Vetco Total Care Animal Hospital

- 240 Upland Square Dr, Stowe

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Vetco Total Care Animal Hospital Reviews

• Great medical staff, great turn-over times and wonderful communication.

  November 30 · Kristopher Gomez

• August 13 · Quinisha Mitchell

• This place in awesome, been going there for 20 years about.

  May 18 · Mark Warren

• March 01 · Kaytee Cobb

• We used Angel Vet’s services to free our 11 year old cat Router from his cancer pain. We had never used at home euthanasia before so we weren’t sure what to expect. Everyone we spoke with was very compassionate with us, from on the phone scheduling (and rescheduling) to Dr. Fox and Allison on the day of. We chose for our other animals to see Router afterwards, and we appreciated Dr. Fox and Allison’s patience with us and understanding when we asked them to step aside to another room so we could bring our dog that is nervous around new people out to say goodbye. I would absolutely recommend Angel Vet to anyone that unfortunately needs their services. Thank you for all that you do 💚

  August 24 · Kelsey Dong

• I recently used Angel Vet to help end my beloved dog's suffering. The operator taking my appointment was very compassionate and so was Dr. Harbo. They made a difficult and emotional experience better. I would highly recommend.

  August 13 · Michael Sakata

• I just used Angel Vets to put down a dog that i raised from a puppy, she was13 years old and I truly loved her. These people are angels, the most compassionate people i've ever met. If you have a pet that needs putting down and you truly love her. These are the people you should call, my dog didn't suffer at all. She went to sleep. I was by her side and they took care of all the rest. I can't give them more than five stars, but if I could I would.Thank you so much doctor.

  June 29 · Rodney Sands

• Dr Harbo and her tech were so kind, helpful and supportive during this hard time.We really appreciated their support.

  June 23 · Patty Young

• Love Dr. Debra Jackson and her entire staff! They know me and my dogs, it's a personal thing over there. Very refreshing approach to her clients, we love that. Everyone works so hard, and really seem to care.

  June 19 · Sharon Garrett

• We came in with our cat that had a broken arm. We understood that they couldn’t do the surgery and we got referred to a hospital that could but they sent us home with no splint after saying they would give him one. They offered no pain meds and no bandages so our cat is lying around with a broken arm waiting for an appointment at any animal hospital that will take him. Absolutely worst experience for our cat who was drugged for x rays and sent home with nothing to help his pain. It was towards the end of the day since it was an emergency we were walk in. It felt like they were trying to get everyone out so they can go home and just dumped our cat on us and immediately shut house.

  August 07 · Isabel Espinoza

• Had dog neutered today. Efficient easy drop off, procedure went very smoothly, dog acted completely fine at pick up!Staff great prices very fair!She works very hard to do a fine job and is truly interested in your pet and keeping them healthy!

  July 17 · susan fredericks

• I love this clinic. In a time when it can easily take three weeks to get an appointment with a vet,Dr. Jackson and her staff seem to always be there to help.

  January 10 · Bebe Michels

• Great vet, terrible staff. Receptionist hung up on me and wanted to argue over the phone when I just wanted help for my dog.

  November 10 · Chris Blum

• Never in my life would I have thought that a company specializing in pet health could be so sleazy, scammy, greedy, and rude. They use scare tactics to sell you services that you don't need. If you cancel an appointment, you will get harassing calls from off-shore reps telling you that your pet could be in danger and that you must reschedule your $200 appointment.We were unfortunate enough to be sold a monthly membership by the vet who came by. At first, I didn't think that we needed it but the vet was determined to sell me the membership which I'm now certain she earned a commission on. She told me that the membership is non-binding, that I could cancel at any time, no fees, etc. So I did what I thought would be best for my cat. She proceeded to sell me additional services and treatments for my cat. After I lost my patience with the harassing calls, I asked to cancel my membership, feeling relieved to at least have a way out of this disgusting deal. I was appalled to receive an invoice for $500 for membership cancellation!!! Apparently, although I paid for several months of membership, the vet who sold me the membership conveniently left out that all discounts for treatments sold to me under the membership would be retracted retroactively and that my outstanding balance is $500!!!!! Mind you, this is after I've already paid the company hundreds of dollars for completely irrelevant treatments, in hindsight. My cat, Sara was and is perfectly healthy and none of this horrible ordeal was even necessary.I called customer service quite upset and was told by a representative by the name of Sarah that these are the terms of the agreement that I signed and they refuse to cancel the invoice, ignoring the fact that I did NOT enter the agreement in good faith, that I never would have agreed to purchase those services had I known the full, absolutely ridiculous, price. She threatened to "terminate the call" because I didn't eat up her bullshit.The best part is that I received an email from them that if I don't pay the invoice, they will keep charging my card automatically every month to cover the balance!Bottom line: They will scare you by telling you your pet needs overpriced services, make it look like you're getting a discount, and then send you the full balance with absolutely no transparency. What kind of vet can feel comfortable manipulating people like that??Absolutely horrible company. I advise all pet owners to stay away unless you have a ton of extra cash that you need to get rid of ASAP.PET LOVERS: WE ALL KNOW HOW EXPENSIVE VET BILLS CAN GET! DO THE RIGHT THING AND SPREAD THE WORD SO THAT NO OTHER POOR ANIMAL LOVERS WILL BE SCAMMED BY THIS COMPANY!!!! SHAME!!!!

  December 06 · Nir Volkowich

• I highly recommend The Vets, Dr. Marshall and his assistants. He is an excellent doctor who diagnoses with great knowledge, method and precision. My cat Gift was treated very well, with as little stress as possible, very sophisticated medical equipment, tests and medication. It's easy to communicate with the staff for reservation. Thank you very much The Vets.

  March 21 · Chantal Rialland

• Great experience. I have small dog and an outdoor cat, would have been tricky getting them both to a vet. I loved that this service comes to you. The dr and his assistant could not have been kinder. They were gentle and loving with the animals and also very thorough in their examination. I felt like we were in very good hands. Will def use them again.

  May 10 · shauna brennan

• Dr Singh and her assistant were very knowledgeable, thorough, kind, and patient when handling my cat during his wellness exam. My boyfriend and me were very satisfied with the services rendered and the convenance of at home care is a huge plus for us and for our pet as well. We will be staying with The Vets for all future exams and pet care needs.

  July 25 · Amanda Rose

• UPDATED:While I was extremely impressed by the first visit(s) from The Vets, my impression of them has gone downhill from there.My cat was sick and I scheduled an appointment for 4:30pm on a Friday afternoon. Two hours before my appointment was to take place, I received a call from their schedulers letting me know that they were canceling my appointment because they were “running late”. I have never gone to a veterinarians office and have them not keep my appointment because they were running late, but that is exactly what this business did. They rescheduled me for Monday afternoon, understanding the reason for my appointment was because I had a sick animal. The day of my appointment, they once again called to cancel my appointment because of scheduling issues. When I mentioned this was not a good business practice and I had a sick animal, I was offered a $50.00 Gift certificate. I explained I did not want a $50 gift certificate, I wanted a veterinarian to examine my sick cat. I am absolutely, completely disappointed in The Vets. I have now made an appointment with an actual brick and mortar Veterinarian service. A mobile veterinarian service might be fine if it’s run correctly, but canceling two appointments, both just hours prior, for a sick animal doesn’t work for me.**Dr. Marshall still remains one of my top vets ever. I will 1,000,000% always recommend him.FIRST VISIT: The Vets were absolutely amazing in every single way!! I cannot say enough good about them and the service they provide! Not only was it easy to schedule the appointment, but The Vets sent reminders and time/scheduling several times prior to my appointment, which was very helpful.The appointment itself couldn't have been any better! To have a veterinarian (and tech) come to your house was the best! No more having to deal with getting animals into carriers or into the car, driving to the vet and having to wait in the reception room for your turn.The Vets show up at your house at the allotted time and it's all about you and your animal. It's literally the difference between flying first class and the main cabin.Dr. Marshall was our vet, and he was extremely knowledgeable, respectful, and gave us (and our cat) his full attention. This vet clearly loves what he does! The vet tech who came with Dr. Marshall was equally as wonderful and incredibly efficient.1000% recommend The Vets!50 thumbs up!!

  February 19 · Lorna Snow

• Very friendly and truly cares about pets and owners. Can't thank them enough for all they did and continue to do.

  January 04 · Carrie Lenander

• September 06 · Klassy Warren

• March 28 · M I

• Delightful human beings providing incredible care for our furry friends.

  June 24 · Mat Stovall

• Excellent service! Thanks Tarryn for saving my time and money

  September 27 · Anastasia Myasnikova

• Thanks for taking care of the pet owners)

  September 13 · Shota Arabuli

• April 23 · Remi Destinii

• January 28 · Valer Aghasyan

• July 03 · Matthew Mori

• Scott is an incredible vet and the staff are great. I always recommend Pinnacle to friends.

  July 15 · Rosamund Rinehart

• Please tell me how I can get in touch with you

  December 13 · Monica Mares

• Never actually able to talk to anyone

  November 12 · Janet Mares

• If you want cheaper price but want to cut corners … this is your place. Dog had to be put down after seeing this vet due to cutting corners ….ended up going to ER trying to save our baby.

  November 27 · Maria Vicuna

• Though busy, dr kamal has been nothing but great in helping me with my puppy. The staff is friendly and helpful.

  May 01 · Vyxin Kitty

• He wanted to do so many things to my dog total amount was 950 he wanted to do xray and other things that wasn’t nessary and was very unprofessional with his workers he was screaming at them and demanded and pressured us to sign the paper so we could pay I decided to take our dog elsewhere and it came out to 143 all my dog had was a uti and was given pills the owner dosent care about the animals all he cares about is the money

  January 13 · Eduardo Espinoza

• We lost one of our babies to this place. Did not consult entirely prior to procedure. Not friendly always rushing.

  July 17 · Veronica Zea

• Very unprofessional If you truly care about your dogs take them elsewhere

  January 13 · Eduardo Espinoza

• I'm more than ecstatic with the kittens I adopted from LMCooNCat :) They're both so well behaved, very social, and adorable. As a first time cat owner it's been surprisingly smooth I thought I'd run into more bumps along the road but that goes to show the quality of the kittens raised at this cattery thanks to Ruoqi.Right out the gate they were confident and exploratory, smart enough to learn their surroundings and find the litterbox in a large living area. They're super loving and have not been shy to strangers visiting. They've also been easy to train and handle and are already growing so big, I'm excited to see how big they grow in the coming months!

  July 02 · Luke Li

• I want to thank you Ruoqi for making it possible for me to have this precious boy. I had almost fallen for a scam 6 months earlier. There is so much of that around. I located you on google and your website is amazing. It is so thorough. Your willingness to meet with me prior to me giving you my deposit took all the fear of being scammed away. Thank you for sharing Shiloh’s parents photos. My veterinarian said you did a great job of socializing him. You were always willing to answer any questions I had prior to picking him up. I will continue to share photos of him as he grows and hopefully see you at the cat shows once in a while. Thank you again for maintaining the breed. They are amazing animalsSally

  April 20 · Sally Norton

• I’m so happy with my experience with LMCooNCat. From the very beginning, communication was smooth, honest, and timely. The kitten I brought home is confident, affectionate, and clearly well-socialized. It’s obvious they’ve put a lot of time and care into raising their cats in a loving environment

  July 24 · Jennifer V

• We're so happy with our kitten from LMCooNCat! He has been very well socialized and is accustomed to being handled, which has made it much easier for us when we need to pick him up or groom him. He's also a very confident kitty and didn't take long for him to open up to us when we brought him home. He had been very well cared for by Ruoqi and we're so glad we found him.

  July 22 · Vicky Hoang

• We’re so happy we found LMCoonCat! I looked around a lot before deciding, and I’m really glad I waited. You can tell she really cares about health and personality—our girl is super friendly and doing amazing.

  May 20 · Angel L

• Not at this location

  April 21 · yesenia

• They were with me when my puppy got sick, the doctor was so wonderful as well as the staff, they have to put him down, because he was in a lot of pain,And keeping him alive he would never recovery, but they were amazing!!!

  September 12 · Alda Woodward

• All the staff is so friendly and nice everyone is very compassionate I had to put my older dog down at the beginning of the year and they were above and beyond compassionate. They're always attentive the doctor explains everything the nurse or aid also explains everything you always feel you are in the loop of what's happening with your baby I could not recommend this any higher.

  August 30 · Joanne McDowell

• They are so nice. Answer the phone after one ring. Easy to get an appointment. Doctor speaks directly to you. Prices are very reasonable. Call to check up on your pet. Can't say enough good things about them.

  February 04 · Kathleen Budavari

• My 6mo male cat was neutered today. They did a great job. My cat is calmer & happier!!

  October 08 · diana guajardo

• We had a very sick cat which later passed away. The front desk clerk was rude, and not helpful.

  December 21 · Gary Mack

• The Clinic Is cleanAn the Dr's know what they r doing for the fur babies.Its a great place.

  November 16 · Joann Trupiano

• Simply awesome

  November 04 · Vargas Antonio

• July 30 · Nicolas Saldarriaga

• Expert, compassionate, reasonably priced, efficient. These doctors have the experience needed to have deep insight into the condition of your cat. I have worked with many vets, and these are the best.

  January 09 · Christina Parker

• We really love the cat care clinic for our cat. She is so scared of dogs so this is perfect, only cats.Also because they only work with cats they have great patience and understanding with the kitties and more importantly, don't try to sell us things we don't need.

  April 16 · Leah Shook

• I loved Dr Wexler. Thorough, kind, very good communicator. My old cat is in great hands now. Thank you all.

  December 04 · Sue Watson

• I trust her with my cats.

  March 26 · Cheryl Shrock

• These are the Orange County experts in feline care.

  June 27 · Rae Shirer

• November 29 · Rene Lopez

• January 03 · David Holloway

• Pretty nice staff

  July 04 · Ebert Lorenzo

• Excellent in office service and follow up. It was a little expensive, but my Rebecca is worth it.

  November 11 · Lule Melgarejo

• The veterinarian was very good I highly recommend himPlease put your phone # on your website

  April 06 · Priscilla Ojeda

• July 15 · Martha Herrera

• The cutest and most cuddly ragdoll kittens! We highly recommend this breeder!🐱

  June 01 · Oksana Stebi

• Best healthy and happy Ragdoll kittens. I highly recommend this cattery and their adorable kittens!

  June 12 · Safe Bees

• Adorable, friendly kittens, they also have rare pure white ragdolls!

  June 01 · Leslie

• September 15 · Sung Jin Kim

• Rude

  March 25 · Brianna Westendorf

• Dog Hospital and grooming.

  April 01 · Christopher Smith

• April 25 · Aribel Uribe

• She will never talk to you. She will not respond to direct email replies at all even when they say if you have a question ask me. You will only speak to Raoul who is her underhand and seems really nice. At first. Then when you have questions after not having a piece of paper included in the packet they send you he gives me two wrong numbers to call and says "that's all there is sorry you didn't get it done earlier" I did some more digging and found out neither of the numbers he gave me were the right one and I got everything finished. I'd give this a two star if she didn't get me a "good deal" as they tried to claim it because of covid being a huge thing right now and I got a few small bonuses. Just don't trust that they'll continue to answer your questions that you paid for. They wont.

  November 24 · Kris Cronin

• Aniko helped my family through a rough situation. We were like deers in headlights in dealing with the court system. She held our hand through the whole process and looking back it seemed so much easier after her help. Her compassion, communication, thoroughness, and professionalism really stood out to me. If I ever need a lawyer again, I will definitely call on Aniko's services.

  June 07 · Heather Lockwood

• ANIKO is the worst attorney u can hired smh never again I would hired her or referred her she never answered her phone didn’t show up to court and when she did the judge told her off she lost my case I hired a legit attorney Robert Deller he won my case, ANIKO was afraid to defend my case in court smh lesson learn but god send a good attorney my way.

  February 19 · Patty D

• DUI lawyer's. Not for me. My friends wife got one. I worked for aniko years ago. She is a competent lawyer

  March 02 · Danny Fricker

• People should watch her in the Documentary called they call us monsters. Seeing her in action in a court house I would never ever hire this lady.

  November 13 · Monique Nguyen

• January 04 · Gloria Ramirez

• August 17 · Raul Burgueno-Osorio

• This place could definitely use some occasional maintenance. One of the brushes is leaking soap at the end of the hose. So there’s less foam coming out of the actual brush.

  November 03 · Minh Singh

• My senior cat is in need of radiation therapy so my regular vet referred us here. We consulted with their radiation oncologist who examined our cat and quoted us a fee for treatment of $16,000 to $17,000. We went home to discuss our options and received a formal quote the following day of $22,900. When I responded to this inquiring as to why the verbal and written quotes were so different I was told by the doctor that he doesn’t set the prices. This is an unacceptable practice to me. A bait and switch that is played off of emotions. I was considering treatment at the cost of their initial estimate and everyone would have been happy. I would not recommend this office.They lack compassion and decency.

  July 09 · Jay Lubliner

• I have nothing but wonderful things to say about VMCLI in West Islip. From the first moment I contacted them on the phone about my dog in March and after 2 months, I continue to have a 10/10 experience,Hats off to the rock star department-Radiology Oncology- Dr. Moirano (thorough, caring, great bed side manner, really takes his time to listen and answer any questions/concerns you may have), Justin (superstar front desk, always smiling/making you feel welcomed), Laura, Amanda, Nicole (2x), Melissa and everyone else in the back scenes I did not get to meet. The most warm, caring, loving group of people & I couldn't have asked for a better team to care for my girl.Facilities are clean, parking is plentiful, the waiting area is spacious, coffee/water readily available and the friendliest staff on tap! Ignore the negative reviews because you would be doing your animal a disservice for not coming to VMCLI (no matter what department you are in need of)

  March 24 · Lisa

• Very beautiful staff ❤️ nice and polite not that of weight

  August 27 · Madeline Moran

• very kind staff,they take great care of your fur baby

  July 22 · ROBIN B

• Excellent caring vets take there time and don't price gouge like others do

  October 24 · Margaret McAllister

• I did but they took it off!!My dog got terrible care at this hospital!Very uncaring staff.

  April 15 · laura ploetzke

• Absolutely TERRIBLE! Do not go here. They refused to provide aid to my friends choking dog in an emergency because He forgot to bring a mask. Do not go here this place should be closed.

  July 08 · Christopher McGlynn

• Friendly staff that show concern about your pet and family questions.

  October 07 · Scott Grumet

• I cannot say enough wonderful things about Twins Veterinary and the incredible care they provided for my disabled dog while I was away for a week. Leaving her behind is never easy, but the compassion, professionalism, and genuine love from the entire team gave me complete peace of mind.The staff went above and beyond—they put her on wheels to make sure she got the exercise she needed, administered all her medications with care, and gave her the attention and affection that made her feel right at home. I came back to a happy, healthy, and clearly well-loved dog, and for that, I’m forever grateful.Twins Veterinary has always shown deep dedication to their patients, and this experience reaffirmed why I trust them wholeheartedly. Thank you from the bottom of my heart for treating my girl like one of your own!

  July 12 · Tammy Mazza

• Twins veterinary agreed to evaluate my dog on an urgent basis, even though he was not their client.. my regular vet was closed.. And I knew of Dr. Cintron’s expertise. Thankfully he was able to evaluate my dog admit, and treat him.. i’m so appreciative that they went above and beyond to accommodate my dog. It was worth the 45 minute drive from my area. especially in an emergency situation you want the best clinician troubleshooting, and diagnosing.. He only orders the necessary tests to come to a diagnosis.. Since my dog is only comfortable in cold environments, I was happy to know they were able to accommodate him as he does not tolerate temps above 60°.. I was able to rest easy as I knew he was in the best hands and would be taken care of.. The staff at the front desk were super friendly and helpful! This is by far the best veterinary practice I have encountered I highly recommend!!!

  March 23 · lisa m

• We took our puppy to Twins for the first time since we rescued her 2 weeks earlier. They put both myself and “Dolce” at ease. She adores her new vet as well as all the staff that helped us (she was barking at everything when we arrived and was an Angel when we left.

  March 25 · Diena LoBianco

• This was our first time visiting Twins Vet based on reviews and word of mouth from others and we were pleased! We loved how caring and sweet they were to our senior cat. The office is also nice and cleaned. The staff and vets are so sweet! I’m happy and relieved to have them to care for my cat

  May 27 · Erika Loja Barahona

• Dr. Gilbert and Carlos are extremely caring, kind, and very good at diagnosing. Dr. Gilbert saved my dogs life, both Gilbert and Carlos will never recommend unnecessary testing or imaging. Both doctors are great at diagnosing. The techs in the office are extremely caring, loving, and patient as well. We have been going there since they opened their doors and will continue until they retire.

  April 19 · Amanda and Dina DePasquale

• Dr. Koslow was amazing. I brought my cat in for a standard check-up and he went above and beyond to inform me on things I was either misinformed about (regarding my cats vaccines) or that he just felt I should know out of his genuine love for animals. You can tell in how he speaks, how knowledgeable and empathetic he is about animals. He will NOT make you feel bad for any mistakes or misinformation you have but instead kindly share his knowledge and opinion in a way that makes you feel confident to ask him anything. I will definitely take the long drive back up to him when my cat needs care again. The petco store that this vetco clinic is located in is also very big and nice! Super organized, fully stocked and they had kitties!!

  August 29 · Brianna Vasquez

• The customer service is terrible. The girl who sits at the desk is extremely unhappy, not willing to help or give any advice or information to help the customer: the doctor prescribed oral medication for my puppy with the wrong dosage on the bottle, gave me the wrong syringe to administer the medication. When I went in to to ask she pretty much called me stupid that I’m supposed to cut the syringe. And in the end they gave me the wrong syringe along with the wrong dose and not to mention they didn’t even give me enough of the medication for five days every 12 hours like stated on the bottle. I honestly will never go back after my puppy finishes his package that I paid for. I do have to say The store manager at PETCO deserves a raise , she’s a pleasure to deal with, she was extra helpful and informative.

  August 25 · Kaitlyn Donnelly

• Took my kitten here to check on his breathing and get him neutered/chipped. Everyone was extremely helpful, kind, and made sure to only do what was necessary in order to give my cat the best possible care. This location is very clean and they took us into the room promptly and were very efficient. I'm so grateful to this team! Special shout-out to Dr. Bekhit and Frances, you are truly amazing!!

  June 23 · Helena R

• Amazing service. Vet and rest of the staff is super friendly, I'm glad this location opened up, its great that I can go to one place to get all my dogs needs. they have it all an awesome vet , amazing Groomers, a super friendly dog trainer and of course treats and lamb chops toys after a big day out for my dog. And the store Is always cleaned and the staff on the sales floor is always so excited when I bring my dog in.

  June 20 · Nena Saprano

• It’s always a great experience for my puppy Mia. The staff is very friendly and Mia does not get nervous. There is no wait time. The doctor and assistant explained everything to me in detail which is amazing. I highly recommend Vetco

  July 23 · Natalia Raigosa

• I had appointment at 7:00pm. I reached little late. I think they dont take it easily. The doctor’s assistant (guy) has no idea how to hold the cat while giving shots. and refused to give him shots. They are pulling out a lot of fur and making my cat angry by causing pain and then refusing to give him shots! My cat was very calm. My cat has become very scared after this incident. I will take them seriously to see if anything happens to my cat. For nowGood Bye

  June 02 · Neeom Khan

• On June 25, 2025, I arrived on time for my 9:30–10:00 AM vet appointment and was checked in and placed in Room 4 at the vetco in Baldwin. My dog’s weight was taken and the visit had clearly started, but nearly an hour later I was suddenly told I couldn’t be seen because the doctor wasn’t in. She also claims I didn’t confirm my appointment an hour after she checked me in already. I was never informed of this when I arrived, and the staff had already begun the appointment process. Franky H. gave multiple conflicting explanations and made several statements that didn’t add up. She refused to give her full name and dismissed my concerns. The entire experience was disorganized and felt dishonest. Franky H. Is extremely unprofessional and deceitful.

  June 25 · ariella sabag

• Extremely friendly staff. Roe at the front desk was so sweet and inviting as soon as I walked in I felt comfortable. I wish I remembered the medical assistant’s name but she had glasses and tattoos and she was also very kind and sweet. Dr. Cimetta was also very friendly and reassuring. They all gave my kitten so much love. My kitten is my first pet as an adult and this was my first time visiting any veterinary office besides a mobile clinic and it was a great experience all together. I would definitely return!

  February 06 · Aminah E

• We're always very satisfied with the services provided by Vetco Total Care. Our Abby has a great vet and the whole staff is very attentive to all of my pets needs. Thanks for the great service always!

  June 18 · Nury Bartolome

• Went there for an emergency exam for my baby cat since she had been experiencing digestive problems. The vet tech who was supposed to help us had a lack of empathy and welcoming to my baby cat. Asked for her name, and she said not to worry about it. She had short hair with pink highlights and big build. I explained to her our situation and told her the kitty was still a baby and she was really scared. The lady laughed only... She knew my cat was scared and still forced her to take the exam fast by grabbing her by her back, not the neck. When her little neck cracked, I was so nervous, too. The doctor eventually came into the room, and she proceeded to do a rectum exam.. I understand the cats can feel discomfort and may be hurt during this procedure, but my baby cat was bleeding and screaming in pain I asked the doctor if it was normal, and she just gave me a tissue while she continued bleeding. This whole appointment could've had gone in many different ways to not hurt the cat, but I think they were just rushed and did not care about my cat at all. The lack of professionalism and empathy was immense. The only one who was sweet enough to check on the cat was the billing lady. I recommend not going to these big corporate vets and instead a small clinic. You'll probably pay the same 250$ I paid without having to traumatized your cat. Mind you, after this appointment, my cat continued to bleed for 3 days straight. Till I took her to another small clinic.Here I leave you a picture of my baby cat crying as proof these 2 ladies need to either be fired or retrained.

  February 04 · Genesis

• Dr. Caufield never disappoints. She is by far the BEST Veterinarian that I have ever had the pleasure of meeting and working with for my dog. She is thorough, compassionate and absolutely great with my extremely nervous dog. I always look forward to seeing her. The rest of the staff is great!

  August 25 · jane burgardt

• It is very easy to make and get an appointment quickly. The care that my dog received was excellent. The vet we saw (Dr. Fielding) was very thorough in her examination and explanation of issues for which we needed answers. My only complaint was the amount of time spent waiting once we were put into an examination room. We were in the room for about an hour from start to finish. Overall, the level of care was worth the wait. As for price, it is not any different from my prior private vet.

  August 20 · Michelle D

• This was my first visit to this location for my new pet Yorkie. He is a rescue and it was recommended that he gets a check up. He had ear infection in both ears and he needed some shots. The staff was very friendly and very knowledgeable. The veterinarian was very thorough when answering my concerns. I made sure I had all of my documents and wrote out what I feed my Yorkie. The exam room and reception was very clean and air-conditioned. The veterinary assistant explained all costs and I wasn't pressured add additional services. I felt so at ease. I also asked and received an itemized bill so I can send for reimbursement. I will be back for for my Yorkies checkup.

  July 27 · Keisha Sains

• The staff from the front desk to the assistants to the Vets are all wonderful. I felt totally safe and at ease leaving my little Rosie in your hands. Thank you all..

  June 20 · Linda Patti

• I brought my cat recently here for her yearly check up. The staff was very nice and knowledgeable during our visit. Dr. Bove was very friendly and so was her Vet assistant April. My cat was very comfortable with the staff which I was glad to see. Definitely our new primary vet.

  February 16 · Kristi M

• I absolutely love Petco Vetco every single one of the doctors are absolutely amazing. I bring my dog here to get all his shots and his checkups. I also bring him there to get his nails cut. They are so nice so patient very very accommodating. I have the Vetco insurance and it helps out a ton by taking off the visit fee and a discount off of everything else. I have never had a problem with his every day care for emergencies of course I go somewhere else but they are great for shots and everything else. I add a picture of the cuteness that goes here.

  July 19 · Danielle Zupka

• I couldn’t be more grateful for the care and compassion shown by the team! They treated us like family and took the time to explain everything clearly. The staff is friendly, knowledgeable, and truly dedicated to their patients. They were able to squeeze our Paddy in when no one else could! Highly recommend!

  July 02 · Mo Knows

• Quick and inexpensive service on a professional level. They were easy to talk to and explained my dogs care. I like how they present the charges upfront before the service so you know what you have to pay in the end.

  August 17 · Wayne Jackson

• Had my cat, Poe, in for gastric issues. They were able to see me on a Saturday, i made the appointment on Friday night ( when signs started). Doctors and techs and even the front desk staff were so compassionate, efficient and just all around great. Poe is back to his normal self already! Couldn't ask for a better experience. Thank you!

  June 22 · Kaydee TV

• It was okay for a quick visit as we couldn’t get in with my normal vet. This Staff not very friendly … and zero interaction with my dog outside of looking in her ear . Also used a very unclean comb to see if my dog had fleas … which she didn’t . I was more worried she’d catch a flea from that comb. . Wouldn’t go back unless it was a last resort

  August 05 · stephanie cowdell

• I can’t be more grateful to have met Blake and Dr. Grace. Blake was so kind and patient, extremely knowledgeable. He helped me throughout the whole process, from check in to check out. He looked for ways to save me money, because we all know vet bills can be $$$$. He went above and beyond and I can’t be more thankful!Dr. Grace is so very sweet. She answered my questions, educated me and took her time with my fur babies.I look forward to bringing my pets here regularly. Thank you so much for all that you do!!

  April 25 · Mich Elle

• I feel safe and comfortable bringing my dog she was really sick. 🤢. I was lucky. To get an appointment the same day ty God the gentleman who answered the call sorry I forgot his name i was there on 5-14. At 10-45amDr Carracia. Was very professional and take care off Bella With all she needs!!!Ty to all the staffs was that day helping me and my precious Bella

  May 19 · Marcela Cuomo

• If you love your pet, please think twice before bringing them here.We brought our dog in yesterday after he had been throwing up and getting progressively worse overnight. He was in critical condition, and though we arrived only 10 minutes late for our appointment—due to traffic—they refused to see him. Despite being his primary care provider and clearly seeing he was in distress, they told us to find another clinic because he didn’t look like he would make it another day.The vet walked past us twice without even acknowledging us or our dog. I can’t understand how someone in this profession could show so little compassion.We were heartbroken. Thankfully, Olde Towne Animal Hospital, where our dog had never been before, told us to come right away. They took him in immediately and treated him with such care and urgency. Sadly, our beloved dog passed away that afternoon.I’m devastated to be writing this review, but I truly believe he might have had a fighting chance if he had been seen when we first arrived. No pet or pet parent should be treated this way in their moment of crisis.

  August 01 · Adriana Cardona

• Our pup stopped eating and was having diarrhea for a week and a half. And It turns out that our pup was eating a dead animal in our backyard. The vet did not even mention the possibility of this and assumed he was eating the wrong food and directed us to try a prescription diet and of course he did not eat.We ended up finding the rabbit and was able to put two and two together.Best to put all the r possibilities of what could have been wrong.Now our pup is as he normally does after we removed the dead animal.

  August 24 · Howie B

• Awesome service! The team was very knowledgeable and they were able to squeeze in our sweet girl Paddy on same day when she was injured!

  March 29 · Blake Scott

• Dr. Haroun is wonderful!She is patient, kind and has great bedside manners. She fully explained the plan to get my dogs health back on track and has sent me information on my dog's diagnosis & treatment plans. Thank you for everything your doing for my baby.

  July 30 · Ileana Pizon

• Great experience, Dr. Chin and nurse very nice went home with Coco and she is feeling better and that makes me happy.

  July 23 · jeanne croce

• The veterinarian service was great. Friendly people greeted us and were very sweet with the dog. However I had to review and give a bad score because as I walked out into the parking lot I realized my car was towed. The store manager accused me of parking in their lot and going shopping at Marshall’s next door. They provided incorrect evidence (a photo NOT of me). I spent 2 hours in PETCO with 2 small children and a dog and spent $100. Needless to say, this was a bad experience in the end. Thankfully they brought my car back after waiting half an hour.

  July 18 · Sabina Ciari

• The vets and staff at Vetco TotalCare are absolutely incredible. They’re kind, professional, and genuinely care about their patients. My dog Maya loves it so much that she literally tries to walk herself to the hospital just to say hi to everyone. It’s such a comfort knowing she’s in such good hands!

  July 17 · Guilherme Castro

• This is my honest review of the outstanding experience I had at Vetco in Sheepshead Bay between 8/5 and 8/6.On 8/5, my 7-month-old AmStaff/Corso puppy developed diarrhea. I first contacted our clinic in Baldwin, NY, but they informed me they were fully booked and suggested I call other locations. After unsuccessfully trying two other clinics—where the phone simply rang without an answer—I finally reached the Sheepshead Bay location, about 30 minutes away, and spoke with Nia.I explained my puppy’s condition, and although she told me they were also fully booked, she asked if Baldwin had placed me on their waitlist. Waitlist? I had no idea such a waitlist existed, and it hadn’t been offered to me. Nia then took my contact information and said she would try calling other pet owners scheduled for that day to check for cancellations. I honestly didn’t expect to hear back from her, but a few hours later she called to let me know there were no cancellations that day—however, there was one the next morning, and she booked it for me.At the appointment, we were seen by Dr. Motelb and her assistant, Eric. Both took the time to listen carefully to my concerns, patiently answered my many follow-up questions (which I kept thinking of each time one of them left the room), and treated my very, very excited puppy with kindness. It was obvious they truly enjoy what they do.When my puppy accidentally had diarrhea in the exam room, I offered to clean it up myself and asked Eric for gloves and supplies. Without the slightest fuss—and still smiling—he cleaned it for me.Thanks to this experience, I’m happy to say I’ll be making the 30-minute drive to Sheepshead Bay as our new primary clinic.

  August 12 · Zelle B

• I was truly disappointed with the service and lack of customer care. My original appointment was scheduled for 12:00, but I received a call asking if I could arrive 15 minutes earlier to accommodate them. I agreed. Due to an unexpected delay, I arrived at 11:56, only to wait an additional 5 minutes while the front desk finished a phone call. After that, I was told I could not be seen because I was "late."Instead of showing the same flexibility I had extended to them, I was dismissed. The second staff member who came out to reinforce the message walked away without any regard, which only made the experience worse.As a customer service manager myself, I would never leave customers feeling unattended or dismissed. This was a disappointing experience, and I sincerely hope they strive to do better.

  August 27 · Valerie Suarez

• I'm reaching out to share some concerns that I believe could enhance the experience for the entire staff and their clientele. Upon my arrival, there was no one at the counter to greet me for about eight minutes. I had called in previously about my Pomeranian’s cough, and when I got to the clinic, I placed my dog on the high seat. A staff member eventually came out and said, "Where’s your dog?" After I greeted her, I pointed to my dog and was met with, "Grab her." I was unclear if that meant to bring her closer to the staff or if she needed to go to the back. The staff member then stated that my dog shouldn't be around other dogs, which was concerning to me. Had I known that my dog might be contagious, I would have kept her isolated prior to coming in.Additionally, I traveled two hours from the Bronx to visit your clinic, which I felt warranted a bit more consideration. My visit was for a free examination check-up, but there seemed to be a lack of clarity regarding what that entailed. When I explained my purpose to another staff member and showed her my dog's vaccination records, I was unexpectedly charged for a shot that was due. It felt as if my clear communication had not been respected, and it was disheartening to feel overlooked.While I encountered some challenges with the staff, I want to commend the veterinarian. She was incredibly knowledgeable, empathetic, and truly embodied the integrity that I believe should be reflected throughout the entire team. Unfortunately, my experience with other staff members did not match her level of professionalism.Furthermore, I noticed the examination room was not clean; there were blood stains on the needle box, which is concerning from a hygiene perspective. It appears that there's room for improvement in the cleanliness and attentiveness within the facility.Moreover, I also found it disrespectful when a staff member mispronounced both my name and my dog's name and dismissed it casually by saying they would assign a nickname. I believe it’s essential for everyone to be addressed correctly, as it shows respect and professionalism.Overall, I hope my feedback can contribute to enhancing the overall integrity and experience at your clinic, ensuring that all clients and their pets feel valued and cared for. I appreciate the support provided by the staff at your facility. However, it sometimes seemed that the interactions were overly scripted, as if everyone was aware of their roles and the nuances involved. I believe it's important to treat all clients with the same respect and consideration that one would extend to someone they hold in high regard.As pet owners, we all share a deep love for our animals, and many of us may lack veterinary expertise. When seeking your assistance, some of us come primarily driven by our passion for our pets rather than technical knowledge. Therefore, it’s essential for the focus to be on the love we have for our animals and on finding solutions that do not burden our community.I want to clarify that my experience was not solely negative; I recognize that there were some compassionate individuals in the team who genuinely cared. I am grateful for their efforts and everything they have done for both me and my dog. Thank you.

  August 17 · N.R.D

• Dr. Zaky is very knowledgeable, helpful and patient. Dr. Zaky made recommendations for for dog Nio that were on point. Amanda the assistant was awesome, she has is very good at handling Nio who really was comfortable during her assessment. Amanda was gently with Nio and I greatly appreciate this. I plan to return for check ups!

  August 17 · Denise Pollard

• The doctor, vet tech, and intake rep at the front desk were all very nice and professional. Everything was very transparent, very affordable. Only thing is I believe the exam rooms can be cleaner. The rooms, especially tables, should be disinfected between patients/visits

  August 04 · Samantha Mistretta

• Dr Maged Zaky vetco total care team outstanding admire the care and how they handle my dog Chucky who can be difficult. I really appreciate everyone in vetco total care .Amanda ,Yelene the front desk girls We're very professional .Susanna I appreciate all that you've done for me you get a 10 starmuch appreciated .Thank you

  April 19 · Yolanda Adorno

• UPDATE (8/30): sadly, my second visit was the complete opposite. I brought my other cat, frida, for a rabies shot and the front desk was extremely rude to me (not same staff as last visit). even worse, I was told they wouldn’t give her the vaccine due to an internal policy, even though my cat dorothea received the exact same vaccine here just two weeks ago. they said since i’m traveling abroad they wouldn’t give her the shot, however two weeks ago i mentioned travel plans openly (the staff even shared a list of clinics I could go to get a pet travel certificate). I came all the way from astoria for this appointment and left feeling disrespected and frustrated. the lack of consistency between staff and the unprofessional treatment at the front desk completely changed my impression of this clinic. can’t put in words how sad today was.Original review: I am beyond happy and satisfied with the service at vetco union square! the whole staff was friendly and treated my cat dorothea with so much love! she’s usually an anxious shy cat and the fact she felt very comfortable there made me the happiest. also the prices are great. highly recommend.

  August 30 · Géssica Figueiredo

• This was our first visit with my mom's cat. He had an issue with his paw and needed his vaccines. The entire team was so nice. My mom's cat wasn't very easy to handle but they were able to help him. We are definitely coming back with our 2 cats in a few weeks.

  March 20 · Alana Guiony

• I’m incredibly grateful for the outstanding team. I brought my kitten in for an emergency and was seen the same day. From the moment I arrived, every staff member was kind, professional, and attentive. The vet, Dr. Bridget Ball she was amazing! not only did she provide gentle, thorough care, but she also took the time to answer all of my questions and ease my worries. I truly appreciate how supportive and compassionate the entire team was. Thank you for treating my kitten with such love and care.

  August 05 · amanda p

• I booked my appointment a few days before easily on the app. since my dog is groomed here and he loves coming here I thought it would be a good idea to keep it all under one roof & I was right, my dog needed a vaccination. From start to finish we had a great experience. Reception was welcoming and the vet tech and doctor were exceptional. They genuinely care for your pet. We are going back next month to have his teeth cleaned and get 2 more vaccinations.

  July 15 · Stephanie Scannell

• Huge thanks to Dr. Mac Guinness, the amazing front desk team, and the awesome vet techs at Vetco for taking such great care of my sweet Coconut! From the moment we walked in, everyone was so kind, helpful, and supportive—I instantly felt like Coco was in the best hands.Coco had to have a mastectomy because of a tumor, and even though it was a tough surprising situation, Dr. Mac Guinness took the time to explain everything clearly, from the diagnosis to the surgery and what to expect afterward. That kind of care and communication made such a big difference.Coconut is a very special rescue who’s already been through so much in her life. Knowing she’s being treated with so much love and compassion means the world to me. I can’t thank you all enough for everything you’re doing to help her stay strong, safe, and so loved.We appreciate you more than words can say!

  April 09 · Bruna Nicz

• I had the pleasure of speaking with Anderson over the phone this morning, and I am so grateful for his help. He was extremely kind, patient, and understanding as I explained that my dog had begun chewing on his tail and was in distress. Anderson not only helped me locate the exact resources I needed, but he did so with humility and compassion that made me feel truly valued. He prioritized both my concerns and my pet’s well-being, which brought me a great sense of comfort during a stressful moment. Anderson’s professionalism and genuine care made a world of difference—I can’t thank him enough.

  August 29 · Earth Goddess

• Really disappointed in the customer service received at this location. My son brought his dog in for a routine check-up and was told she might have a mild ear infection and was sold “prescription” ear drops. The drops that he was sold are not prescription and the price he was made to pay (close to $60) is almost 3x the amount for the same medication and size anywhere else (even Petco). To make matters worse, the bottle is broken and constantly leaks. When I went back into the Total Care and explained both issues, I was told there was nothing that could be done! I was not looking for a refund, the product was used already but I was asking for fair pricing for a broken item or at the very least, a replacement bottle. No assistance was given.When I contacted the Vetco Customer Service number that I was given by the person at the register, I was told that this location isn’t associated with their customer service! So, you think that you’re going to a large company location and that if something goes wrong they will make it right, but that’s not even the case!If you must bring your pet here, question everything, make sure the “medication” sold to you isn’t something easily available OTC for a fraction of the cost, and make sure it isn’t broken.I want to be clear that if it was even up to a $15 difference, I wouldnt have made this an issue but a $30+ difference is basically price gouging. Hard lesson for my son, counting every dollar as a college student, to learn.

  September 02 · Jennifer Adams

• I’ve been a loyal Vetco customer for the past 3 years, ever since I got my puppy Darla. We usually visit the Butler or Hackensack locations, where the service has always been exceptional—professional, empathetic, and truly caring. Darla is always treated like family, and I’ve never had a single issue. Unfortunately, my experience with the Mt. Vernon location at 50 East Sanford Blvd. was the complete opposite.My dog is currently dealing with a health concern, and after trying other vets, I trusted Vetco to care for her. Mt. Vernon was the only location with availability for Friday, August 1st, so I scheduled the earliest appointment for 8:30 AM and even received a confirmation text the day before that required a response, which I sent.However, as I was just 10 minutes away from the location (around 8:05 AM), I received a call informing me that my appointment was canceled because the vet wasn’t coming in due to an emergency. They canceled on me with only 20–25 minutes’ notice, yet customers aren’t allowed to cancel within that same window without penalty. To make things even more frustrating, I later realized that Google lists this location as opening at 9:00 AM—so did I even really have an appointment?I explained that I had taken the day off work and asked if they could help me check other Vetco locations since I was driving and couldn’t look myself. I was told flatly, “No, I can’t.” There was no empathy, no effort to assist, and no accountability—even though the issue was entirely on their end.And to top it off, before the call even ended, I heard one of their coworkers in the background say, “Who is that?” as if it was a joke. Maybe try hanging up before talking about customers.This was an incredibly disappointing and unprofessional experience. I’ll continue to use Vetco because of the great service at other locations, but I will never return to Mt. Vernon and would not trust them with my dog’s care. Terrible customer service from start to finish. Avoid this location if you care about your pet!!!

  August 01 · Ebony Davis

• Marco was amazing. Super informative and made sure we understood everything that was taking place and it's purpose. You can tell he loves his job and pets overall. For us being first time pup parents, it was a great experience. Marco made it easy and painless. We look forward to seeing him again at our next visit.

  April 19 · E Robinson-Fernandez

• I am thrilled with the experience! Every question I had was answered, and I never felt uncomfortable. I can't wait to return. The customer service provided by Monty was outstanding, and I genuinely appreciate how good I felt during my visit. Although I was initially sad about my appointment, Monty took the time to provide me with all the information I needed for my next steps. I truly value that support. Thank you!

  October 29 · Quiara Wilson

• This place was amazing taking care of my beautiful dog. The moment we walked in the front desk, Destiny greeted us very warmly. The vet tech Rhi Was very helpful, providing lots of information regarding his care and making sure we receive the best service. He was seen by Dr. James which made my Dog feel very safe and at the same time, he was so gentle and patient with him while giving him his shots. We will definitely be coming back

  September 01 · Danley Merejo

• All the staff were friendly and warm welcoming.Destiny is always on top on confirming the appointments which I definitely like. And Nina’s is such a sweetheart and very informative. They took great care of Sally which I’m super happy and also made Sally very comfortable at her very first vet visit! Definitely recommend !

  September 02 · HeyThereAri _

• I had a great experience here thanks to Nijah at the front desk. She was super kind, patient, and really helped clear up some confusion I had about the difference between the clinic and the hospital. She also made rescheduling my appointment quick and stress-free, which I really appreciated. It’s not always easy dealing with scheduling and pet care at the same time, but she made the process smooth and welcoming. You can tell she genuinely cares about both the pets and their owners.

  September 01 · Anonymous virgin 2.0

• The receptionist was exceptional. She was very pleasant and organized. The Vet Tech was very receptive to our anxious Yorkie’s needs. She was very warm & loving towards him. The Veterinarian was extremely calm natured and our dog was very receptive. He didn’t fight him like his other vets. He was very knowledgeable and made us feel comfortable with his diagnosis and suggestions for our dogs next course of action.

  August 11 · Dawn Jurado

• Vetco is one of my favorite places for my baby. I've used them for my other babies as well. Very attentive and caring.

  September 02 · Daniela Andino

• I was new in the area, and found them close to my house. I brought my senior cat here when she wasn't doing well, Dr. Abdul showed compassion and care while handling my baby. He took time to speak with me about my concerns and possible treatment when I walked in without an appointment. The vet techs and front desk staff are amazing as well, they are well informed about my cat, even when I haven't seen them. They helped me through the process with any questions, and also made time for me last minute to put my poor baby to sleep. They are very compassionate and love what they do. I appreciate all the care they provide. Thank you.

  August 22 · Lana K

• Love this vet! They are so kind, and all truly are animal lovers. They’ll always do the best to help you out and give your pet the best care they can. Arsen the vet tech is amazing, he really helped my dog feel calm and cared for. He’s really good at what he does and you can tell he enjoys it! Dr abdul also is great, he really helps explain things to you and they won’t do things not needed to just take your money. Prices aren’t too bad either for a vet Highly recommended!

  May 21 · kim coldon

• Went there for getting a surgery done after being recommended by an office colleague.Dr. Abdul performed the surgery for my baby. He was very thorough and professional, he cleared all my concerns regarding the procedure, discussed the pros and cons of the procedure and reached out to us one week after the surgery to see how my baby is doing. The tech was very attentive and explained well how to give medications. The receptionist was very kind and patient with the payment situation. Definitely a 5 star and worth driving from The Bronx..

  July 16 · Johnyhonaii

• What a wonderful pair of pet care givers! Arden and Dr. Abdul were so thorough and explained the exam as they went along. We were so impressed by the care our Ollie and Teddy received! We’re making this our new Vet practice. Thank you both! And a shout out to the polite professional and patient front desk staff.

  July 19 · IG T

• I had a great experience with my cat's visit! Staff was extremely friendly and helpful, from the front desk to the tech to the vet. Everyone made me and my cat feel super comfortable the whole time & staff were all very informative about the the tests, vaccines, and billing of the visit. Hackensack is easily the best Vetco clinic we've ever been to.

  August 07 · alex bread

• We were really disappointed and disheartened with the grooming service for our dog. The groomer, Brie, recommended cutting our dog’s fur very short due to knots on the legs and ears, but the result fell far short of our expectations. Our dog is usually very cute and fluffy, but after the grooming, he looked like a completely different animal.We clearly told Brie that we did not want the fur cut too short, but she insisted that it would be harder to manage the knots otherwise. We were miserable with how short the fur ended up being. Additionally, our dog didn’t smell like he had been freshly bathed, and he seemed unhappy when we picked him up, as if he had an unpleasant experience.Overall, this was a very upsetting experience, and unfortunately, we will not be returning. Attached is our before and after photos.

  July 19 · Lak

• I had my first general check-up with my puppy today, and it was a great experience! Everything was quick and well organized. Dr. Rodriguez was extremely observant and professional. I felt very comfortable, and even better, my baby felt safe and was wagging her tail throughout the visit. Highly recommend!

  April 30 · Viviana Diaz

• Gunther comes here every few months, and is always treated so well, and with care. The staff is super nice and accommodating. They are also helpful and supportive. Gunther isn’t a huge people person. They take their time to make him comfortable, and don’t rush anything. I recommend this place to everyone! 😊

  June 07 · Alexandria Lombardi

• We walked in to inquire about their vet services and Lisa along with the front desk staff were extremely polite and cordial. Lisa went above and beyond to try and get us scheduled with an appointment after learning about what’s going on with our pet. Christine was very friendly as well. Everyone from Dr. Rodriguez, Katie, and Jackie were also very kind and welcoming. Highly recommend this place!

  August 13 · Kaiyen Liang

• Our first visit...To be honest, after taking my 2 cats and a dog to various vets in the area, I really didn’t have any grand expectations. It was just another sick visit. But, boy was I wrong! The front desk employees were warm and welcomed me with a compassionate smile. The first thing I noticed when entering the exam room was how clean and organized it was. Jack, the vet tech, was exceptional. They listened to me carefully as I explained what was going on with my cat Oscar, asked all the right questions and made me feel comfortable and heard. Dr. Beeber came in shortly after Jack left. He was gentle with my Oscar, attentive, informative and answered all my questions clearly, never rushing or dismissing me. If you’re looking for a new vet, a second opinion or just out of curiosity – head to Vetco in Teterboro with your fur-baby, you both will be happy you did!

  June 15 · Monika Krol

• The Vetco Total care @ 165 Bricktown Way in SI NY 10309 is a great place to take your dog if he needs any care ,vaccinations or tests. This Petco location has a great staff . Fran a caring and kind receptionist who is truly knowledgeable what your dog will need and Daniel tech staffer is very pleasant caring and takes down all your questions and concerns about your family pet to bring to the attention to Dr. Saad makes you feel comfortable and gets back to you with answers as soon as he knows. Dr. Saad is a caring Doctor who treats your pet conditions and needs quickly and explains things to you. As far as price I find that I save more money by going to Petco for most of my dogs needs . Everyone there is friendly and makes your stay and your pets stay a truly pleasant experience. I am pleased with the care that my dog receives there.

  June 06 · Michelle McGowan

• Our 3-year old, Fernando, got into a scuffle with our 13-year old, and he was left with a hefty scratch. After caring for it at home for about a week, we brought Fernando to Vetco and they took such good care of him! He got a rabies shot because we didn’t know to bring his baby-paperwork, but they made it so simple. DANA — Dana, Dana, Dana — you were so comforting and gentle (with both humans and feline!) and assured us we’d be taken care of! Thank you, Dr. Saad, for the antibiotics, and the CLEAR instructions to trust that the medication was doing its thing. As we left, Fran was amazing, helping us schedule a follow-up for the next week (just in case), and let us know that Vetco would always be our best friend when it comes to our furry loves! Thank you!Happy to report that Fernando is healed and back to his mischief! 😻

  June 25 · Christina Gutierrez

• Dr. Zaky and Francine are the best! They treated my princess Robyn as if she belonged to them. The receptionist at the desk was also amazing. Sorry I can’t remember her name. I will definitely bring my fur baby back to this Petco.

  March 27 · Nicole Harrington

• We felt so relieved after our first visit here after getting our 8 week golden doodle! Fran and Dr. Evan’s were so calm and answered all questions we had as first time puppy owners! We’re grateful to have found this location!

  July 14 · Stephanie Theodorou

• Upon our arrival with our Husky Nunzio, we were treated with care. Fran and Danny gave us some great information and answered all our questions. Overall, it was a great visit. Thank you.

  May 14 · Laure and Cush

• I have a great experience with Dr. Mohamed and staff at Vetco Total Care Animal Hospital there. It’s our first time experiencing our beloved cat, Alpha, being seriously ill. She went several days without eating and had a high fever, which left us extremely worried. Following the advice of Dr. Mohamed and after receiving her blood test results, we took her to the emergency room, where she was given antibiotics for treatment at home.Thankfully, she’s now showing signs of improvement. After the worst moments, better days are finally coming. We’re truly grateful.

  August 27 · Thoa Le

• The services are fine - haven’t really had issues with that. The nurses are also usually very kind to us. However…. There have been a few times now that the vet himself just seemed uninterested in how we felt or what we thought about anything. He consistently would talk over me and not really take my concerns into consideration. Just felt like a push to do more services (even if they were necessary, I still think hearing the concern of your client should be important to any Dr) or additional products. This final time, when I was getting overwhelmed by everything he was suggesting and the cost, he seemed as tho it was a bother to him and very uncomfortable. Just my experience but this being the third time I have left feeling like his bedside manner needed work, it became frustrating. I am going to see if there is another vet at this location or I will switch altogether. But again, my pets have not been harmed or negatively impacted by this office and the nurses are impeccable!

  July 30 · Daria Marini

• Vetco always treats my pet with care & compassion. I have been a client for 3 1/2 years & my dog actually likes going there!A special shout out to Tatiana who always greets me with a smile, is friendly to my dog & super efficient with emailing me receipts & making sure I have all my documentation.

  June 21 · Linda Ryan

• Love this vet they are always accommodating, and on top of that the price here is great. Both my cat and dog get free wellness exam thanks to the upgraded membership they have going on. Staff is really chill and the doctors are so helpful.

  May 05 · Joyce Pastoril

• Had all 5 of my animals membership there now have to look for a new vet. Manager Roger is terrible. Horrible attitude and no empathy. Shocking someone who works at a vet would be like this. Don't recommend. Its sad because the nurses are all very sweet and helpful but like he said. He is the Manager and they nor the doctor's have any say over him. Don't be late because your cat is choking and vomiting in the car and you have to pull over. 10 minutes late you apparently missed your appointment and must reschedule although no one was even there waiting. Very disappointing.

  March 25 · Tracy Currid

• We had an extremely disappointing experience at this clinic. Even though I made it clear that I did not want my cats to receive the rabies vaccine, they insisted on it, and as a result, they refused to examine my cats. This caused a great deal of stress for my pets and also led to a grueling one hour trip back and forth with my poor cats. I strongly urge others to steer clear of this clinic

  August 27 · Sara

• Terrible experience at Vetco in Totowa and Clifton – they’ve lost my business and my two petsI’ve had nothing but bad experiences with Vetco. The same two employees, Carly and Natalie, were rude and unprofessional every time I visited.I took my cat Fluffy to Vetco. I paid for both his vaccines and a microchip. No one told me I had to come back for the microchip separately. Later, when I asked about it, they said it had expired, so I lost my money. That was extremely frustrating.Then I brought my other cat, Puffy, for his first set of vaccines. After the first dose, they told me to come back for the remaining two. I made an appointment and drove over an hour from New York to the Clifton location, taking time off work. When I got there, Carly told me they ran out of one of the vaccines. She didn’t care that I had an appointment or had traveled so far. I had to come back a third time just to finish Puffy’s shots.Today, May 25, I had an appointment for Fluffy to get his rabies vaccine. Carly refused to take him in, saying the notes said he was “difficult” and that I’d have to return during the week when the full care hospital is open. I woke up early, got both cats ready, and drove to Totowa, just to be turned away.I kept getting emails saying Puffy was missing a vaccine. I brought him in again, only for them to tell me he was actually fully vaccinated. Another wasted trip.When I asked Carly to help me make a new appointment, she refused and told me to do it online. When I asked for her name, she said Carly. But when I asked for the other girl’s name, she said she couldn’t tell me and that I had to ask her myself.The customer service here is awful. The staff clearly doesn’t care about pet owners or their time. I’m beyond disappointed.Thankfully, I found Bond Vet in Montclair. They’re open on Sundays, were extremely kind and helpful, and Fluffy got his rabies shot with no issues. The staff there treated us with respect and care.Vetco has officially lost my business and my two pets. I’ll be going to Bond Vet from now on.

  June 24 · Zeina Mackie

• The staff here is always friendly and kind. We bring Milo in for any concerns, and they take great care of him. Dr. Cassandra is especially helpful—she’s thorough, attentive, and always provides a detailed report via email. Highly recommend!

  March 05 · Trish S

• There is always a wait-and they tell you to arrive early. Last time an hour . This time again an hour. “ They're behind.” Dogs don’t understand why they’re sitting in cubicle on a cold table for an hour.. what is the point of making appointments when they are not honored? Why can’t these vets get organized? We have other responsibilities and canceling appointments neither helps the sick dogs nor us. The visiting Vetco was the best -so organized and timely -in and out in 10 mins. This current system is deplorable.

  July 07 · Janice Lynn

• The team is caring and helpful. The doctor took her time with my dog and explained everything she was doing. She added notes and sent me all of the information. They never push services just to make money. I would highly recommend Vetco.

  June 28 · stephanie toczylowski

• I got to Vetco a 45 mins before my appt time. Vet tech in the front was friendly, attentive and answered all my questions.She took me immediately, took her time with me to learn more about my kitty so that she could address any concerns that I may have had before seeing the Dr.She took her before her appt time.Dr. Mostafa, was very informative, swift but tender with my kitty, Aembyr. (Photo provided)He answered all my questions and asked me if I had any concerns, at which point I assured him that he covered everything before I had a chance to even ask.I definitely recommend them to anyone that may have reservations about choosing Vetco.

  May 25 · Ingrid Alvarado

• I went there on Saturday the 14th because the previous time I was there the vet seemed like a nice guy and honest. However, this second time he was not there, and two other people looked at my dog. They were very nice took pictures of the ear and said they would give all the information to the vet so he could contact us with a recommendation on Monday. Monday came and no call or text, then Tuesday we kept calling and just getting an answering machine every single time and were unable to get through to anyone, but we left messages. Regardless of this still nobody contacted us or called at all. I will now have to take my still sick dog somewhere else to have him assessed again and pay another assessment fee as well.

  June 22 · Marina Aparicio

• Dr. Ibrahim speaks very fast, doesn’t explain terms unless you stop her and ask her. Even her assistant Jamie huffs and puffs if you (as the PAYING client) ask questions! They make you feel uncomfortable and unwelcome to ask anything! To my surprise the Dr was apparently rushing because at 1230 was her time to go on break.As a pet parent, I’m concerned and need to be educated and explained terms for a better understanding. Am I the only one thinking this way?The premises are clean, presentable. Is just customer service that is not the best. Maybe Lacey the front desk attendant was a bit more easy going.

  May 16 · Y L. C

• Brought my pup in and had the best experience. Truly the kindest staff who ensured both me and my pup were taken care of. Highly recommend this location. They explained everything very well and my pup loved everyone there!

  July 03 · Emily Hardman

• Jamie is extremely condescending and such a demotivated member in the team. Dr Ibrahim seems to lack empathy and is too fast at speaking when giving you a conclusion of your visit. This was not a regular check up, I actually had an issue with my pet and needed exams. I was rushed and disregarded by the staff as if they had better stuff to do other than assisting concerned pet parents.Would limit my visits to this location while the staff remains here.Terrible service ‼️

  May 16 · Mara S

• If you need a veterinarian this is the place to go (kinnelon NJ). Every single body there is so great. The whole entire staff (from start to finish) are extremely thorough. Mike is the manager there and so wonderful, amazing, compassionate, I can go on and on about how great he is. I love Dr. Lauren Rodriguez, shes the best and not pushy (like other vets, like with shots, etc.... ). There is a new vet named Dr. Griffin and I'm so looking forward to meeting her as well (I hear wonderful things about her as well, from my daughter). Thank you Vetco Total Care in Kinnelon, would not go anywhere else.Thank you for all you do for all the pets in my family.

  May 24 · Eva Cancel

• This Vet Hospital is so amazing. The doctors, vet techs, and front desk staff have always been so good to my dogs and then today I had the pleasure of speaking with Mike the Hospital Manager for an insurance issue. What a wonderful person. I was stunned at how he reached out to offer to help and then immediately did so and updated me right away. I’ve had dogs all my life and honestly the way the people at Vetco Kinnelon truly care about their patients is unmatched. I am so thankful, they are the best of the best. Five stars is not enough.

  July 18 · Melanie

• I had an amazing experience at Vetco! Adam was incredibly helpful and answered all of our questions. He was super gentle with my dog and made everything very easy. Dr. Rodriquez was very knowledgeable and informative. They were extremely transparent with costs and don’t try to sell you on anything. Will definitely be going back!

  June 07 · Sophia Leogrande

• I am very disappointed with ALL of Vetco. My dog had an urgent issue and needed to be seen. They told me to wait 4 days for an appointment. They even told me to call around to other locations. Why they couldn’t I don’t understand. I called a local vet and they got him in same day, did lab work, gave him fluids and meds. At his last Vetco visit the doctor didn’t even come in. They just took some blood and gave vaccines and that’s it. We are not coming back.

  August 16 · Joanna Duarte

• Dr. Griffin and Tiyana were amazing as always. They take the time to get to know your pets and love them like their own. My lab has severe allergies and they got him on track to being a happy boy.

  August 22 · Josie Davis

• Dr Cooney is an absolute gem!! I spent thousands on my Lea before I went to Petco. Dr Cooney took a cray and found her with lots of stones in her bladder. Previous Vet never took an Xray and denied a refill script of gabapentin while my Lea was suffering. 5 Stars for Petco and their great staff.

  July 21 · Rose Broccoli

• I am always happy and reassured at VETCO North Main Street. Dr Cooney and the receptionist are are highly qualified and always willing to accommodate my pet. They have always answered my questions and attended to my pets needs.

  June 26 · Laura Lee

• You get people in the door by advertising very reasonable prices that are not honored in person. Very misleading and I would argue fraudulent. I ended up paying a reasonable price, but only because I advocated to have the advertised price honored or walk out. Also called to tell me my dog needed medication, but could not provide me with printed information regarding the prescription. I didn't end up purchasing the medication from Vetco because I found it very unethical that the office could not provide me with dose and pricing information. Also had to wait 30 minutes at the office for technicians to prepare my medication, even though I was told it would be ready for pick up and then had to leave with nothing because no prescription had been prepared. Very sketchy and unprofessional.

  August 01 · Shilo Felton

• The surgery that I was so anxious for (bladder stones) was done with care and professionalism and quick! Everything was better than anticipated and affordable. My pup is so much happier and healthier now!

  July 11 · Lauren Ezovski

• Not recommended! Brought our cats to the vaccination clinic and despite being told via phone the day before that they would administer the cat only rabies vaccine, they gave them both the combo (which can cause cancer in cats) and told us after the fact. We knew that there were supply issues, as we previously went to Tractor Supply and did NOT choose the combo vaccine for this specific reason. So, we were excited to follow through with Vetco since they had it in stock. Instead, they lied and gave us the pamphlet after the injections!Customer service is not US-based and you can't contact the vaccination clinic directly. They told me this after 5 phone calls where they pretended to "connect me to the right department" and "let me speak with someone at the Providence store." If you care for your animals, take them somewhere else.

  August 05 · Cindy Dixon

• Wow! I am very impressed. Needed a rabies vaccine for my bulldog Gunner, they tried but he was very unhappy and wasn’t having it. They were so understanding and sent me home with some medication to help for the appointment the next week. Today we went back and I voiced that while sedated I still didn’t think he would let them give him a shot. They listened and suggest maybe a walk and a sneak shot. I agreed, we walked him outside and as soon as he was distracted it was done and he didn’t even notice. Dr. Delvicco and everyone we dealt with at both appointment were so wonderful. Dr. D really cares about the animals well being and said next appointment he’d be willing to see him outside if it made him more comfortable. I am so happy to have found them.

  August 10 · Jillian Potter

• First time patient and the tech, the Dr. And even the front desk were all friendly, compassionate and straight forward. We hope to have Allie Everytime we go ! Not to mention Dr. z. So so nice. Such a difference from where we were.Let's hope it stays consistent.Had our 2nd visit with a different Dr. Delvecchio and it just got better and we are so amazed.We were those people who stayed clear of the "corporate" vet and it's been the best experience over all others we have been to.Of course it's all about who's hired at the local level but, this group at this location has shown love and compassion above and beyond.Even the receptionist! Wish I remembered her name.

  June 24 · B Lee

• The doctors and staff at Vetco are amazing! Had to go twice and one week and both encounters were 10 out of 10! Thank you Dr. Fisher and Dr. Miller for your compassion and knowledge! We are lucky to have found this place!Paws and kissesMarcus and his Mom

  August 13 · Keri Champagne

• The vet and vet assistant and the receptionist were so nice and friendly and helpful. They helped my poor little guy and were so caring and good with him! Thank you so much! Was worth the drive will definitely return whenever needed!

  June 04 · Heather James

• Iv had nothing but a great experience at Vetco total care animal hospital. 10/10 would recommend. My baby Charlie has bad allergies and has to get allergy shots monthly so we are in the office a lot. With having allergies sometimes issues pop up and any time I have a problem with my fur baby they get me right in and treat Charlie with the best of care. The staff from the doctors, assistants and the receptionist are nothing but exceptional and always make you feel welcomed. Allie and Dr fisher go above and beyond for Charlie’s needs and help ease his anxiety’s and I know he is in good hands when he is with them. I can’t thank them enough for giving my Charlie boy the best of care always!

  April 11 · Stephanie Deady

• Vetco Total Care in Shrewsbury has been my primary vet for about two years now, and I've had a great experience with each visit. Dr. Rice is knowledgeable and a clear communicator, and he's always very gentle and patient with my cats. All of the techs are fantastic as well (Nancy, Justin, Jenny, just to name a few!). Makenzie at the front desk is also super friendly and helpful.From vaccines to specialist referrals to blood work to X-rays, they have always provided my cats with great care. The techs and doctor are very communicative about costs and in my experience will recommend but never push for specific treatments. I really enjoy bringing my cats here. Thanks for all you do!

  May 06 · K Champaco

• Great job mis-diagnosing my Tibetan Terrier, Bob as having conjunctivitis in his eye. 4 weeks and 2 prescriptions later, his condition was getting worse.A total waste of more than $200.We took him to a qualified canine ophthalmologist and he was prescribed the correct treatment.He is now almost completely recovered.

  August 19 · Phil Provencal

• I came in for an emergency visit for my dog Daisy. My dog had never been here before and had been vomiting and would not eat. The staff was very helpful and kind and when I called Susan got me in right away and was very pleasent to deal with as well as Dr Rice. They took good care of Daisy and had her feeling better quickly. I would definitely recommend this hospital if you are looking for a place to bring your pet.

  August 24 · Katie

• They were very kind and caring about my cat. They give you all the options and prices that you can afford. My cat was not nervous and got the vaccinations very carefully. We received all the service we needed.

  August 20 · EDLIRA ZOGA

• I brought my cat in for what seemed to be a minor, but still concerning, issue. I booked online and asked to be added to the waitlist, and they got me in a week early. Everyone was very gentle and sweet with my cat, and Dr. Rice was patient, gentle, and very thorough in addressing my concerns for her health. I received a clear treatment plan for moving forward, and I am really grateful for the care and peace of mind. Thank you!

  July 22 · Kallan Johnson

• Everyone was amazing with my Izzy girl- but Connie was phenomenal and thorough- my girl seemed to love her. This was our first time there and they treated us like we’ve known them forever. Thank you all!

  May 31 · Laila Fakhoury

• We had such a great experience at Petco thanks to Crystal and Kayla!Crystal helped us this time and she was amazing—super sweet, patient, and really took the time to answer all our questions. This was our first time meeting her and she made us feel totally comfortable.We’ve seen Kayla several times before and she’s always incredible. She really loves the dogs and always gives our fur babies so much attention. It’s clear she cares, and we really appreciate that!Big thanks to both of them for making every visit a good one!

  June 21 · Natacia Jones

• A year and a half ago , My little dog and I went through a marital separation and relocation to a new home.It was very stressful for both of us, but he Obviously could not understand What was happening or why.His behavior became extremely destructive and extremely dangerous To the point where I was told he needed to be crated againWhen he had not been created since he was a pup,and medicated as well.The previous vet on staff put him on a medication to calm him down, which it Immediately did!I did not realize it’s a medication ideally for short-term use.When I called Last week for an appointment and For a refill,it was mentioned to me that other options regarding his medication would be discussed Once I arrived.I became so worried for him to have to be weaned off one medication and then go on another one and have to deal with side effects from those not knowing what they would be while he’s doing so well on the current medication.I Was stressed out during the phone call with the manager, Connie, Because I was so worried about him and how he would adjust, and she Patiently listened to all the dangerous situations that occurred With my little little boy regarding his anxietyand had me on hold twice to speak with the doctor and then come back and relay the response to me.I no longer live close to the store,I was very apprehensive on the drive downI walked in and as always was greeted with friendly smiles.But there was a new smile there as well, and it was Connie, the manager who had patiently been on the phone With me for a significant amount of time.I was greeted in the most Friendly manner, Put at ease that I indeed do have a voice regarding my dogs treatment.Connie gave him a cookie that he wouldn’t eat until we left the store but he loved it!We were treated so kindly and patiently by Crystal, who came in the room with us and got all the information necessary for the doctor and also spoke so patiently to me To put me at ease.And then Dr Erickson comes in with the most beautiful smile And the most gentle and kind manner,and reassures me that yes indeed I do have a voice regarding his treatment…we Discussed the need for blood work in the future to make sure everything is OK,Also Discussed an herbal supplement to help him relax,Which someone went and got for me!I didn’t think he would like at all and he Ended up, gobbling it right down☺️Because I live 30 minutes away now, she asked if a two month prescription would be better for me to get down there to see them.Then the conversation went to food and the best food for him and both Dr. Erickson and Crystal Were very helpful and the next thing I know I’m being brought over to a young woman named Katie, who took me to the back of the store and helped me to find a better food for him than the one he had been on.I was patiently and kindly guided through the doctors recommendations as well as having my concerns honored ☺️And…Because of the rewards,the bag of food was only $.94 !Because of the rewards,I Only paid $15 for the medication and the supplements!So, after being so stressed that my voice would not be heard,That I Might have to leave and find a vet closer to home…This team did Everything They couldto assure me that they were on my side and my little boys side…And that we were in a Place of excellent service and genuine caringAnd we are both,Very grateful ❤️

  March 03 · Karen Bell

• Excellent experience at Vetco Total Care. We found caring, professional and knowledgeable staff, they were very accommodating to our scheduling needs and our doggie seemed quite pleased as well with all the attention. They even helped us use several coupons and discounts via Vital Care app which lowered our cost considerably from already reasonable prices. Will be back.

  July 13 · Kena Coup

• I took both my dogs, Bishop and Riley for a yearly check up and some vaccines. I have to say the staff was amazing, Particularly Kayla. She explained everything in great detail, answered all my questions and made my pups feel very comfortable. I would definitely recommend them.

  August 17 · Maria Guzman

• MA requires your pet to be vaccinated for rabies and they need proof each year. I called this location to fix the rabies certificate since it’s supposed say 3 year Instead of 1 year. They said it’s something they need for their manager to do then they’ll send the updated one. I waited and called a week later, still nothing. It’s been 3 weeks since I ask for it to be fixed. It’s something that would take less than 5 minutes to fix. I can’t keep calling every week for this. Im just gonna take my dogs to a different place next time, to avoid this headache.

  May 12 · Dami L.

• January 12 · Courtney Clark

• I had an absolutely wonderful experience during my first visit to the hospital. The veterinarians were incredibly knowledgeable and compassionate, clearly showing their love for their job. The technicians and assistants were highly skilled and treated my feline companion, Dutchess, with great care and affection. After discovering this facility that met all our needs, I see no reason to go anywhere else. It’s definitely my go-to place from now on.

  April 10 · Yvonne V. Coates

• I go to the Mansfield location for my 2 dogs and 1 kitty. Never disappointed with the customer service I receive, but this last visit was exceptional! My lil old lady pup wasnt feeling well, they got me right in and took such good care of her.Walking in meeting and Joe started the great experience! He assisted me with clearing up my pups vaccine record that was not able to be reconciled correctly previously, a tremendous help!Kaylyn was wonderful! She assisted us in the room and her friendly & calm demeanor put us at ease and she kept us informed throughout the appointment.Dr. Ash was happy to explain what was going on and answer all my many questions thoroughly.I'll definitely continue to go to this location! (one tip, be sure to know if its the hospital based there or the clinic which visits and uses the space on certain days)

  September 10 · Bethann Monegro

• My current vet didn’t have any openings and my newly adopted cat had an ear infection. Went to Vetco since they had openings. The entire time you’re there you’re asked to sign off on “estimates” of service - before your even seen. Not sure how you can estimate a treatment plan before you even meet the animal. Then during the exam my cat was brought to the back room- I have never been to a vets office that separates your pet from you during a simple exam. Then was given more “estimates”. They gave me an $80 medication for the ear that is not FDA approved for cats. It didn’t work. Had to go to a second vet as the ear infection kept returning and then spread to the other ear. He was extremely confused as to why she was given that medication. Obviously it didn’t work. Was given an attitude when I explained this to the manager. The vet said my new vet could call him if he had questions. There’s no questions! She’s much better now after being treated with the correct medication by the 2nd vet. Id avoid unless you enjoy shelling out money twice with no empathy for the situation.

  August 08 · Alexandra kaseta

• Kaylyn and Dr. Carlson made my day. I came in the day before with my dog and he was so worked up that they were not able to provide him with the vaccinations. I came back the next day (today) and suggested some changes. Kaylyn was very receptive to the changes and even let me be in the room. The experience was great and my dog was able to get his vaccines with no issues. Highly recommend those two and I’ll be back new year when my dog’s vaccines expire.

  August 02 · Ariel Hurts

• I brought my cat in for her first appointment and was told she was completely healthy and they had checked her mouth and it looked great, nothing abnormal, no high temperature. She received her rabies vaccine. She almost died that night. She was rushed to the veterinary ER because she could not breathe or eat- she had extreme ulcers throughout her mouth and a high temperature. She had a 103° fever when she was given her rabies vaccine, which made her white blood cell count skyrocket and her tongue swell out of her mouth. The negligence of this veterinary practice could have very well led to my cat's death had I not noticed her symptoms. When I called to inform them of this, calmly, not rudely, I was told to "have a nice day." Needless to say, will not be returning. Disappointing, as I had taken another cat here in the past and had no issues- glad he turned out okay.

  July 16 · Amber Lynn Ferreira

• I must admit, I initially found the Dedham Vetco problematic. They temporarily closed then reopened with a whole new staff and there was a world of difference. Everyone seems more professional and caring. I feel comfortable bringing my very senior cat to Vetco for her care.

  August 13 · Cathy Hutchinson

• My friend and I had such a great experience at Vetco Total Care in Dedham! The hospital is not only clean, but it’s also beautifully decorated—bright, colorful, and super welcoming. It really feels like a place that loves both pets and people. I can’t wait to add photos of my own pets to the Wall of Fame! The team here is warm, professional, and clearly passionate about what they do. Highly recommend to any pet parent looking for quality care in a happy, inviting space!

  July 31 · Adrienna Peter

• I had a great experience at Vetco about two weeks. I was able to go online and make an appointment without hassle. I received a call to get more information about my cat Chai and what she was experiencing. I was asked to send medical records which I did. Everything was prompt. Once we arrived, we were courteously greeted. Everyone was kind and welcoming. The manager and Doctor were knowledgeable and considerate of the situation. I was given many options for care and treatment. The doctor was immediately able to determine the cause of Chai’s illness. We collaboratively decided on a plan. I’m happy to say that a few days later Chai was running around, but unfortunately still not eating just drinking water. A few days after that, she started eating again. I would highly recommend VETCO Dedham.

  March 01 · Grace Claiborne

• Regrettably I have to give 3 stars which could easily improve if the checkout staff learn to organize themselves with paperwork. The initial visit was for a such appointment and paperwork established my car is 7 years old. The intake staff person struggled with how to code the visit so when we tried checking out; it took nearly 90 minutes. There checkout staff kept canceling out the work order and redoing it, because they kept making euros on the bundle package; this happened 4 times. I spent just over $760 which included sick visit, vaccinations, dewormer, blood work, antibiotics and pain medication; it required follow-up visit for 2nd feline leukemia, dewormer and distemper. He was to return for these yet when he returned. I neglected to check the paperwork but given the circumstances, I rushed out the door based on aggravation with the lack of ability for staff to handle paperwork. When my daughter returned, they indicated that she had to pay for 2nd feline leukemia and that he got the distemper. When paperwork was reviewed, they placed my adult car into kitten plan and the staff person marked that my cat got distemper. My cat could be given the distemper based on being sick. I refused to pay fees, because I requested the bundle. I didn't code him KITTEN.Full disclosure, the doctor and the nurse were professional and did their due diligence; a doctor is only as good as the staff that supports them. I felt staff was still learning their job, so I'll be kind of they were training, but the paperwork was a MESS. The documentation has to be correct when dealing with vaccination records. The staff marked the distemper vaccine, yet the doctor stated that it will be administered when the car recovers from whatever was making him such. He did get his rabies shot.Advice.... Check paperwork thoroughly before leaving, even if it irritating to other patrons. I just took the papers and left because other customers were getting irritated with how long the checkout was. Mine wasn't an isolated situation with the long checkout process.In addition, patronswith ere struggling with check-in; customer ID couldn't be going on the computers whether with cellphone or email provided. My check-in was slightly easier as I was the first customer to check-in and I did pre check-in.

  August 22 · Penny Hoene

• Vets at the store were helpful and clear on what to expect, and suggested remedies. We opted for some blood and urine work, after more than a week, we have no communications from them even after multiple voicemails and texts. Would not recommend.

  June 20 · Matt Flaherty

• I give this place 0 stars. Please do not take your pets here. I brought my dog here for a teeth cleaning service. Dropped her off at 8am and she was not seen until after 5pm. When I showed up to supposedly pick her up, l I was told they were running behind and had not started the cleaning on my dog but she was "happy" in her crate. Are you telling me that my dog is going to be happy after not eating or drinking water after 10+ hours??? (We are asked to not feed our pet past 12am the previous night) . My dog was supposedly "ready" to go home at about 7pm which I was really surprised because they usually monitor pets for a few hours before they go home. Thank God my pup recovered well, but everything felt so unprofessional.Before all this, we had been a customer for about 3 years. Such a horrible experience and I will never be bringing me pet back to this facility. Worst experience ever.

  August 08 · Grace Santos

• I have to share similar bad experiences. I have been trying to call and use the text message system which no one gets back to you for days. I have been told they have had technical difficulties and there are no appts. I think they just don’t want me to come back because I voiced concern. I had a vet (she left) Vetco recently they didn’t taper my dog off of prednisone he got a burst ear drum. I switched back to another location. Took the only sick visit for 8 am. Now my dog has ear infections. Sat and waited until 9:45 before we were seen. I hesitate to leave bad messages and I never do it but I asked for a call from the manager and since I have been not answered I must share my bad experience. I did not have a bad experience with the vet in Dedham this week at all but of course I liked her and now she is retiring. I reached a point where I am very upset. I paid for the vital care for the year and can’t even get in. Maybe this review will get someone to call me back. Working thru the glitches is one thing but poor customer service is not acceptable today. These are our children our fur babies. When they are sick and you can’t get anyone to give advice is the worst. Or yet bet told go to the emergency vet when I paid for vital care and it was middle of the week and they tell me there are no appts. I do apologize for the negative review. I didn’t want to do it.

  July 23 · Valerie Battaglia

• Filled my cat’s Rx with the dog version. Rx was sent 8/01/25.Edit as of 8/25/25. This issue has NOT been resolved. Vetco and Petco and their affiliations should be embarrassed with their handling of such serious situations.DO NOT COME HERE!!!

  August 25 · Brianna Bizier

• My 2 siberians have been patients the past 4 plus years they are treated very well y the staff and anyone always loves seeing them . the staff are always on time friendly and we get all our questions answered . i was worried my experience would not have been as good as a traditional local Vet doctor ..but have been very satisfied with the care received .

  June 28 · Louis M

• I absolutely love their staff. They took such good care of Ziggy and they showed him so much love in a time of distress for both of us. Surgery went well and when the bandages came off the next day I called them up and they saw me the same day. Thank you from the bottom of my heart for taking such good care of him.

  August 21 · Cristian Erazo

• Got a same day appointment for my dog, was greeted by a most wonderful front desk person, followed by very kind and helpful Vet and Tech! Will absolutely be returning, because of the people, and the very convenient location

  August 15 · Kayla Mitchell

• I was told one price in the room with the vet tech, then more at the register. I get out of the visit and get a phone call that they never charged me for the fecal sample to be done on my cat. So I have to travel 46 mins again with cat poop to drop off and pay another 68 bucks for that. They will give a 20% discount for the mishap. Then I get home and open up the prescriptions and 2 of the medications are labeled with the same medication label and directives. So now I do not know how many times and how many hrs apart and how many days for this one medication. Not thrilled today. 2nd visit ever.

  July 29 · Meranda O'Connor

• Horrible. Got up early and arrived 10 mins before appt as directed after making online appointment for 8AM. Guess what? Office hours start 8:30 and phone number forwarded to urgent care who had no idea what was going on. Also the sign said temporarily closed until today. Didn’t have high expectations of Petco vet but this is even worse than thought.

  June 10 · Jinny L

• Dr. Winkler and staff at Vetco in Kingston NY are amazing. They get right down on the floor with your fur babies and make them feel very comfortable. Our pups get great care when they go. Dr. Winkler and staff are very knowledgeable, and answer questions effectively. We do not hesitate to refer people there for their fur babies. We're very happy that we found a very affordable and knowledgeable vet.

  March 04 · Kelly Gibson

• Booked an 8:30 AM appointment for Saturday 3 weeks ago. Had to go into main store and ask employee when Vetco will be open, only to be told I must have booked “the wrong vetco” and that “they’re not open on Saturdays”. Interesting when it lets you book a Saturday appointment at this location and says open on their Google Business Profile. Thanks for the wasted Saturday morning, it’s much appreciated!

  March 22 · Colin Ruggiero

• I had the greatest experience! Never thought much of going to a place like Vetco. I was impressed and would definitely continue. Pricing was extremely reasonable. I can’t say enough about the staff. Dr Zinna was awesome, great with Milo and explained everything thoroughly. Would 100% recommend. Thank you Toms River Vetco!!

  August 15 · Theresa Faria

• So excited to welcome Vetco Total Care to Toms River! The team is friendly, knowledgeable, and truly passionate about pets. New facility and top-notch care from the start. A great addition to the community!

  May 13 · K Olson

• My first visit was absolutely amazing w the Tom’s River vetco. They were patient, helpful, and most importantly caring!!! They discovered my dogs life threatening infection and pointed us in the right and most affordable direction!! I will definitely be going back for any routine care/issues in the future!! Thank you for saving my baby.

  July 01 · Ava Britton

• I took my cat Joey in and these people were amazing and very helpful. Thanks to Dr. Zinna who explained all I needed to know she has so much patience. Thank you to the staff and keep up the good work you guys are doing a wonderful job. I would definitely recommend

  July 10 · Ronel Fry

• I couldn’t be happier with my experience at Vetco Total Care in Toms River. From the moment I walked in, everything was smooth, efficient, and professional. Dr. Zinna and Tara were absolutely outstanding kind, compassionate, and extremely knowledgeable. They took the time to give me a full rundown of my pet’s care, explained all of my options clearly, and never once made me feel pressured or like I was being overcharged. In fact, I found their services very cost-effective compared to other vets.The entire appointment was flawless , I was taken in right at my scheduled time, which was such a relief after dealing with a previous vet in Brooklyn where I waited over three and a half hours without even being seen. The contrast was night and day. Here, I felt respected, cared for, and confident that my pet was in the best hands.A special thank you also to Kitty who was at the front desk, who were polite, professional, and welcoming. Their attentiveness set the tone for the whole visit.I am truly grateful to Dr. Zinna, Tara, and the entire team, and I look forward to bringing Scarlett back for her yearly checkup and any future needs. God bless this wonderful staff you’ve gained a very happy and loyal client.

  August 29 · bklyn capo

• Doctor P is amazing! Take the time to exam ine the animal completely, be steaight forward wish what i need to do to help her and keep me on target with her growth

  July 02 · Anita Anderson

• I’m so glad I chose Vetco, Everyone was so informative They went over everything with me about my dog and his needs and pricesNo hidden surprises…We got to see Jess and she was amazing she treated my dog as it was her own so kind and caring..I left there very satisfied not stressed and confused as I’ve felt at other facilities in the past Thanks Jess and everyone at Vetco ♥️🐾Lynn

  April 17 · Lynn Fernald

• This vet is never open! They apparently take an hour lunch the few times when they are open and nothing about that is posted anywhere. No one in the store knows when they will return either. Don’t rely on them- they won’t be there!

  September 04 · Nancy Dunn

• I didn’t have a service here but I brought my puppy in to get a toy. We’ve been leash training him and he has been doing so well so I wanted to bring him to get him a treat. He’s only 6 months old and it was his first time going into a store. (We had just came from a walk and he had 2 BMs). Well because it was his first time and he was nervous he had diarrhea in the floor. It was only a little bit at first so I asked the Vetco workers if there were paper towels/cleaning stuff. One worker showed me where it was. I started cleaning it (while still holding him on the leash which was difficult) but he had more diarrhea. After like the fifth time of getting more paper towels I asked the Vetco workers if they could just hold the leash. They all looked at me and no one answered. They weren’t with another customer/patient, they were just talking to each other and talking poorly about me about how “I should just take him outside” etc. like they’ve never had a dog have an accident in there before. I know he’s big but he’s still a baby and it was his first time. And sorry I wanted to clean up the mess before I left. It would have gone by faster if they could have just helped me for 2 minutes instead of talking s*** about me. I will never bring my dog back in there ever again because of them. The retail people were so much nicer and a nice couple actually ended up helping me instead.

  March 03 · Cayla Smith

• Calling all clients, looking for a great Veterinarian hospital team in the Wareham, MA area. They would love to meet your fur family members. They are a 5 star in client and patient care.

  September 26 · Aldo sanchez

• I would never go ANYWHERE ELSE from the courtesy to the knowledge and caring for my Pets you CANNOT go anywhere else and beat their $$$ not only that they are honest with you. I used to take my dogs to a vet and they would always try to convince me that he needed this blood work or she needed this and it would end up costing hundreds and hundreds of dollars this clinic will let you know if you needed it or not and if you opt out for not getting it, they won’t give it to you without question they’re absolutely wonderful. I love them all I wouldn’t go anywhere else.

  March 14 · Michelle Giovanello

• Outstanding vet services. I am so happy we moved to Plymouth Vetco from our previous vet. Very friendly staff, veterinarian, and just a nice overall experience. No hassle to make appointments...what a blessing! The vital care premiere already paid for itself the first day for us. Having the exam cost included makes joining premiere status a no brainer! Ty Dr. Caso and staff! Luki approves!

  March 12 · K B

• Dr. Nicole Breda was great. Dr. Breda seemed very caring and attentive. The desk staff was very accommodating too. The technician (tall girl), however, was cold & clueless about what she was doing.

  September 05 · Mona K

• Bruno had another amazing visit with the vets here ! They are so helpful, so personable, and so patient when it comes to explaining payment breakdowns. I felt no pressure here and they made me feel like a good dog owner. I’m thankful for that. Of course Bruno got a toy from the store, for being a good boy !

  April 17 · Jules Vidro

• Dr pandolpho exploited me because I was worried sick about my cat crying out in pain when she was trying to eat and eventually just refusing food. She recommended so many unnecessary things and I ended up with a $700 bill and no answers. I brought my cat to another vet a week later and they quickly diagnosed the problem simply by looking in her mouth. I would not recommend this vet to anyone especially if dr pandolpho is there.

  July 13 · J r

• I went in for an exam for my cat (who turns out has developed an allergy) and the staff were great and reassured my decision making as a cat Mom. Thankful for the care provided.

  March 16 · Irena Riley

• Our cat had dental surgery yesterday, and I want to express my heartfelt gratitude to the staff, nurses, and especially Dr. Erik Blumberg for the incredible job they did. We couldn’t afford to have Guray’s teeth extracted, but Dr. Erik went above and beyond to help, ensuring Guray didn’t have to go home in pain. We are truly thankful for your generosity and love for our pet, as Guray would still be suffering without your assistance. Thank you very much!

  March 21 · Ernabelle Buhawe

• Bunches of tests ordered/ recommended yet my animal never even seen the vet. They take her back to go get an x-ray when I finally said I'm not comfortable with this. I have never been anywhere a vet doesn't examine my animal before testing is done, I was ignorantly informed, he read her report we like to keep things rolling. At which point my cat was brought back out because apparently yes they did want to see her?? I got the hell out of there. No thank you.

  August 28 · Joleen Punches

• My experience at Vetco Total Care with Dr. Blumberg was outstanding. He immediately impressed me by getting down on the floor to connect with my dog, patiently fostering trust. I appreciated being involved in developing the treatment plan, and the open line of communication for updates and concerns (via text and phone) was incredibly helpful. The entire staff, including the kind vet tech and the very helpful manager, were all fantastic. I wholeheartedly recommend this office!

  July 15 · Lorma Capili

• Always so helpful! Able to help me load my car with the dog food when I have my baby with me. They do great in the groomers with my dog! I recently had a conversation with someone named Ryn and she was so kind and helpful!

  September 06 · Zoey Lussier

• Techs were very nice & helpful. Vet came in for 5 minutes, was nasty & condescending & just quickly said that my 12 year old dog needs all his teeth pulled without explaining at all, I've brought my dog to vet every year for checkups & I have never been told that, including last year also at Petco! After saying that, she left the room & didn't come back. Weirdest vet appt ever. And, her personality was not that of a vet who should understand that saying something to me @ my dog like that with no explanation is absurd. That nasty thing should not be "caring" for animals, as she did not seem caring towards my dog during 5 minute exam or about what she just had told me, his owner without even explaining! Worst vet visit ever in 3 dogs spanning over 30 years!

  August 24 · Deena Racki

• Very pleased with my visit. I was running very late due to traffic and they still took me in, front desk lady was pleasant. The tech was very good at handling my very shy girl, the vet was really nice and she took care of a waiver for my dogs insurance even when I was already late. Thank you so much for taking good care of my girl and for the amazing service.

  June 25 · Gabriela C

• Not a positive experience. Front desk lady isn’t well equipped for her job — however she is nice. Vet tech didn’t seem experienced with handling my cat. All the vets I’ve been to always mention how sweet she is but this time she wasn’t too happy with them at this location. I trust my cat’s instincts so I won’t be returning. I recommend the Dedham or Mansfield location instead! Super caring and not money grabbers.

  June 09 · Karen Cao

• Very friendly and professional personnel. We feel very comfortable bringing our dog there.,

  September 07 · Rudy Faiella

• It was amazing, they were all so great and kind and sympathetic.And they treated Freddie like a prince.

  July 11 · Lisa Chookasezian

• The team here is very welcoming! They handled both of my dogs with great care, made sure I understood what both of my dogs needed and on top of that gave me an estimate of the total cost before so I knew exactly what I was going into. Also for reference one of my dogs is reactive and they made sure he was comfortable and felt safe. Book the appointment!

  August 27 · Zytorria Broadus (Zytorria Broadus)

• I took my dog to this location to get her kennel cough checked out. I called the day before and the Lisa was so friendly, helpful, and knowledgeable. She really went above and beyond and helped me get a next day appointment. We went in and got the exam done with Kaitlyn, who was also very professional and friendly. Looking forward to the full service hospital opening up again so this can become our go-to vet :)

  August 07 · Simona Zhou

• We had a very pleasant experience at Vetco in Medford. We met with a lovely young lady named Kaitlyn she was both friendly and knowledgeable. She was very good with our dog.

  July 24 · Cindy Cook

• The care that the staff took with my Benji was exceptional because of his fear of strangers. He got the care he needed for his ear. The bill was adjusted because I belong to petco + and being retired on SSI so thankful.

  August 09 · Sara Niland

• We took our kitties to the Petco's today and it was and it was an amazing experience. Everyone was friendly and nice. They took good care of our cats.

  July 12 · Alexandra Shaposhnikova

• Zara had an amazing experience at Vetco cherry hill!!! The customer service was amazing and they took Zara in with open arms! I felt comfortable and everyone was very knowledgeable. I was provided education and all questions were answered! The location was clean! Nurse Nick, Dr. Rinaldi and Maria!! You guys are amazing!!!! So glad Zara have a home!!!!!

  July 22 · aysia andrews

• I’ve been bringing my dog Onyx to Vetco in Cherry Hill for a while now, and every visit has been consistently excellent. The staff is always friendly, professional, and so good with Onyx. They make the whole process easy and stress-free, and I really appreciate how much they care about the animals they see. The vet takes the time to answer any questions I have and never makes us feel rushed. Onyx is always in good hands here. Highly recommend Vetco if you’re looking for reliable, affordable, and compassionate care!

  July 16 · Roberto Mercado

• We had to get our Lulu’s booster shot. The appointment was easy, early morning. I’m appreciating the support staff there. Always kind, keeps my dog chill. We were in and out quickly, but the vet answered our questions and again the staff kept everything smooth and easy. Happy to have made the change over to Petco!

  July 31 · Regina Robinson

• I had such a great experience at Vetco Total Care Animal Hospital. I brought my dog, Genesis, in for vaccines and from start to finish everyone was wonderful. The front desk staff, Maria, was so kind and welcoming. The technician Nick was very informative and walked me through everything with patience and detail. Dr. Leslye D’Ingianni took such great care of Gen! She was caring, attentive, and made sure I felt comfortable with each step. They gave my dog so much love and attention, which really stood out to me. I truly appreciate the entire team’s kindness and professionalism, and I’ll definitely be coming back!

  August 18 · Christine Alli

• I take all of my cats to Petco Vetco for the last 18 months. Dr. Anderson and previously Dr. Bersch are consistently so kind, caring and patient. Which I’m sure is difficult on the daily. They have great reccomemdations and they are always willing to talk you through things. They genuinely love what they do. The team of techs who work here are also so nice and caring! Thank you Maria at the front desk and Nick, Rob and Alyssa for always bringing your calming energy into the room. Also, Petco total premier is an excellent program with so much value!

  April 01 · Chelsea Cooper

• All the staff and Dr William’s are so great with my anxious pup Ravyn. They are very caring and they respond to all my questions in a friendly and timely manner.

  September 12 · Stacie Canavan

• Luca, my Aussie doodle and myself are very satisfied with the medical care team. I would also like to commend Kim Brown who works the front desk - great at scheduling, payment options, and as goodwill ambassador to the pooches who visit Vetco in Saugus.

  June 25 · Ed

• The best place!!We’ve brought all three of our pets here and they have been wonderful!! Beyond normal vet appointments we have now had a dental procedure that was amazing price wise, and outcome wise. They have recommended wonderful things for our dogs and cat and have been thrilled. Cannot say good enough thing!

  February 01 · Bri Hume

• Vetco Saugus is the best! The staff is great and always willing to do whatever they can to get me in on such short notice. My dog absolutely LOVES Kim (as do I )she is always the highlight of his visit. Thank you Kim for always going above and beyond for my boy Jack, we appreciate you!!

  August 03 · Nicole Pelosi

• I can’t say enough good things about Kim at Vetco! She’s incredibly attentive, helpful, and always goes above and beyond. During a tough time when my pup Marshmellow was having repeated allergy-related emergencies, Kim helped get us in quickly and made the process so much easier. She’s consistently understanding, caring, and efficient—especially with prescription refills, which she turns around in no time.It’s clear that she genuinely cares about both the pets and their owners. My dogs absolutely adore her—they literally pull me into the vet clinic just to say hi when we’re there for grooming. I truly appreciate everything she does. Vetco is lucky to have her, and so are we!

  July 08 · Danielly Gonzaga

• So, I wanted to leave a review for the Vetco Animal hospital. I will say I was hesitant going to location since they had ties with Petco and my vet didn't have any urgent care appointments. This was a total they were doing with having vet appointments on the weekends especially around the holiday.From the time my dog and I walked in we were greeted very nice and warming. When we entered the room it was spotless and very well maintained and clean. once again the staff/techs were amazing and made me feel comfortable after dealing with my dog not doing well. They did everything they could to make my dogs stay comfortable and ease my anxiety. From laying with him, comforting him which was so warming. They also made me aware of a treatment plan and every time they had to update it before proceeding. This was something I liked so I wasn't blindsided with a price. The doctor also was very detailed and explaining everything that was going on.I was there for about 2.5 hours on Sunday before Labor Day and not once did I feel rushed and answered everything I had to ask.So in closing I want to thank you all for everything you did for Max. Today (Monday) he seems to be bouncing back little by little.

  September 01 · jay hammond

• Vet technician and vet were absolutely amazing. Front desk employee not so much. Instead of apologizing and calling me to tell me they were running 40 min. behind, she shamed me then for being 10 min. early. Never has anyone ever gotten upset for someone coming early to an appointment. Customer service is her job and she is first impression, and not a good one. I would give 5 stars for the vet tech. And vet that assisted us. Very thorough and caring with excellent communication.

  September 09 · April Leister

• I am very disappointment in the "care" we received at this clinic. Drove over and hour to be seen there after multiple phone calls to confirm the appointment; upon arriving, waited in a room for over 15 minutes without anyone talking to us only for the vet tech to try to tell us our stray cat couldn't get the shots we were told she would be able to get due to her age (unsure why we were told something different at first and if something changed, would've thought they would call us before we drove all the way for our appointment). Come to find out, after taking her to a more competent vet, she was over half the age they said she was! They guessed 7 weeks even though she weighed almost 4lbs. This error along with other evidence of negligence caused me and my family so much distress - we had to keep the kitten separated from our other cats for over a month longer than we actually had to and ended up having to deal with fleas and mites all because this "doctor" did not do his due diligence and check her fur, told us the incorrect frequency for medications leading to prolonged issues, and inability to accurately estimate age -- didn't even check her teeth at all, which we now know is common practice as well as judging age by weight. We trusted that they knew what they were doing and boy were we wrong. Avoid them at all costs.

  September 12 · Megan Cara

• Brought in a stray cat to get checked out before I introduced him to my other pets. Staff was caring & helpful dealing with a scared kitty, even when he leaped on top of the cabinets. 😀

  June 29 · Kara Alfonse

• My fiancé and I brought in a stray cat that we rescued and it was such a lovely experience.From the woman at the desk, to Laura the tech and Dr Mundem. (Hopefully I have spelling correct) this crew was full of wonderful energy and truly all around helpful in any and all aspects. They had answers for all of our questions,and even had some great suggestions.10/10 recommend.We will be going back for any needs our fur babies have!

  June 19 · Alexandria

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