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Petco
- 160 S Mannheim Rd #100, Hillside, IL 60162

Pet store, Fish store ★4.0·$$

160 S Mannheim Rd #100, Hillside, IL 60162, USA

4.0
I'd been a premium vital member for several years. Recently, I decided to truly use my membership. Returning to regularly scheduled grooming. Those appointments were Sundays. I'd use it as a day to get my puppy cleaned up and to do errands in the shopping area for the week. However recently, my appointment was rescheduled to a Thursday. The monthly service was well over due so I decided to keep the appointment. I was received a reminder call, as I had in the past the day prior to ensure early cancelation and I didn't receive one the day of, as traffic was heavier than normal. But we made it to the Hillside location only to be informed we were canceled as no-shows. There was no attempt by the manager to see if there was an opening for that day. She just said you'll have to rescheduled, shrouded her shoulders and walked off. She stated groomer doesn't agree to see your dog. So, just as easily that this lack of service was executed. I decided to cash in the last of my points and rewards and casually take my business elsewhere! The person was the normal groomer, I assumed that the date mix-up was to ensure we were scheduled with him. But it wasn't, so since I'm not a regular for the assigned groom I guess we don't deserve any service. Oddly enough, while speaking with the store manager I watched a groomer come from the back and call a customer to follow-up. I'm not sure if the grooming manager decided to inform her staff to do this as the store manager mentioned to her my concern that no courtesy call was made. Had they informed me that the appointment needed to be rescheduled prior to me getting to the store it would have been understandable. But to travel nearly an hour in rush hour traffic and be told, get back that same traffic and go home we are not servicing you today. Oh because you're a little late and by the way we canceled your appointment as a no show awhile ago. Was a slap in the face. I'd already moved her vet services, but had planned to move them back. After this there no need and continuing with the relationship. - Chevonne Woodard
Petco Overview Intro Detail Photos Location Reviews

Petco Introduce

For pet owners in Illinois, finding a reliable and comprehensive resource for all their animal's needs is a top priority. In the Chicago suburb of Hillside, that resource is Petco. This location is more than a typical retail store; it is a full-service hub dedicated to pet wellness and convenience. Petco in Hillside offers a vast selection of products for every type of animal, whether they are a dog, cat, fish, or reptile. But it is the combination of quality merchandise and a wide range of onsite services that makes this Petco a go-to destination for local pet parents. From essential supplies to professional grooming and veterinary care, the store is designed to make pet ownership easier and more rewarding.

The store's mission is to be a partner in your pet's life journey, from their first days to their senior years. The staff at Petco is trained to be helpful and knowledgeable, providing a friendly face and expert advice on everything from diet to training. They understand the unique and special bond between pets and their humans and strive to create a welcoming and supportive environment. While some customers have had negative experiences, it is important to note that these are often isolated incidents and may not reflect the overall commitment of the company. The goal of this Petco location is to serve as a valuable community resource, offering high-quality products and services that contribute to the health and happiness of pets throughout Hillside and the surrounding areas.

The Petco in Hillside is conveniently located at 160 S Mannheim Rd #100, Hillside, IL 60162, USA. This prime location on a major road makes it easily accessible for residents of Hillside and neighboring communities like Westchester, Bellwood, Stone Park, and Berkeley. The store's placement ensures that a trip to get pet supplies or services can be a quick and efficient part of your daily errands. The accessibility of the location is a significant benefit for busy pet owners.

The store is designed with customer convenience and accessibility in mind. It offers a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all visitors can navigate the facility comfortably. Inside, you'll find a wheelchair accessible restroom, as well as complimentary Wi-Fi, which adds to the overall pleasantness of your visit. These amenities demonstrate Petco's commitment to creating an inclusive environment. Furthermore, for those who are short on time, the store is well-organized and considered a great option for a quick visit, allowing you to find what you need without hassle. For added flexibility, the store offers a variety of service options including curbside pickup, in-store pickup, and delivery, making it easy to get your pet supplies in the way that works best for you. This focus on accessibility and multi-channel service options makes the Hillside Petco a convenient choice for modern pet parents.

Petco in Hillside provides a comprehensive range of products and services, catering to the diverse needs of various pets. As a full-service pet store, they offer more than just retail items. Here is a list of the services and product types you can expect to find:

  • Pet Supplies: A vast selection of food, treats, toys, beds, and accessories for dogs, cats, small animals, birds, fish, and reptiles. They stock both major brands and exclusive products.
  • Aquatics Department: The store operates as a fish store, offering a wide selection of freshwater fish, including tropical fish and goldfish, along with all the necessary supplies for aquariums and ponds.
  • Reptile Department: As a dedicated reptile store, they provide everything needed for reptile care, including habitats, lighting, and specialized nutrition.
  • Onsite Services: The store offers a range of services right on site, including professional grooming, vet services, and dog training classes.
  • Grooming Services: Professional full-service grooming for dogs and cats, which includes baths, haircuts, nail trims, and other services to keep your pet looking and feeling great.
  • Veterinary Services: The store hosts in-store vet services, often through a partner like Vetco, providing low-cost pet vaccinations, microchipping, and basic wellness care without a vet visit fee.
  • Dog Training: The store offers various dog training classes, from puppy socialization to advanced obedience, led by certified trainers.
  • Flexible Shopping: For convenience, you can choose from in-store shopping, in-store pickup, curbside pickup, and delivery to get your pet supplies.

The diverse range of offerings makes this Petco a one-stop-shop for many pet owners, saving them time and effort.

The Hillside Petco stands out for several key features that contribute to its reputation as a valuable community resource. These highlights showcase its commitment to both convenience and pet wellness.

  • Comprehensive Services: The availability of on-site services like grooming, vaccinations, and training classes is a major draw. This multi-faceted approach allows pet owners to address multiple needs in a single visit.
  • Accessibility: The store's commitment to accessibility, including wheelchair accessible parking and restrooms, makes it a welcoming place for all customers.
  • Convenient Location: Its placement on a main road and the availability of multiple ways to shop—in-store, online for pickup, or delivery—cater to the modern consumer's need for flexibility.
  • Knowledgeable Staff: While some experiences may vary, Petco generally prides itself on having knowledgeable staff who can help customers navigate their wide product selection and make informed decisions about their pets' health.
  • Wide Product Selection: From premium pet food to specialized supplies for reptiles and aquatic life, the store’s extensive inventory ensures that even owners of more unique pets can find what they need.
  • Payment Options: The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making the checkout process smooth and efficient.

These features, when working together, create a valuable and easy-to-use resource for local pet owners.

For more information or to inquire about services, you can contact the Hillside Petco. Their address is 160 S Mannheim Rd #100, Hillside, IL 60162, USA.

You can reach them by phone at (708) 493-2237.

So, what makes the Petco in Hillside worth choosing? It is the balance of a comprehensive product selection with a strong suite of on-site services. While some customer reviews highlight challenges with specific services and staff interactions, it's important to view these within the context of a large retail environment. The core value of this Petco location is its ability to provide convenience and a broad range of options for pet owners. For many, the ability to buy food, get their dog groomed, and have a vaccination done all in one trip is a significant time-saver. The wide variety of products, especially for more specialized pets like fish and reptiles, also makes it a critical resource for the community. The flexibility of shopping options, from curbside pickup to delivery, further enhances its value. For Illinois residents looking for a reliable, convenient, and well-stocked pet store that offers more than just products, the Hillside Petco remains a strong contender, offering a valuable combination of services and supplies under one roof.

Petco Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Amenities

  • Wi-Fi
  • Wi-Fi
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Petco Photos

No photos available at the moment.

Petco Location

Petco

160 S Mannheim Rd #100, Hillside, IL 60162, USA

Petco Reviews

An average rating of ★4.3 from 776 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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