Post Road Veterinary Hospital: Compassionate Veterinary Care in Charlton, MA

Post Road Veterinary Hospital Introduce

For pet owners in Massachusetts, choosing a veterinary hospital is a decision that weighs heavily on the heart. It's about finding a place where medical expertise is matched by genuine compassion and transparency. Located in Charlton, Post Road Veterinary Hospital aims to be that trusted partner in your pet's health journey. This facility, which functions as both a veterinarian clinic and a full-service animal hospital, offers a range of services designed to provide comprehensive care for your beloved companion. While the experience of every pet owner may vary, the hospital's foundational commitment to compassionate service and the well-being of small animals is a core part of its identity, as highlighted by clients who praise the friendly and caring nature of the staff.

Post Road Veterinary Hospital is dedicated to providing a positive and comforting experience for pets and their owners. The staff, including veterinary technicians and doctors, often receive praise for their gentle and attentive approach. One client's review, in which their dog gets "excited to get in the car to see 'his friends,'" speaks volumes about the caring environment the team fosters. However, it is important to note that a recent review has brought up concerns about changes in ownership, billing, and communication. The review highlights a lack of notification about a partnership with "Hometown Veterinary Partners" and a perceived decrease in transparency regarding procedures and billing. This indicates a potential shift in the practice's operations. While many clients continue to have positive experiences, this feedback suggests that new clients or long-time patrons may want to ask questions about current practices, pricing, and who their pet's veterinarian will be, as there may be more than one doctor on staff at any given time.

Post Road Veterinary Hospital is conveniently located at 115 Worcester Rd, Charlton, MA 01507, USA, making it an accessible option for residents throughout central Massachusetts. The hospital has made a clear effort to ensure accessibility for all clients, featuring a wheelchair-accessible entrance, a dedicated wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These accommodations are essential for ensuring that every pet owner can comfortably and safely bring their animal in for care. As is the case with many busy medical practices, Post Road Veterinary Hospital recommends that clients schedule appointments in advance. This system helps to manage the flow of patients, minimizes wait times, and allows the staff to prepare for each pet's specific needs, contributing to a more efficient and stress-free visit. The combination of a convenient location and thoughtful accessibility features makes this hospital a practical and welcoming choice for the community.

Post Road Veterinary Hospital offers a range of essential veterinary services to keep your small animals in good health. While a number of services are mentioned in the provided information, customer reviews and other public data also offer a more complete picture of their capabilities. The services include:

Veterinary Services: Comprehensive medical care for small animals.
Small Animal Medicine: Diagnosis and treatment for a wide variety of conditions affecting dogs, cats, and other small pets.
Dental Care, Surgery, and Dentistry: A focus on maintaining oral health, including dental cleanings and surgical procedures like tooth extractions.
Treatment and Diagnosis: The hospital is equipped to diagnose and create treatment plans for various medical issues.
Online Pharmacy: A convenient service for refilling prescriptions and purchasing pet supplies.
Compassionate Service: A commitment to treating all animals with kindness and care, with a staff that strives to make pets comfortable.
Advanced Digital X-rays & Dermatology: The hospital is equipped with cutting-edge technology to assist with diagnostics for both general health and specific skin conditions.

Post Road Veterinary Hospital is highlighted by several key features and a history of compassionate service. While a recent review has raised some concerns, the hospital's reputation is also built on a foundation of positive experiences.

Compassionate Staff: Many clients have had excellent experiences with friendly and caring staff, like Jess the vet tech and Dr. Root (or Roop), who go out of their way to make pets feel comfortable.
Comprehensive Care: The hospital provides a wide array of services from routine check-ups and dental care to surgery and treatment for various medical conditions.
Accessibility: The facility is designed to be fully accessible, with a wheelchair-accessible entrance, parking lot, and restroom, making it convenient for all pet owners.
Modern Convenience: The availability of an online pharmacy provides a simple and efficient way to manage pet prescriptions and health products.
Advanced Diagnostics: The hospital's use of advanced digital X-rays helps in the accurate and non-invasive diagnosis of internal health issues.
Focus on Pet Health: The hospital prioritizes overall pet wellness, including dental health, which is a key component of a pet's long-term health.

For those looking to get in touch with Post Road Veterinary Hospital, the following contact information is provided for your convenience:

Address: 115 Worcester Rd, Charlton, MA 01507, USA

Phone: (508) 248-7990

Choosing Post Road Veterinary Hospital in Charlton, MA, is a decision that offers both the promise of professional care and the potential for a compassionate connection. The hospital's long-standing reputation for providing kind and caring service, as noted by numerous satisfied clients, is a strong reason to consider them. The staff's ability to make pets feel at ease, even during stressful visits, is a testament to their dedication. Furthermore, the hospital offers a comprehensive range of services, meaning you can count on them for everything from a routine dental cleaning to more complex surgical needs, all under one roof. The convenience of their online pharmacy and the accessibility of their physical location are also significant advantages for local pet owners. However, it is prudent to be aware of the recent business changes mentioned in a customer review. Asking questions about pricing, new veterinarians on staff, and consent for procedures can help ensure your experience meets your expectations. While the practice has undergone changes, its core mission of providing medical care and compassionate service remains, making it a viable and often highly-regarded option for your pet's health in the Massachusetts area.

Post Road Veterinary Hospital Services

Veterinarian
Compassionate Service
Dental Care
Health Care
Medical Care
Online Pharmacy
Small Animal Medicine
Surgery And Dentistry
Treatment And Diagnosis
Veterinary Services

Post Road Veterinary Hospital Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities
Restroom

Planning
Appointments recommended

Post Road Veterinary Hospital Photos

Post Road Veterinary Hospital Location

Post Road Veterinary Hospital

Massachusetts Worcester County Charlton Worcester Road

115 Worcester Rd, Charlton, MA 01507, USA

Post Road Veterinary Hospital Reviews

An average rating of ★4.6 from 179 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Had a great experience there today with my Maltese Shih-tsu and my Pomeranian. Jess, the vet tech, was absolutely amazing, as was the doctor, whose name I think was Dr. Root or Roop. I feel badly for not remembering! I highly recommend this place for your pets' care!
May 02 · Brett Malofsky
I called Post Road Vet on 6/11/25 to schedule an appointment for my elderly 17 yr old cat due to a possible dental issue. My appointment was on 6/16/25.Post Road Vet has patrons wait in a waiting room while they take your pet into the back for exams.I was aware of this; however, I entrusted the Dr.The Dr. entered the patron waiting room, sat down with me and had a pleasant conversation.He explained my elderly cat had lost a few tiny front teeth that were of no consequence, however, he did have an infected back tooth.Otherwise, my cat is in good condition. He said he would be put on antibiotics. I was asked if I wanted pills or a 1 time shot. I opted for the antibiotic shot, and an updated rabies shot.After the Dr. left the room, the Vet Tech brought my cat out in his carrier. I then took my cat while in the carrier to the front desk to pay the bill. I briefly picked up the carrier and spoke to my cat while things were tallied up. He was drooling excessively and very ill. Not the same cat I brought in.Albeit, he was stressed from the ride there, but now he was worse.Things sped along and I was told the bill was $406.10This is for an office visit/exam/rabies shot/ and an antibiotic shot.I asked for the printout prior to paying.I noticed there was a charge for a Urinalysis. I mentioned that I did not have a Urinalysis done on my cat. The "new" CSR said "yes you did". I said, "I didn't bring in any urine" this was to have my cats' teeth looked at.She said, oh, we took your cats urine. I said how did you do that? She said we take it out by inserting a needle into the bladder.I was highly upset that the Dr. performed a Cystocentesis which is an invasive procedure without my consent or knowledge.He didn't even make mention of this when we had our end of appointment conversation.I demanded to know "why" my cat's urine was taken in the first place, and why I wasn't asked for consent.The CSR then went in back to get the Dr.Dr. N came into the office, charmingly laughed, and said, "oh yeah, I forgot to mention that".I said why would you do that? He said "because your cat has a small bald spot on his belly, it could be a sign of infection so we wanted to test his urine" "we can take that off the bill"and he quickly walked out of the office.His explanation did not correlate with me for a bald spot, for not asking for consent, and not informing me at the post visit conversation. I wouldn't have known if I hadn't looked at the bill.The "procedure" (because that's what it was) was crossed off the bill, in pen.The bill total wasn't my point at all, even though it was outrageous, and not what I have been used to being a long-time client. The real issue was swiftly swept under the rug. No apologies, no professionalism, no accountability.I mentioned I probably wouldn't be coming back there again, took my cat and left.My cat was just not the same, and very ill after this visit, however I'm leaving the post visit out of this review.Another thing I'd like to mention is Post Road Vet had "Partnered" with "Hometown Veterinary Partners" do some research.Being a longtime patron, I was never notified of this new "Partnership" which to me is a chain even though they say they are a "Partnership of Veterinarian's"I wasn't notified of price increases. Why wouldn't patrons be included with notifications of these major changes?They also now have an "Office Manager" and other Veterinarians practicing there on a part time basis.The bills have skyrocketed; you're not notified of which vet youwill be seeing.A letter of notice in the mail to all patrons detailing these big changes in the practice would have been a nice courtesy, even though it is not a legal requirement.It seems accountability, professionalism, conduct and ethics are in question here. Hopefully present and future patients will not have similar experiences, as we all want what is best for our pets.I will be leaving an additional review at another time in regard to another incident that took place while my cat was being examined, as it was a separate issue.
July 02 · Marie Hebert
I recently met Dr. Rob. He was professionalfriendly and our puppy responded so well to his gentle approach with her. He took his time to explain details concerning our visit. We are looking forward to having wonderful care for our new pet.
September 11 · Marie Capezio
Take my two rescue pups here, Lulu & Jake. They both get EXCELLENT care at this facility. The staff and veterinarians are friendly, supportive and professional. I would highly recommend PRVH to anyone looking for great healthcare for their pet(s).
June 29 · Bette Barbosa
I recently moved to the area and scheduled a visit for my dog to establish her and get her prescriptions set up. I was a little put off at how long it took to get an appointment - I had to send all of her records to them before they would make an appointment, which I sent on December 30. I called on January 10th after not hearing anything, and they said they would call that day or the following Monday to schedule an appointment, but didn't call back until Tuesday the 14th. I then had to pay a $147 deposit to make the appointment, which I can understand, but it seemed steep. Everyone was super nice, though, so I figured it would be fine. At the appointment, we got in super quick, but I was immediately asked to muzzle my dog. I've never had to do this before, she has no bite history and has never been aggressive with people. I was told she needed the muzzle because she had a note in her record that she doesn't get along with other dogs, so they needed to protect themselves. There were no other dogs there, so I still didn't understand, but I complied with their request. It seemed bizarre that I was given no warning of this, and it really stressed out my dog. After telling the tech what my concerns were about my dog, she took her into the back to be examined. I mentioned that I've never not been present for a vet exam for any of my pets, and she said "Dr. Nicholson just does things differently." Meanwhile, there was music blaring from the back, which concerned me since my dog was already nervous and now was going to be with complete strangers in a loud environment.Dr. Nicholson came in to talk to me after examining her, without asking for any specifics about the skin issues I was concerned with (she has several bumps that I had hoped to point out), but he still seemed very nice and thorough, so I felt comfortable with his recommendations. I told him she needed a new Heartgard and Nexgard prescription, which he said I could get through the practice's online pharmacy since they don't carry Nexgard in the store. I said I might do Chewy if it was cheaper, and he told me to compare costs and use whichever one was better. When I checked out after the visit, they tried to charge me as if I had not paid the deposit, and I had to ask them to double-check the bill. As it was, this was the most expensive new patient appointment I've ever had for a pet but quite a bit (the exam fee was $155; at our previous vet it was $65).When I tried to order the medications on Chewy, I got a message saying I needed to call the vet. I did, and I was told I had to come back to the vet and pay $5.00 to get the prescriptions since they "don't really work with Chewy." So even though the doctor knew I might be using Chewy and had all the information to write the prescription, I was still going to be charged a fee and have to make the drive out to pick up the prescription since I wasn't using their more expensive service. Despite how kind and knowledgeable the vet and staff were (except for the fill-in tech who told me not to use chlorhexidine on my dog's paws and then tried to sell me wipes with chlorhexidine in them), I felt like there were just too many strikes in my first visit to make me want to go back. If money is at all a concern, this is not the vet for you unfortunately.
January 28 · Amber Lea Kincaid