Petco Introduce
For pet owners in Avon, Ohio, and the surrounding communities, Petco is a go-to destination that offers a comprehensive solution for all things pet-related. Unlike some of its competitors, Petco is widely regarded as a superior choice for its high-quality products and, most importantly, its exceptional customer service. This location serves as more than just a place to buy pet food; it is a full-service hub for a wide range of animal needs. The store is well-stocked with everything from supplies for dogs and cats to a diverse selection of animals for aquariums and reptile enclosures. Customers consistently praise the store's cleanliness and the freshness of its products, with canned foods rarely being expired or dusty. This attention to detail reflects a commitment to providing the best for Ohio's pets and their owners. The employees are a major highlight, known for being friendly, knowledgeable, and always ready to help. Their passion for pets is evident in the care and advice they provide, making every visit a pleasant and productive experience. Whether you're a first-time pet owner or a seasoned enthusiast, this Petco location is designed to meet your needs with professionalism and a genuine love for animals.
Petco is conveniently located at 35860 Chester Rd in Avon, OH 44011, making it easily accessible for residents across the greater Cleveland area. The store's location is ideal for a quick visit, whether you're running errands or need to make an emergency run for pet supplies. The store's commitment to accessibility is evident in its design, featuring a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. This ensures that the store is welcoming and easy to navigate for all customers, regardless of their mobility. The presence of free Wi-Fi is another thoughtful amenity, allowing customers to use the Petco app for rewards or to look up product information on the spot. The ample parking and straightforward location make a trip to this Petco a hassle-free experience, which is a significant advantage for busy Ohioans. The accessibility and convenience of the store are key factors that make it a reliable and practical choice for pet owners in the region.
The Avon Petco location offers an extensive array of services that cater to the diverse needs of pet owners, going far beyond simple retail.
- Curbside pickup: For a fast and contactless experience, you can order online and have your products brought out to your car.
- Delivery: Petco provides delivery services, bringing essential pet supplies right to your doorstep for ultimate convenience.
- In-store pickup: Order online and pick up your items at your leisure from inside the store. This allows you to browse the store's other offerings while you're there.
- In-store shopping: Enjoy the full experience of exploring the wide range of products in person, from food and toys to aquatic and reptile supplies.
- Onsite services: This location provides several essential services right inside the store, including professional dog grooming, dog training classes, and Vetco Vaccination Clinics. This makes it a one-stop-shop for many of your pet's needs.
- Grooming: Petco offers professional dog and cat grooming services, including baths, haircuts, nail trims, and more. Their stylists are certified and trained to provide a safe and comfortable experience for your pet.
- Dog Training: The store provides various dog training classes, from puppy training to advanced obedience, led by certified trainers. They use positive reinforcement techniques to help you build a strong bond with your dog.
- Vaccination Clinics: The Vetco Vaccination Clinic offers low-cost, preventative care for pets, including vaccinations, flea and tick prevention, and microchipping, making it easy to keep your pet healthy.
This particular Petco stands out from other pet stores due to several key features that enhance the customer experience and highlight their commitment to the community.
- Exceptional Customer Service: Customer reviews consistently praise the staff for being "MUCH nicer" and offering "awesome" customer service. The personalized help and advice, as noted in a review about a cat turf war, demonstrate a genuine commitment to helping pet owners.
- Vast Variety of Animals and Supplies: As a tropical fish, goldfish, and reptile store in addition to a general pet store, this location offers a wide variety of animals and a correspondingly extensive range of supplies. This diversity caters to a broader range of pet lovers in the Ohio region.
- Clean and Well-Maintained: One reviewer notes that the store is a "clear winner" due to its cleanliness and the quality of its products, which are rarely expired or dust-covered. This speaks to the high standards of the store's management.
- Convenient Payment Options: Petco accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and easy.
- Knowledgeable Employees: The employees are a major asset, with one review specifically shouting out a worker for his consistent and helpful advice on cat care over several years. This expertise makes a significant difference in the shopping experience.
To connect with Petco in Avon for all your pet supply and service needs, you can use the following contact information. The knowledgeable team is always ready to assist you, whether you're looking for a specific product or need advice on your pet's care.
Address: 35860 Chester Rd, Avon, OH 44011, USA
Phone: (440) 937-0680
For pet owners in Ohio, choosing this Petco location is an excellent decision for a variety of reasons. It is a clear winner over its competitors due to its unparalleled customer service, as highlighted by numerous positive reviews. The employees' friendly and knowledgeable demeanor, demonstrated by the consistent help provided by a specific worker with the earring, builds a strong sense of trust and loyalty. Beyond the exceptional service, the store offers a wide and diverse selection of products for all types of pets, from dogs and cats to reptiles and fish, making it a true one-stop-shop. The convenience of its services, including curbside pickup, delivery, and a full suite of in-store options like grooming and training, adds significant value for busy pet parents. Furthermore, the commitment to accessibility, with wheelchair-friendly features throughout the store, ensures that it is a welcoming place for everyone in the community. For a pet store that combines high-quality products, a vast selection, and a team of passionate and helpful people, the Avon Petco is the definitive choice for pet lovers in the region. It’s more than just a store; it’s a trusted partner in your pet's health and happiness.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco Reviews
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★ 5★ 4★ 3★ 2★ 1I love going into Petco vs their competitor, which is not always the “smarter” choice! I can always find what I need and the employees are MUCH nicer! The canned food is very rarely expired and is not completely dust covered. The clear winner for sure! Oh, and customer service is awesome! Keep up the great work!
June 28 · Gregory MorrisseyShout out to the worker with the earring. We've been coming here for years and he gives the best advice for cat care. From helping us get the basics for our first cat 4 years ago, giving us tips when we fostered kittens, and now helping with advice on how to diffuse a turf war between 3 cats. Always a huge help!
August 27 · Amanda GarskyI always buy my dog food here and treats! I online order and pick up never have an issue. Workers are very nice and helpful. One was so patient with me while I had to call to get my rewards applied!
August 24 · Heather LudlowThe workers are so sweet and told me about the return policy. I ended up using it after getting too small of a harness for my cat. It was soothing to know I was able to bring it back and get the right one for him. I will be returning, not just to Petco, but this location because the workers are so helpful and kind.
June 12 · Rachel AponteI had a really disappointing experience at the Avon Petco grooming salon. I dropped my dog off for her appointment and within 10 minutes, I received a call saying the stylist was having trouble trimming her nails. That surprised me my dog is sweet, playful with my toddler, and has never had issues with grooming.What really pushed me over the edge was the response from the manager, Gabby. When I explained that my dog has never had problems and asked if she could help or have them try again at the end of the visit, her exact response was, “Oh well, I’m about to leave.” I’m sorry what? You’re the manager on duty, there’s clearly an issue, and your response is to clock out and walk away? That’s not leadership. That’s neglect.Now, let me be clear: I appreciated Aalilyah. She was sweet, although clearly nervous and timid. She didn’t deserve to be left hanging without support. She was doing her best, and it’s sad to see management leave their team to figure it out alone.Oh, and let’s not forget I was given a whole 20% off for the nail trim. A whopping $6 off a $70 appointment. Gee, thanks. I feel so valued.Honestly, I think Gabby needs some serious retraining in leadership and customer service. Maybe she was having a bad day but that’s no excuse. I could never walk out on a coworker who needed help. If this is the standard here, it’s not a place I can trust with my dog again.
May 31 · Samantha wilms
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