Petco: Your Neighborhood Pet Store and Grooming Salon in Newington, CT

Petco Introduce

Welcome to Petco, your trusted and comprehensive resource for pet supplies and services in Newington, Connecticut. As a vital part of the local community, we understand that pet ownership is a journey filled with love and a commitment to providing the best possible care for your animal companions. Our store is designed to be more than just a place to buy pet food; it is a full-service hub dedicated to supporting the health, happiness, and well-being of a wide variety of pets, from dogs and cats to fish, reptiles, and beyond. We are committed to making pet care convenient and accessible, offering a broad range of products and professional services to meet your every need.

At Petco, we believe in a holistic approach to pet wellness. We know that a happy pet is a healthy pet, and that a healthy pet starts with the right nutrition, proper supplies, and a strong bond with its owner. Our aisles are stocked with a carefully curated selection of food, treats, toys, and supplies from trusted brands. Whether you have a new puppy or a senior cat, our knowledgeable team is here to help you navigate the options and make informed decisions. Beyond products, we offer a suite of onsite services that provide professional care and expert guidance, reinforcing our role as a partner in your pet’s life.

We understand that there is a wide range of perspectives and experiences when it comes to customer service and the care of animals in a large retail environment. While we strive to provide a positive experience for every customer, we also recognize that there are areas where we can and must improve. We take all feedback, both positive and negative, seriously as it helps us to grow and better serve our community. Our commitment is to listen, learn, and implement changes that will ensure every pet that comes into our care is treated with kindness and professionalism. We encourage open communication with our staff and management to address any concerns and work toward a resolution.

Petco is conveniently located at 188 Kitts Ln, Newington, CT 06111, USA. This central location makes us easily accessible for residents of Newington and the surrounding areas. Whether you're coming from Berlin, Wethersfield, or West Hartford, our store is situated to provide a quick and easy visit for all your pet needs. We are part of a vibrant local retail area, making it simple to incorporate a trip to Petco into your daily errands. Our location is designed for a "quick visit" approach, allowing you to get in, get what you need, and get back to your day with minimal hassle.

Accessibility is a key priority for us. We want every pet owner to feel welcome and to have a stress-free experience from the moment they arrive. Our store is equipped with a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. These features are essential for ensuring that our services are available to everyone, regardless of mobility. This commitment to accessibility reflects our dedication to serving all members of our community, ensuring that every visit to Petco is as comfortable and seamless as possible for both you and your pet.

Petco offers a diverse range of products and professional services designed to meet the holistic needs of your pet.

Pet Store & Supplies: We carry a full selection of products for all types of pets, including a vast array of pet food, treats, toys, beds, collars, and more. Our specialized departments for fish and reptiles offer tanks, habitats, and accessories.
Grooming Services: We offer professional full-service dog grooming, with certified stylists who can provide baths, haircuts, and other specialized services to keep your pet looking and feeling their best.
Dog Training: Our expert trainers offer positive reinforcement-based training classes and one-on-one sessions to help you and your dog build a stronger bond and master essential commands.
Veterinary Services: We offer veterinary services that include vaccination clinics to help you keep your pet up-to-date on essential preventive care in a convenient and affordable way.
Curbside Pickup and Delivery: For maximum convenience, you can shop online and choose from a variety of service options including curbside pickup, in-store pickup, and home delivery.
Onsite Services: Our in-store services provide hands-on care and support, from grooming to professional advice from our knowledgeable staff.

Petco is distinguished by a variety of features that are designed to make your shopping experience as convenient and pleasant as possible.

Comprehensive Product Selection: We are not just a pet supply store; we are also a fish store, goldfish store, reptile store, and tropical fish store, offering specialized products and expertise for a variety of aquatic and cold-blooded pets.
Full Accessibility: Our store is equipped with wheelchair accessible entrances, parking, and restrooms, ensuring a welcoming environment for all customers.
Flexible Service Options: The availability of curbside pickup, delivery, and in-store pickup provides multiple ways to get the products you need on your own terms.
Convenient Amenities: We offer free Wi-Fi in our store, allowing you to stay connected while you shop or wait for a service to be completed.
Diverse Payment Methods: We accept all major credit cards, debit cards, and NFC mobile payments, making the checkout process quick and easy.

For more information or to book a service, you can reach us using the following contact details:

Address: 188 Kitts Ln, Newington, CT 06111, USA

Phone: (860) 667-9621

Mobile Phone: +1 860-667-9621

We encourage you to call us or stop by to experience our selection of products and services firsthand. Our team is ready to welcome you and assist with your pet care needs.

When considering where to shop for your pet in Connecticut, why choose Petco? It's important to have all the facts. While we have received reviews highlighting concerns about animal care and customer service, particularly in the grooming and aquatic departments, these instances do not reflect our overall mission and standards. We are a large company with a strong commitment to improving our practices and addressing customer feedback directly. The review about the betta fish is a serious concern, and we continuously work to ensure that all of our animals are housed and cared for in a humane and healthy manner, and we welcome customers to alert us to any issues they observe. The customer service issue in the grooming department is also taken very seriously, and we are dedicated to providing thorough training to our staff and fostering a culture of respect and professionalism.

Despite these critiques, many customers have positive experiences, citing our friendly staff and the wide array of services we offer. Our ability to provide onsite services like grooming and training, coupled with our vast product selection, makes us a convenient and comprehensive solution for many pet owners. Our flexible service options, including curbside pickup and delivery, are a testament to our focus on customer convenience. Ultimately, choosing Petco means you are choosing a company that is striving to provide everything your pet needs in one accessible location. While we may not be perfect, we are committed to constant improvement and providing a better experience for both our human and animal customers every day. We invite you to visit us and see our dedication to pet wellness for yourself.

Petco Details

Service options
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Wi-Fi
Wi-Fi

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Petco Photos

Petco Location

Petco

Connecticut Capitol Planning Region Newington Kitts Lane

188 Kitts Ln, Newington, CT 06111, USA

Petco Reviews

An average rating of ★4.2 from 882 user reviews.

groomingcleanemployeestankbrandreptilescat foodnailsstore managerguinea pigs

★ 5★ 4★ 3★ 2★ 1

6 dead bettas, 1 there for a WHILE based on that water 😭. 2 BABIES.Petco needs to give bettas basic fundamentals of tank if they want to keep selling them. Rn they suffer in stale, stagnant water with little oxygen. Cups should only be used in transport it's inhumane to leave these fish in them for so long. I don't think I'm comfortable supporting this anymore, I will not come back for a while, if ever without changes. And yes I told an employee, but it's not their fault, it's the company's prioritizing their profits over humane treatment of it's animals.
April 21 · Corin Paskov
Extremely poor customer service, untrained staff, and a rude, disrespectful attitude toward customers. It's clear they lack both the experience and compassion needed to properly care for animals. If you love your dog and want them treated with kindness and professionalism, look elsewhere. I dropped my dog off for the full works. The customer service worker and I went over all the services I requested and he examined my dog prior to taking him back. 45 minutes later, I was called asking if I gave my child sedatives because he was lethargic, almost sleeping, and not cooperative. Then, I was called about 15 mins later by the groomer saying they did not have enough time to complete all services requested as he was leaving shortly and they would need to reschedule for another date. I politely asked if they could complete what they could and I would pay and then make another appointment. Groomer agreed. Then I was called because my dog nipped at them and that they would not be continuing service. This was 1.5 hours later. I asked what services had been complete aside from grooming which they could not do, as I booked the full works, they stated nothing. Waste of my time and day! Also when I went back to pick him up, they provided other locations I could visit to get other times, I kindly stated I would not be returning to Petco. Then 5 minutes after we left, I received a call stating that due to my dog's highly aggressive nature, we would be banned from further service. Make up your mind was he lethargic or was he aggressive? My dog is not aggressive. I am so disappointed. Do not recommend!!!
May 18 · Krysta C
I’d give the Newington Petco a 0 what a horrible experience! Your key holder/ manager arrived 1/2 late to open the store, apparently this happen often after talking to some other customers. I had a 8 am appointment and the groomer cancelled the appointment due to lack of time since they opened late ! What kind of customer service is this!!?? She was as rude as the manager! Do yourselves a favor people avoid this place at all costs!!! Shame on Petco for allowing unqualified mangers run a business!
August 30 · Linda Banfield
DO NOT GO HERE!! Go to Manchester CT PETCO instead! Newington PETCO is Absolutely the worst experience I’ve ever had. The staff were unprofessional, impolite, not friendly, poor work ethics, and outright rude. I did not feel respected or valued as a paying customer at any point during my visit.I only went to this location because the Manchester, CT branch was overbooked. Unfortunately, that decision led to a truly terrible experience — not just for me, but for my dog as well. The staff, particularly J’naya and Julliana, were speaking loudly, very anggresive and harshly, which triggered a severe anxiety episode in my dog. He became so distressed that he urinated on the floor — something he has never done before, as he is fully trained.Rather than showing empathy or offering any kind of support, J’naya and Julliana were argumentative, rude, disrespectful and dismissive. It was clear there was a serious lack of leadership, as the store manager, Allison, was not present. Perhaps their behavior was even worse because of her absence, but that doesn’t excuse how I was treated.To make matters worse, they attempted to charge me excessive fees, which only added to the frustration. She changed my dog from extra small to small for an additional fee and lied and said he was matted even after running a comb in him with no blockage.I’ve never felt so disrespected or mistreated as a customer. I would not recommend this location to anyone — especially not to pet owners who care about how their animals are treated. Avoid this place at all costs.
August 25 · Jasmin Ford
I am infuriated with your grooming “professionals”! I have had an appointment set for my dog for a mini make rover plus and gland expression for at least a few days now no problem making it however the day of comes and I get a call while I am in class asking if i can come earlier because your employees are trying to go home earlier(not my problem i am the customer) so i said no i am currently in a class! I get a call about an hour later asking again if i could come earlier or they will have to reschedule the appointment because they had a cancellation and they would like to go home early?!?! so now i have NO rescheduled appointment(which quite frankly i dont want anymore) as i told the employee i am the CUSTOMER it is not my fault or problem that you guys have a cancellation and want to not do your job and would rather go home. Your grooming is usually open til 4 not 1 because employees wanna go home and not work their shift.
June 10 · milan rose