Northridge Veterinary Center

- 19462 Rinaldi St, Northridge, CA 91326

For residents of Northridge and the surrounding San Fernando Valley, finding a trusted animal hospital for the care of a beloved pet is a top priority. Northridge Veterinary Center, located at 19462 Rinaldi St, is a facility that offers a broad spectrum of veterinary services, from routine check-ups to complex medical and surgical treatments. The hospital is an animal hospital equipped to handle a variety of needs, providing everything from general medicine to emergency care, and catering to a diverse range of pets, including exotics and pocket pets.

The center’s service offerings are extensive, designed to provide comprehensive care throughout a pet’s life. The hospital is equipped with a fully stocked pharmacy and on-site lab work capabilities, which can expedite diagnosis and treatment. In addition to medical services, the center also provides boarding and bathing, offering a convenient solution for pet owners who need a safe place for their pets during travel or other commitments. For those who are unable to bring their pet in, the hospital also lists home services as part of its offerings, which can be an invaluable feature for some pet owners.

However, it is important for potential clients to be aware of a range of experiences shared by past customers. While the hospital aims to serve the community, some reviews highlight significant concerns regarding the level of care and customer service. One reviewer expressed extreme disappointment, stating that a check-up felt "rushed and incomplete" and that the doctor, Dr. Smith, did not perform key checks like taking vitals or a temperature. The customer was further shocked when they found that the medical report allegedly falsified that these checks had been performed. This claim of falsifying a medical report is a serious accusation that suggests a lack of transparency and integrity, which are crucial in the veterinary field.

Another review recounts an "upsetting experience" with the office manager, Jan. The customer, who was attempting to address concerns about their pet's care, was met with rudeness and defensiveness, and was even threatened with the police for expressing their intent to share their experience with other pet owners. This review suggests a difficult customer service environment and a lack of empathy when issues arise. A third, highly distressing review describes a traumatic experience where a dog, who was taken in for a minor issue, allegedly suffered a severe injury at the clinic. The customer claims their dog was fine upon arrival but was screaming in pain and unable to stand after a procedure, with the doctor allegedly denying accountability and failing to provide proper pain medication or a diagnosis. These accounts of alleged negligence, lack of accountability, and poor customer relations are serious and should be considered by anyone looking for veterinary care.

Northridge Veterinary Center is located at 19462 Rinaldi St, Northridge, CA 91326, USA. Its location is easily accessible for residents of Northridge and the surrounding areas. When planning a visit, it is worth noting that appointments are recommended to ensure prompt service. The hospital is equipped with accessibility features, including a wheelchair-accessible car park and a wheelchair-accessible entrance, to accommodate all visitors.

Services Offered:

• General Medicine: Including treatments for acute illnesses and chronic conditions.
• Lab Work and Diagnostics: On-site lab work for quick results.
• Dental Care: From general cleanings to digital x-rays.
• Surgical Services: Including spays and neuters, lump removals, and other general and orthopedic surgeries.
• Emergency and Urgent Care: Providing treatment for urgent and emergency situations.
• Prescription Management: A fully stocked pharmacy for prescription refills and specialized dietary foods.
• Care for Exotic and Pocket Pets: Specialization in the unique needs of a variety of non-traditional pets.
• Boarding and Bathing: On-site services for pet care when owners are away.

Features / Highlights:

• Wide Range of Services: Provides a comprehensive list of medical and surgical procedures.
• Care for Exotics: Specializes in exotic and pocket pets, a service not offered at all animal hospitals.
• Fully Stocked Pharmacy: Convenient for obtaining prescribed medications.
• Boarding and Grooming: Offers additional services for pet owners.
• Accessibility: Features a wheelchair-accessible car park and entrance.

Contact Information:

Address: 19462 Rinaldi St, Northridge, CA 91326, USA

Phone: (818) 832-1888

What is worth choosing?

When considering Northridge Veterinary Center, it is essential for California pet owners to weigh the comprehensive services offered against the serious concerns raised in customer reviews. On paper, the hospital provides a broad and convenient range of services, from routine care and prescriptions to specialized surgery and care for exotic pets. The availability of on-site services like boarding and a fully stocked pharmacy are definite advantages that can streamline pet care. The hospital's ability to handle emergency situations is also a valuable service to the community.

However, the negative experiences detailed in the reviews are significant and cannot be overlooked. The claims of rushed appointments, alleged falsified medical records, and a confrontational staff, as well as a distressing account of a pet being injured while in their care, are major red flags. Pet owners in the San Fernando Valley rely on veterinarians to be trustworthy, compassionate, and transparent, and these reviews suggest that those standards may not have been met for some clients. The accounts of a lack of accountability and empathy from both the doctor and the office manager are particularly concerning for anyone who is entrusting their pet to a medical professional.

Given the conflicting information, a potential customer should proceed with caution. While the facility's extensive services may be appealing, it is crucial to consider the experiences of other clients. It may be beneficial to schedule a brief initial visit or consultation to gauge the atmosphere and the staff's professionalism firsthand. Ultimately, the choice of a veterinary clinic is a deeply personal one, and it is vital for pet owners to feel complete confidence in the care their beloved animals will receive. Based on the provided reviews, the experiences at Northridge Veterinary Center have been highly inconsistent, and potential clients should be aware of this before making a decision.

Northridge Veterinary Center

19462 Rinaldi St, Northridge, CA 91326, USA