Petco Introduce
For pet owners in Middletown, Connecticut, and the surrounding areas, Petco stands as a well-known and convenient destination for a wide range of pet-related products and services. As a comprehensive pet store, it caters to more than just cats and dogs, positioning itself as a key resource for a diverse array of animal companions. This location functions not only as a pet supply store but also as a dedicated fish store, a goldfish store, a reptile store, and a tropical fish store, ensuring that no matter the type of pet you have, you are likely to find the supplies and expertise you need. From premium pet foods and toys to specialized equipment for aquatic and reptilian habitats, the store aims to be a one-stop shop for the community.
While a single customer's negative experience with a specific staff member and a lack of support is a notable concern, the broader reputation of Petco as a brand and the general customer sentiment often highlights the convenience and breadth of product offerings. The store provides a vast selection of items, from the latest pet gear to essential everyday supplies, making it easy for customers to find what they need for their furry, scaly, or feathered friends. Another customer review, for example, expresses a more positive sentiment, simply stating, "Petco is amazing!!!" and praising the cute accessories they found, which can be a common experience for shoppers looking for fun new items for their pets. This type of review shows that for many, a visit to Petco is a successful and enjoyable trip.
Petco in Middletown is located at 816 Washington St, a central location that is easily accessible for residents. Its spot on a major street simplifies travel, making it a convenient stop whether you are planning a full shopping trip or just need to make a "quick visit." The store is committed to providing a welcoming environment for all customers. This includes important accessibility features such as a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These thoughtful amenities ensure that the store is easy to navigate for all members of the community, allowing everyone to shop for their pets with comfort and ease.
Services Offered:
In-store shopping: A wide selection of pet products, including food, treats, toys, and supplies for various types of pets, is available for customers to browse and purchase directly.
In-store pickup: Customers can place orders online and pick them up at the store, ensuring their items are ready when they arrive, which is a great time-saving option.
Curbside pickup: This service provides an even more convenient way to get your items, with staff bringing your online order out to your car for a quick and easy transaction.
Delivery: For those who prefer to shop from home, the store offers delivery service, perfect for having heavy bags of food or large items brought directly to your doorstep.
Onsite services: Petco typically offers a variety of in-store services, which can include professional grooming, dog training classes, and even vet care services or vaccination clinics. These services add significant value beyond just product sales, providing comprehensive care options for pets.
Features / Highlights:
Diverse Store Types: Beyond being a standard pet store, the Middletown location functions as a fish store, a goldfish store, a reptile store, and a tropical fish store. This wide variety of specializations means the store can cater to the unique needs of a broad pet-owning demographic.
Accessibility: The store is equipped with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom, demonstrating a strong commitment to inclusivity and convenience for all customers.
Wi-Fi: Complimentary Wi-Fi is available, which can be a helpful amenity for customers who need to check product information or reviews on their mobile devices while in the store.
Multiple Payment Options: The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and seamless.
Quick Visit Planning: The layout and service options, such as curbside and in-store pickup, make it easy for customers to get in and out quickly, perfect for those with a busy schedule.
Contact Information:
Address: 816 Washington St, Middletown, CT 06457, USA
Phone: (860) 343-0229
What is worth choosing about this Petco location? For residents of Middletown and the surrounding Connecticut region, the primary appeal is its all-in-one convenience. The store offers an extensive selection of products, catering to a wide variety of pets from common dogs and cats to more specialized animals like fish and reptiles. While a single negative review detailing a poor customer service experience is a drawback to consider, it is balanced by the store’s general reputation as a reliable and well-stocked pet supply source. The availability of multiple convenient services like curbside pickup and delivery streamlines the shopping process, a major benefit for today's busy pet owners. Furthermore, the commitment to accessibility, including a wheelchair-accessible entrance and restroom, ensures that the store is a welcoming place for everyone. The presence of on-site services such as grooming and vet clinics (which should be verified for specific offerings and schedules) also adds a layer of comprehensive care that makes this Petco location a valuable resource for the community. It's a place where you can find the essentials and a little something extra to keep your pet happy and healthy.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
816 Washington St, Middletown, CT 06457, USA
Petco Reviews
groomingvetpuppycat foodvaccinationsshelvesfurrybagemployeecashier
★ 5★ 4★ 3★ 2★ 1I scheduled an appointment at Petco for a puppy exam, with the closest available location being an hour away. Upon arrival, I was informed that they could not assist me because I had not had the puppy for at least a week and, therefore, they could not administer vaccines. I explained to the staff member, Tammy, that I had booked only an exam, not vaccinations. However, she was dismissive and insisted there was nothing they could do.Despite reiterating that I was not there for vaccines but simply for a check-up, I was dismissed without assistance. My request to speak with a manager was also denied. This experience was a complete waste of time, and I was treated with a lack of professionalism and courtesy.Additionally, I had serious concerns that Tammy may have been under the influence of drugs or alcohol. While I do not make this claim lightly, her behavior was alarming and should be addressed.Based on this experience, I will not be returning to Petco.
March 29 · Tay YarbroughPetco is amazing!!!Bought my little pup a summer hat. She looks adorable wearing it. 🐾❤️
August 02 · Patricia SawyerGood times! I wish there were more benefits to having a Petco card. I feel like I get nothing for it. The Halloween stuff was hilarious.
August 26 · Laci-Ann MosherJames did an excellent job grooming my maltipoo. He met the timeline he set upfront and showed great attention to detail. As he was bringing Bella to meet me, he noticed an errant hair and took the time to grab his shears and snip it. I feel sometimes people have negative perceptions about Petco groomers; however, James is excellent, and it seems several other groomers at this location are standouts as well.
June 03 · Joshua Lopezbeen going to this Petco for 20 years, specifically for fish and birds. Overall watching the store expand/improve over the years is lovely but seeing the care improve for all the pets housed here over the past few years is incredible. all birds were going crazy for fresh veggies, wooden chews, and foraging toys. and lots of healthier brands making their way onto the shelves.
March 01 · Olusia Zu
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