Mutts & Butts

- 2076 Merrick Rd, Merrick, NY 11566

For pet owners on Long Island, finding a reliable pet store that feels like a part of the community is a true treasure. Mutts & Butts, located in Merrick, NY, is more than just a place to buy pet supplies; it's a family-owned institution with a rich history of serving local pets and their owners since 1976. This store has built its reputation on the principle of going above and beyond for every customer, with a mission to supply every pet need you may ever need or want. As a small business, it offers a level of personalized service and a depth of expertise that larger chain stores simply cannot match. From dogs and cats to fish and reptiles, Mutts & Butts provides a comprehensive selection of food, treats, toys, and accessories, ensuring that every type of pet is well-catered for. The staff’s passion for animals and their extensive knowledge about pet health and nutrition are what truly set this store apart. Customers are not just walking into a shop; they are entering a place where they can receive trusted advice and build a relationship with people who genuinely care about the well-being of their animal companions. This enduring commitment to personalized, friendly service has made Mutts & Butts a beloved fixture in the Merrick community, earning the loyalty of generations of pet lovers. This sense of community and dedication to excellent service is a key reason why so many New York residents consider this store their go-to source for all things pet-related.

The hallmark of Mutts & Butts is its outstanding customer service, a quality that is consistently praised in customer reviews. One customer’s experience perfectly illustrates this. They expressed their "love" for shopping at the store, highlighting how the staff, including a team member named Joe, was always "kind and friendly and helpful." The customer was particularly grateful that the store was willing to "special order" a specific brand of raw food for their pets, Danger, Potato, and Jinx, a service that demonstrates the business's commitment to accommodating individual needs. The review praised the "wonderful selection of supplies, food and treats," but it was the store's willingness to go the extra mile that cemented their loyalty, earning the shop "11/10 stars." Another customer's review further reinforces this reputation for excellence. They were helped by two different staff members, Paul and Tom, both of whom they described as "phenomenal" and "extremely knowledgeable." The customer noted that neither staff member was pushy, and both were "extremely honest and courteous," providing valuable advice on upgrading a beta fish tank. This positive experience led the customer to become a "forever customer," and they "highly recommend" the place. These testimonials show that the team at Mutts & Butts prioritizes a genuine, helpful interaction over a simple sale. This level of honesty and care is what builds lasting relationships with the community, making customers feel valued and supported on their pet ownership journey.

Mutts & Butts is located at 2076 Merrick Rd, Merrick, NY 11566, making it a convenient stop for residents throughout Merrick and the surrounding areas on Long Island, including Bellmore, Baldwin, Freeport, Wantagh, and Massapequa. The store is situated on a main thoroughfare, making it easy to find and access. It is thoughtfully designed to be a welcoming place for all customers, with a wheelchair-accessible entrance and a dedicated wheelchair-accessible parking lot. These features ensure that the shopping experience is comfortable and stress-free for individuals with mobility challenges. The store’s layout is also conducive to a quick visit, which is ideal for busy pet owners who need to pop in for a specific item. In addition to in-store shopping, Mutts & Butts offers several convenient service options, including free local delivery and in-store pickup, which provide flexibility for all lifestyles. The business also accommodates a variety of payment methods, including checks, credit cards, debit cards, and NFC mobile payments, making transactions fast and easy. The combination of a prime location, accessible facilities, and flexible service options makes Mutts & Butts a highly convenient and efficient choice for all your pet supply needs. The store is a central hub for the community, providing not just products but a place where local pet lovers can connect with knowledgeable and caring individuals.

Services Offered:

• Comprehensive Product Selection: The store offers a wide variety of supplies for dogs, cats, fish (including saltwater and freshwater), reptiles, and small animals.
• Special Orders: Mutts & Butts will go out of its way to special-order specific brands and items, such as raw food, to meet the unique dietary and supply needs of its customers' pets.
• Free Local Delivery: For added convenience, the store provides a free local delivery service to nearby areas on Long Island.
• In-store Pickup: Customers can place an order and pick it up at the store, streamlining the shopping process.

Features and Highlights:

• Family-Owned and Operated: With over 45 years in business, Mutts & Butts is a local small business that prioritizes personalized, community-focused service.
• Expert and Honest Staff: Team members like Paul, Tom, and Joe are highly knowledgeable and provide honest, pressure-free advice, helping customers make the best choices for their pets.
• Wide Variety of Specialized Brands: The store carries many specialty items and food brands that are not typically found in larger chains, including brands like Natural Balance and Health Extension.
• Outstanding Customer Service: As proven by glowing reviews, the staff is committed to providing exceptional, friendly, and helpful service to every customer.
• Accessibility: The store is committed to providing an accessible shopping experience with a wheelchair-accessible entrance and parking lot.

Contact Information:

Address: 2076 Merrick Rd, Merrick, NY 11566, USA

Phone: (516) 379-3456

What is worth choosing this place?

Choosing Mutts & Butts is a decision to support a local, family-owned business that genuinely cares about its customers and their pets. For New York pet owners, particularly those on Long Island, this store offers a level of service and expertise that is truly exceptional. The most compelling reason to choose Mutts & Butts is the combination of its expert staff and its commitment to customer satisfaction. The team’s extensive knowledge, from dog food to tropical fish care, means you can get accurate, honest advice without feeling pressured into a purchase. This trust is invaluable and is what turns a one-time visitor into a "forever customer." Furthermore, the store’s willingness to accommodate special orders for specific, hard-to-find products sets it apart from larger chains and demonstrates a dedication to meeting the unique needs of every pet. The wide and varied inventory ensures you can find supplies for a diverse range of animals in one convenient location. The combination of in-store shopping, local delivery, and in-store pickup provides a flexible and stress-free shopping experience that caters to modern lifestyles. In a world of impersonal big-box stores, Mutts & Butts stands out as a reliable and welcoming community hub. Its decades-long history and proven track record of excellent service make it a truly worthwhile and exceptional choice for any pet owner in the New York region who values quality, expertise, and personalized care.

Mutts & Butts

2076 Merrick Rd, Merrick, NY 11566, USA