advice, and find rare or specific items. This article will break down the specifics of the Aquarium Fish Depot location, offering a transparent look at its services and helping you understand why it's a part of the California aquatic landscape.

The business prides itself on providing a wide selection and expert advice. The staff is often knowledgeable and can guide customers through the complexities of setting up and maintaining an aquarium. A customer review, for instance, highlights a positive experience with a staff member named Mitch, who was "incredibly helpful" after a negative experience at another store. He took the time to provide "step by step instructions" and helped the customer pick out "beautiful new fish," demonstrating the kind of personal care that a small business can offer. This kind of hands-on guidance is invaluable for both beginners and those facing challenges with their tanks.

Aquarium Fish Depot is conveniently located at 5121 Santa Fe St Suite F, San Diego, CA 92109, USA. This address places it in a well-known part of San Diego, making it accessible for residents throughout the city and surrounding areas. The store's location is a key factor in its accessibility for local customers, offering a physical space to browse and seek advice.

The business is committed to accessibility, featuring both a wheelchair-accessible car park and a wheelchair-accessible entrance. This ensures that all members of the community can comfortably visit the store, a crucial consideration for any modern business.

For those with busy schedules, the store is well-suited for a "Quick visit." The layout and service options are designed to allow customers to get in, find what they need, and get out efficiently. Its welcoming atmosphere, including being LGBTQ+ friendly, contributes to an inclusive environment for all hobbyists.

Aquarium Fish Depot offers a range of services designed for the modern consumer, blending traditional in-store shopping with convenient options. The following is a list of the types of services available:

  • In-store shopping: Customers can visit the physical location to explore the extensive selection of tropical fish and supplies firsthand.
  • In-store pick-up: This service allows customers to place an order online and quickly pick it up at the store, saving time and ensuring product availability.
  • Delivery: For added convenience, the store offers delivery services, bringing products and live animals directly to the customer's location.

The business is known for several key features that set it apart in the San Diego aquatic community.

  • Specialized Focus: As a dedicated Tropical fish store and Aquarium shop, they provide a much deeper and more specific selection of live fish, plants, and supplies than a general pet store would.
  • Small Business Ethos: The business operates with the personal touch and specialized knowledge often found in small businesses, leading to positive experiences for customers who appreciate one-on-one help, as highlighted by a customer who praised the staff for their helpfulness.
  • Wide Range of Payments: The store accepts a variety of payment methods, including Cheques, Credit cards, Debit cards, and NFC mobile payments, making transactions easy and convenient.
  • Inclusive Environment: The store's commitment to being LGBTQ+ friendly ensures a welcoming space for everyone in the community.
  • Extensive Inventory: The store provides a large selection of live fish, with a focus on both freshwater and saltwater species, along with all the necessary supplies for both beginners and experienced keepers. The variety, as noted by customers, allows people to find specific fish for their tank.

It is important for potential customers to be aware of the full range of public feedback. While a positive review highlights excellent in-store, hands-on customer service and guidance, another detailed review points to a series of significant issues, particularly with online orders and communication. This review alleges a lack of responsiveness to emails and phone calls, an unannounced refund for an item, and the arrival of dead or missing livestock. This contrast in customer experience suggests that while the in-store service may be highly beneficial, there can be potential issues with online ordering and customer support. It highlights the importance of open communication and perhaps visiting the physical location for specific purchases.

For all your inquiries, here is the essential contact information for Aquarium Fish Depot:

Address: 5121 Santa Fe St Suite F, San Diego, CA 92109, USA

Phone: (858) 926-2060

Mobile Phone: +1 858-926-2060

When you are looking for an aquarium store in California, Aquarium Fish Depot is a worthy choice for its specialized focus and local small business charm. The primary strength of this store lies in its expertise and its ability to provide a deep selection of aquatic life and supplies. For those in the hobby, having a local spot with knowledgeable staff who can help troubleshoot problems and provide tailored recommendations is invaluable. The positive review from the customer who received one-on-one help with a new tank setup demonstrates the kind of beneficial, in-person service that can make a huge difference, especially for those who are new to the hobby or have had a bad experience elsewhere. The store's welcoming atmosphere and its commitment to a wide variety of payment options also make it a convenient and modern choice. While the negative review about online orders should be considered, the in-person experience appears to be a major selling point. For local San Diego aquatic enthusiasts who value personal interaction and specialized products, visiting the physical store and building a relationship with the staff could prove to be the most rewarding way to experience all that Aquarium Fish Depot has to offer.

Aquarium Fish Depot Details

  • From the business

  • Small Business
  • Service options

  • Delivery
  • In-store pick-up
  • In-store shopping
  • Accessibility

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Crowd

  • LGBTQ+ friendly
  • Planning

  • Quick visit
  • Payments

  • Cheques
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Aquarium Fish Depot Photos

Aquarium Fish Depot Picture 1Aquarium Fish Depot Picture 2Aquarium Fish Depot Picture 3Aquarium Fish Depot Picture 4Aquarium Fish Depot Picture 5Aquarium Fish Depot Picture 6Aquarium Fish Depot Picture 7Aquarium Fish Depot Picture 8Aquarium Fish Depot Picture 9Aquarium Fish Depot Picture 10

Aquarium Fish Depot Location

Aquarium Fish Depot

5121 Santa Fe St Suite F, San Diego, CA 92109, USA

Aquarium Fish Depot Reviews

An average rating of ★4.5 from 464 user reviews.

tankselectionhealthyfreshwater fishcichlidsemailinformationsnailsalgaerefund

★ 5★ 4★ 3★ 2★ 1

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