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Omnia PetPet Store Near MeWashingtonKing CountyCovingtonPet Store in 167th Place SoutheastPetco
Petco ico

Petco
- 27111 167th Pl SE Ste 113, Covington, WA 98042

Pet store, Fish store ★4.0·$$

27111 167th Pl SE Ste 113, Covington, WA 98042, USA

4.0
This location has not met my expectations for customer service on multiple occasions. During my recent visits, I encountered several challenges that left me disappointed.On one occasion, I visited to purchase a replacement fish after the passing of my previous one. While selecting the appropriate fish in the aquatic section, I attempted to call the store for assistance. The associate who answered appeared confused by the call rather than me coming to the front to ask for help. During our brief interaction, I tried engaging in small talk, but the associate was largely unresponsive and seemed disengaged. I then moved to the tank to indicate which fish I wanted, and once he completed bagging the fish, he offered a generic goodbye. Unfortunately, I found the entire interaction discouraging and chose to say "there's no need to be nice now when this whole interaction was off putting."Subsequently, I requested to speak with a manager or supervisor, as I felt my concerns had not been adequately addressed. I had the opportunity to meet the store’s general manager, who dismissed my feedback and suggested that I was being overly passive toward the staff member involved. I was also informed that the associate had a hearing impairment. If this is the case, it would be helpful for the store to communicate such information to customers to ensure appropriate interactions.On a later visit, I hoped to find the items I needed in stock. During my time in the aquatic section, I observed other customers seeking assistance. A staff member was approached to help one individual, but no further support was offered to others present. Despite efforts by customers to signal for help, no staff members responded for an extended period. I waited approximately 20 minutes, observing the lack of assistance, and ultimately chose to retrieve a few aquatic plants myself. I was upfront with the checkout associate about my action. She expressed concern and advised me not to do that in the future, suggesting I should have asked for help. I explained that staff had not been available to assist, which impacted my shopping experience. Additionally, she seemed to suspect I had tampered with the plant tags, which was unnecessary.I believe the store could improve the customer experience significantly by implementing systems such as a paging or buzzer system for staff to alert them when assistance is needed. Providing better proactive support would ensure customers feel welcomed and valued during their shopping experience. - Nicola Marie
Petco Overview Intro Detail Photos Location Reviews

Petco Introduce

For many residents in Washington, a local pet store is more than just a place to buy food; it's an essential part of caring for their beloved animal companions. From the smallest fish to the biggest dogs, pets are a central part of our lives, and having a reliable source for their needs is crucial. In the community of Covington, Petco serves as a major hub for pet owners, offering a wide variety of products and services. As a large retailer, Petco aims to be a one-stop-shop for everything from food and toys to grooming services and essential supplies. They cater to a diverse range of pets, including dogs, cats, fish, reptiles, and other small animals, providing a comprehensive inventory designed to meet the needs of a broad customer base. This can be particularly convenient for multi-pet households that need to stock up on different types of supplies in a single visit. The store's structure is designed for ease of shopping, with organized aisles and clearly marked sections for different animal types and product categories, helping customers find what they need efficiently.

The store is a familiar sight to many, and its presence in the community provides a go-to location for a variety of pet-related tasks. While the convenience and wide selection are definite benefits, it's also true that a large store can sometimes present unique challenges, particularly when it comes to personalized customer interactions. Customers often look for expert advice and attentive service, which can be a key part of their shopping experience, especially when dealing with complex pet care needs like aquatics or specialized grooming. Therefore, the ability of a store to balance its broad appeal with a high level of customer care is often what sets it apart. The store is well-equipped to handle various needs, from a quick trip for a bag of food to a more involved visit for a pet grooming appointment, making it a versatile option for the local pet-owning population.

The Covington Petco is located at 27111 167th Pl SE Ste 113, Covington, WA 98042, USA. This location places it within a busy commercial area, easily accessible to residents of Covington and surrounding communities. The store’s placement within a larger shopping complex provides ample parking and makes it a convenient stop during a day of errands. The store is committed to being accessible to all customers, with a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. These amenities ensure that people with mobility challenges can navigate the store comfortably and safely. For customers who prefer a speedy shopping experience, the store is planned for a "quick visit," allowing you to get in and out efficiently when you're in a hurry. Furthermore, the store's modern service options, including curbside pickup, delivery, and in-store pickup, offer flexibility for those who prefer not to spend a lot of time inside or who simply want the convenience of having their order ready for them.

When it comes to paying for your purchases, Petco offers multiple convenient options. They accept major credit cards and debit cards, providing a standard and secure way to complete your transaction. For customers who use modern technology, the store also accepts NFC mobile payments, making it easy to pay with a smartphone or other device. This range of payment methods caters to different customer preferences and ensures a smooth checkout process. An added amenity is the availability of Wi-Fi within the store, which can be helpful for customers who need to quickly look up product information or check their pet's needs while shopping.

Services Offered:

  • Curbside pickup: A convenient option for customers who have placed an order online and wish to have it brought out to their vehicle without having to enter the store. This is particularly useful for large, heavy items like bags of food or litter.
  • Delivery: For the ultimate in convenience, Petco offers a delivery service for online orders, ensuring that you can get all the pet supplies you need brought directly to your home.
  • In-store pickup: This service allows customers to shop online and then quickly pick up their items inside the store, bypassing the need to search for products on the shelves.
  • In-store shopping: The traditional shopping experience, allowing customers to browse the aisles, see products firsthand, and make their selections in person.
  • Onsite services: Petco provides various services in-store, including grooming, which can be booked in advance or on-site, offering a comprehensive pet care solution beyond just supplies.
  • Grooming: The store offers grooming services for dogs, which can include bathing, haircuts, and nail trims. It is a service that aims to help maintain the hygiene and health of pets.

Features / Highlights:

  • Extensive variety of products: Petco is known for its wide selection, catering to a diverse range of pets, including fish, reptiles, and traditional companions like dogs and cats. This breadth of products makes it a one-stop-shop for many pet owners.
  • Multiple shopping options: With curbside pickup, delivery, and in-store pickup, Petco provides flexibility to suit different customer lifestyles, from those with limited time to those who prefer to shop from home.
  • Accessible for all: The store's commitment to accessibility, with wheelchair accessible entrances, parking, and restrooms, ensures that all members of the community can visit without significant barriers.
  • Technology-friendly payments: The acceptance of NFC mobile payments alongside traditional credit and debit cards makes for a modern and quick checkout experience.
  • Availability of onsite services: The option to get products and services like grooming in a single location can be a major convenience for busy pet owners.

Contact Information:

Address: 27111 167th Pl SE Ste 113, Covington, WA 98042, USA

Phone: (253) 638-1064

What is worth choosing:

For residents in Washington, the Petco in Covington offers a convenient and comprehensive solution for many pet-related needs. The store's biggest strength is its sheer variety and accessibility. It stocks a wide array of products for all types of pets, which can save a lot of time and effort for people who own multiple animals or have specific needs, such as for reptiles or tropical fish. The availability of multiple service options, including delivery and curbside pickup, is a huge benefit for customers with busy schedules or those who prefer a contactless experience. This flexibility makes it easy to get what you need, when you need it. The store’s commitment to physical accessibility, with features like wheelchair accessible entrances and restrooms, is also a significant factor, making it a welcoming place for all members of the community.

However, it is important for customers to be aware that the quality of service can vary. As with any large retail chain, individual experiences can depend heavily on the specific staff members on duty. Some customer reviews have highlighted concerns regarding staff responsiveness and the quality of specific services like grooming. For example, one review mentioned difficulty getting assistance in the aquatic section, with a wait time of approximately 20 minutes, and another detailed a disappointing grooming experience for a Bichon. These reviews suggest that while the store provides a lot of conveniences, customers may need to be proactive in seeking out assistance and communicating their specific needs clearly. The store's large size and busy nature can sometimes lead to staff being occupied, which might impact the level of personal attention a customer receives. Therefore, while Petco in Covington is an excellent choice for its wide selection of products and convenient services, customers should set realistic expectations regarding personalized, one-on-one assistance. It is a reliable resource for pet supplies and basic services, and for many in the area, it remains a primary destination for their pet care needs.

Petco Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Amenities

  • Wi-Fi
  • Wi-Fi
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Petco Photos

Petco Picture 1Petco Picture 2Petco Picture 3Petco Picture 4Petco Picture 5Petco Picture 6Petco Picture 7Petco Picture 8Petco Picture 9Petco Picture 10

Petco Location

Petco

27111 167th Pl SE Ste 113, Covington, WA 98042, USA

Petco Reviews

An average rating of ★4.3 from 1376 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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