Petco Introduce
For pet owners in Massachusetts, especially those living in or commuting to the Boston area, finding a reliable and comprehensive pet store is essential. The Petco located at 304 Western Avenue in Brighton serves as a convenient and well-stocked resource for a wide range of pet needs. More than just a place to buy pet food, this large retail store offers a vast selection of supplies for all types of pets, from dogs and cats to fish, reptiles, and birds. It's a hub where pet parents can find everything they need for their companions' health, happiness, and well-being, all under one roof.
Petco in Brighton is well-known for its extensive inventory. Whether you're a new pet owner looking for the basics or a seasoned enthusiast in search of specialized products, you'll likely find what you need here. The store stocks a diverse array of pet food brands, including premium and veterinary diets, as well as a full range of toys, treats, and accessories. What sets this location apart is its robust live animal section, which includes a tropical fish store, a goldfish store, and a reptile store. This variety makes it a great destination for those with aquatic or scaly pets, who often struggle to find specialized supplies in a general pet store.
The services offered at this Petco go beyond retail, adding significant value for the local community. They provide professional pet grooming, dog training classes, and even host vet clinics, making it a truly full-service pet destination. While some customer experiences, as with any large retailer, can be mixed, many praise the staff's helpfulness and positive attitude. One customer, for example, highlighted an associate who went above and beyond to apply a discount, even using their own membership to help out. This kind of friendly and supportive service is a key reason why many Massachusetts residents choose to shop at this particular location, even if it's a bit of a distance from their home.
The Petco in Brighton, MA is located at 304 Western Avenue, making it a very accessible location for residents of Boston, Cambridge, and surrounding towns. Its address places it in a busy area, but with a focus on client convenience. The store is situated near major roadways, providing straightforward access for those traveling by car.
A significant feature of this location is its focus on accessibility. It is equipped with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This commitment to inclusivity ensures that all pet owners, regardless of their mobility, can shop comfortably and safely. The store’s free Wi-Fi is also a convenient amenity for customers who may need to look up information or use a mobile payment system.
The on-site services, such as curbside pickup, delivery, and in-store pickup, further enhance the store's accessibility and convenience for a modern, busy lifestyle. This is particularly helpful for residents in the dense Boston-metro area who may not have the time or ability to browse every aisle. Whether you're running a quick errand on your lunch break or planning a major shopping trip for your pet, this Petco location is designed to accommodate a fast and efficient visit.
Petco in Brighton offers a wide range of services to cater to the diverse needs of Massachusetts pet owners.
Services Offered:
- Curbside Pickup: Order online and pick up your items without leaving your car, perfect for a quick visit.
- Delivery: Convenient delivery services are available for many products.
- In-store Pickup: A great option for ensuring the items you need are in stock and ready when you arrive.
- Onsite Services: The store provides various services directly on-site, enhancing its value as a comprehensive pet hub.
- Pet Grooming: Professional grooming services for dogs and cats to keep them looking and feeling their best.
- Dog Training: Offering a variety of classes for dog obedience and socialization, from puppy to advanced levels.
- Veterinary Services: The store hosts vet clinics, providing convenient and affordable options for pet vaccinations and other basic care.
- Aquatics and Reptile Support: A specialized focus on fish and reptiles, including an extensive selection of live animals, food, and habitats.
- Pet Supply Retail: An enormous selection of pet food, supplies, toys, and accessories for all types of pets.
The Petco in Brighton is distinguished by several key features and highlights that make it a top choice for Massachusetts pet owners.
Features / Highlights:
- Full-Service Convenience: The combination of retail, grooming, and veterinary services makes it a one-stop-shop, saving time and simplifying pet care.
- Friendly and Helpful Staff: Despite a mixed review on staffing levels, many customers praise individual associates for their friendliness, helpfulness, and willingness to go the extra mile.
- Accessibility: With a wheelchair-accessible entrance, parking, and restroom, the store is welcoming to all members of the community.
- Extensive Product Selection: The store offers a particularly robust selection for fish and reptile enthusiasts, which is a significant highlight for those with non-traditional pets.
- Flexible Shopping Options: Curbside pickup, delivery, and in-store pickup cater to various customer preferences and lifestyles, making shopping easy and efficient.
- On-site Amenities: Free Wi-Fi adds a convenient touch for customers in the store.
- Loyalty Program: The store’s membership program, which offers coupons and discounts, provides a way for regular customers to save money on their purchases.
For inquiries, service bookings, or to confirm product availability, you can contact the Petco in Brighton using the following information.
Contact Information:
Address: 304 Western Ave, Brighton, MA 02135, USA
Phone: (617) 254-8800
Mobile Phone: +1 617-254-8800
The staff is generally available to answer questions and assist with your needs during business hours.
Choosing a pet store in the Boston area can feel overwhelming, but the Petco in Brighton offers a compelling mix of benefits that make it worth a visit. The most significant advantage is the sheer convenience of having so many pet-related services under one roof. You can buy a new fish tank, get your dog a bath and haircut, and have their vaccinations updated all in a single trip. This saves New Englanders the time and effort of visiting multiple locations.
Furthermore, while some might have had mixed experiences with staffing, the overwhelmingly positive reviews about individual associates demonstrate a core of dedicated and caring employees. The customer who had a coupon issue resolved by a helpful associate using their own membership highlights a level of personalized service that is rare in a large retail setting. This demonstrates a genuine commitment to customer satisfaction. Finally, the store's extensive range of products, especially for aquatic and reptile pets, is a major draw that sets it apart from competitors. For any Massachusetts pet owner looking for a convenient, well-stocked, and accessible place to handle all their pet care needs, the Petco on Western Avenue is an excellent choice.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
304 Western Ave, Brighton, MA 02135, USA
Petco Reviews
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★ 5★ 4★ 3★ 2★ 1Great service, friendly and helpful staff. There was a coupon for the item i was getting but only if you had the membership, I had one but hadn't used it in quite some time so I didn't remember the number, so the associate used their's to get the money off for me. This location is quite some distance from me but will always be my preferred petco location.
July 10 · Chad NelsonI’ve had mixed experiences at this place. It is convenient and overall has plenty of brands. That said it doesn’t seem that it is fully staffed or staff work efficiently. Just spent a long time waiting in line for a single register and the line was barely moving. Other times I’ve had to track down people to check me out. I don’t see why they can’t seem to keep the checkout actually moving.
July 21 · Isaac GodfriedThis place has a great selection of items, though a bit on the pricey side. What truly stands out is the service. We did two positive training courses with Heidi, and they were fantastic—our dog is now much better behaved and more responsive. Heidi is skilled, patient, and truly passionate about animals. She adapts her approach to each dog and always offers thoughtful advice.We also had our dog groomed by Suri, who was equally wonderful. He answered all our questions patiently, and our dog looked great and left happy. Highly recommend both services!Would like to add that the grooming and the training services are very affordable and worth it!Update: Had a grooming session with Monica yesterday and she was thorough, professional and went above and beyond to help my dog (he was distressed before he came in).
May 29 · Nidhi Kumarhorrible service! They stepped on the bird we were going to buy! The manager Holly and Stephanie were unbelievably rude and horrible to my son, who is 12. The store also smells like dog feces and they don’t clean any of the bird cages. The managers also smell very… let’s just say they need some deodorant and a shower or two.
July 24 · Sara yasinA waste of time. I scheduled a vaccination appointment for my cat and spent $40 on Ubers, just to learn that they don’t have a designated space for vaccinations. This information is not on the website or the appointment confirmation.The person “trained” to vaccine my cat refused to do it because my cat was stressed (have you ever seen a cat relaxed when taken out of the house). Besides, all they have is an open table where they “vaccine”pets, it’s not even a room, or a quiet space.
May 12 · Laura Romero
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