Pet Supplies Plus North Naperville Introduce
For residents of Naperville, Illinois, and the surrounding communities, our pets are cherished members of the family. Finding a local pet store that truly understands this bond and provides for every aspect of a pet's life is essential. Pet Supplies Plus North Naperville aims to be that trusted partner. This is not just a place to buy pet food; it's a comprehensive neighborhood resource designed to make pet ownership easier, more convenient, and more rewarding. As a locally owned and operated franchise, it combines the extensive product selection of a national brand with the personal touch and community-focused service of a small business.
Whether you have a dog, cat, fish, or even a feathered or scaly friend, this store offers a wide variety of supplies, from natural and raw foods to engaging toys and essential health products. Beyond the shelves, Pet Supplies Plus provides a range of on-site services, including a self-serve pet wash and full-service grooming salon. This holistic approach ensures that Naperville pet owners can find everything they need in one convenient location, saving time and simplifying their routines. The store prides itself on being a place where neighbors can connect and get expert advice from a team of passionate pet lovers.
This article will provide a detailed look at what makes Pet Supplies Plus North Naperville a go-to destination for pet parents. We will explore its accessible location, the wide array of services and products it offers, and the standout features that make it a local favorite. We will also address recent changes and customer feedback to provide a complete and factual overview from the perspective of a local user.
Pet Supplies Plus North Naperville is located at 720 E Ogden Ave, Naperville, IL 60563, USA. This is a prime location on the corner of Ogden Avenue and Columbia Street, making it a highly visible and easily accessible destination for residents throughout Naperville and the surrounding areas. Its placement on a major thoroughfare ensures that it's a convenient stop whether you're running daily errands or making a special trip for pet supplies.
While the store's public information does not specify every accessibility feature, it is part of a national chain that generally adheres to accessibility standards. The store is designed for a convenient and efficient shopping experience. Its location and operational hours are set to accommodate busy schedules, and it offers services like curbside pickup and same-day delivery, further enhancing its accessibility for all customers.
Customers can easily navigate the parking lot and enter the store, which is designed to be a quick, in-and-out destination for people on the go. This focus on convenience is a key part of the store's appeal to local residents who value their time and appreciate a smooth shopping experience.
Pet Supplies Plus North Naperville provides a comprehensive suite of products and services for a wide variety of pets.
- Retail: The store offers a huge selection of products for dogs, cats, small animals, birds, reptiles, and fish. This includes natural, frozen, freeze-dried, and dehydrated pet foods, as well as treats, toys, beds, and other accessories. They also operate a pharmacy for pet prescriptions.
- Self-Serve Pet Wash: The store provides a self-service pet wash station, complete with shampoos, towels, and dryers, allowing pet owners to bathe their pets without making a mess at home. This service is noted as being inexpensive and convenient.
- Professional Grooming: For a more hands-off approach, the store offers full-service grooming, including baths, haircuts, nail trims, and ear cleaning. The staff is known for being kind, helpful, and patient.
- Veterinary Clinics: The store hosts scheduled VIP Petcare Veterinary Clinics, which offer convenient and affordable preventive veterinary care, including vaccinations and basic health screenings.
- Specialty Live Animals: Depending on the location, the store may have live animals for sale, such as fish (including Bettas and Glofish), small animals, and crickets, catering to owners of more specialized pets.
- Community Events: The store is known to hold various community events, such as holiday-themed parties, costume contests, and workshops, which are a great way for local pet owners to engage with each other.
Several features make Pet Supplies Plus a valued part of the Naperville community, despite some recent operational changes.
- Knowledgeable and Friendly Staff: Customer reviews consistently praise the staff. One reviewer, after asking for help with cat food, noted that the cashier, Jamie, was "so helpful" and provided "invaluable information." Another reviewer noted the staff is "incredibly kind and very helpful."
- Focus on Healthy Nutrition: The store offers one of the largest selections of natural, frozen, freeze-dried, and dehydrated pet foods in the area. This focus on high-quality nutrition is a significant highlight for health-conscious pet owners.
- Customer Service: Even when a service doesn't meet expectations, the store has shown a commitment to making things right. A customer who was dissatisfied with the renovated dog wash was offered a full refund for their unused washes, demonstrating a focus on customer satisfaction.
- Convenient Services: The availability of services like curbside pickup, same-day delivery, and a self-serve pet wash makes shopping at this location incredibly convenient for busy Illinois residents. The store also hosts regular veterinary clinics, providing easy access to essential preventive care.
For any questions, to check product availability, or to book a service, you can contact Pet Supplies Plus North Naperville at the following:
Address: 720 E Ogden Ave, Naperville, IL 60563, USA
Phone: (630) 904-2100
For Illinois pet owners, and specifically those in Naperville, Pet Supplies Plus North Naperville is a worthwhile choice for its combination of extensive product selection, convenient services, and a staff that is genuinely dedicated to helping customers. While there may be some mixed feedback on recent renovations, particularly with the self-serve dog wash, the store's willingness to rectify customer issues is a testament to their commitment to service. This indicates a business that listens to its patrons and strives for excellence.
The store's greatest strength is its ability to serve as a one-stop-shop for a wide variety of pet needs, from high-quality food to on-site grooming and even preventive veterinary care. The knowledgeable and helpful staff, as highlighted by multiple positive reviews, can provide invaluable guidance, which is something a generic big-box store often lacks. This personal touch makes a huge difference in the pet-owning experience.
Ultimately, by choosing this local Pet Supplies Plus, you are not just getting a place to buy products, but a community hub where you can get expert advice, access convenient services, and feel confident that your pet's well-being is a top priority for the staff.
Pet Supplies Plus North Naperville Photos










Pet Supplies Plus North Naperville Location
Pet Supplies Plus North Naperville
720 E Ogden Ave, Naperville, IL 60563, USA
Pet Supplies Plus North Naperville Reviews
Pet Supplies Plus did make my situation right and offered me a full refund, which I appreciate. The issue is with the renovated dog wash.The previous dog wash had everything I needed and was the reason I purchased a 5-wash punch card. Fast forward to the renovation, and the changes feel like a big step backwards. To start, there is absolutely nowhere to put your things. I bring in a bag with medicated shampoo, grooming items, and my purse, and had no safe spot to keep them. I ended up leaving everything on a column between store that anyone could access while my back was turned washing my dog.The most frustrating change is the wash setup. The previous wash had a ramp and a tub at waist height, making it easy and comfortable for the long wash process. That’s no longer the case. There are no ramps, and the only waist-height tubs are the smaller ones meant for little dogs. The large dog wash is now at ground level. If I wanted to wash my dog on the floor, I could do that at home.On top of that, there’s no designated place to set shampoo or grooming supplies, and the dryer hoses are just left hanging inside the tub. The whole area was messy—dog hair everywhere, which is expected in a wash station, but it should still be monitored and cleaned regularly.I asked for a refund for my remaining washes because this is not the setup I signed up for, and to their credit, Pet Supplies Plus did provide a full refund. I appreciate that, but I won’t be using the new dog wash again.
August 27 · AmandaCame in for a couple cans of cat food with a few questions. The cashier (Jamie I believe) was so helpful. She gave some invaluable information on what products to buy to keep my cat healthy. I really appreciate how she went above and beyond to help me out. I’ll be choosing pet supplies plus for my pet shopping from now on. Great work!Thanks pet supplies plus and thank you Jamie!!!!!!!
March 19 · MrJustintheman88I’m just reviewing the dog wash station. I came from out of town, and my dog needed a bath before we checked into the hotel. The dog wash station was unlike anything I’ve ever experienced—it was just gross. There was fur on everything: the shampoo bottles, the bathtubs, the mats. The floors had visible slime, and everything in that room looked like something out of a nightmare. I still washed my dog, but honestly, I should have just asked for my money back and gone to another Pet Supplies Plus.The tubs had rust on them, and nothing was provided besides a towel, soap, and a dryer. The towels didn’t do much to dry my dog—thankfully, mine tolerates being blow-dried.They really need to update the dog wash station and give it a deep clean. I thought the store itself was clean and organized, so I was shocked to see the state of the dog wash area.
February 09 · ClaudiaDobermanTried purchasing eight items. Three of them, once we got to the register, were priced incorrectly. Took 10 minutes to get the problem solved, and the problem solved only in the sense that “they were sorry they miss marked it. Also I know my dogs measurements exactly, purchased a Halloween outfit for the measurements listed and it was at least two sizes short and they won’t return it. And of course the ball, just after one day You can see the big hole in it and of course that’s not returnable either
October 19 · Danny McMannMy favorite place to buy dog food and other things. Staff is really friendly and my dog loves coming here for freeeee treats😁
June 19 · Andras Arato
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