Banfield Pet Hospital: Comprehensive Veterinary Care in Canoga Park, CA

Banfield Pet Hospital Introduce

For pet owners in California, ensuring their animal companions receive the best possible medical care is a top priority. In the San Fernando Valley, Banfield Pet Hospital in Canoga Park stands as a well-known name in veterinary medicine. This hospital, located inside a popular retail center, provides a wide array of services designed to address the health and wellness needs of dogs and cats. From routine preventive care to more complex procedures, the hospital aims to be a convenient and accessible option for families seeking professional veterinary services.

Banfield Pet Hospital is part of a larger network of veterinary practices, which allows them to offer a standardized approach to care and a broad range of services. Their focus is on preventive health, a philosophy that aims to keep pets healthy and happy throughout their lives by focusing on regular check-ups, vaccinations, and early detection of potential issues. This proactive approach can help pet owners avoid more serious and costly health problems down the road. The hospital’s services are designed to be comprehensive, ensuring that many of a pet’s medical needs can be addressed in one location.

However, as with any large organization, experiences can vary. While some clients appreciate the wide range of services and accessible locations, others have raised concerns regarding communication and the quality of care provided. Pet owners in California often seek out veterinary practices that not only offer a full suite of services but also provide a compassionate and trusting relationship with the veterinary team. Finding a doctor and staff who communicate clearly and are dedicated to a pet’s individual well-being is paramount, especially when dealing with complex or critical health situations.

Location and Accessibility

Located in the heart of Canoga Park, Banfield Pet Hospital is situated at 21311 Victory Blvd, Canoga Park, CA 91303, USA. The hospital’s strategic location inside a PetSmart store makes it an extremely convenient stop for pet owners who are also looking to purchase supplies or grooming services. This integrated model allows for a seamless experience, where you can take care of multiple errands in one trip.

The hospital prioritizes accessibility for its clients, offering a wheelchair-accessible car park. This feature ensures that all pet owners, regardless of mobility, can easily access the facility. To manage patient flow and provide a more focused experience, the hospital operates on an appointment-recommended basis, with some services requiring an appointment. This helps reduce wait times and ensures that the veterinary team is prepared for each pet’s specific needs upon arrival.

The hospital also strives to be an inclusive space, identifying as LGBTQ+ friendly. This commitment to diversity and inclusion helps create a welcoming and comfortable environment for all members of the community.

Services Offered

Comprehensive Exams: Regular wellness check-ups for all life stages to monitor overall health and detect potential issues early.
Preventive Care and Vaccinations: Providing essential vaccinations and parasite control to protect pets from common diseases.
Spays and Neuters: Offering these important surgical procedures to help manage the pet population and promote long-term health.
General Surgery: Performing a variety of surgical procedures to address different medical conditions.
Dental Care: General dentistry services to maintain a pet’s oral health, which is vital for their overall well-being.
Diagnostic Services: Utilizing advanced tools like digital radiography and ultrasonography for accurate and timely diagnoses.
End-of-Life Care: Providing compassionate support and medical services for pets at the end of their lives.
Behavioral and Nutritional Advice: Offering guidance on pet behavior and diet to ensure they thrive.

Features and Highlights

Network of Hospitals: As part of a national network, Banfield’s records are accessible at any of their locations, providing continuity of care for pet owners who travel or move.
Preventive Care Focus: The hospital emphasizes a proactive approach to health, with services and wellness plans designed to keep pets healthy and prevent major issues.
On-Site Location: Being located inside PetSmart provides a high degree of convenience for clients, allowing them to handle veterinary appointments and shopping in a single visit.
Variety of Services: The hospital offers a broad spectrum of services, from routine exams and vaccinations to more complex diagnostic and surgical procedures, making it a comprehensive care provider.
Accessibility: The wheelchair-accessible car park and LGBTQ+ friendly environment demonstrate a commitment to serving a diverse clientele.

Contact Information

For appointments and inquiries, you can reach Banfield Pet Hospital at the following:

Address: 21311 Victory Blvd, Canoga Park, CA 91303, USA
Phone: (818) 712-9888

What is Worth Choosing

For pet owners in California, particularly those in the San Fernando Valley, the decision of where to take their beloved animal for care is significant. Banfield Pet Hospital in Canoga Park offers a compelling proposition due to its convenience and comprehensive service model. The ease of its location within a PetSmart store, combined with a wide array of services from routine check-ups to general surgery, makes it a one-stop-shop for many pet care needs. The network structure also provides a notable advantage for pet owners who may need to visit different locations, as their pet’s medical records are readily accessible across the Banfield system.

However, it is important for potential clients to be aware of the experiences of other customers. As evidenced by a significant number of negative reviews, some clients have reported issues with communication, perceived negligence, and a feeling that the focus is on business rather than individual pet care. These accounts highlight the importance of establishing a strong relationship with the specific veterinary team you are working with. While one location may have issues, another may be a perfect fit, as noted by a reviewer who had a much better experience at a different Banfield location. When choosing a veterinary hospital, it is worth considering if the convenience and breadth of services outweigh the potential for an impersonal experience. For some, the accessibility and all-in-one approach of a large corporate hospital are a perfect fit. For others, the personal connection and deep-seated trust found in a smaller, independent practice may be more valuable. Ultimately, the best choice depends on the specific needs of the pet and the expectations of the owner.

Banfield Pet Hospital Services

Veterinarian
Behavior advice
Coat and skin care treatment
Comprehensive exams
Digital radiography
End of life care
Gastrointestinal illness diagnosis and treatment
General dentistry
General surgery
Medical grooming
Microchipping
Nutrition advice
Parasite control
Spays and neuters
Ultrasonography
Vaccinations

Banfield Pet Hospital Details

Accessibility
Wheelchair-accessible car park

Crowd
LGBTQ+ friendly

Planning
Appointment required
Appointments recommended

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

California Los Angeles County Los Angeles Canoga Park Victory Boulevard

21311 Victory Blvd, Canoga Park, CA 91303, USA

Banfield Pet Hospital Reviews

An average rating of ★3.6 from 140 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Worst place EVER!!! My cat died 5 days after my visit to help her. I took my beloved kitty who was 16 but NEVER sick. For the first time as she caught a cold. I waited several days as Internet instructed for a cat cold to heal. Then her eyes began draining this brown fluid and when I looked up symptoms it said it could be conjunctivitis (pink eye) Her symptoms matched perfectly with description It gave me off the Internet. It was at this point that I took her to Banfield to get looked at because it was obvious that she was not well just by looking at her. Her muzzle had actually turned gray from its beautiful Brown color, this also Matched the symptoms I was given. She saw a doctor Hoffman. Who took her out of my presence which I did not like To go in with them for her to be examined But he would not allow me to be in exam room with her. About 10 minutes later, he came out with my Kitty telling me that she’ll be fine. For me to let it run its course and she’ll be ok. I looked at him and said” Aren’t you going to even Write her a prescription” You can see she is ill just by looking at her face. He sent me away with no prescription. A few days later, SHE DIED!!!The Banfield hospital I went to was in Canoga Park and she was seen by a Dr. Hoffman. He was negligent in my opinion. When I ask for the notes, It read as though he’d asked me Take different tests to see what was really wrong with Her and I had declined. He never once asked me any question about any test that he wanted to do on her to find out what was going on. The notes were a total fabrication. I was not asked one question about any Test to give her. Bottom line it was negligence On the part of Dr. Hoffman. I would never take an animal to Banfield They are not in safe hands. I am devastated.
March 13 · Linda Moreno
If I could give negative stars, I would.I rescued a beautiful puppy just over a week ago and immediately brought him to Banfield for a thorough check-up. I mentioned to the nurses that he had soft stool and asked them to check everything. They sent us home with a couple of things and that was it.That same night, my puppy began projectile vomiting nonstop, so I rushed him back in. This time, they said they were doing an extensive check—something I was told had already been done during our first visit. Why wasn’t this handled thoroughly from the start? They took multiple stool samples, which only made me wonder why it wasn’t done on day one.When he was discharged, I asked to speak with the doctor. I mentioned his eyes were red and was told, “Don’t worry about it, we’ll check next week.” The second medication they prescribed still wasn’t helping, so I called the next day—only to be told, “The doctor is busy. If there’s an issue, take him to the ER.” I explained that I didn’t want to expose him unnecessarily and asked again to speak with the doctor. The answer was simply: “No, you can’t.”I ended up consulting another vet outside of Banfield, who reassured me it wasn’t an emergency and to wait it out. My puppy did improve after a few days—but then developed a cherry eye, exactly where I had originally pointed out the redness. I called Banfield again, expressed my disappointment, and was promised my concerns would be passed to the head nurse or doctor and I would get a call back. Over 24 hours later still no call back.Out of desperation, I took him to another Banfield location in Northridge. The difference was night and day. They accepted us immediately, had the doctor see him on the spot, addressed all my concerns, and reassured me. Why couldn’t my assigned Banfield location have shown the same basic care and professionalism?This location’s lack of communication, disregard for my puppy’s wellbeing, and refusal to let me speak to the doctor is completely unprofessional and unacceptable especially for a rescue puppy who has already been through so much.Save your puppy the anxiety and yourself the stress—do not go to this Banfield location.
August 12 · Inbal Danon
I took my dog in yesterday for a 4:30 appointment. No one came in to let me know they were running behind, and I ended up waiting over an hour for the vet. I didn’t leave until around 7:00 PM, and I left feeling incredibly disappointed and frustrated.My dog is 15 years old and has been a patient here since he was four weeks old. He’s been having issues with urination, and I came in hoping for some clear guidance or next steps. Instead of walking me through a plan or starting with basic tests, the vet immediately said that we needed to do all these tests—totaling over $900—without explaining alternatives or a more step-by-step approach.The service felt cold and rushed, and it seemed like the focus was more on charging fees than actually helping my dog. After so many years of loyalty to this clinic, I’m honestly heartbroken by the way we were treated.
June 04 · Isel Collins
Disappointed, took my little dog in because of diarrhea. Told them numerous times that he was not throwing up, just diarrhea. The next day his diarrhea was worse. I found out that they had not given or prescribed him anything for the diarrhea, they treated for nausea which he was not having. I spent $230 and had to take him to another banfield and spend an additional $277 which I really didn’t have to spend. Had this location addressed the real issue I would not have had to spend the additional money. That location was supposed to call me back. I’m still waiting. The other location in Northridge fixed the problem. The location in canoga park didn’tStill waiting on a call back, I don’t think they will (2 days later). No worries, I’ll never go back there
April 10 · Vincent Burns
This is hands down the worst vet I’ve ever been to. First of all, I made an appointment online for my German shepherd to get a rabies shot at 10:30am on July 8th. Night before the appointment, they call and tell me I can either drop her off and leave her at 10:30 or come at 2:30 if I want an office visit because their website doesn’t accurately reflect their schedule. Okay fine-a little unprofessional but fine. I told them on the phone my dog gets very very nervous at the vet just so they are aware and that I was not comfortable dropping her off for this reason so I want to be in the room with her. I gave her some anxiety meds that we had left over from a past procedure to calm my dog. Then I go in for the appointment, as they are weighing her and doing intake stuff I remind them again that she is very nervous around the vet and also other dogs. I go in the exam room and we can hear other dogs barking-which of course I was expecting. My dog is barking because she is scared and then the tech comes in and says we need to muzzle her before the exam because my dog is barking. Never been told that by any vet before. So then I muzzle my dog, who is now even more anxious because she is muzzled and trying to get the muzzle off her nose. Not lunging at staff or anything she is just fighting to get behind me and hide. Then the vet and tech says they may want to take her in the back (where there are other dogs) because she is being more aggressive because I (her owner) am in the room and dogs can get aggressive because the owner is there—never been told that in my life. Mind you my dog is not showing any aggression—she was trying to crawl under the bench to hide/on me but never snapped or tried to have a go at the staff. Then they mention that if she can’t go forward with the exam but continue trying to examine my dog who is clearly having a panic attack. I manage to get her calm for all of 2 seconds when the vet gets under her to try and take her temp or heart rate. Dog starts bucking her back and ends up kicking the vet. Then —after 15 minutes of pure hell for my dog they tell me they for sure can’t move forward with the exam and she has to come back under sedation. Vet and tech were clearly not experienced at all with dealing with an anxious dog or how to handle an anxious dog at all. Which again—I mentioned to the staff that she is very very anxious at the vet multiple times prior to the exam. So I have my husband take my dog outside to calm down and wait for the medication estimate that the vet said they would give me—which they didn’t. They made me wait another 10 minutes and as I’m about to leave and say never mind they just give me the meds and ring me up. No estimate. Also charged me full price for an exam that they did not do plus the meds. I have NEVER had an encounter like this with any of the vets we have seen. Utter lack of understanding or care for our situation and no transparency about the fact that banfield is ill equipped to handle an anxious dog. I will not be returning. This was such a disappointing experience and rather than trying to help me calm my dog they just made her fear 10 times worse. Horrible. Don’t bring your dog here
July 08 · Brodie Sharon