Petco Introduce
For the diverse community of pet owners in New Jersey, having a reliable and well-stocked pet store is essential. Petco in Kinnelon, NJ, is a prominent destination that aims to serve as a one-stop shop for everything a pet could need. As a large chain, Petco provides a comprehensive selection of products, from pet food and toys to a wide variety of supplies for fish, reptiles, and other small animals. Beyond the shelves, the store offers a suite of services designed to support the well-being of your beloved companions, making it a convenient and practical resource for pet parents throughout the area.
Petco's strength lies in its ability to offer a vast inventory and a broad range of services under one roof. Unlike specialized local shops, it can cater to a wider audience, from dog and cat owners to those who keep fish and reptiles. This breadth of products is a major draw for many customers, who appreciate the convenience of being able to find food for their dog, a new tank filter for their fish, and a habitat light for their lizard all in a single visit. The store is well-organized and generally easy to navigate, with clear sections for different types of animals and products.
However, as with any large retail environment, the customer experience can vary. A notable customer review points to a negative encounter with a specific employee and a frustrating experience with the store's price matching policy. This kind of feedback highlights the challenges that large stores sometimes face with staffing and consistent customer service. While one person's experience can be difficult, it is important to remember that many other customers have had positive interactions. Another review specifically praises "Brian from the fish section" for his "awesome" advice, demonstrating that the quality of service often depends on the individual employee. For this reason, many customers find that the overall value and product availability outweigh potential isolated issues. Petco's commitment to offering services like price matching, even if the process can be difficult at times, shows an effort to remain competitive and customer-friendly.
Located at 1483 NJ-23 #14b, Kinnelon, NJ 07405, USA, Petco is situated in a highly accessible area for residents across Northern New Jersey. Its position on a major state highway makes it a convenient stop for a quick visit, whether you're running errands or specifically heading out for pet supplies. The store's commitment to accessibility is evident in its features, which include a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These accommodations ensure that everyone, regardless of mobility, can easily access the store's products and services.
The store also offers a variety of service options to meet the needs of the modern, busy consumer. Beyond traditional in-store shopping, customers can utilize curbside pickup, in-store pickup, and a delivery service. These options provide a level of flexibility and convenience that is essential for a wide range of lifestyles. The acceptance of various payment methods, including credit cards, debit cards, and NFC mobile payments, also ensures a smooth and efficient transaction process.
Services Offered:
- Curbside and In-store Pickup: Convenient options for online orders, allowing for a quick and easy shopping experience.
- Delivery: Bringing products directly to your doorstep for added convenience.
- Onsite Services: The store offers a variety of in-person services, which may include grooming, training, and veterinary care.
- Comprehensive Pet Supplies: A vast inventory of products for dogs, cats, fish, reptiles, and other small animals.
- Pet Grooming: Professional grooming services to keep your pet looking and feeling their best.
- Vaccination Clinics: Offering accessible veterinary services for routine care and vaccinations.
Features & Highlights:
- One-Stop Shop: The store provides a wide range of products and services, making it a convenient location for all your pet needs.
- Accessibility: The facility is fully accessible with a wheelchair-accessible entrance, parking lot, and restroom.
- Flexible Service Options: The availability of curbside pickup and delivery caters to different customer preferences and needs.
- Price Matching: Petco offers to match online prices, which can provide significant savings for savvy shoppers.
- Modern Payments: Accepts NFC mobile payments, along with credit and debit cards, for a seamless checkout experience.
Contact Information:
Address: 1483 NJ-23 #14b, Kinnelon, NJ 07405, USA
Phone: (973) 838-4901
What is worth choosing Petco?
For New Jersey pet owners, choosing Petco in Kinnelon is about practicality and convenience. What makes this store worth choosing is its sheer size and variety, which provides a level of accessibility that specialized stores cannot always offer. The ability to buy pet food, a new fish tank, and schedule a grooming appointment all in one place is a significant advantage for a busy family. While the store has faced challenges, as evidenced by a customer's review about a specific employee, it is also clear from other reviews that the store has many dedicated and knowledgeable staff members. The positive feedback about an employee in the fish section, for example, shows that there are experts on hand who can provide the kind of advice that is crucial for a successful hobby. The company’s commitment to offering a variety of services, including vaccinations and grooming, and convenient options like delivery and curbside pickup, demonstrates an effort to meet the diverse needs of its customers. Ultimately, Petco in Kinnelon is a practical and reliable choice for anyone in the New Jersey community seeking a comprehensive and convenient solution for their pet's needs.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco Reviews
fishgroomingvetcashiernailshealthsuppliescat foodbrandcoupons
★ 5★ 4★ 3★ 2★ 1I may not be giving this store my business any longer after the bad experience that I had with the employee Rianne there today. There are good workers there though the store seems to be understaffed always. Because of that today I dealt with a disgruntled worker who seemed to be very angry that she was the only person on the cash register. She was taking two customers at a time and when it was my turn, I let her know that I had some items with lower prices online. Since the store price matches to their online prices, I utilize this as sometimes the prices are up to 50% lower online. I even offered to let the person behind me go first the cashier Rianne Was very irritable and told me that if I wanted those prices, I should just be shopping online and pick up in store. Her tone was very rude. I stayed polite and informed her that I no longer do store pick up because a lot of times the items aren’t available and you don’t find out until you get there for it. She completely ignored my response. I thanked her for price, matching the items for me and even made a donation as I usually do. Then she proceeded to tell me again that I really needed to be doing my orders online if I wanted those prices and I let her know that I don’t like doing that as I previously said, and she ignored me again. She’s rude and disgruntled because she’s angry that she was the only person on the cash register and that is not my fault. if the store doesn’t want people to price match their online prices, they shouldn’t offer it or they should just make their prices all the same whether you’re shopping online or in store. This was my first time seeing that worker at the store. I don’t know if she’s new or what but she’s really not helping their store. I will most likely take my business elsewhere.
August 29 · CCBrian from the fish section was awesome. Gave me great advice and product suggestions. I’m cycling my tank now and i couldn’t be happier.
June 24 · DillonI was there Sunday to get cat food, stood on line. Noticed the kind cashier offering $10 off coupons (off a $60 purchase) my cashier didn’t. I asked why…she said it didn’t start yet. I looked at the dates and it did start the day, she said oh well. I said I want the $10 so what can we do well nothing I said I’m going to return everything you’re going to give me the $10 so that cashier walked away the kind cashier had to help me. I guess she texted the kind cashier something about me because she looked at her Apple Watch then a few seconds later said to her did you get my text message and they started laughing. Do you think I don’t know if it was about me?The unkind inept cashier was heavyset with tattoos. I told her if I were to treat customers this way I would be cleaning toilets for a living. It’s her damn job to be offering coupons to customers. She’s lucky I was in a rush to leave or I would’ve called management over because if she’s doing this to somebody like me, she’s doing this to other people because she’s lazy at her damn job. I won’t never step foot into this location again.
August 05 · E. LeeWonderful place to get my pets supplies. Anna and Theresa are worth their weight in gold. Give them both a raise 👏! Outstanding employees!
July 27 · Mary Xenakis-FassettaStaff was helpful. Store was clean and the bones I was purchasing were cheaper here than at other stores.
March 31 · Jenn & Bill Higgins
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