Banfield Pet Hospital

Banfield Pet Hospital Introduce

Welcome to Banfield Pet Hospital in Millbury, Massachusetts, a trusted name in veterinary medicine. We are a full-service animal hospital committed to providing comprehensive care for your beloved dogs and cats. Our mission is to be a reliable partner in your pet’s health journey, offering a wide range of services from routine checkups to advanced medical procedures. We understand that your pet is a cherished member of your family, and we strive to provide the highest standard of care in a professional and accessible environment. At Banfield, we focus on a proactive approach to pet health, emphasizing preventive care and client education to ensure your companion lives a long, healthy, and happy life.

Our hospital serves the Millbury community and the surrounding areas with dedication and a wide array of services designed to meet the diverse needs of modern pet ownership. We believe in transparency and communication, working with you to create a personalized care plan that fits your pet's specific needs. Whether you are seeking advice on nutrition, need a routine vaccination, or require care for a more complex medical condition, our team is equipped to provide the support and treatment your pet needs. We are proud to be a local resource for pet owners, providing a consistent standard of care and contributing to the well-being of the pets in our community.

Banfield Pet Hospital in Millbury is conveniently located at 70 Worcester-Providence Turnpike STE 240, Millbury, MA 01527, USA. Situated in a popular commercial area, our hospital is easily accessible for residents of Millbury and neighboring towns like Worcester, Sutton, and Grafton. Its location near a major turnpike ensures a smooth trip for both routine appointments and urgent visits. For your convenience, we have a wheelchair accessible parking lot, ensuring that all clients can easily and safely access our facility.

We understand that a visit to the veterinarian can be stressful for both pets and their owners, which is why we emphasize planning ahead. Appointments are required for certain services and recommended for all visits to ensure we can provide the best possible care for your pet without unnecessary waiting. This helps us manage our schedule effectively, dedicating the necessary time to each patient. Our goal is to make your visit as efficient and stress-free as possible.

Banfield Pet Hospital offers a wide array of veterinary services designed to cover all aspects of your pet’s health, from wellness to illness.

Preventive Care: We provide essential services such as vaccinations, parasite control, and comprehensive exams to keep your pet healthy.
Diagnostic Services: We utilize modern technology like digital radiography and ultrasonography for accurate diagnosis, along with gastrointestinal illness diagnosis and treatment.
Surgical Procedures: Our experienced team performs a variety of general surgeries, including spays and neuters, with a focus on patient safety and comfort.
Dental Care: We offer general dentistry services, including cleanings and treatments, to support your pet’s oral health.
Specialty Services: We provide a range of specialty services, including coat and skin care treatment, medical grooming, microchipping, and end-of-life care.
Nutritional and Behavioral Advice: Our team is available to provide expert advice on pet nutrition and behavior, helping you make informed decisions for your pet’s well-being.

Several features make Banfield Pet Hospital a notable option for pet owners in the Millbury area, particularly those seeking a comprehensive and modern approach to veterinary care.

Comprehensive Service Offering: The wide range of services, from general surgery to digital radiography, means you can get most of your pet’s care done in one place, offering convenience and continuity of care.
Modern Diagnostic Tools: The use of digital radiography and ultrasonography highlights a commitment to modern veterinary practices for accurate and efficient diagnoses.
Accessibility: Our wheelchair accessible parking lot demonstrates a commitment to serving all members of the community.
Welcoming and Inclusive Environment: Banfield is noted as an LGBTQ+ friendly establishment, creating a welcoming and safe space for all members of the community.

For all your pet's healthcare needs, we invite you to schedule an appointment with us. You can reach Banfield Pet Hospital in Millbury by phone at (508) 581-9019. We are ready to assist you and provide the care your pet deserves.

Our address is 70 Worcester-Providence Turnpike STE 240, Millbury, MA 01527, USA. We recommend calling ahead to book an appointment to ensure we can provide the best possible service for you and your pet.

Choosing Banfield Pet Hospital in Millbury is a decision that puts your pet's care in the hands of a large, established network. What makes us worth choosing is the wide range of services offered under one roof. Our comprehensive approach, which includes everything from routine vaccinations to general surgery and advanced diagnostics like ultrasonography, means you can rely on a single provider for most of your pet’s needs. This can simplify your pet's healthcare journey and ensure a consistent standard of care. Our modern diagnostic tools allow for more accurate and timely diagnoses, which is a significant advantage in veterinary medicine. Additionally, the availability of services like microchipping, spays and neuters, and dental care makes us a convenient and efficient choice for busy pet owners. We believe in the importance of proactive, preventive care, and our services are structured to support your pet's health throughout their life. While some experiences may vary, our hospital is part of a large network with established protocols, and our commitment to being an LGBTQ+ friendly space shows a dedication to serving the diverse community of Millbury.

Banfield Pet Hospital Services

Veterinarian
Behavior advice
Coat and skin care treatment
Comprehensive exams
Digital radiography
End of life care
Gastrointestinal illness diagnosis and treatment
General dentistry
General surgery
Medical grooming
Microchipping
Nutrition advice
Parasite control
Spays and neuters
Ultrasonography
Vaccinations

Banfield Pet Hospital Details

Accessibility
Wheelchair accessible parking lot

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

No photos available at the moment.

Banfield Pet Hospital Location

Massachusetts Worcester County Millbury Worcester-Providence Turnpike

70 Worcester-Providence Turnpike STE 240, Millbury, MA 01527, USA

Banfield Pet Hospital Reviews

An average rating of ★3.8 from 161 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Summary: Very unprofessional and disrespectful staff from the beginning. Poor communication. Mixed up my cats care. They did not tend well to my pets because they were in a rush to get us out. Extremely disappointing and stressful experience — never returning.I called this vet hospital on Monday and they explained to me that I could drop off both of my cats between 8 AM and 11:45 AM without an appointment. I was told directly over the phone that appointments weren’t necessary for drop-offs and that the website for appointments was not accurate. I even confirmed I had called the correct location.Tuesday morning arrived at the clinic at 10:30 AM and right away was met with an unpleasant attitude. Staff told me I DID need an appointment and refused to accept my cats, even after I explained what I was told over the phone. After going back and forth and re-confirming the number I called was theirs, they finally agreed to take them.I clearly explained the purpose of the visit:Kitten (12 weeks) needed first rabies shotCat (2 years) needed annual rabies shotMain concern: both cats were showing symptoms of a upper respiratory infection (diarrhea, vomiting, excessive sneezing, no appetite, concern with eyes and nose) and were exposed to another kitten that has a URI and would like them to be checked/tested.I provided all medical history paper of the kitten that clearly says that the kitten needs a rabies shot.Hours later, we received a call at 4:20 PM saying they were “all set” and ready for pickup. I arrived shortly before 5 PM, expecting proper care and answers. Instead, I was told they had only listened to the cats and heard "abnormal breathing/wheezing" and to go home, check back in two weeks and see if anything changes. When I asked if any testing was done, such as a URI panel they said no. I asked if they can give both cats a URI test as they've had these symptoms going on day 4 now. They said yes.I dont understand why they wanted to send me home without offering further testing especially after hearing them wheeze and being told they were exposed to another URI infected cat.At 5:40 PM (20 minutes before closing) they brought out the cats "ready to go" and informed me there that only our kitten was tested. I asked if they can test our older cat. The answer? "We don’t have any more swabs.” and then offered to book the older cat to get his test done on Friday. Another three days. Meaning my cat would have to wait a week (minimum) or more for results. Did not offer antibiotics or treatments. I regret not asking for them or pushing more but I felt so rushed.I also asked for the paperwork on what had been done to be printed and they "forgot" to give me the paperwork. I almost walked out without them but had to turn around.Once I got home, I carefully reviewed the paperwork. To my shock only our older cat received the rabies vaccine, not the kitten! But they taped the rabies vaccine tag on my kittens information and verbally told me it was for pepe (kitten) I had to look closer at the paperwork to realize it was not his.One got the rabies shot, the other that needed it the most (kitten) didn't recieve.One cat was tested for infection while the other didn't (both presenting same symptoms)In the end, we paid $854.81 for the most disorganized, dismissive, and unsatisfactory care I’ve ever received. I have zero trust or respect for this place. If they were trying to rush out the door at closing time, they should have just said so — not lied, cut corners, and ignored serious health concerns.854$ wasted with no answers I am so unhappyDo not bring your pets here if you expect clear communication, timely care, or basic respect.
August 05 · Daya Vargas
I don’t usually leave reviews, but I had to share our disappointing experience at Petco Banfield Vet Services in Millbury, MA.A family member brought in our dog for a routine appointment and was treated with a surprising lack of professionalism and respect. Instead of offering supportive, clear communication, the veterinarian—who had red glasses, a red beard, and short strawberry blonde hair—spoke in an overly clinical, condescending tone that made her feel talked down to for being honest about the dog’s care.To make matters worse, the follow-up communication from staff was abrupt and unprofessional, adding unnecessary stress to an already frustrating visit. You should never text a client that you are “hollering” for them to pick up their animal. Very unprofessional.Pet owners should never feel shamed or belittled for trying to do what’s right. We expected compassion and guidance—not judgment and ego. We won’t be returning.
June 17 · Elizabeth Lamoureux
So disheartened and also feel quite disrespected about my recent interaction with staff and vet at your location in Millbury Massachusetts on7/23/25. I went in person to request refill for simparica trio for my pet, he needed a refill, vet was doing a procedure, staff would call me back later. Received call in the afternoon, I was told no because he was over due for heart worm testing even though he had a well visit in February, after review of record it was confirmed my pet did have heart worm test in February and was negative. At this well visit my dog was also prescribed simparic trio, 3 month supply. I delayed administering medication until beginning of April because we live in Massachusetts and there are no mosquitos and ticks the majority of this time of year, I understand there is risk on days with temp above 40 but the odds of this are slim to none. My dog had simparica trio mid April, may, and June and is now due mid July, he is about 1 week late. I explained this to the staff but the vet is still refusing because the record says the last dose was February, and they will not take my word that he has been on it the last 3 months. I ask to speak with the practice manager and explain the situation, she tries to explain why care is being refused to my pet, manger stated there are mosquitos in Massachusetts in February, I explain that Banfield is denying care at a time when the mosquito risk is much higher as it is July. Manager then switches her explanation that actually she only understands the money side of the practice and not the medical side of the practice so I will need to speak to the vet, she will have the vet call me. I receive a quick call back from Banfield, the phone rang quickly and hung up before I could answer, no message was left. I call back and a staff member named Alex answers the phone, says that vet refuses to speak to me and that she will not refill medication because of her license, if I want I can go to another vet she will release the records. I ask to speak to a manager, I stated the practice manger said I could speak to the vet I am told manger left at 4 and again vet will not speak to me. I state manager did not leave at 4 because I was on the phone with her at 4:15. Alex called me disrespectful, stated why would she want to help someone who is so rude, called me rude multiple times, also stated multiple times that things are going to go to place that I can’t handle, states that things will get a lot worse. Not sure what Alex meant by that but it is absolutely threatening language. Alex also stated that the records indicate that only 1 tablet was dispensed in February but this is not accurate, 3 tablets were dispensed, I confirmed this on my office visit dated 2/3/25, I paid $116.97. I am so upset, I don’t know if the decision was made to not refill because the records were not properly reviewed/updated, I am upset that my dog has been coming to Banfield since he was born and vet will so quickly dismisses him and also refused to have a professional conversation with me, I am very upset that your from office staff Alex was extremely rude, disrespectful, and threatening, I am upset about piss poor customer service over all and absolutely no intervention to remedy the issue. My dog has been taking simparica trio the last 3 months and he needs it now, denying care in July is piloting him at risk for heart worm. I genuinely feel that Banfield pet hospital and all the staff at the Millbury MA location consider pets just another number and there is no genuine care or respect for your patients. I will be posting this experience on as many platforms as possible.
July 23 · Heather Lambert
I’m so grateful I found this place and this team. My dog Dio has had the best experience here, he told me.Not only are they an extremely adept and caring team for the day to day- vaccines, nail trims, help with diet, advice for skin care- but their programs are equally as caring for the humans. They have programs including neuters, programs for dental, programs for seniors. And they HELPI was able to get Dio dental work done yesterday, some significant work that will provide him with significant relief. And because I am on their dental plan, which they helped me select because they knew he would need it in the future, it was affordable and I could say YES, without having to scramble.To top it all off, Dio fell in love with his Tech, and needed extra snuggles as he was coming down from anesthesia. He wanted to be held, so she strapped him (happily) to her chest in a baby carrier and worked with him like that until he was ready for pickup. His doctor also called this morning to check on him, and asked me to give him a hug.Just come here, for your pets and for yourself.
July 02 · Suzi Fornoff
Will never return. The staff member who was checking us in was passive aggressive when I wasnt interested in certain vaccines or medication, rude, and said they would give my dog more vaccines,double dosing my dog essentiall. because they didn't want to read the paper I gave with the vaccine information.
June 12 · Sarah