Petco

- 495 E Lincoln Hwy, New Lenox, IL 60451

For pet owners in Illinois, finding a one-stop-shop that provides a vast selection of supplies and services for all types of pets is incredibly convenient. The Petco located at 495 E Lincoln Hwy in New Lenox, IL, aims to be just that. As a well-known national brand, this store offers a comprehensive range of products for dogs, cats, fish, reptiles, and other small animals. It's a place where you can find everything from premium pet food and toys to habitats and specialized accessories. The store's broad inventory is designed to meet the diverse needs of pet parents in the community, whether they are a new dog owner or a seasoned aquarist.

This Petco location is positioned as a pet supply hub, with a particular focus on providing resources for fish and reptile enthusiasts. It is classified as a pet store, fish store, goldfish store, pet supply store, reptile store, and tropical fish store, which reflects its wide-ranging offerings. This specialization means that customers looking for specific products for their aquatic or scaly friends are likely to find what they need. While the store offers a convenient shopping experience with a variety of products, the quality of customer service and staff expertise is something that has been noted to be inconsistent, as seen in some customer feedback. For customers prioritizing a quick and easy visit to pick up their essentials, the store's extensive inventory and multiple service options can be a major benefit.

The Petco store is situated at 495 E Lincoln Hwy, New Lenox, IL 60451, USA. Its location along a major thoroughfare makes it highly accessible for residents of New Lenox and the surrounding areas. The store is designed with customer convenience in mind, offering a variety of accessibility features. This includes a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom, ensuring that all customers, regardless of their mobility, can navigate the store comfortably. The store is designed for a "quick visit," which is ideal for busy individuals who need to pick up a few items without a long, drawn-out shopping experience. The store's well-established presence in the community and its convenient location make it a practical destination for routine pet supply runs.

This Petco location offers a range of services designed to make pet care more convenient for its customers. These services cater to different shopping preferences and pet needs.

• In-store Shopping: The primary service, allowing customers to browse the aisles and physically select the products they need for their pets.
• In-store Pickup: For added convenience, customers can place an order online and pick it up inside the store, saving time.
• Curbside Pickup: An option that allows customers to get their online orders delivered directly to their car outside the store, a great service for those on a tight schedule or with pets in the car.
• Delivery: The store offers delivery services, likely through a third-party, enabling customers to get their pet supplies brought directly to their home.
• Onsite Services: The store may offer various on-site services, which can include things like pet grooming, dog training classes, or vaccination clinics, depending on the specific store’s amenities.

The Petco in New Lenox has several features and highlights that are part of its appeal to local pet owners.

• Variety of Products: The store offers a vast selection of products for a wide range of animals, from small critters to large dogs, including specialized items for fish and reptiles.
• Accessibility: With wheelchair-accessible entrances, parking, and restrooms, the store is designed to be inclusive and welcoming to all customers.
• Convenient Payment Options: The store accepts major credit cards, debit cards, and NFC mobile payments, making transactions fast and easy.
• Multiple Shopping Options: The availability of in-store shopping, in-store pickup, curbside pickup, and delivery provides flexibility and convenience for different lifestyles.
• Wi-Fi: The availability of Wi-Fi in the store can be a helpful amenity for customers who need to look up product information or reviews while they shop.

For all inquiries and needs, you can contact the Petco store using the following information:

Address: 495 E Lincoln Hwy, New Lenox, IL 60451, USA

Phone: (815) 462-0639

When considering where to shop for pet supplies, what is worth choosing is a place that provides reliable service and knowledgeable assistance. The provided customer reviews, however, shed light on some potential challenges at this specific location. One review details a frustrating experience of being ignored by an employee near closing time, highlighting a "pattern" of staff being difficult to find for assistance. This customer notes a sense of "unprofessional and inconsistent" service, especially when the priority seems to be closing up rather than serving customers who have been waiting. The review rightfully points out that customers "shouldn't have to chase down staff in order to be acknowledged." This perspective suggests that while the store may have a good selection of products, the customer service experience can be a significant drawback.

An even more concerning review comes from a former employee, who worked at the store for two years. This review is a powerful caution to potential customers and job seekers alike. The former employee claims that the store's focus is on "profits" rather than "animals," and alleges that employees are "careless" and "improperly trained." They state that staff may give "incorrect information to get a sale out of you" and strongly recommend that customers "DO NOT rely on careless, improperly trained employees to sell you an animal." This review goes on to urge customers to do their "own research" before getting a new pet, suggesting a lack of trust in the store’s guidance.

Given this feedback, the decision to choose this Petco location is a personal one that requires careful consideration. While the store offers a broad range of products and convenient services like curbside pickup and delivery, the negative customer and employee reviews raise serious questions about the quality of in-person customer service and the reliability of staff expertise. For customers who prioritize a quick, in-and-out experience for basic supplies, the store's accessibility and shopping options may be sufficient. However, for those who need guidance, expert advice, or are purchasing a new pet, the provided reviews suggest that this particular Petco may not be the best choice. It's a reminder that a store's reputation is built not just on its products, but on the quality and integrity of its staff and services.

Petco

495 E Lincoln Hwy, New Lenox, IL 60451, USA