Petco Introduce
For pet owners in the Coachella Valley and the broader California desert region, finding a reliable and comprehensive resource for their animal companions' needs is essential. Petco in Indio stands as a well-known name, offering a wide array of products and on-site services designed to support every aspect of a pet's life. More than just a pet supply store, this location serves as a hub for pet wellness, providing everything from nutritious food and essential gear to professional grooming, expert training, and convenient veterinary care. The store's philosophy is rooted in the belief that pets are family, and they strive to provide a single, accessible destination where pet parents can find what they need to ensure their pets live a happy and healthy life. From dogs and cats to tropical fish, reptiles, and small animals, the store's inventory caters to the diverse needs of the local community.
Petco operates on a model that combines a large retail selection with professional services, aiming to provide a seamless and convenient experience for its customers. While this structure offers many advantages, such as a wide variety of products and a network of connected services, some customer experiences can be mixed. Reviews from customers suggest that while the company has many resources, the quality of service can sometimes vary depending on the individual staff and management at a given location. This highlights the importance of open communication and pet owner advocacy. Despite some negative feedback regarding specific incidents, the store remains a foundational resource for many residents. They offer multiple ways to shop, including curbside pickup and delivery, demonstrating their effort to adapt to the needs of modern, busy customers in California.
Petco is conveniently located at 42700 Jackson St, Indio, CA 92203, USA. This location makes it easily accessible for residents of Indio and the surrounding areas within the Coachella Valley. Being situated on a major street simplifies travel, which is a significant advantage when you need to pick up supplies or bring your pet in for a scheduled service. The store is committed to providing a welcoming environment for all visitors, which is reflected in its accessibility features. Petco offers a wheelchair-accessible car park, a wheelchair-accessible entrance, and a wheelchair-accessible toilet, ensuring a comfortable visit for all members of the community. The store is designed for quick visits, and with amenities like Wi-Fi, it provides a convenient and efficient shopping experience. Petco also accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and easy.
Petco in Indio offers a wide range of services designed to address various aspects of a pet's health and wellness. Their on-site services are a key feature that goes beyond a simple retail experience, providing a one-stop-shop for many common pet care needs. While the quality of these services can be subject to individual experiences, the availability of a wide range of options is a notable benefit. The services are intended to help pet owners proactively manage their pets' health and behavior. Below is a detailed list of the services they are known to provide:
Grooming Services: Professional grooming for both dogs and cats, from baths and nail trims to full haircuts, performed by certified groomers.
Dog Training: Offers positive reinforcement-based training classes for puppies and adult dogs, including group and private lessons, to help build a strong bond and teach essential skills.
Veterinary Services: The store hosts a Vetco Vaccination Clinic, which provides a convenient and affordable option for preventive care, including vaccinations, microchipping, and deworming, all administered by a licensed veterinarian.
Aquatics Department: A dedicated section with a wide range of freshwater, tropical, and saltwater fish, along with all the necessary supplies for aquariums and fish care.
Reptile and Small Animal Sections: Provides a selection of live reptiles and small animals, along with all the essential supplies, food, and habitats for their specific care needs.
Pet Adoptions: Partnering with local animal welfare organizations, the store provides a space for pet adoptions, helping homeless animals find a loving home in the community.
Petco in Indio offers several key features that can be highly beneficial for pet owners. The store's comprehensive nature is a major highlight; it offers a vast selection of products for nearly every type of pet, from food and toys to habitats and accessories. The on-site services, including grooming, training, and a vaccination clinic, provide a level of convenience that distinguishes it from other retailers. For many, the ability to get supplies and professional care in a single trip is a significant time-saver. Additionally, the availability of different shopping methods, such as curbside pickup, delivery, and in-store pickup, caters to the diverse needs of modern consumers. The store also accepts a variety of payment options, including mobile payments, for a seamless checkout process. The presence of a Vetco clinic is a notable benefit, offering accessible, preventative veterinary care without the need for a separate visit to a different clinic.
However, it is important to address the concerns raised in some customer reviews. These negative experiences, which mention issues with live animal care, grooming services, and staff professionalism, highlight the importance of individual staff performance. The review regarding the reptile enclosures and animal care raises a serious concern about the well-being of the animals in the store's care. Similarly, the review about the grooming salon and a lack of empathy and professionalism from staff members, including a manager, suggests a potential for inconsistent service and a lack of accountability. These are critical points for any potential customer to consider. While Petco has many resources and services, a customer's experience can depend heavily on the specific employees they interact with. It is always a good practice to observe and ask questions to ensure the care provided meets your standards and those of the animals.
For anyone in the Indio area looking for a reliable pet store, Petco is easy to find and contact. Whether you need to book a grooming appointment, inquire about a specific product, or have a question about your pet's health, their team is available to assist you. Having this contact information readily available is a great convenience, especially for pet owners with busy schedules. You can reach them at the following address and phone number:
Address: 42700 Jackson St, Indio, CA 92203, USA
Phone: (760) 347-7326
For a pet owner in California, choosing Petco in Indio can be a good option due to its comprehensive nature and convenience. The store offers a vast selection of products and a variety of on-site services that can simplify pet care. The convenience of a single location for supplies, grooming, training, and vaccinations is a significant advantage. The presence of specialized departments for fish and reptiles also makes it a valuable resource for a wide range of pet owners. However, it is crucial to be a mindful consumer and an active advocate for your pet. The negative reviews highlight the importance of paying attention to the specific care and professionalism of the staff you interact with. For pet owners who prioritize convenience and a one-stop-shop model, Petco can be a suitable choice. However, for those who seek a more personalized and consistently high-quality experience, it might be beneficial to visit the store and assess the services and animal care firsthand. A little due diligence can go a long way in ensuring your pet gets the care they deserve and that you have a positive experience.
Petco Details
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










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Petco Reviews
groomingpricejobfish tanknamenailsemployeecricketscashierdog food
★ 5★ 4★ 3★ 2★ 1Super wings are all moldy and are dead the some of the superworms were in the refrigerator and they're not supposed to be be taken care of by temperature wise of the tank Petco didn't care the temperatures the ball python had no water and it was way too hot for a snake like that the geckos were in the right substrate and or we're looking for you know humidity and they didn't have none the enclosure was too hot and I got a baby bearded dragon that is got way too to get away from its moment so soon to get sold in pet store I'm surprised it's the size of my middle finger hope to hear from you
May 27 · Kelly WallPetco Indio’s grooming salon is a joke. I brought in my 14-year-old, 15 lb white terrier mix a dog who’s been coming here for years with a vet-issued medical exemption for the rabies vaccine. Desiree, the “grooming specialist,” took one look and basically acted like he was foaming at the mouth.She flat-out refused to trim his nails, claiming she was “uncomfortable” and thought he might have rabies. Not only is that wildly unprofessional, it’s ignorant his exemption is legal and documented. Desiree couldn’t even explain herself, wouldn’t look me in the eye, and clearly has zero training in both dog handling and basic customer service.I waited for the salon manager who was supposed to show up at 11 AM but surprise: no one showed up. I gave them until 11:30 before walking out. No help. No answers. No accountability.Eric “The general manager “couldn’t even get a hold of the salon manager. Offered no help and no solution. You can tell he’s not a real leader and is just a paper pusher and a corporate yes man.This place doesn’t care about long-time customers, senior dogs, or common decency. If you want your pet treated with care and respect, go anywhere else. Petco Indio is disgraceful .
July 29 · Nick AvolThis Petco has THE BEST dog trainer I’ve ever met—Ricki! My dog is high-energy and reactive to other dogs, but thanks to Ricki, we can now walk calmly without stress. Ricki really understands how to guide dogs with positivity, set clear boundaries, and reward them the right way. Most of all, she truly loves dogs—and my cautious pup feels it. She gets excited as soon as we pull into the parking lot!The training sessions are effective and fun, and the Petco setting—with all its natural distractions—is perfect for helping dogs learn to focus. Bonus: the entire staff is super friendly and supportive!
April 21 · Heejoo CheonThank you Ricki for being an amazing trainer for my LuLu it was a great experience that LuLu and I will continue to work on our journey of positive development of a well behaved doggy!
July 27 · Lisa EsquivelDesiree at the Petco grooming salon in Indio is an absolute disgrace to the profession. She acts like she hates animals, hates customers, and hates being there. Her constant eye-rolling, deep sighs, and total lack of empathy made it painfully clear she’s in the wrong line of work. She has zero understanding of customer service and even less concern for the pets she’s supposed to care for. It’s genuinely unsettling.But it gets worse today, Desiree had the personal information of every single grooming client laid out on the counter. Names, phone numbers, email addresses, and home addresses fully exposed for anyone walking by to see or snap a photo. Have we no confidentiality standards? Or is Desiree just doing whatever she wants without consequences? This isn’t just lazy it’s a serious violation of privacy and basic professionalism.And where was the leadership? Nowhere. General Manager Eric is a spineless shell of a man who either doesn’t care or doesn’t have the backbone to run his store. His absence and silence speak volumes about the culture he allows.If you value your pet’s safety, your personal privacy, or simply expect an ounce of respect, avoid this Petco location at all costs. It’s a joke and not the funny kind.
July 29 · Jerry
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