Arbor Veterinary Services, A Thrive Pet Healthcare Partner

- 62 Harvey Mill Rd, Lee, NH 03861

Introduction / Overview

For pet owners in Lee and the surrounding communities of New Hampshire, finding a veterinary practice that offers comprehensive and compassionate care is a top priority. Arbor Veterinary Services, a Thrive Pet Healthcare Partner, aims to be that trusted partner in your pet’s health journey. Located in a convenient setting, this clinic provides a wide array of medical and surgical services for companion animals. The practice prides itself on offering a blend of advanced veterinary medicine with a personal touch. The clinic understands that pets are cherished family members, and their well-being is paramount. As a partner of Thrive Pet Healthcare, Arbor Veterinary Services is part of a larger network dedicated to quality animal care. However, it's worth noting that the clinic's reputation, as reflected in various customer experiences, presents a complex picture of professional care and service. While some clients praise the speed, attentiveness, and cleanliness of the facility, others have raised concerns about professionalism, communication, and billing practices. This contrast is an important consideration for pet owners exploring their options.

Location and Accessibility

Arbor Veterinary Services is located at 62 Harvey Mill Rd, Lee, NH 03861, USA. This location makes it a central and accessible option for residents of Lee and nearby towns in New Hampshire. The facility is situated in a way that is easy to find, which can be a relief for pet owners during stressful times, such as when their pet is unwell. Recognizing the diverse needs of their clientele, the clinic has made significant efforts to ensure their premises are accessible to everyone. The facility includes a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. These features are a clear sign of the practice's commitment to accommodating pet owners with mobility challenges, ensuring that every person can bring their pet in for care without physical barriers. The convenience of a dedicated restroom also adds to the comfort of the clients during their visits.

Services Offered

Arbor Veterinary Services offers a comprehensive suite of veterinary services that cover a wide range of needs, from routine wellness to complex surgical procedures. Their professional team is equipped to provide the following:

• Anesthesia and Surgical Procedures: The clinic provides Anesthesia And Patient Monitoring and a wide range of surgical services. These include Complex Surgeries, Soft Tissue Surgeries, Bone Surgery, and Orthopedic Surgeries like those for Hip Dysplasia. They use General Anesthesia and provide careful monitoring to ensure the safety of every patient. The team is skilled in providing Surgical Treatment for various conditions.

• Diagnostic and Laboratory Services: To ensure accurate diagnoses, the clinic performs a variety of Diagnostic Procedures and Diagnostic Work. This includes Blood Testing, Blood Work, Urine Testing, and Fecal Examination. They also perform Skin Scraping and other Laboratory Testing to pinpoint the root cause of a pet’s health issues.

• Dental Health: The practice places a strong emphasis on Dental Health, offering Dental Cleaning and other Dental Procedures to prevent and treat oral diseases. They understand that a pet’s dental health is integral to their overall well-being.

• General Wellness and Pet Exams: Arbor Veterinary Services provides routine care such as Year-end Check Ups and Pet Exams. They offer a Complete Medical Assessment to monitor a pet’s health over time. They also handle Pet Medicine, Pain Management, and Parasite Control, including for conditions like Heartworm Disease.

• Specialized Care: The clinic provides specialized services such as Eye Care, Cat's Diet counseling, and treatment for conditions like Prostate Disease. They also assist with practical needs like Nail Trims and the issuance of an International Health Certificate for pets traveling abroad. The practice also offers an Online Pharmacy for convenient medication refills.

Features / Highlights

The experience at Arbor Veterinary Services is marked by a mix of highly positive and critical feedback, which highlights specific features and areas of concern.

• Impeccably Clean Facility: One of the most praised features is the cleanliness of the clinic. A customer noted, "Arbor vet’s lobby and exam rooms are always impeccable and clean!" This attention to cleanliness creates a professional and hygienic environment, which is reassuring for pet owners.

• Wide Range of Services: The comprehensive list of services, from routine check-ups to complex orthopedic surgeries, is a significant highlight. Pet owners can receive a broad spectrum of care in one location, which simplifies the management of their pet's health, particularly for those with chronic conditions.

• Attentive and Caring Staff (for some): One review highlights the staff as "so attentive, caring and patient" and able to get the pet in "so quick." This suggests a high level of responsiveness and genuine care, which is invaluable for a vet clinic.

• Professional and Affordable (for some): A client noted that they were "never been disappointed by the prices" and that the clinic is "definitely affordable if you were looking for a good, reputable vet," suggesting that many find the cost-to-service ratio to be fair. However, other feedback contradicts this with experiences of having to argue over billing for follow-up visits, indicating a potential inconsistency in financial practices.

• Issues with Consent and Communication: A detailed review raises serious concerns about the clinic's practices. The client was charged for "2 expensive tests without our consent," and had to repeatedly call to get the results. This highlights a critical breakdown in communication and professional ethics that future clients should be aware of. This same review also mentioned apathetic staff members, which stands in stark contrast to the positive feedback.

• Staffing Inconsistency: The reviews suggest a significant disparity in the quality of care and empathy between different vets at the practice. The fact that a client found a specific vet to be "sympathetic and helpful" and "uncaracteristically caring," and then followed her to another practice when she left, is a major highlight of both the positive impact of a good vet and the potential for a less-than-ideal experience with others on the team.

Contact Information

To schedule an appointment or to learn more about their services, you can reach Arbor Veterinary Services at the following:

Address: 62 Harvey Mill Rd, Lee, NH 03861, USAPhone: (603) 659-7799

What is worth choosing

Choosing a veterinarian is a deeply personal decision, and Arbor Veterinary Services presents a complex profile for pet owners in New Hampshire to consider. On one hand, the clinic provides an impressive breadth of services, from routine wellness to highly specialized surgeries, all within a notably clean and accessible facility. The positive testimonials about the staff's attentiveness, speed, and overall kindness are compelling and suggest a high level of care is possible. For pet owners who have a simple, straightforward need like a spay or a routine check-up, the clinic appears to be an efficient and capable choice. However, the lengthy and detailed negative review raises significant red flags that cannot be ignored. The reported issues with a lack of consent for expensive tests, billing disputes over follow-up visits, and inconsistent levels of professional empathy among the staff point to serious concerns about patient trust and service consistency. The fact that one family spent close to $10,000 on care, only to feel they had to "argue" over costs and eventually follow a preferred vet to a new practice, is a powerful indicator of potential frustrations. While the clinic's comprehensive medical capabilities are a major asset, prospective clients should be prepared to be highly proactive in their communication, particularly regarding billing and treatment plans, to ensure their experience aligns with their expectations. For those with pets facing serious or chronic conditions, the choice may depend on their ability to work with a specific vet within the practice.

Arbor Veterinary Services, A Thrive Pet Healthcare Partner

62 Harvey Mill Rd, Lee, NH 03861, USA