Petco in Westerville: Your Destination for Pet Supplies in Ohio

Petco Introduce

When it comes to caring for our beloved companions, having a reliable source for pet food, supplies, and expert advice is essential. For residents of Westerville and the broader Ohio region, Petco is a familiar and trusted name in the pet care industry. Located at a convenient spot in Westerville, this store serves as a comprehensive resource for a wide variety of pets, from traditional dogs and cats to aquatic and reptilian friends. More than just a retail store, Petco aims to be a helpful partner for Ohio pet owners, providing a diverse range of products and services to ensure the health and happiness of their animals.

Petco in Westerville is recognized for its extensive product selection and its commitment to customer convenience. The store’s layout is designed to allow for a "quick visit," making it easy for busy pet owners to get what they need and go. However, for those who wish to browse, the store offers a pleasant and quiet environment with plenty of products to explore. One of the highlights mentioned by a customer is the cleanliness of the store, which makes for a comfortable shopping experience. The store also offers convenient amenities like free Wi-Fi, allowing customers to stay connected while they shop.

While the store aims for excellent service, customer experiences can sometimes vary. A review from a customer highlighted a difficult interaction with a manager over a spilled product, which was resolved but left the customer feeling disrespected. This experience, while unfortunate, also provides insight into the store's willingness to replace a faulty product, as the original employee acknowledged an existing issue with the bottle. Conversely, another customer had a very positive experience with an employee named Marian, who was incredibly helpful in setting them up with supplies for a new foster cat, including explaining pet care plans and the benefits of a cat fountain. This showcases that the staff, at their best, are knowledgeable, kind, and dedicated to helping customers navigate the challenges of pet ownership.

The Petco store is located at 565 S State St, Westerville, OH 43081, USA. This central location makes it easily accessible for residents throughout Westerville and the surrounding areas of Ohio. A key feature of this location is its high level of accessibility for all shoppers. The store is equipped with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This comprehensive approach to accessibility ensures that every customer, regardless of their mobility, can shop comfortably and with ease.

Petco offers a variety of service options designed to cater to the modern consumer's needs. Customers have the choice of in-store shopping, in-store pickup for online orders, and curbside pickup for a quick and convenient experience. For those who prefer to have their items delivered, Petco also provides a delivery service. This flexibility makes it easy to get pet supplies in a way that best suits your lifestyle. The convenient location and diverse service options are major reasons why Petco is a go-to destination for pet owners in the area.

Petco in Westerville offers an extensive array of services and products, catering to a wide range of pets.

General Pet Supplies: A vast selection of food, treats, toys, and accessories for dogs and cats.
Aquatic Supplies: A dedicated fish store area with a variety of fish species, including tropical fish and goldfish, along with all the necessary supplies for fish tanks and aquariums.
Reptile Supplies: A section devoted to reptiles, including products, habitats, and live reptiles, making it a reliable reptile store.
Onsite Services: The store provides various onsite services, which can include professional grooming, training classes, and veterinary services, depending on the specific location's offerings. It is recommended to contact the store directly for details.
Sophresh Litter Refill Station: A unique service mentioned by a customer, the Sophresh litter refill station offers a clean, quiet, and eco-friendly option for purchasing cat litter.

Petco is known for several key features and highlights that enhance the customer experience.

Extensive Product Variety: The store serves as a one-stop-shop for a diverse range of pets, including fish and reptiles, which can be hard to find in other pet stores.
Commitment to Accessibility: With a wheelchair-accessible entrance, parking lot, and restroom, the store ensures a comfortable shopping experience for everyone.
Flexible Service Options: The availability of curbside pickup, in-store pickup, and delivery provides unparalleled convenience for customers.
Convenient Payments: The store accepts multiple payment methods, including credit cards, debit cards, and NFC mobile payments, making checkout fast and secure.
Community and Educational Programs: Petco often hosts events and offers educational resources, such as vaccination and pet care plans, as mentioned by a customer.

For all inquiries, you can contact the Petco location in Westerville directly.

Address: 565 S State St, Westerville, OH 43081, USA

Phone: (614) 891-7387

For Ohio residents, choosing a pet store is about more than just finding a convenient location; it's about finding a place that can meet all of your pet's needs. Petco in Westerville stands out for its extensive range of products and services, particularly for those with a variety of pets, including fish and reptiles. The store’s ability to cater to different types of pet owners makes it a highly valuable resource. What makes it particularly worth choosing is the combination of its vast inventory and the convenience it offers.

The different service options—curbside pickup, in-store pickup, and delivery—cater to a variety of lifestyles, making it easy to get what you need, whether you are in a rush or want products delivered to your home. Furthermore, services like the Sophresh litter refill station provide a practical and eco-friendly solution for cat owners. While customer experiences with staff can vary, the store's commitment to accessibility and its wide selection of products solidifies its position as a reliable and essential pet store for the Westerville and greater Ohio communities.

Petco Details

Service options
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Wi-Fi
Wi-Fi

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Petco Photos

No photos available at the moment.

Petco Location

Petco

Ohio Franklin County Westerville South State Street

565 S State St, Westerville, OH 43081, USA

Petco Reviews

An average rating of ★4.3 from 422 user reviews.

pricesdog foodsalestoyspet foodemployeesclerkbagadoptioncashier

★ 5★ 4★ 3★ 2★ 1

I bought a bottle of litter spray and a bunch of other items, spending at least $100. The litter spray cap came undone and spilled everywhere in my car before I even got home. I called right away, and the employee told me they often have issues with those bottles and have to double-check that the caps are tight. They told me to come back, that they would give me a new one, wrote down my name, and told me who I had spoken with so I could ask for them. They gave me no further instructions.When I got to the store, the worker couldn’t find my name but said it was fine and let me have the replacement. I am in the system with a membership, so they could have looked me up for further verification if needed.As I was walking out of the store, a woman who seemed to be a manager stopped me and asked, “What’s going on?” I explained the situation again. She immediately got defensive and asked where my original product was. I told her I hadn’t thought to bring it because the bottle was empty and in the trash, and the employee I had spoken to told me to just come in (I had forgotten her name). The manager’s tone turned rude, loud, and snappy, drawing attention from other customers. She said, “When you get a new product, you should bring back the old product. It’s common sense.”I kept apologizing, explaining that the employee hadn’t told me to bring it in, but she repeated herself over and over, making me feel stupid and small. I felt awful, thinking I may have gotten the original employee in trouble because the manager said she would be calling her later. I was embarrassed, probably turning red, and my social anxiety made the situation even harder.I don’t know if she thought I was trying to steal, but I promise I was not attempting to steal a litter deodorizer. This was already inconvenient, and I wasn’t asking for a refund—just a replacement. The first worker made it clear that this product has issues like this all the time.Please speak to customers with respect and kindness. You never know what kind of day someone is having. Making someone feel small and stupid for simply following instructions is unnecessary. You could have educated me without raising your voice. This experience was unpleasant and emotionally triggering. Being treated like a child by someone in a position of authority was not okay.I will not be returning to this store, and I truly hope this woman treats her workers better. The original employee had an under-shave and wore her hair up. Based on the authority in her voice, I believe the woman who confronted me was a manager, so I didn’t even bother calling to complain.I am young, and I guess I didn’t realize I should have brought the empty bottle back to the store—but I know now. Thank you for teaching me that.
August 13 · Ciera
Marian is great, I recently began fostering a stray cat and she was very helpful in getting things set up for me and explaining each thing. Everyone said cats are easy and I laughed at the idea of a cat fountain until I noticed the cat wasn't drinking much. After some research I've came back since and got a fountain, treats, litter pan etc.She also explained all of the vaccinations and Petcos plans to me, with an easy to read flyer.The sophresh litter refill station is great, I'm pretty big on recycling and thought about the Costco bag of freshstep but the Sophresh comes out to about the same price, is a nice resealable jug with handle and gives me a reason to go pickup new treats. Very clean, quiet and lots of products to browse. Thanks again Marian!
August 11 · Brandon
The people working here were really nice. It’s very clean and tidy inside as well.The vet staff for shots were helpful and made it as effortless as possible for me and Mr. Koby.
August 28 · Alex Walker
Went in & found what I was looking for. While looking around noticed the cough medicine drops I buy online monthly for my senior Chihuahua. Couple drops and she is good. Same brand & price.
September 05 · Terie Lynne
I waited patiently for an employee to acknowledge me so I could ask a question. I was 6 feet away. She ran off. A second employee walked past me headed towards the break room. It was a third employee who vaguely waived me toward the item I asked for. I a over six feet tall, it is not like they didn't see me. It felt unprofessional.
July 21 · ruth morris