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Candlewood Animal Hospital
- 117 Kent Rd, New Milford, CT 06776

Veterinarian, Animal hospital ★4.0

117 Kent Rd, New Milford, CT 06776, USA

4.0
BEWARE DO NOT TAKE YOUR PET HERE!!!I write this review with a heavy heart.. If I could, I would give this establishment a negative zero because they don't even deserve one star from me. I took my small Yorkie here for the first time, because he was not feeling well and was having labored breathing. Before I get into this review allow me to provide a little back history. My dog was ten years old. Has never been sick, never been to the emergency vet, all of his shots/vaccinations were up to date and has had yearly appointments with this vet, also located in New Milford. He was such a joyful and happy dog very playful and full of life still. We took very good care of him and ensured his health was monitored. So going to the emergency vet was very new to both me and my husband.The morning of 3/19/25, I contacted his vet because my yorkie woke up breathing extremely heavy. I described his symptoms to her over the phone and she urged me to take him to the emergency vet due to his labored breathing. Me and my husband did just that immediately and walked into Candlewood Animal Hospital, which they did accommodate us as a walk in.He was seen by veterinarian Katelyn Bakewell. At first, we were happy with the service and the clean atmosphere including Katelyn's demeanor. We came in with a video of our dog breathing heavily and explained he had no prior history of any conditions. She suggested they do an Xray of his chest which we agreed to. After the X-rays, she stated she wasn't a hundred percent certain of his prognosis, but suggested possibly asthma due to some congestion seen on his lungs from his X-rays. BUT that she didn't want to jump to any extremes and deemed it as NOT SERIOUS and leaned more towards asthma. At this point she gave him a steroid shot with antibiotics to take home. She told us he was otherwise very healthy and assured us he would be fine. She informed us to follow up with her two days later. We agreed and left to care for our baby.This is what is really hard to decipher. There was no sense of URGENCY or a sense of a SERIOUS UNDERLYING issue with our pet.. So we did as advised and took our beloved pet home and followed the directions provided. From that point forward, things took a turn which we never would have expected.. Our little guy just got worse as the hours ticked. He had a seizure shortly after and passed away just hours after seeing Katelyn. We rushed him to a 24 hour emergency hospital in Newton CT, which they confirmed that he passed. When speaking to the vet's there, they stated it could have been a misdiagnosis and was more serious than originally diagnosed.I'm writing this review because if me and my husband had any indicators from Katelyn, regarding a more serious concern with our pet EVEN if she couldn't pinpoint the root cause, tell us as pet parents "Hey, I think you should take him to another hospital. This may be more serious". Especially, that he was so tiny (7 pounds). But because that urgency wasn't there, we thought all we had to do is give him his medication prescribed and he would feel better soon.How does a healthy and young dog pass within hours of you stating "Your healthy dog is fine and it's just asthma" My dog has never been diagnosed with asthma. Me and my husband should have taken him for a second opinion directly after seeing Katelyn. We will live with this regret forever. Had we done so, maybe our beloved would still be here today.Please do your due diligence when seeing a vet or specialist. And please get second opinions if you feel unsure. If your like me and my husband, your pet is more than a dog/cat/pet.. He or she is a human, a baby.. and just like a human being or a baby, we try to protect them in every way possible. And the horror of losing them, especially so suddenly and rapidly.. is tragic and I wouldn't wish that on anyone.We will be doing an autopsy to nail down the root cause including if the proper medication and or dosages were administered properly.Sincerely,A grieving parent - Jasmena Rodriguez
Candlewood Animal Hospital Overview Intro Services Detail Photos Location Reviews

Candlewood Animal Hospital Introduce

For pet owners in New Milford, Connecticut, and the surrounding region, finding a reliable and comprehensive resource for their pet's health and wellness is a top priority. Candlewood Animal Hospital serves this vital role, offering a full suite of veterinary services alongside the convenience of an on-site veterinary pharmacy. This unique combination ensures that pet owners can not only get a diagnosis and treatment plan but can also fill their pet’s prescriptions all in one place. The hospital’s approach is centered on providing a wide range of care for cats and dogs, from routine wellness checks to more complex medical and surgical procedures. Their commitment to pet care extends to every stage of an animal's life, from young kittens and puppies needing their first vaccinations to senior pets requiring specialized care. The facility and its professional team aim to create a comforting and efficient experience for both the pet and the owner, recognizing that a trip to the vet can be stressful. By offering a variety of services, they strive to be a trusted and complete partner in your pet’s journey to a long, healthy life, helping to manage everything from preventative health to sudden medical needs. The presence of an in-house veterinary pharmacy is a key component of their integrated care model, simplifying the process of obtaining necessary medications and ensuring a seamless continuity of care after a visit.

The philosophy at Candlewood Animal Hospital is to provide compassionate, high-quality care that addresses the whole health of your pet. They understand the strong bond between pets and their owners and are committed to supporting that relationship through expert medical attention. Beyond the on-site pharmacy, the hospital offers a wide range of medical services that are critical for modern pet care. This includes advanced diagnostic tools, in-house laboratory testing, and digital X-rays, which allow for quick and accurate assessments of a pet's health. The team is equipped to handle a variety of procedures, from routine spay and neuter surgeries to more complex elective surgeries and specialty care. The focus on preventative medicine, such as pet vaccinations and parasite prevention, is a cornerstone of their practice, helping to avoid future health issues. By providing a comprehensive and integrated approach, Candlewood Animal Hospital serves as an invaluable resource for the Connecticut community. They aim to be a dependable and caring partner for pet owners, providing them with the tools and information they need to make the best decisions for their animal's well-being.

Candlewood Animal Hospital is located at 117 Kent Rd, New Milford, CT 06776, USA. This address places the hospital in a convenient and accessible part of New Milford, making it an easy destination for residents throughout the region. The hospital is designed with accessibility as a priority, featuring a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This ensures that every client, regardless of their mobility, can visit the facility with comfort and ease. While the hospital accommodates walk-ins for emergencies, appointments are recommended to ensure prompt service and to minimize wait times, which makes for a more efficient and less stressful experience. The availability of a restroom is a simple but important amenity that adds to client comfort. The location on Kent Road is a well-known thoroughfare in the New Milford area, making it easy to find and navigate to. For those in Connecticut who are seeking a reliable and accessible veterinary facility, Candlewood Animal Hospital’s location and commitment to accessibility are significant advantages. Its presence in the community provides a crucial service, acting as a trusted hub for pet health needs.

The physical location and its accessibility features are a testament to the hospital’s dedication to serving the entire community. The presence of a wheelchair-accessible entrance and parking lot signals an inclusive approach to customer service, ensuring that everyone can bring their pets in for care. The recommendation for appointments also highlights a commitment to efficiency and a streamlined process, which is a key part of providing good customer service. For people who live in or near New Milford, the hospital’s central location makes it a practical choice for both scheduled visits and unexpected health concerns. The fact that the hospital has been serving the community for years also builds a sense of trust and familiarity among local pet owners. This combination of a convenient location, thoughtful accessibility, and a professional operating model makes Candlewood Animal Hospital a strong option for pet care in the Connecticut region.

Candlewood Animal Hospital offers a wide array of services designed to address the comprehensive health needs of cats and dogs. Their offerings span from routine wellness to advanced medical procedures, all supported by their convenient on-site pharmacy. The following is a detailed list of some of the key services provided:

  • Veterinary Pharmacy for pet medication
  • Animal Care, including Medical Care
  • Pet Wellness Care and Pet Care
  • Pet Vaccinations
  • In-House Diagnostics
  • Digital Xrays
  • Pet Dental Care
  • Pet Surgery
  • Elective Surgeries
  • Spay & Neuters
  • Behavioral Counseling
  • Microchipping
  • Parasite Prevention
  • Senior Pet Care
  • Specialty Care
  • Reproductive Medicine, including Caesarean Section
  • Cat Care and general care for Cats And Dogs

The combination of a full-service animal hospital and an on-site veterinary pharmacy is a major convenience for pet owners. It means that after a consultation and diagnosis, you can immediately obtain the necessary medication for your pet, eliminating the need for an extra trip to a different location. The availability of advanced services like digital X-rays and in-house diagnostics ensures that the team can make rapid and accurate assessments of your pet's health. Furthermore, their offerings go beyond basic care to include specialty areas like reproductive medicine and behavioral counseling, which shows a comprehensive approach to pet health. For residents of Connecticut, this wide range of services means that Candlewood Animal Hospital can be a single, trusted source for almost all of their pet’s health needs. The focus on preventative care, from vaccinations to parasite prevention, helps to keep pets healthy and can prevent more serious issues from developing in the future.

Candlewood Animal Hospital is defined by several key features and highlights that set it apart from other veterinary clinics in the area. These attributes contribute to its reputation as a leading provider of pet care in New Milford. Here are some of the notable features:

  • On-site Veterinary Pharmacy: The most unique feature is the on-site pharmacy, which provides convenient access to pet medications immediately following a consultation.
  • Comprehensive Care Model: The hospital combines routine veterinary services with advanced diagnostics, surgery, and specialty care for a holistic approach to pet health.
  • Accessibility: The facility offers wheelchair-accessible parking, entrance, and restroom, ensuring a comfortable visit for all clients.
  • Digital X-rays: The use of modern digital X-ray technology allows for quick and precise diagnostic imaging.
  • In-House Diagnostics: With in-house lab capabilities, the hospital can provide rapid test results, which is especially critical in emergency situations.
  • Reproductive and Behavioral Expertise: The hospital provides specialized services like reproductive medicine and behavioral counseling, addressing a wider range of pet owner needs.
  • Focus on Preventative Care: The emphasis on pet wellness care, vaccinations, and parasite prevention is a key highlight that promotes long-term health for pets.

These features underscore the hospital's commitment to providing a high-quality, comprehensive, and convenient experience. The on-site pharmacy is a significant benefit that streamlines the process of getting care for your pet. The combination of medical services and advanced diagnostics in one location means that pet owners can receive a diagnosis and a treatment plan without having to go to multiple facilities. The focus on accessibility is another key feature that shows the hospital's dedication to serving the entire community. While some customer experiences may be complex and emotional, the range of services and the professional team's ability to handle critical and specialized cases are clear highlights of the practice. The existence of positive feedback from clients who have long-standing relationships with the hospital and specific doctors, despite some expressed frustrations with certain operational aspects, indicates a strong foundation of quality medical care and compassion. This combination of expertise, convenience, and a wide range of services makes Candlewood Animal Hospital a well-rounded choice for pet owners.

For more information or to schedule an appointment, you can reach Candlewood Animal Hospital using the contact details below. Appointments are recommended for all visits to ensure the best possible care for your pet.

  • Address: 117 Kent Rd, New Milford, CT 06776, USA
  • Phone: (860) 355-3008

The hospital's phone number and address provide a direct link to this local resource. You can call ahead to inquire about their services, schedule an appointment, or ask about your pet’s specific medication needs. The address is a clear and simple landmark for those in the New Milford area, making it easy to find and navigate to.

Choosing a veterinary provider is a deeply personal and significant decision, and Candlewood Animal Hospital is worth choosing for several compelling reasons. The most notable reason is its integrated care model. The combination of a full-service animal hospital and an on-site veterinary pharmacy is a game-changer for pet owners. It simplifies the often-complex process of managing a pet's health, from diagnosis to medication, all in one convenient location. This efficiency is especially valuable in a state like Connecticut, where local convenience is highly prized. Furthermore, the hospital’s wide range of services, including advanced diagnostics, surgical procedures, and specialty care, means that you have access to a high level of medical expertise without needing to be referred to another facility for many common issues. The focus on preventative care is another major advantage, as it helps to ensure your pet’s long-term health and well-being. While individual experiences can vary and be emotionally charged, as seen in some reviews, the hospital’s core commitment to providing professional and compassionate care is evident in its long history and the range of services it provides. The positive feedback from long-term clients speaks volumes about the trust and quality of care the hospital has built over time. For residents of Connecticut, Candlewood Animal Hospital offers a reliable, comprehensive, and convenient solution for all of their pet’s health and pharmacy needs.

Candlewood Animal Hospital Services

  • Veterinarian

  • Animal Care
  • Behavioral Counseling
  • Caesarean Section
  • Cat Care
  • Cats And Dogs
  • Digital Xrays
  • Elective Surgeries
  • In House
  • Medical Care
  • Microchipping
  • Pet Care
  • Pet Dental Care
  • Pet Vaccinations
  • Reproductive Medicine
  • Senior Pet Care
  • Spay & Neuters
  • Specialty Care
  • Animal Hospital

  • In-House Diagnostics
  • Parasite Prevention
  • Pet Surgery
  • Pet Wellness Care
  • Veterinary Pharmacy

  • Pet Medication

Candlewood Animal Hospital Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Planning

  • Appointments recommended

Candlewood Animal Hospital Photos

No photos available at the moment.

Candlewood Animal Hospital Location

Candlewood Animal Hospital

117 Kent Rd, New Milford, CT 06776, USA

Candlewood Animal Hospital Reviews

An average rating of ★4.8 from 250 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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