Petco Introduce
Introduction / Overview
For pet lovers in Omaha, Nebraska, and the surrounding communities, having a reliable and well-stocked pet store is a cornerstone of responsible pet ownership. The Petco located at 13660 W Maple Rd offers a friendly and professional environment where you can find everything you need to care for your beloved companion. This store is more than just a place to buy supplies; it's a resource hub where knowledgeable staff members are ready to assist you. Whether you're welcoming a new puppy into your home or you're a seasoned pet parent looking for specialized food, toys, or healthcare products, this location aims to provide a pleasant and efficient shopping experience. The atmosphere is consistently described as "nice" with a "nice atmosphere," making it a welcoming place for both pets and their owners.
The store is well-regarded for its wide selection, competitive prices, and organized layout. Customers often note that they can find "everything your pet needs," from food and treats to toys and accessories. This comprehensive inventory means you can save time by making one trip for all your pet's necessities. The staff's expertise is another frequently praised aspect. They are described as "friendly and knowledgeable," which is invaluable when you're seeking advice on a new product or have questions about your pet’s needs. One customer highlighted the helpfulness of a worker who provided guidance to first-time rat owners, demonstrating the staff's dedication to assisting customers with a variety of pet types. This personalized service adds significant value and builds customer trust.
Beyond the everyday supplies, this Petco location also offers a diverse range of products for specific types of pets. In addition to being a general pet supply store, it functions as a fish store, goldfish store, reptile store, and tropical fish store. This specialization ensures that enthusiasts of these unique animals can find the necessary equipment, food, and habitats to create a healthy and stimulating environment. The commitment to a wide range of products for all types of pets, combined with a friendly and supportive atmosphere, makes this Petco a go-to destination for pet owners throughout the Omaha region.
Location and Accessibility
The Petco store is conveniently located at 13660 W Maple Rd in Omaha, NE 68164, USA. This prominent address makes it easily accessible for residents across the city and neighboring areas. Situated on a major thoroughfare, the store is easy to find, whether you are making a planned trip or a quick stop on your way home.
Accessibility is a key priority at this location. The store is designed to be welcoming to all customers, including those with mobility challenges. There is a wheelchair-accessible entrance, ensuring smooth entry and exit. Additionally, a wheelchair-accessible parking lot is available, providing convenient and stress-free access from the moment you arrive. The store also features a wheelchair-accessible restroom, further demonstrating its commitment to providing a comfortable and inclusive environment for everyone.
Services Offered
Petco at 13660 W Maple Rd provides a variety of services designed to make pet care more convenient and accessible. These services include:
- Curbside pickup: For a fast and contactless experience, customers can order online and pick up their items at the curb. This is a great option for those who are in a hurry or prefer not to enter the store.
- Delivery: To ensure you never run out of pet essentials, the store offers a delivery service that brings products right to your doorstep, making it a hassle-free option for restocking.
- In-store pickup: Customers can place an order online and pick it up inside the store at their convenience. This blends the ease of online shopping with the immediacy of an in-person visit.
- In-store shopping: The traditional shopping experience allows you to browse the extensive selection, get a feel for products, and receive assistance from the knowledgeable staff.
- Onsite services: Beyond retail, Petco offers various onsite services, which can include professional pet grooming, and dog training, providing a comprehensive solution for your pet's needs all in one place.
Features / Highlights
This particular Petco location is notable for several features that enhance the customer experience:
- Types of Stores: It functions as a specialized destination, encompassing a pet store, fish store, goldfish store, pet supply store, reptile store, and tropical fish store, ensuring a deep inventory and expert advice for a wide variety of animals.
- Knowledgeable and Friendly Staff: A common theme in customer feedback is the exceptional friendliness and knowledge of the employees. They are praised for their willingness to help, whether it's locating a specific product or offering advice on pet care.
- Accessibility: The store is fully equipped for accessibility with a wheelchair-accessible entrance, parking lot, and restroom, making it a welcoming place for all community members.
- Amenities: To make your visit more comfortable, Wi-Fi is available for use while you're shopping.
- Quick Visit: The store’s layout and efficient service options, like curbside pickup and in-store pickup, make it ideal for a quick visit, catering to those with busy schedules.
- Payment Options: A variety of payment methods are accepted, including credit cards, debit cards, and NFC mobile payments, providing flexibility and convenience at checkout.
- Clean and Organized Environment: The store is consistently described as "clean and organized," which makes navigating the aisles and finding products a pleasant and efficient process.
Contact Information
To get in touch with the Petco store at this location, you can use the following contact information:
Address: 13660 W Maple Rd, Omaha, NE 68164, USA
Phone: (402) 492-2729
What is worth choosing
For residents of Omaha, Nebraska, choosing Petco at 13660 W Maple Rd is an excellent decision for several compelling reasons. The primary factor that makes this store stand out is the quality of its staff. Customers consistently rave about the employees' friendliness and deep knowledge. This is a significant advantage, as having a team that can offer informed recommendations and helpful tips, especially for first-time pet owners, builds confidence and ensures you are making the best choices for your pet's health and happiness. The staff's willingness to go the extra mile, as exemplified by the story of helping new rat owners, shows a genuine commitment to customer service that extends beyond a simple transaction.
Furthermore, the store's extensive inventory is a major benefit. It’s not just a generic pet store; its specialized sections for fish and reptiles mean you won't have to search multiple locations to find what you need. This comprehensive offering is a huge time-saver and makes it a reliable destination for all pet-related items. Customers feel confident that they can find everything from premium pet food and competitive prices to a wide range of toys and accessories. The store's commitment to being "well-stocked" and offering "competitive prices" makes it a financially smart choice for pet owners in the area.
The convenience offered by this location is another strong reason to choose it. With services like curbside pickup, delivery, and in-store pickup, you can tailor your shopping experience to fit your lifestyle. Whether you prefer a quick in-and-out visit or the convenience of having products delivered, Petco provides the flexibility you need. The store's design for a "quick visit" is appreciated by busy individuals who need to get their supplies efficiently. Overall, the combination of a welcoming atmosphere, a knowledgeable and friendly team, a vast selection of products, and convenient services makes Petco a top-tier choice for pet owners in the Omaha community.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
13660 W Maple Rd, Omaha, NE 68164, USA
Petco Reviews
fishgroomingsalenailscashierdog foodcricketstrainingwebsiteonline shopping
★ 5★ 4★ 3★ 2★ 1Loved it. First time here since I moved to this area. Brought my 6 month old yellow lab in service training along so he could pick out his toy and treats. He needs more work on that. The store is nice and has a nice atmosphere. Will go back.
March 15 · MikeAll the employee's I encountered were so friendly and knowledgeable. They have everything your pet needs with competitive prices.
September 11 · Crystal LudwigThis is a review of the grooming person Lisa specifically. As a regular customer of Petco for all of my pets over the years, 2 weeks ago I went to get my dogs nails done. Was met with extreme attitude from Lisa who was closing at 4:30 even tho the time online and in the store window was 6pm. I attempted informing them of this & she said “I don’t control the website” & when I mentioned the sign said “I don’t control that either”.Because of the convenience of location, I went back in the next day thinking maybe she just was having a bad day. She apologized for how she acted the day prior & explained the situation. While I went to pay for the service, my husband was able to stand in the waiting room & watch her with zero issue. (Our dog was very abused prior to us adopting & we are her comfort humans, so being able to see us helps her).Since the last time went so well, we took her there again today. Lisa immediately had a rotten attitude the second my husband walked in. Saying he would have to wait for another tech, he said that’s fine & waited. Next tech came in. He proceeds with getting her ready by taking all her collars off. Last time, we kept her flea collar on, but this time she demanded it be removed. If anyone has used a flea collar before, they’re an absolute nightmare to take off & put back on after they’ve been worn. He asked why this was needed this time, and was met with an attitude filled ”its policy”. Then he was told he couldn’t wait in the same area or out behind the window because of “policy” so the dog wouldn’t pull. He attempted to explain that she will pull without seeing him & she’s be more comfortable/less anxiety filled if she could see him.All in all, this is just poor customer service in a customer service forward position and I think Petco should really address this on a more serious note. A manager was notified after the first reaction and of this. Being treated like trash at the first human interaction of the day really solidifies why animals are better than humans.
June 21 · Jaimee PetersenGot my hamster there and he was so kind he would lick my finger and cuddle on my chest. He looked like a burnt marshmallow with red eyes❤️
March 14 · Ella BaumgartWe are so pleased with the nails cut in 5 minutes wait time. Bathing and grooming of our 120 pound German Shepherd so impressed and he felt like a new dog and noticeably felt good. A 130 pound Great Dane and our 120 pound German Shepherd, both were so comfortable with care. We Thank You ! ! !Judy and Gene Nemetz
April 28 · Gene Nemetz
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