Petco Introduce
For the thousands of pet owners across Tennessee, having a reliable and comprehensive store for all of their animal's needs is a fundamental part of providing a happy and healthy life for their companions. In Franklin, one of the most trusted names in the pet care industry, Petco, has established a significant presence. Located at 298 Spring Creek Dr, this store is more than a simple retail outlet; it is a full-service hub designed to cater to a wide range of pets, from dogs and cats to fish and reptiles. Its mission is to make pet ownership easier and more rewarding by offering a diverse array of products and professional services under one roof.
The Franklin Petco is known for its well-organized and clean environment, making it a pleasant place to shop for all your pet essentials. The store's interior is neatly arranged with clear, excellent hanging signs that guide customers to exactly what they're looking for, whether it's specialized pet food, new toys, or health products. This thoughtful layout ensures a quick and efficient visit for those on a tight schedule, as noted in the provided information. The staff, while subject to turnover in certain departments like grooming, often show a remarkable commitment to customer service and pet happiness. For instance, a long-time customer praised the grooming staff for their extra touches, like special neck ties and treat bags for a beloved 90-pound dog named Bella, demonstrating a genuine care for the animals they serve.
The store serves a diverse community of pet lovers, extending its reach beyond just dogs and cats. It is classified as a fish store, a goldfish store, a reptile store, and a tropical fish store. This means that a significant portion of its inventory and expertise is dedicated to the unique needs of aquatic and reptilian pets, a feature that distinguishes it from many other general pet supply stores. While customer feedback points out a potential issue with the living conditions of certain fish, such as bettas, it's important to recognize the store's overall commitment to providing a wide selection of supplies for these specialized hobbies.
Located at 298 Spring Creek Dr in Franklin, TN 37067, this Petco store is easily accessible for residents of Franklin and surrounding areas like Thompsons Station, Brentwood, and beyond. The store is well-situated with ample parking, including a wheelchair accessible parking lot, which ensures a hassle-free visit for all customers. Its position in a commercial area makes it a convenient stop for pet owners as part of their regular errands. The easy-to-find location and robust accessibility features make it a welcoming destination for the entire Tennessee community, prioritizing comfort and convenience for everyone who walks through its doors.
Furthermore, the store's physical accessibility is complemented by its technological offerings. The availability of Wi-Fi allows customers to quickly check product details or compare prices, adding a layer of convenience to their shopping experience. The store is also a quick visit destination, which is perfect for busy individuals who need to grab pet supplies without spending a lot of time.
Petco in Franklin offers a wide variety of services designed to meet the diverse needs of Tennessee pet owners. These services provide convenience and professional care.
- Grooming Services: The store provides professional grooming for dogs, including nail cutting, baths, and more. Appointments can be easily booked through the Petco app. Note that updated vet records with shots and vaccinations are required.
- In-Store Shopping: Customers can browse and purchase a comprehensive range of products for dogs, cats, fish, reptiles, and small animals.
- Curbside and In-Store Pickup: For convenience, customers can order online and choose either curbside or in-store pickup to quickly retrieve their items.
- Delivery: The store offers delivery services, bringing pet supplies directly to your home.
- Onsite Services: Beyond retail, this location offers onsite services which can include pet training, and potentially veterinary care, as part of the broader Petco network.
This Petco location has several key features and highlights that make it a compelling choice for pet owners in the Tennessee region.
- Wide Product Variety: As a pet store, fish store, goldfish store, pet supply store, reptile store, and tropical fish store, it caters to a broad spectrum of pets and their specific needs.
- Professional Grooming: The grooming department is a significant highlight, with loyal customers returning for years, praising the staff's dedication and personalized touches.
- Convenience-Oriented Services: The availability of curbside pickup, in-store pickup, and delivery makes it easy for customers to get what they need, regardless of their schedule.
- Accessibility for All: With a wheelchair accessible entrance, parking lot, and restroom, the store is designed to be welcoming and navigable for every customer.
- Community-Centric Approach: While a large brand, the Franklin location fosters a community feel, particularly within its grooming section where staff go the extra mile to build relationships with both pets and their owners.
For all your pet-related inquiries, needs, or to schedule a service, you can contact the Petco store in Franklin using the following information.
Address: 298 Spring Creek Dr, Franklin, TN 37067, USA
Phone: (615) 778-1839
Mobile Phone: +1 615-778-1839
So, what makes this specific Petco location worth choosing for a Tennessee resident? The value proposition of this store is its perfect blend of a vast product selection, convenient services, and a dedicated, professional grooming department. For many, the grooming salon is a primary reason to visit, with a proven track record of happy pets and satisfied owners, despite any recent staff turnover. The ability to book appointments through a user-friendly app and the consistent, caring service for long-term customers like Bella the dog are strong points in its favor. This makes it a reliable choice for maintaining your pet's hygiene and comfort.
Beyond grooming, the store's comprehensive offerings for a variety of animals, from reptiles to tropical fish, make it a true one-stop-shop. Instead of driving to multiple specialty stores, a pet owner in Franklin can find nearly everything they need for their diverse pet family in one place. The added convenience of curbside pickup and delivery services is a significant advantage in today's fast-paced world, making it easier than ever to get supplies without disrupting a busy schedule. While some customers have raised concerns about the care of certain live animals, this feedback highlights the importance of individual diligence and inquiry. Overall, the Franklin Petco is a valuable resource for the Tennessee community, providing a foundation of products and services that supports the health and happiness of countless pets and their owners.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
298 Spring Creek Dr, Franklin, TN 37067, USA
Petco Reviews
groomingsaledog foodhaircutbagadoptionbettacagecat littersmelling
★ 5★ 4★ 3★ 2★ 1We have been coming here for close to 7 years of pet grooming, nail cutting, bath and more. There seems to be a good amount of turn over lately in the grooming section as I don’t really recognize anyone any more but that does not mean it is not good. Bella is my spa dog. She absolutely loves to get her nails cut and a bath. She is 90 pounds of love and thinks she is a lap dog. She is always so excited to walk into this store. Even with the turn over some of the groomers do remember Bella and they always go the extra step. She leaves with a special neck tie or a little treat bag. Something to say thank you to her for being so good. We never really shop in the store as somethings have good or bad pricing and in the world of Amazon some prices are hard to beat especially with us driving from Thomsons station to Franklin. Overall I would still recommend this grooming location as we leave happy and it is very easy to book appointments in the app. Make sure you have all the vet records with shots and vaccines up to date otherwise they will not accept your dog. I do like how the store is nicely organized with excellent hanging signs.
March 01 · Chris KonecnyGreat pet store, but per usual, the bettas are mistreated with small cups and no filtration.
May 07 · Major TwitchelAbsolutely horrible experience for my kids and myself. We live three hours from any pet store and have been waiting weeks to go get my children a beta fish. When going to check out, they refused to sell us the fish on the terms that they didn’t think we had our tank set up back at home properly when in reality we assured them, we did have a tank set up and ready to go. Both of the Customer Service attendance were very rude very argumentative and lacked a lot of maturity. One had a short buzzed haircut and piercings all over her face, and the second one was a man dressed as a woman. I will definitely not be going back to this pet store and recommend you not supporting this business based on their customer service and attitude.
April 22 · Christah CarmelI have been coming here for years for fish and aquarium supplies. While the staff hasn't always been knowledgeable, they have always been friendly and helpful. Until yesterday. Yesterday I came in to get a refund on a shrimp, in a tiny jar, that died. The only one of a group of 4 bought 3 weeks before. The general manager Courtney was called and informed me that the register "said" I would get 36 cents back for my $5 shrimp. It wasn't the money so much as her attitude. She was rude, unfriendly and basically refused to discuss it. Totally unprofessional. The reason I know she was the general manager is that she proudly informed me as she brushed me off. Sorry Petco maybe I'll try a different location for my next purchase.
May 22 · JoAnne MartinOn both visits, I was refused service which left my children and me feeling upset and disheartened.During my first visit, my children and I were denied the purchase of feeder goldfish due to what the associate deemed as inadequate care for our existing fish. Despite explaining our feeding schedule and intentions to keep the fish alive in a tank, we were accused of endangering the fish's life and denied the sale of a feeder! goldfish. This incident left my child feeling guilty and fearful for their current pet's well-being.The second visit was equally disappointing. We intended to purchase ghost and cherry shrimp to live alongside our betta and African dwarf frog. However, we were once again refused sale under the false pretense that shrimp cannot coexist in the same tank. Despite providing evidence of compatibility and our past success with these animals cohabitating, we were denied the purchase. Saying that they can refuse the sale if they feel we intend to harm the animal.To further compound my frustration and aid in my investigation, a visit to another Petco location in the area revealed that the exact same animals were peacefully cohabitating in a tank. When I brought this to the attention of the employee, they were surprised by the way I was treated at the Franklin location.This raises the question of whether the associates are enforcing arbitrary policies or selectively choosing whom to sell to. The lack of consistency and misinformation provided by the Franklin location is unacceptable and has driven me to take my business elsewhere
April 15 · Krista Eger
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