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Omnia PetPet Store Near MeMichiganWashtenaw CountySalinePet Store in East Michigan AvenuePets 'n' Things
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Pets 'n' Things
- 541 E Michigan Ave, Saline, MI 48176

Pet store, Pet supply store ★4.0

541 E Michigan Ave, Saline, MI 48176, USA

4.0
I normally don’t leave reviews, but I feel it’s important to share my experience.I recently visited Pets and things with the intention of adopting a rabbit. I had done my research, came prepared, and met all the listed requirements: appropriate habitat, food, etc. (I currently have a rabbit and was looking to find her a companion). I already have a habitat set up in which my bunny gets free roam in a huge area with plenty of space. Despite this, I was refused the adoption/sale with no clear reason. (Every excuse they gave; I have met with a rebuttal). They ask if I have a cage for the new rabbit that will be big enough for her and I explained that I have an extra large dog cage that I used for my rabbit before. They wanted pictures and measurements. I show them several pictures of the cage with my rabbit in there AND with my dogs beside it to give them an estimate of how big the cage was.The owner then made an excuse that the cage was not efficient enough for my rabbit because of the gaps in the cage and they stated that the rabbit foot would get stuck on the cage bar underneath. That makes no sense since there is a plastic cover on the ground.I also stated that I have a 7 foot rabbit hutch that I purchased (and I had proof of purchase) that I can use. I showed them the picture of my rabbit in the hutch and a picture of the measurements from the description of the item when I first purchased it and the lady behind the counter, said, that the metal wires was galvanized, and that if the rabbit pee on it that is harmful to the rabbit. She did not know if the metal wire was galvanized or not she just assumed it was.When I asked for an explanation, I was met with vague responses and shifting excuses. Despite never having asked me any meaningful questions about my experience or plans for the rabbit.It felt arbitrary and frankly discriminatory. If there are legitimate concerns, I believe customers deserve transparency—especially when we’re trying to give an animal a safe, loving home.This experience was deeply disappointing. I left feeling frustrated and disrespected—not because I didn’t get what I wanted, but because I wasn’t treated fairly or honestly.I hope the store re-evaluates how it handles customers and communicates policies going forward. Until then, I’ll be taking my business elsewhere—and encouraging fellow animal lovers to do the same. - Mira Xiong
Pets 'n' Things Overview Intro Detail Photos Location Reviews

Pets 'n' Things Introduce

In the vibrant community of Saline, Michigan, a truly great local business can feel like an extension of the neighborhood. For pet owners, finding a store that understands the unique bond we share with our animals is crucial. We’re not just looking for a place to buy a bag of food; we're seeking a partner in our pet’s health and happiness. Today, we're taking a closer look at Pets 'n' Things, a small business that has served the Saline community for decades. This store is a cornerstone for local pet lovers, offering not only a wide array of supplies but also a place that strives to be inclusive and accessible to all. As a small business, they have a personal touch that sets them apart from larger, more impersonal corporations. The store’s history, as a family-owned operation since 1993, is a testament to its dedication and connection to the community. They are more than just a pet supply store; they are a resource for advice, a source of quality products, and a place that values the relationships they build with their customers. Their commitment to being a welcoming and safe space for all patrons is a notable aspect of their business, reflecting the diverse and inclusive values of the modern Michigan community.

The journey of a pet owner is filled with joy, and having a reliable local pet store makes that journey all the more rewarding. Pets 'n' Things offers a shopping experience that is both convenient and personal. They understand the value of a quick visit while also providing the option for a more leisurely shopping trip. For those in Saline and the surrounding areas, this store is a go-to spot for pet essentials and special treats. The business prides itself on its service options, recognizing the different needs of its customers. Whether you prefer to browse the aisles or take advantage of modern conveniences like curbside pickup, Pets 'n' Things is equipped to make your experience as smooth as possible. Their reputation is built on a foundation of local expertise and a focus on customer service, ensuring that you get the right products and information every time. In a state where we value our local communities, a business like this stands out as an integral part of the fabric of daily life. The reviews, while mixed on specific experiences, highlight both the deep-seated appreciation from some customers and the desire for improved communication from others, which is part of the dynamic nature of any customer-facing business. The fact that the store has endured for so long speaks to a strong base of satisfied customers who have felt treated like family, as one review attests.

Pets 'n' Things is located at 541 E Michigan Ave, Saline, MI 48176, USA. This location is easily accessible for residents of Saline and nearby cities such as Ann Arbor, Ypsilanti, and Manchester. The store is situated on a main road, making navigation straightforward for both new and returning customers. A key highlight of the store's accessibility is its commitment to inclusivity, with public data confirming a wheelchair accessible entrance and a wheelchair accessible parking lot. This ensures that the store is a welcoming and convenient destination for everyone, regardless of mobility challenges. The ease of access contributes significantly to a positive shopping experience, allowing customers to focus on their pets' needs without added hassle. Furthermore, the store's "quick visit" planning option indicates that the layout and service model are designed for efficiency, perfect for a busy day of errands. The central location in Saline reinforces its role as a core part of the community, serving as a reliable and familiar spot for local pet owners to get what they need. Its position on a well-known thoroughfare means it's an easy stop for many and is a key factor in its longevity and success in the area.

The services offered at Pets 'n' Things are comprehensive and designed to cater to a variety of customer preferences. As a pet supply store, they offer a wide range of products for different types of pets. They also provide several service options to make shopping as convenient as possible. Their commitment to service extends beyond just selling products; they also provide on-site services that cater to the needs of the animals they carry. The business also offers a range of payment options, accepting checks, credit cards, debit cards, and NFC mobile payments, ensuring a seamless checkout process for everyone. This modern approach to service and payment reflects their understanding of current customer needs. While some reviews express concerns about specific interactions or policies, others praise the staff's knowledge and helpfulness, demonstrating that the customer experience can be highly personal. A key service is their willingness to provide expert advice, as noted in a review where a staff member's professionalism and knowledge were highly valued. Here is an overview of the services available at Pets 'n' Things:

  • A wide selection of pet supplies for various animals, including food, toys, and accessories.
  • Curbside and in-store pickup options for convenient shopping.
  • In-store shopping for a traditional browsing experience.
  • On-site services to assist with specific pet needs.
  • Acceptance of multiple payment methods, including NFC mobile payments.

Pets 'n' Things has several features and highlights that make it a unique and important part of the Saline community. As a small business, it has the ability to provide a personalized level of service that is often lost in larger chains. A significant highlight is the store's dedication to being an LGBTQ+ friendly and transgender safespace, which makes it a welcoming and inclusive environment for all members of the community. This commitment to creating a safe and respectful atmosphere is a key differentiator. The store's longevity, as a family-owned business since 1993, speaks volumes about its place in the hearts of local customers. Reviews from real customers highlight both the exceptional experiences of being treated "like family" and the challenges some have faced regarding specific policies, particularly related to pet adoption. The positive reviews underscore the staff’s professionalism, knowledge, and kindness, as one customer praises a "very helpful" team whose knowledge "speak volumes." This indicates that the store is capable of providing excellent service, and that many customers have had very positive experiences. The ability to make a "quick visit" is also a notable feature, showing their efficiency. The range of products, including those for a variety of animals, also makes it a one-stop-shop for many pet owners in the area. The store's features and highlights showcase a business that is deeply connected to its community and strives to be a resource for all its members.

  • A small, family-owned business with decades of experience in the community.
  • Designated as an LGBTQ+ friendly and transgender safespace, promoting an inclusive environment.
  • Offers flexible shopping options, including curbside and in-store pickup.
  • Known for a knowledgeable staff that provides expert advice.
  • Provides onsite services to assist with pet care needs.
  • Conveniently located for a quick visit, with a wheelchair accessible entrance and parking.

To get in touch with Pets 'n' Things, you can visit their location at 541 E Michigan Ave, Saline, MI 48176, USA. For inquiries, you can reach them by phone at (734) 429-5431 or on their mobile phone at +1 734-429-5431. The availability of multiple contact options shows their commitment to being accessible to their customers. This is a significant advantage of shopping at a local business, as you can often get a quick and direct answer to your questions without navigating a complex automated system. Whether you need to check on a product's availability, ask for advice, or inquire about their services, a quick call is all it takes to connect with a member of their team. This open line of communication is a key part of the personal service they provide and is highly valued by their loyal customer base. It reinforces their role as a trusted local resource and helps build strong, lasting relationships with the community they serve.

Choosing a pet store is a deeply personal decision, and there are many reasons why Pets 'n' Things is a compelling choice for pet owners in Michigan. What makes this store truly worth choosing is its combination of long-standing community presence and its commitment to being a safe and inclusive space for all. While some customer experiences highlight areas for improvement in communication and policy, the strong positive reviews and the business's decades-long history point to a store that has successfully served many happy customers. The convenience of their curbside and in-store pickup options, coupled with their easy accessibility, makes shopping a stress-free experience. Most importantly, by choosing to shop at this small business, you are supporting a local establishment that is deeply rooted in the Saline community. Your patronage helps sustain a valuable resource that offers personalized service, expert knowledge, and a genuine passion for animal welfare. For anyone in the Saline area looking for a pet store that offers quality products and a welcoming environment, Pets 'n' Things is a local gem that is certainly worth visiting and supporting.

Pets 'n' Things Details

  • From the business

  • Small business
  • Service options

  • Curbside pickup
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Delivery
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Crowd

  • LGBTQ+ friendly
  • Transgender safespace
  • Planning

  • Quick visit
  • Payments

  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Pets 'n' Things Photos

Pets 'n' Things Picture 1Pets 'n' Things Picture 2Pets 'n' Things Picture 3Pets 'n' Things Picture 4Pets 'n' Things Picture 5Pets 'n' Things Picture 6Pets 'n' Things Picture 7Pets 'n' Things Picture 8Pets 'n' Things Picture 9Pets 'n' Things Picture 10

Pets 'n' Things Location

Pets 'n' Things

541 E Michigan Ave, Saline, MI 48176, USA

Pets 'n' Things Reviews

An average rating of ★4.6 from 325 user reviews.

questionssuppliesrabbithealthysaleinformationcagequalitydexterselection

★ 5★ 4★ 3★ 2★ 1

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