Banfield Pet Hospital Introduce
Hello, Arizona pet owners! In the sprawling communities of Scottsdale and the greater Phoenix area, the health and happiness of our pets are a top priority. When it comes to veterinary care, many pet owners seek out a practice that offers comprehensive services, convenient scheduling, and a clear path to long-term wellness. Banfield Pet Hospital is a widely recognized name in pet healthcare, with a location right here in Scottsdale. This article aims to provide a factual and informative overview of the services, location, and key features of the Banfield Pet Hospital in Scottsdale, helping you understand their model and decide if it is the right fit for your pet’s needs.
Banfield Pet Hospital operates as a corporate-owned chain of veterinary clinics, with a business model centered around their Optimum Wellness Plans (OWPs). The idea behind these plans is to provide a package of preventative care services, such as comprehensive exams, vaccinations, and diagnostic testing, for a monthly or yearly fee. This approach is designed to make routine pet healthcare more accessible and to encourage proactive wellness management. The Scottsdale location offers a full spectrum of services for both dogs and cats, ranging from routine physical exams and vaccinations to surgical and dental care. While the corporate structure is a key part of their operation, the individual clinics are staffed by local veterinarians and veterinary technicians who strive to provide personalized care for each animal.
The Banfield Pet Hospital is located at 4380 N Miller Rd, Scottsdale, AZ 85251, USA. This location places it conveniently within the Old Town Scottsdale area, making it easily reachable for residents and visitors alike. As a part of a larger chain, the clinic is often situated inside a PetSmart store, which can be a convenience for those who need to shop for supplies at the same time as their vet visit. The clinic offers a wheelchair-accessible car park, which is a thoughtful feature that enhances accessibility for all pet owners. For planning your visit, appointments are either recommended or required, which helps the staff manage the flow of patients and provide dedicated attention. The clinic is also identified as LGBTQ+ friendly, showing a commitment to being a welcoming space for all members of the community.
Banfield Pet Hospital provides a very comprehensive list of veterinary services, with a strong emphasis on preventative care and wellness.
- General Pet Care: This includes routine vaccinations, comprehensive physical exams, and health certificates. They offer specific plans for puppies and kittens and provide advice on nutrition, behavior, and joint health.
- Diagnostic Services: The hospital is equipped with in-house laboratory diagnostics, digital radiography, and ultrasonography to help with the diagnosis and treatment of various pet illnesses, including gastrointestinal issues.
- Surgical and Dental Care: They offer general surgery services, including spaying and neutering. Dental services range from traditional cleaning and polishing to more complex dental surgeries.
- Urgent and Emergency Care: While not a 24/7 emergency clinic, they do provide urgent care for a number of illnesses and injuries, such as allergic reactions, toxicities, and minor wounds.
- Other Services: Additional services include microchipping, end-of-life care, medical grooming, and access to an in-house or online pharmacy for prescriptions and home delivery.
Based on public information and customer feedback, there are some key features and highlights that define the experience at Banfield Pet Hospital.
- Preventative Care Plans: The Optimum Wellness Plans (OWPs) are a central feature. They are designed to make routine care more affordable by bundling services into a monthly payment. For pet owners who utilize all the services within the plan, it can lead to significant savings.
- Accessibility and Convenience: The clinic's location within a larger retail store, along with its emphasis on appointments and modern payment options, is a major convenience for many pet owners.
- Available Technology: The clinic is equipped with modern diagnostic tools like digital radiography and an in-house lab, which can speed up the diagnostic process.
- Comprehensive Services: The extensive list of services, from vaccinations to surgical procedures, means that many of a pet’s health needs can be met in one place.
For pet owners in Arizona, choosing a veterinarian involves weighing various factors, from cost to convenience to the quality of care. Banfield Pet Hospital offers a business model that is distinctly different from a privately owned practice. A significant portion of the customer feedback, as reflected in the provided reviews, centers on the perception of the clinic's corporate nature. Concerns are raised about the emphasis on sales and the Optimum Wellness Plans, with some feeling that this focus can overshadow the immediate needs of the pet. The reviews mention issues with disheveled staff, long wait times, and the feeling of being in a "sales office disguised as a vet clinic," which can be a source of frustration for clients.
On the other hand, the reviews also acknowledge the kindness of the veterinarians and the fact that some employees "genuinely care about pets." The convenience of online scheduling and the availability of a wide range of services are also clear benefits. For pet owners who appreciate a structured, preventative care model and are comfortable with the corporate environment, the Optimum Wellness Plans could be a cost-effective way to manage their pet's health. However, for those who prioritize a more personal, less-structured experience and wish to avoid perceived upselling, a privately owned clinic may be a better fit. The decision ultimately depends on a pet owner's personal preferences and how they value the balance between corporate convenience and a more traditional, small-business approach to veterinary care.
For more information or to book an appointment, please use the contact information provided below.
- Address: 4380 N Miller Rd, Scottsdale, AZ 85251, USA
- Phone: (480) 429-1188
Banfield Pet Hospital Services
Veterinarian
- Animal Hospital
- Behavior Evaluation
- Behavior advice
- Blood Tests
- Cat Friendly Practice
- Coat Care
- Coat and skin care treatment
- Comprehensive Exams
- Comprehensive exams
- Diagnostic Testing
- Digital Radiography
- Digital radiography
- Drop Off Services
- Ear Care
- End Of Life Care
- End of life care
- Fecal Exams
- Feline Leukemia
- Gastrointestinal Illness
- Gastrointestinal illness diagnosis and treatment
- General Dentistry
- General Pet Care
- General Surgery
- General Veterinary Practice
- General dentistry
- General surgery
- H3n8 Influenza
- Health Certificates
- Home Delivery
- Illness Diagnosis
- In-House Laboratory
- In-House Pharmacy
- Joint Health
- Kitten Packages
- Lab Work
- Laboratory Diagnostics
- Medical Grooming
- Medical grooming
- Microchipping
- Mobile Appointment
- Nutrition Advice
- Nutrition advice
- Online Pharmacy
- Online Vet
- Parasite Control
- Parasite control
- Pet Health Advice
- Pet Healthcare
- Pet Illnesses
- Pet Medical
- Pet Prescription
- Pets Veterinary
- Physical Exams
- Preventive Veterinary Care
- Primary Care
- Puppy Plans
- Routine Vaccinations
- Skin Issues
- Spaying And Neutering
- Spays and neuters
- Surgical Care
- Therapeutic Nutrition
- Treatment Plan
- Ultrasonography
- Urgent Care
- Vaccinations
- Vaccinations For Pets
- Vet Advice
- Vet Tech
- Veterinary Advice
- Veterinary Consultation
- Veterinary Emergency
- Veterinary Healthcare Services
- Veterinary Medicine
Banfield Pet Hospital Details
Accessibility
- Wheelchair-accessible car park
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
4380 N Miller Rd, Scottsdale, AZ 85251, USA
Banfield Pet Hospital Reviews
planmoneypricecallgroomingquestionsdeskprescriptionweightcorporate
★ 5★ 4★ 3★ 2★ 1Been going here for 7 years that I've lived here, so 7/10 years of my dogs life. Yesterday was the last time I'll step foot in this office.Sales & cash grabs, overpricing and causing you to over worry- just for your money. Honestly sad.Pay $75 for an exam, but your not greeted by anyone at the front desk, nor did they take my dogs weight. I asked, they said they would do it in the room? Didn't happen. Asked at checkout and ended up doing it myself. Front desk staff always seems disheveled and or new/ can't keep employees... it's always a training session. If anyone is there.Waited 1 hour for bloodwork after drawing it, then was told they needed to redraw. (They take your dog "back" everytime... why can't the vet come into the room? Another 30 min. Then vet came in and told me bloodwork was fine... imagine that! Then told me to wait for her to switch the paperwork / checkout. Waited 20 minutes and no one came, left the room myself. Went to the front desk, vet was helping someone new.Paperwork still wasn't done. I could not checkout. I walked around for another 10-20 minutes until I could finally checkout.Oh! They are CLEARLY understaffed, BUT will still allow you to drop your dog off so they can make money and see them on their own time. Highly recommend being there with your animal. $$$The vet is never fun for dogs. But dragging it out like this for human & pet is actually insane for a corporation as large as this.
August 23 · Marissa SwavelSales office disguised as a vet clinic. Upsells at every turn and overpriced services. Do yourself a favor and find a privately owned clinic instead of a corporate chain like this one. The vet tech who checked us in spent the vast majority of the time he was in the room pitching their prepaid plan and didn’t do anything for our dog besides taking a weight. The ease of scheduling online is what sucked me in, but I urge you to go somewhere else even if it requires a phone call to schedule.Despite all of that, the vet was very kind and addressed all of our questions and it does seem like there are some employees who genuinely care about pets, so I can’t give them one star.
August 13 · Joe HackerBanfield dont care about pets! I wouldnt even give them one star! Whoever reads this read “why is Banfield being sued”! I just left them feeling like everything in the lawsuit i just went threw! First they gave me ZydaClin which did nothing, so on the follow up they said bring the money for the care plan $53 and medicine about $100 and they would fix my cats abscess, so i get there and the vet said it would be over $2,400 and also the vet could careless and told me it must have been miscommunication like i cant listen! Im going to contact the lawyer for there lawsuit and get ahold of Better Business Bureau. Banfield is criminal for what they are doing! All they want is to put your pet under anesthesia and charge for not looking at the real problem. My cat has an abscess tooth shes 8yrs old, all they wanted to is a teeth cleaning and put my cat back to the same medicine that didnt work! But i should close to $3000’after tax/Medicine that doesn't workp
July 25 · tara downeyLong story short, my friends have had terrible experiences with Banfield across different states. I’ve had bad experiences with banfield- like there’s this air of profit-seeking, (i only go to them because of my locked in year contract).The attendee overcharged me and shrugged it off as a “miscommunication,” however, I specifically clarified the amount with them and they still overcharged me, and then they had the audacity to point out the charge which I had just brought to her attention like I didn’t see it. Girl, thats gaslighting customer service- like yeah, the issue I’ve just pointed out to you? is the issue I’m having. I don’t need you to tell me what my issue is.Otherwise, I’m glad they helped figure out my cat’s issue, but the way they dishonestly handle business has me considering needing a second opinion down the line..Lastly… banfield associate couldn’t find my cats prescription that was like 10ft near to their desk, and PetSmart only had like 2 employees so that was nice searching for ten minutes.
August 08 · Alexander MillerI wanted to say thank you to all the vets and front desk staff for just making me feel very comfortable leaving my sick pup with them. I felt very heard as I was panicking on the phone and they managed to fit my dog into their busy schedule. I’ll have to edit this once I get the names of the employees that helped but I feel very grateful and didn’t want to forget to thank the staff as my dog is now back to her happy, healthy, annoying self again haha
September 21 · Kristin O'Reilly
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