Pet Urgent Care Introduce
Introduction / Overview
In the bustling urban and suburban communities of Phoenix, Arizona, pet owners know that a sudden illness or injury can strike at any time. When that happens, finding a veterinary practice that is not only highly skilled but also deeply compassionate and understanding of financial realities is a lifesaver. Pet Urgent Care, located on Cave Creek Road, is exactly that kind of place. While its name suggests a focus on emergencies, this is a full-service animal hospital and veterinarian's office that prides itself on being a go-to resource for both urgent situations and general wellness. The clinic is led by Dr. Steve Gilson, a professional whose expertise and genuine care have earned him a reputation as a trusted partner in pet health. As one reviewer so eloquently stated, they believe that "honest veterinary care is far and few between," and this clinic stands as a beacon of integrity and support. They are known for providing clear diagnoses and effective treatment plans without the pressure of unnecessary expenses, making quality care a realistic option for all pet owners. Their commitment to treating pets as family is at the core of their philosophy, which is why they work tirelessly to find solutions, even in the most difficult circumstances. From life-saving emergency care to managing chronic conditions, the team at Pet Urgent Care approaches every case with the same level of dedication and professionalism. They are a small clinic with a huge heart, offering a unique blend of specialized knowledge and personalized attention that has saved countless pet lives and given peace of mind to their owners.
Location and Accessibility
Pet Urgent Care is conveniently located at 20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024, USA. This central location in North Phoenix makes it easily accessible to residents throughout the city and surrounding areas. The clinic's position on Cave Creek Road, a major thoroughfare, ensures that it is simple to find, which is crucial during a pet emergency when every second counts. The facility is committed to being welcoming and accessible to all visitors. They offer a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that pet owners with mobility challenges can easily bring their animals in for care. Additionally, a wheelchair-accessible toilet is available on-site for the convenience of clients. The clinic also accepts a variety of payment methods, including Credit cards, Debit cards, and NFC mobile payments, making transactions quick and easy during what can be a stressful time. The ease of access, combined with the flexible payment options, means that pet owners can focus on what truly matters: their pet's health. The strategic location and thoughtful amenities make Pet Urgent Care a reliable and stress-free option for those seeking immediate or long-term veterinary assistance in the Valley.
Services Offered
- Emergency Veterinarian Service: Provides immediate and life-saving care for pets in critical situations, as highlighted by a customer who rushed their dog in after it ingested poison.
- Animal Hospital: A full-service facility equipped to handle a wide range of medical needs, from diagnostics to advanced surgical procedures.
- Veterinarian Services: Offers general practice and routine care, including check-ups and ongoing health management for chronic conditions like heart masses and IVDD.
- Specialized Surgery: Specializes in surgical procedures, providing a lower-cost, in-and-out facility for complex operations.
- Affordable Medical Care: Dedicated to providing affordable, honest, and proactive care, ensuring financial constraints do not limit a pet's chance for survival or quality of life.
- Animal Rescue Service: In addition to medical care, the clinic is involved in animal welfare and rescue, demonstrating a broader commitment to the local pet community.
- Pet Adoption Service: They also facilitate pet adoptions, helping animals in need find a forever home.
Features / Highlights
- Life-Saving Expertise: Pet Urgent Care has a proven track record of saving pets' lives, as evidenced by a heartfelt review from a dog owner whose pet was diagnosed and treated for poisoning with incredible speed and accuracy.
- Honest and Compassionate Care: The clinic is praised for its honesty, intelligence, and proactive approach. They are known for being financially realistic and never pressuring clients into unnecessary services, a quality that is "far and few between."
- Expert Diagnosis: Customers highlight the clinic's ability to quickly and accurately diagnose complex issues, providing answers when other veterinary clinics could not. This expertise saved a client from "spending wayyyy more than had."
- Unmatched Support: The team provides "unreal" support and kindness, going above and beyond to help pet owners navigate difficult times, such as a pet's terminal diagnosis.
- Flexible Hours: A significant bonus is that they are "open when everyone else is not," making them a crucial resource for after-hours or weekend emergencies.
- Dual Purpose Clinic: They expertly serve both emergency/urgent care cases and regular clients, offering a versatile and comprehensive healthcare solution.
Contact Information
For pet owners in the Phoenix area, contacting Pet Urgent Care is a simple and vital step in ensuring your animal companion receives the best possible care. Whether you have an emergency or need to schedule a routine appointment, the clinic is ready to assist. You can reach them by phone at (602) 687-7761 or via mobile at +1 602-687-7761. The physical address is 20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024, USA. The staff is professional and ready to help, and their hours are a key feature, as they are open when other clinics are not. If you are dealing with a pet emergency, it is always a good idea to call ahead if possible, so the team can be prepared for your arrival. Their clear and responsive communication ensures that you can get the help you need without delay, providing peace of mind during a stressful time. The clinic's commitment to being available when other places are closed is a major advantage for the community.
What is worth choosing
Choosing a veterinary care provider, especially one for emergencies, is a decision that can mean the difference between life and death for a beloved pet. Pet Urgent Care in Phoenix is an outstanding choice for a multitude of reasons, with its most compelling feature being the genuine trust it has earned from the local community. The life-saving experiences shared by customers, such as the dog who ingested poison and the pets with complex heart and back issues, are powerful endorsements of their expertise and effectiveness. The clinic's business model is built on honesty, a quality that is highly valued and rare in today's healthcare landscape. They provide "lower cost in and out" services and are committed to doing "what is best for the dog" without pushing unnecessary expenses. This ethical approach, combined with the deep compassion and support from the entire team, creates an environment where pet owners feel empowered and cared for, not just as clients but as fellow family members. The versatility of the clinic, which serves as both an emergency facility and a general practice, means you can rely on them for all of your pet's needs, from a routine check-up to a major surgery. Their willingness to be there when other clinics are closed is a testament to their dedication to the community. For anyone in the Phoenix region seeking a veterinary clinic that is not only highly competent and affordable but also operates with a level of kindness and integrity that is truly remarkable, Pet Urgent Care is the clear and highly recommended choice.
Pet Urgent Care Details
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Amenities
- Toilet
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Pet Urgent Care Photos










Pet Urgent Care Location
Pet Urgent Care
20811 N Cave Creek Rd Ste 105, Phoenix, AZ 85024, USA
Pet Urgent Care Reviews
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★ 5★ 4★ 3★ 2★ 1Something very special happened this week. My dog had ingested some kind of poison, and I rushed her to this place. They diagnosed the issue right away, administered activated charcoal, gave her a shot and some medication. The odds were slim to none — but I’m so grateful to say that by Friday, she was alive and well, playing, eating, and back to her normal self.This place saved my dog’s life. I can’t thank them enough. Highly recommended them.
June 06 · Daye3hunna Daye3hunnaIn today's world honest veterinary care is far and few between. My pets are my life and affording their medical care whether just general check ups or (god forbid) an emergency has become so financially unrealistic that it makes it almost impossible to do everything right. Everything is expensive and I am someone who would do anything possible to save my dogs. They are family.Unfortunately recently I have had some major blows with my furry kiddos that I honestly could not of gotten through it without the support and kindness that Pet Urgent Care showed.Our old man recently diagnosed with a terminal heart mass, our little guy with IVDD (Yes no matter how responsible you are, dogs age and things happen). Working with multiple veterinarians clinics on both an emergency and general capacity with these ailments it eventually led me here to Steve Gilson at Pet Urgent Care. I was getting no answers anywhere and spending wayyyy more than I had. I was beyond frustrated to say the least. One visit here I had all the answers I needed in BOTH situations. We now have time with my old man through low dose chemo. My little is 100% back to normal and most of all we are armed with the knowledge we needed. The support was unreal. I have since then sent my niece and nephew here with both their dogs and same experience!There are no words that I could write in this review to truly reflect my appreciation to this vet other than to share my experience here in hopes that other people are lucky to find them. They are a small clinic which I originally thought was only for emergencies but they see regular clients too. They specialize in surgeries and are a great lower cost in and out facility. They are honest, intelligent and proactive. They care and they always do what is best for the dog. Another nice bonus is that they are open when everyone else is not! 10 out of 10 for Pet Urgent Care!
August 14 · Loni TylerOf course it had to be a Sunday afternoon that my dog, Lola, got bit by another dog and was left with a tear in her ear.This clinic took her in 45 minutes before closing, got her all stitched up, and sent her home with all the meds she needed. They never made me feel bad for rushing in so close to closing and seemed to genuinely care that Lola got taken care of properly and that she left feeling better than she came in.Highly recommend this clinic and their staff!
August 17 · Lindsay HullI’m so grateful for the incredible care we received at this pet urgent care. The team was professional, honest, and showed true compassion while helping my senior dog Gabby. They took the time to explain everything clearly and provided affordable care without cutting corners. It’s clear they truly care about both pets and their owners. Highly recommend to anyone in need of urgent care for their furry family members.
June 25 · Tyler BrandIf you care even remotely about your pet’s well-being — go somewhere else. My experience at this clinic was, without exaggeration, the worst I’ve ever had in any medical setting, human or animal. And that distinction belongs squarely to Rachel, the so-called “office manager.”Her demeanor was cold, dismissive, and wildly unprofessional — especially toward someone clearly anxious and concerned as a first-time pet owner. Rather than offering support, she chose to humiliate. She spoke about me within earshot, criticizing my lack of “knowledge” and implying that I was negligent for not knowing the exact mechanism of my dog’s injury — an injury that occurred while I was at work, which I discovered on camera and immediately left to address.To be clear: the vet and male assistant were compassionate and competent. But Rachel’s behavior was so inappropriate and demeaning, it left me genuinely fearful about the level of care my dog would receive behind closed doors. That’s not just unprofessional — it’s unethical.When my sister called to raise concern about the treatment I received, Rachel doubled down, denying everything and suggesting I had fabricated the entire encounter. Odd, considering she had previously told me — in detail — about another pet owner she described as “drugged out” whose dog died suddenly. According to her, that’s who she was talking about. So, which is it, Rachel? You didn’t say it, or you did but it wasn’t about me?This isn’t an isolated incident. Anyone can scroll through the many reviews citing Rachel’s toxic, power-tripping attitude. This is a pattern — and if left unchecked, it will be the downfall of this clinic. You can’t claim to be an advocate for animals while employing someone so openly hostile to the people who care for them.
July 18 · The Lane Train
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