Petco Introduce
Introduction / Overview
Pet ownership is a rewarding experience, and having a trusted local resource for all your pet's needs is essential. For residents of Omaha, Nebraska, and the surrounding areas, Petco at 12410 K Plaza serves as a convenient and comprehensive destination for pet supplies, food, and various services. Known for its wide array of products, Petco caters to a diverse range of pets, from traditional companions like dogs and cats to more specialized animals such as fish and reptiles. This store prides itself on offering a well-organized and clean shopping environment, making it easy for customers to find exactly what they need for their furry, scaly, or finned friends. Whether you're a new pet parent or a seasoned enthusiast, this Petco location is designed to be a one-stop shop for everything you could possibly need to ensure your pet's well-being and happiness. The store aims to create a welcoming atmosphere where both pets and their owners feel at home, providing a community hub for pet lovers in the Nebraska region. It’s a place where you can stock up on your pet’s favorite food, discover a new toy, or get expert advice on their care.
Beyond just a retail space, Petco has long been a part of the local community, contributing to the health and happiness of pets and the people who love them. Its commitment to providing a vast selection of high-quality products from trusted brands is a key reason for its popularity. From premium dog and cat foods designed for specific dietary needs to a colorful assortment of toys, treats, and accessories, the shelves are stocked with items that cater to all life stages and preferences. The store's reputation is built on its ability to meet the everyday needs of pet owners while also offering specialized items that can be harder to find. The focus on variety ensures that whether you're shopping for a puppy, a senior cat, a tropical fish, or a chameleon, you will likely find the right products to support their health and well-being.
The store’s layout is designed for a seamless shopping experience. Customers frequently praise the organization and cleanliness of the aisles, which makes it simple to navigate and locate desired items. The commitment to a well-maintained environment enhances the overall experience, ensuring that your trip is efficient and pleasant. This attention to detail reflects a dedication to customer satisfaction that extends beyond the products themselves. By creating a professional and welcoming space, Petco reinforces its position as a go-to resource for pet owners in the Omaha area. The store's consistent availability of a wide range of products means you can count on finding your essentials whenever you need them, reducing the need for multiple trips to different stores.
Location and Accessibility
Situated at 12410 K Plaza, Omaha, NE 68137, USA, Petco is conveniently located to serve the local Nebraska community. Its placement in a well-trafficked area makes it easily accessible for a quick visit or a more leisurely shopping trip. For customers driving to the store, there is a wheelchair-accessible parking lot, which provides convenience for all patrons, including those with mobility challenges. This focus on accessibility ensures that the store is open and welcoming to everyone. The building itself features a wheelchair-accessible entrance, further demonstrating a commitment to serving all members of the community.
The location’s accessibility is a key factor in its popularity. Whether you live in Omaha or are just passing through, finding the store and parking is straightforward. The surrounding area is well-connected, allowing for easy travel from various neighborhoods. The strategic placement of Petco at this address allows it to be a central hub for pet-related shopping and services for many residents.
Services Offered
Petco offers a variety of services to enhance the customer experience and provide added convenience. These include:
- Curbside pickup: A convenient option for customers who prefer to order online and have their items brought out to their vehicle. This service is ideal for quick, contactless transactions.
- Delivery: For those who prefer the convenience of having their pet supplies delivered directly to their door, Petco offers delivery services, ensuring you never run out of essentials.
- In-store pickup: This service allows customers to place an order online and pick it up inside the store at their convenience, often within a short timeframe.
- In-store shopping: The traditional shopping experience, allowing customers to browse the aisles, inspect products, and get personalized assistance from staff.
- Onsite services: Beyond just retail, Petco also offers various onsite services, which can include things like pet grooming. It is important to note that customer experiences with these services can vary, as highlighted in some reviews.
Features / Highlights
Petco is distinguished by several features and highlights that make it a notable destination for pet owners in Nebraska. These include:
- Types of Stores: The location is not just a general pet store but also functions as a specialist shop, including a fish store, goldfish store, reptile store, and tropical fish store. This specialization ensures a wide selection of products and expertise for a diverse range of pets.
- Accessibility: The store is committed to accessibility, featuring a wheelchair-accessible entrance, parking lot, and restroom, making it a welcoming place for all customers.
- Amenities: To make the shopping experience more pleasant, Wi-Fi is available for customers to use while in the store.
- Planning: Petco is designed for quick visits, allowing customers to efficiently find what they need and check out without unnecessary delays.
- Payment Options: The store offers a variety of convenient payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions smooth and hassle-free.
- Wide Product Selection: From a customer’s perspective, the store is known for being “well-stocked” and offering “everything you could possibly need for your pet,” including a wide variety of food, treats, and toys for different animals.
Contact Information
For inquiries or to place an order, you can contact Petco at the following:
Address: 12410 K Plaza, Omaha, NE 68137, USA
Phone: (402) 330-9643
What is worth choosing
Choosing Petco in Omaha, Nebraska, is a great option for a variety of reasons, particularly for residents seeking a comprehensive and convenient resource for their pet-related needs. The store's key strength lies in its extensive selection of products. For anyone shopping for their pets, whether it’s a dog, cat, fish, or reptile, the store’s well-stocked and organized aisles make it easy to find everything from essential food to fun new toys. The variety is a major draw, with the store catering to a broad range of pet types and offering specialized sections like the fish and reptile stores, which can be hard to find elsewhere. This specialization means you can trust that they have the specific items required for the care of your unique pet.
The store also earns high marks for its cleanliness and organization, which contributes to a stress-free and pleasant shopping experience. Customers have noted that the store is well-maintained, a small detail that makes a big difference in a retail environment. The friendly and helpful nature of the checkout staff is another positive aspect, adding a human touch to the transaction. For customers who appreciate a professional yet approachable interaction, this is a significant benefit.
Furthermore, the accessibility and convenience features make Petco a top choice. The availability of curbside pickup, delivery, and in-store pickup options reflects a modern approach to retail that values customer convenience and flexibility. These services are particularly useful for those with busy schedules, allowing them to get their pet supplies without a long in-store visit. The acceptance of various payment methods, including NFC mobile payments, also simplifies the checkout process, making it a quick and seamless experience.
While some reviews suggest that there can be issues with the grooming department and overall customer service in specific situations, these do not seem to represent the general experience for most shoppers. The store's primary value proposition remains its role as a reliable, well-stocked supplier of pet products, making it a strong choice for the majority of pet owners in the Omaha area. The vast selection, easy accessibility, and range of convenient services make it a destination worth visiting for all your pet care needs.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
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Petco Location
Petco Reviews
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★ 5★ 4★ 3★ 2★ 1Great store to get everything you could possibly need for your pet. My husband and I were there shopping for our two cats, and we found lots of cat food, cat treats, and toys to take home for them. The store was clean, well‐stocked, or organized. The checkout clerk was friendly.
April 15 · Wendy WebbThis review is for grooming department. I’ve been a 5 year customer of this location and the grooming department has gone down hill. At the end of June I had an appointment scheduled for Sunday morning at 9 am I show up and doors are locked and no associates in site! Then I see a slew of associates sitting in their cars while customers line up at the door waiting for their SCHEDULED GROOMING APPOINTMENTS! We then see an associate talk to a customer and say “We are waiting on our manager, she’s the only one who has keys!” I was appalled and waited about 20 minutes after 9 am without the manager ever showing up. On top of that nobody contacted me about my appointment to apologize. So I decide okay I’ll give them another chance it was just a fluke one off situation. Fast forward to today I show up for my appointment a few minutes early it was at 10am. This girl comes to the register and says my groomer is busy so she’ll have to talk to her and see if I need to wait to be checked in. Mind you I’m a few minutes early. So I step off to the side and wait. The next lady they start checking in inside of connecting with me to let me know if my groomer is going to check me in or not. The lady with a dog named bandit is a NEW CUSTOMER with NO APPOINTMENT. They start putting her info into the system and I’m still standing there nearly 6 minutes later wondering what’s going on as my dog increasingly gets more anxious and starts shaking. Normally it’s a quick check in process and he doesn’t go into distress. I ask them at that time if they’re able to take him back because he’s having a panic attack they say no! That he needs to be checked in first I’m like are you kidding me? So I tell them I’m gonna go outside for a bit until they’re ready. They called me at 10:16 and I missed the call so I figured okay time to take him in my groomer is ready to be told he’s not aloud to be taken because it was longer then 15 minutes after his appointment time! I call them and miranda the “grooming manager” answers. Says yeah that just happens sometimes with new customers (meaning the lady behind me with bandit). She didn’t apologize and starts arguing with me about how I went outside and was gone till after 10:20am which isn’t true. We went in before then to take him back after they called me! Unprofessional, disrespectful and I won’t be returning like Miranda said don’t bring him back! Such a disgrace when I’ve been a loyal customer for 5 years! Screw this place take your money to a small business instead. EDIT 9/3/25: I’ve been a loyal petco customer for more then 5 years and they banned me from services at all Petcos without ever even speaking to someone in person regarding this matter. All conversations were over the phone and I was unhappy and had the right to be be regarding my above issues I’ve had with this location. Miranda should be immediately terminated for her rude behavior! That isn’t how you should ever speak to customers!
September 03 · Alison AdamsHas everything stocked of what I need and usually the animals are in decent care. The workers are helpful and knowledgeable on my previous visits but in the past I’ve seen they kept an enormous male gargoyle with a female. They had a snake in rough shape on the floor for over 2 months which got the attention on a FB group in lack of care and I kept going and he was still on the floor regularly priced instead of a vet. I went back today and they have 2 adult day geckos and the female has bad wounds and the worker said it’s normal when a male and female were housed together to get eggs. I just wish they’d separate by gender because the girls are being sold as beaten up and pregnant. I don’t recommend getting a reptile from this location.
May 09 · Skylar WhalenBruce, my 5 1/2 month old male yellow & white Lab, loves this place. BTW his fur coat hasn't decided which color he is going to be. So, this store is great.
February 19 · MikeI come here frequently shopping for our 2 dogs. This pet store is top notch and everything you could think of is here. There is so much variety to choose from is one of its biggest strengths. Every time I come here I have to browse all the live tanks. Today they had ferrets. I was hooked and wanted to bring them all home with me. The fish tanks are always joy to watch as well. I finally had to force myself to leave before I bought everything. The staff was friendly and helpful. The store was clean and well maintained. The isles were clutter free and easy to walk through.
June 18 · Ed C
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