Heights and Hill Veterinary Hospital: Brooklyn's Trusted Vet

Heights and Hill Veterinary Hospital Introduce

Heights and Hill Veterinary Hospital: Compassionate and Expert Care in Brooklyn

For many New Yorkers, pets are not just companions; they are cherished members of the family. In Brooklyn, where life moves at a fast pace, finding a veterinary practice that is not only medically excellent but also deeply compassionate can be a challenge. Heights and Hill Veterinary Hospital, located between the vibrant neighborhoods of Brooklyn Heights and Cobble Hill, has quickly established itself as a beacon of exceptional care. This independently owned and operated hospital is more than a business; it's a dedicated team of professionals who treat every patient like their own, a sentiment that resonates deeply with local pet owners.

The hospital's mission is to build long-term relationships and trust with their clients, and this is evident in every interaction. They understand that a pet's health can be a source of great stress, and they are committed to providing a calm, kind, and supportive environment. From routine check-ups to life's most unexpected emergencies, the team at Heights and Hill is prepared to go above and beyond to ensure the best possible outcome for your pet. Their blend of high-quality medical services and genuine empathy makes them an invaluable resource for the Brooklyn pet community.

Location and Accessibility

Heights and Hill Veterinary Hospital is conveniently situated at 140 Atlantic Ave, Brooklyn, NY 11201, USA. Its prime location makes it a trusted and easily accessible choice for residents of Brooklyn Heights, Cobble Hill, and surrounding areas. The hospital is thoughtfully designed to be welcoming to all. It features a wheelchair-accessible entrance and a wheelchair-accessible restroom, ensuring that every client can comfortably navigate the space.

The clinic operates with a focus on appointments to provide the most efficient service possible. While an appointment is required, they are known for their willingness to accommodate urgent needs, even for non-established patients. This flexibility, as highlighted in a recent customer review, is a tremendous benefit for New Yorkers in a pinch. The hospital also offers a gender-neutral restroom, a small but important detail that contributes to a welcoming and inclusive environment for everyone.

Comprehensive Services Offered

Heights and Hill Veterinary Hospital provides a wide range of veterinary services, from routine care to specialized procedures. Their comprehensive approach ensures that they can manage most of your pet's healthcare needs under one roof.

General Medical Care: They offer thorough medical care and wellness visits to keep your pet healthy. This includes a variety of diagnostic and therapeutic services to address a wide range of illnesses and conditions.
Internal Medicine: The hospital has expertise in internal medicine, allowing them to diagnose and manage complex health issues with a high degree of skill.
Surgical Services: The team is highly skilled in both routine and advanced surgical procedures. They offer a variety of soft tissue surgery options and have a special interest in dentistry and oral surgery.
Diagnostics: To get a rapid and accurate diagnosis, the hospital is equipped with an in-house laboratory. This means less waiting for test results and a quicker path to a treatment plan.
Pharmacy Services: For your convenience, the hospital has both an in-house and online pharmacy. This makes getting your pet's medications and prescription diets quick and easy, saving you from an extra trip to a separate pharmacy.
Travel and Documentation: For pet owners who need to travel, the hospital can provide international health certificates, ensuring your pet meets all the necessary requirements for air travel.

Features and Highlights

Heights and Hill Veterinary Hospital stands out in the Brooklyn community for its deeply personal and compassionate approach to veterinary care.

Exceptional Compassion and Kindness: The most notable highlight, as mentioned in customer testimonials, is the staff's genuine compassion. They are described as being "calm, kind, and truly compassionate," and their ability to handle high-stress situations with grace is a major source of relief for pet owners. They are a place that makes pet owners feel "seen, heard, and cared for."
Going Above and Beyond: The story of Bella's emergency visit exemplifies the hospital's commitment to going the extra mile. They accepted a new patient an hour before closing time, a testament to their dedication to animal welfare. Dr. Urgo's willingness to attempt a manual procedure to save a pet owner from a costly emergency hospital visit showcases a rare and invaluable blend of expertise and empathy.
Personalized, Family-Oriented Service: The staff is known for treating clients like family, remembering them and their pets by name. This personal touch fosters a sense of trust and community, making every visit a positive experience.
Expertise in Specialized Fields: The hospital has a special interest in dentistry and soft tissue surgery, offering a high level of expertise in these crucial areas. This means your pet can receive advanced care from a team they are already familiar with.

Contact Information

To schedule an appointment or to learn more about their services, you can contact Heights and Hill Veterinary Hospital using the following information:

Address: 140 Atlantic Ave, Brooklyn, NY 11201, USA

Phone: (718) 237-9200

As an appointment is required, it is highly recommended to call ahead to secure a time that works for you.

What is Worth Choosing Heights and Hill Veterinary Hospital

For Brooklyn pet owners, choosing Heights and Hill Veterinary Hospital is about finding a practice that offers not only top-tier medical care but also a compassionate partnership in your pet’s health. The most compelling reason to choose them is their unwavering commitment to treating every pet "like they are their own." This is not just a slogan; it's a practice they live out every day, as evidenced by the stories of their clients.

The ability to handle urgent situations with kindness and a focus on what's best for the pet and the owner—even a new client—is a rare quality that sets them apart. Their expertise in areas like soft tissue surgery and dentistry, combined with the convenience of an in-house pharmacy and lab, simplifies pet healthcare management. Ultimately, Heights and Hill Veterinary Hospital is a place where you and your furry family member will feel seen, heard, and genuinely cared for. It's a true partner in health, providing peace of mind to pet owners in the bustling city.

Heights and Hill Veterinary Hospital Services

Veterinarian
Animal Care
Dentistry And Oral Surgery
In House And Online Pharmacy
In House Laboratory
Internal Medicine
International Health Certificates
Medical Care
Soft Tissue Surgery

Heights and Hill Veterinary Hospital Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible restroom

Amenities
Gender-neutral restroom
Restroom

Planning
Appointment required
Appointments recommended

Heights and Hill Veterinary Hospital Photos

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Heights and Hill Veterinary Hospital Location

Heights and Hill Veterinary Hospital

New York Kings County Cobble Hill Atlantic Avenue

140 Atlantic Ave, Brooklyn, NY 11201, USA

Heights and Hill Veterinary Hospital Reviews

An average rating of ★4.6 from 47 user reviews.

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★ 5★ 4★ 3★ 2★ 1

This week was one of the scariest moments I’ve had as a pet owner. My puppy Bella, who’s only about 4–5 months old, started throwing up because something had gotten lodged in her throat. My 8-year-old was in tears, thinking he was going to lose her, and seeing her in distress like that was heartbreaking. (We’d had her for less than a week.) You can imagine how high my stress level was.Bella wasn’t even an established patient yet her first appointment at Heights and Hill wasn’t scheduled until that Saturday, and this happened on a Thursday. Still, I called and explained what was going on. It was also just an hour before closing time, so I wasn’t expecting much, but without hesitation, they told us to come in.Dr. Urgo and her team were nothing short of incredible. They were calm, kind, and truly compassionate. I was blaming myself because I was the one who gave her the bone from Marshalls (not blaming Marshalls, just being honest- lol). They helped us through a moment that felt completely overwhelming and treated Bella like she was already part of their family.After examining her, Dr. Urgo said she would likely need an endoscopy. They called several emergency animal hospitals to try and get her in, but the nearest places weren’t offering the procedure that day. The only one that was available was on Flatbush, and the price tag was between $3,000–$4,000 ☹. That may not be a huge deal for some, but for me, it was a lot to process in the moment.Dr. Urgo understood completely and genuinely wanted what was best for Bella. She asked if I was okay with her trying to remove the piece of meat from Bella’s throat manually and thankfully, she was successful. I’m truly so relieved and grateful.Heights and Hill say their goal is to provide the highest quality medical care and to treat every patient like their own and that’s exactly what they did. They made us feel seen, heard, and cared for. You can tell they love what they do, and it shows in the way they treat not just animals, but the people who love them.We’re so grateful to have found a place like this. Bella is doing great now, and we’re definitely skipping the doggie bones from here on out.Picture attached: Bella with the bone that caused so much stress.
June 06 · Dione Alexander
Love the doctors and staff at Heights & Hill! They are so patient and gentle with my cat who acts like a complete demon at the vet (I’m really sorry for his behavior). They treat us like family and know who we are the minute we walk through the door. While my cat doesn’t feel the same, I am so grateful to have Heights & Hill as our vet. You can tell these guys truly love and care for animals.
March 27 · Aaron
Disappointing Experience During a Critical Time;During one of the most challenging moments a pet owner can face, the support and empathy of a veterinary practice are crucial. Unfortunately, my experience with Heights & Hill Veterinary fell far short of these expectations when we needed them most.Our beloved dog, Gobi, was suspected of having lymphoma during a visit to their facility. His condition declined rapidly over just four days, a bewildering and heart-wrenching development for any pet owner. During this critical time, the response from Heights & Hill was sorely lacking.Despite understanding the constraints of a small practice, I was dismayed by the lack of compassion from the staff and the unavailability of the doctors. At a time when professional guidance was desperately needed, the inability to secure even a brief phone consultation added to our distress. The reception staff’s apparent lack of empathy only exacerbated our frustration and sorrow.While I did receive an email from Andrew, which I appreciated, it contained no concrete follow-up information or any indication of when they might be able to see us again. Tragically, by the time we might have received further assistance, Gobi had already passed away.This experience has left me deeply disappointed in Heights & Hill Veterinary. When pet owners entrust the health of their beloved animals to a practice, they expect a level of care and empathy that was not met in our case. It is my hope that this feedback prompts a reassessment of how urgent cases are handled so that no other pet or owner has to endure what we did.
March 27 · Reina Govindarajan
Unfortunate I have to write this review as the first few visits were pretty decent. However our August visit was an utter disaster.We brought our senior dog in to have her private area looked at. I left the voicemail for the office after hours explaining what I wanted to have examined. I then responded to the most recent email which happened to the email about the distemper vaccine. The office responded to the email but they did not ask any further questions which was the first mistake. A clinic should ask questions like "What exactly are you making the appointment for?" "Anything else you want examined?"Met w/ Dr. Kai. The 2 Desk staff were so loud that we had to ask Dr. Kai to close the door to the examine room multiple times to block out the noise. It didn't fully solve the problem.Dr. Kai barely looked at her private area, which was the whole point of setting the appointment. Instead focused on other things and then said the Distemper vaccine was not a priority, giving her age. We agreed.However, after we mentioned moving out of the country in the coming months, she started to push for the vaccine, not mentioning any potential side effects until the vaccine was administered. She casually mentions "if she vomits or face swells just call us."FYI: No agency in the US or in Europe, requires the DHPP (Distemper) vaccine so it was absolutely not a priority on multiple levels.Within 2 hours of giving the vaccine our pup had an allergic reaction: face swelling, vomiting and struggling to breathe. This office closes at 8pm how could we even call for help? We rush to the ER.I felt not informed of potential side effects. Even if her reaction was rare we should know that a possible ICU visit or death is one of the "rare reactions".The ICU @ VERG confirmed it's consistent with allergic reaction from the distemper vaccine.To make worse: Dr. Cai completely missed the UTI.I sent an email to Heights and Hill at 10:30 PM while I was sitting in the waiting room stressed and worried, updating them and asking them to reimburse us for the emergency visit as this was preventable and unnecessary vaccine.They didn't respond to my email so the next day so I called them at 12:30 PM. They've been open for 4.5 hours at this point. No one had responded or acknowledged me. They were clueless. Receptionist kept saying it's been forwarded to the manager. They said I got hostile on the phone when really I was just upset, scared, and felt they didn't care. I never cussed at anyone.Would've been easy for them to email me back at: "Hey we're sorry to hear that, we escalated to the manager will get back to you soon as possible."That quick acknowledgment would have showed they cared.Once our pup was healthy and picked up from ICU (Relief!) I sent them the bill $3000 for the ER visit to reimbursement, they refused.Lily the manager sent an email trying to change the story and cover their tracks.They did admit there was a disconnect in the communication regarding the vaccine.One of a doctor's priorities is to make sure that the communication is clear so that the patients or their owners understand exactly what the care or vaccine involves and possible side effects BEFORE the care/vaccine is given, not after.This office takes absolutely no accountability for anything.People make mistakes and this office was unwilling to admit to any mistake on their part. In the end I asked let's just settle this and refund me the $200 exam fee because your doctor clearly missed the UTI (the whole reason for the appointment) they refused and unfortunately that's why I'm writing this one star review.I would never recommend this veterinarian office.The doctor is inexperienced. The front desk is unprofessional.Lily the practice manager never called me or tried to understand or smooth over the situation.Thankfully, our pup is healthy and home now.People make mistakes.Not trying to to make the situation better and just doubling down is disgusting.This office clearly shows how not to run a service business.
August 14 · Ryan Ehrlich
Got our lil rascal Pinot spayed here. Got my baby Sally checked out here. Staff is very friendly and even willing to try to get out knots your cat might have accumulated. Cost is great compared to nearby Brooklyn Heights offerings
May 12 · Nick Craig