Petco on N Orleans St: Your Chicago Destination for Pet Supplies and Grooming

Petco Introduce

In a bustling urban environment like Chicago, finding a reliable and comprehensive resource for pet care is essential for residents. Pet owners often need a single, convenient location that can cater to a wide range of needs, from stocking up on everyday supplies to arranging for professional grooming. The Petco store located on North Orleans Street in Chicago stands as a go-to destination that meets these demands. As a well-established name in the pet industry, this location brings a vast selection of products and a variety of onsite services right into the heart of the city, providing a crucial service for both new and experienced pet parents.

This Petco is more than just a typical pet supply store; it's a full-service hub designed to support the complete wellness of your animal companions. It offers a diverse inventory that goes beyond just dogs and cats, specializing in supplies for fish and reptiles, including tropical fish, goldfish, and a wide array of reptile accessories and habitats. This makes it a unique and valuable resource for enthusiasts of more exotic pets in the Chicago area. In addition to products, the store is known for its onsite services, which contribute to a holistic approach to pet care. This includes professional grooming and other services that help ensure pets are healthy and happy. The store is designed for a quick visit, catering to the fast-paced lifestyle of Chicago residents, while also providing amenities like complimentary Wi-Fi for those who may wish to stay a little longer.

Located at 440 N Orleans St, Chicago, IL 60654, USA, this Petco store is situated in a central and highly accessible part of the city. Its address in the bustling River North neighborhood makes it a convenient stop for many residents and commuters. The store is well-equipped to accommodate all visitors, with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These features ensure a comfortable and hassle-free experience for every customer. The location’s urban setting means it is also easily reached via public transportation, making it a viable option for those who live and work in the surrounding areas. For added convenience, the store offers a range of service options including curbside pickup, delivery, and in-store pickup, allowing customers to shop in a way that best fits their schedule.

The range of services offered at this Petco location is designed to cater to the diverse needs of pet owners. Beyond the extensive selection of supplies, the store is well-regarded for its professional dog grooming services. Grooming appointments can be transformative, as highlighted by a customer review about a groomer named Theresa who was able to build a trusting relationship with a rescue dog. These services are more than just cosmetic; they are an essential part of a pet's health and hygiene routine. Additionally, as a large pet retailer, Petco often partners with animal welfare organizations to facilitate in-store pet adoptions, providing a pathway for homeless animals to find loving families. While the specific services may vary, Petco generally offers a comprehensive suite of options to support the entire pet-care journey.

Services Offered:

Full-service professional dog grooming, including baths, haircuts, and nail trims.
Sales of a wide range of pet products for various animals, including fish, reptiles, dogs, and cats.
Onsite services to assist with pet care needs.
Convenient shopping options including in-store pickup, curbside pickup, and delivery.
In-store shopping experience with professional staff assistance.

Features / Highlights:

Extensive selection of products for a wide variety of pets, from dogs and cats to fish and reptiles.
Comprehensive accessibility with a wheelchair-accessible entrance, parking lot, and restroom.
Multiple service options for customer convenience, including delivery and curbside pickup.
Availability of professional grooming services.
Amenities like Wi-Fi for a more comfortable shopping experience.
A reputation for offering a full range of pet supplies and services in one convenient location.

Contact Information:

Address: 440 N Orleans St, Chicago, IL 60654, USA

Phone: (312) 670-3747

What is worth choosing Petco?

For pet owners in Chicago, choosing Petco on North Orleans Street comes down to its unmatched convenience and comprehensive offerings. The store’s ability to serve as a one-stop-shop is a significant advantage, saving customers time and effort. From a vast inventory of food and supplies for multiple types of pets, including specialized needs for fish and reptiles, to professional grooming services, it consolidates a variety of pet-related tasks into a single visit. This efficiency is highly valued in an urban environment where time is at a premium. The store's commitment to accessibility, as evidenced by its wheelchair-friendly features, also makes it a welcoming place for a wider range of the community.

The reviews provided highlight both the best and worst of the experience, offering a realistic view of what to expect. On one hand, the positive review about the groomer Theresa illustrates the potential for a wonderful, long-term relationship with a dedicated staff member who goes above and beyond to build trust with a difficult pet. This kind of personal and compassionate care can be invaluable and is a major reason to choose Petco. On the other hand, the negative review serves as a reminder that experiences can vary and underscores the importance of clear communication and careful selection of services. It prompts pet owners to be vigilant and proactive in their communication with staff, and to advocate for their pet's well-being. Ultimately, Petco offers the benefit of a large-scale retailer with the potential for personalized, expert care, making it a worthy choice for many Chicago pet owners who value convenience and a wide selection.

Petco Details

Service options
Delivery
In-store pickup
In-store shopping
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Wi-Fi
Wi-Fi

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Petco Photos

Petco Location

Petco

Illinois Cook County Chicago River North North Orleans Street

440 N Orleans St, Chicago, IL 60654, USA

Petco Reviews

An average rating of ★4.3 from 429 user reviews.

groomingpriceparkingtoyssalesvetbagpayemployeecashier

★ 5★ 4★ 3★ 2★ 1

My dog and I both love coming in for a grooming refresh with Theresa. My dog is a rescue so his first initial sessions were rough. He'd bite, thrash, growl—it's taken work. Theresa was so patient with him as he got used to getting the spa treatment. Now, he wags his tail whenever we walk in and his tail really gets going when he sees Theresa.It took a minute to find a style that suited him and Theresa was very gracious in the experimentation. Nowadays, we've nailed his style: bell bottoms with long pigtails and a feathered tail. He loves getting a treat for good behavior at checkout and even struts with eye glances at strangers when we head home (seriously, look at the photos). Theresa's also vigilant in offering whatever seasonal special/scent is available. Going to the groomer is always a fun experience for us.Employee numbers usually run low so I'd recommend coming in with a more relaxed temperament; extend some grace to fellow workers, please! We're going on 3 years as loyal customers and I'm grateful Theresa invested in a relationship with my dog.
November 30 · Jen Crichlow
Stephen G was our dog’s groomer a few weeks ago. He sliced her bottom area and did not disclose that to me when I picked her up. He even texted me on ways he prefers to be tipped prior to me picking up my dog, ridiculous. I’ve filed multiple complaints, sent emails and even had to take her to the vet for antibiotic ointment and Petco has not returned any phone calls or responded to my email. The vet visit was $140 after insurance, on top of the $75 I spent at Petco. The groomer is unqualified and should not be near animals. In addition to that, our pup is terrified of the groomers because of how badly he traumatized her. I will be warning everyone to not take their dog to get groomed here. You guys injured my dog and left her traumatized and failed to respond to all the emails and complaints I’ve been leaving.
December 10 · Simran Kaur
I would like to express my dissatisfaction with the grooming service provided for my dog, Amy, a 9.5-year-old Shetland Sheepdog, on March 2, 2025, at the Petco location on North Orleans Street.Upon picking up Amy after her bath, I noticed that the service was incomplete and poorly executed. I had to brush her while still in the store, highlighting the lack of proper grooming during the appointment.When my wife and I arrived home, we realized that Amy’s undercoat was still damp, requiring us to dry her completely. Dogs with undercoats, like Shetland Sheepdogs, can develop serious skin issues if not thoroughly dried after a bath. Additionally, the absence of proper brushing resulted in tangles forming in her coat.The staff mentioned that, due to Amy being frightened by the dryer, they opted to place her in a drying cabin. However, Amy has been accustomed to professional grooming since she was a puppy, and this explanation does not align with her previous experiences.Attached to this complaint is a photo showing the amount of fur we had to remove at home after completing the service that had already been paid for at the store. While we requested that no undercoat removal tools be used, this does not justify the omission of any brushing or the failure to fully dry her coat.Furthermore, we paid $52 for a service that was not fully completed.Given these concerns, I request that appropriate measures be taken to prevent similar situations in the future and that staff members receive proper training to handle the specific needs of each breed. I look forward to a response regarding the steps that will be implemented and appropriate compensation for the inadequate service.
March 02 · Pedro Priori
Dumpy. Customer Service is quick to say NO as they don't know how to process a $7 return that was purchased online.I had to remind them that I *can* return an item that is over 60 days as merchandise credit as long as I have proof of purchase. THE RETURN POLICY. 🤯Then, I got a follow-up call regarding The Return 2+ hours later.+1 star for last minute purchases for Pet Owners. FREE parking in the back.
March 25 · Belle Lopez
Do NOT take your pets here.I strongly advise against bringing your pet here for grooming or nail trims. I took my dog for a nail trim and file, and we both left shaken. She was visibly scared—shaking and whining—but the technician made no effort to comfort her.Instead of moving around her, he yanked her front right leg under her belly to the opposite side to trim her nails. She was clearly uncomfortable, crying loudly, and trying to pull away, yet he refused to let go. She nearly fell off the table, risking serious injury. Thankfully, I was there to intervene and tell him to stop. His response? Claiming that this was the "safest method." Absolutely not.I was so rattled that I just paid and left. The service was terrible, and the staff showed zero compassion. Avoid this place at all costs.
April 02 · Paige Worley