New London Veterinary Treatment Facility Introduce
For military families stationed at the Naval Submarine Base New London and throughout the Connecticut region, the New London Veterinary Treatment Facility (VTF) offers a unique and highly valuable resource for their pets' health needs. The VTF is professionally staffed by Army Veterinary Corps personnel, and while its primary mission is to provide care for government-owned animals, it also extends limited veterinary services to the privately owned pets of authorized personnel. This facility is a crucial component of the military community, providing professional care at a significantly reduced cost, which is a major benefit for many families. This article provides an overview of the VTF, its services, and what makes it a vital option for eligible pet owners.
The New London Veterinary Treatment Facility is located on the Naval Submarine Base at 521 Grayling Ave, Groton, CT 06340, USA. Its location is highly specific to those with base access, but for eligible families, its accessibility and low cost are unmatched. The facility is designed to be accessible, with a wheelchair-accessible entrance and a wheelchair-accessible parking lot. This ensures that every member of the military community can bring their pets in for care without any physical barriers. Due to the nature of a military facility, a secure environment is maintained at all times. All services are provided by appointment, and it is highly recommended to schedule in advance to ensure your pet can be seen promptly.
The services offered at the New London Veterinary Treatment Facility are tailored to the needs of its military clientele, focusing on essential and preventative care. While it is not a full-service animal hospital, it provides the core services necessary to keep pets healthy and to meet military and travel requirements.
Services offered at New London Veterinary Treatment Facility include:
Routine Veterinary Care: The facility provides essential care, including physical examinations, wellness checks, and preventative medicine to ensure the ongoing health of pets.
Vaccinations: A variety of vaccinations are available to protect pets from common diseases, which are vital for a pet's health and are often required for travel and on-base housing.
Health Certificates for Travel: For military families undergoing a Permanent Change of Station (PCS), the VTF is a crucial resource for obtaining last-minute health certificates and the necessary paperwork for traveling with pets, especially for international moves.
Pet Registration: All dogs and cats in on-base housing are required to be registered with the facility, a service that helps manage and track the pet population on the base.
Minor Procedures: The facility provides a range of basic services and minor procedures, which are essential for routine pet care.
The unique nature of the New London VTF comes with both significant benefits and some challenges, as reflected in customer reviews. The core of its appeal lies in its cost-effectiveness and its mission to serve the military community.
Features and Highlights of New London Veterinary Treatment Facility:
Incredibly Affordable Services: A major draw for the clinic is the low cost of its services. As one client notes, the pricing is "insanely affordable," making it an accessible option for military families operating on a budget.
Specialized Services for Military Members: The facility's expertise in handling the specific paperwork and requirements for military moves, as seen in the case of a last-minute health certificate for a move to Japan, is a unique and invaluable benefit that is hard to find at civilian veterinary clinics.
Compassionate Veterinary Staff: While there may be operational issues, the professional staff, including Dr. McCoy and the vet tech, are often praised for being friendly, kind, and accommodating, demonstrating a genuine concern for the animals and their owners.
Exclusive to the Military Community: The facility's focus on military families ensures a specialized level of understanding and care that civilian clinics may not have, particularly regarding the unique challenges of military life with pets.
To make an appointment or to inquire about services, you can reach the New London Veterinary Treatment Facility at the number provided below.
Contact Information:
Address: 521 Grayling Ave, Groton, CT 06340, USA
Phone: (860) 694-4291
For military families in Connecticut, the New London Veterinary Treatment Facility is a resource well worth considering. While the client experience can vary, as illustrated by one of the reviews, the facility's mission to provide affordable, essential care is a core strength. The "insanely affordable price" for key services and the professional, accommodating staff like Dr. McCoy are significant highlights. The ability to handle specialized tasks like international pet travel paperwork on short notice is a benefit that is difficult to find elsewhere and saves military members both time and money. While the facility's administrative procedures may be a point of frustration for some, the kindness of the medical staff and the value provided for the price make it a strong option for those with access to the base. It is a place that understands the unique needs of military families and provides a tailored, compassionate service that helps ensure their beloved pets are healthy and ready for whatever their next assignment may be.
New London Veterinary Treatment Facility Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Appointments recommended
New London Veterinary Treatment Facility Photos



New London Veterinary Treatment Facility Location
New London Veterinary Treatment Facility
521 Grayling Ave, Groton, CT 06340, USA
New London Veterinary Treatment Facility Reviews
pricereceptionistinformation
★ 5★ 4★ 3★ 2★ 1Truly cannot recommend them enough. I needed a last minute health certificate for a PCS to Japan the day before and without being a patient they were able to get us in and issue all of my dogs paperwork for an insanely affordable price. Dr. McCoy and all the staff were so friendly and accommodating.
January 29 · Kennedy ShippeeI truly wish I could give a higher rating, but this place really gave a horrible impression.Our appointment was at 1:40pm. We arrived on time, even a few minutes earlier.The receptionist, Michelle, told us to sit down and that we would be helped quickly.30 minutes later we were finally called back. The room was huge enough to accommodate myself and my family with tons of space left.Immediately, Michelle told us only two people per room. OK, understandable, but another military family who also had their kids in a room were given an allowance for some reason.I tried to get pricing for treatments but Michelle stood in the doorway, rattled off prices without showing me an itemization, and then shut the door.During this time I was trying to communicate over the phone what the prices were to my husband, but the reception in the building was nonexistent.So, my husband came back inside so I could discuss it with him.Within minutes, Michelle opened the door and rudely told him and my son to get out of the room.OK, fine.The vet tech came back in and asked what I decided on for treatment. Again, with their vague pricing i was unsure about what the total price would be.Unfortunately, we couldn't secure treatment for my senior cat because of time constraints, so we had to leave at 2:30. They don't stick to a timely schedule here.I'm not even sure the low prices here are worth it with the behavior of their receptionist.On a positive note, the vet tech was very kind.
June 17 · Mrs SunshineHORRIBLE front desk. Called multiple days in a row with no answer only to be told not to leave a message. Can only schedule appointments 1 day per month and they were booked within 20 minutes. The office’s response to not answering their phone was for me to take time off of work and drive in to schedule an appointment….I thought that’s what phones were for. Comical.
October 30 · Tiger LilyThey schedule annual checkups about a month out (not sure about sick visits), so plan accordingly. Easy to transfer records from previous vets. Vet and techs are very nice and provide clear information. Employees seemed to get along with each other well.
October 17 · Allison McEnteeGreat experience with my cat and dog here. They were also very good at explaining things and were proactive in asking about next move regarding care plan and information about preventative treatment. Definitely not looking to take my money, but rather giving my pets the right care.
November 11 · Elizabeth Stevens
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