Pet Palace Introduce
Welcome to Pet Palace, a unique and specialized pet store located in the heart of Covina, California. As a proud small business, we have a passion for all things pets, with a particular focus on birds and reptiles. We understand that these animals have specific needs, and our mission is to provide the local community with a trusted resource for high-quality supplies, expert advice, and a wide selection of products tailored to these unique companions. At Pet Palace, we believe that every pet deserves the best, and we are dedicated to helping you create a happy and healthy environment for your feathered and scaled friends.
Navigating the world of pet ownership can be a rewarding but challenging journey, especially for owners of exotic animals. That's why we strive to be more than just a store; we are a community hub for pet lovers. Our knowledgeable staff is always on hand to answer your questions, whether you're a first-time pet owner or a seasoned enthusiast. We take pride in our curated selection of food, habitats, toys, and accessories, ensuring that you can find everything you need under one roof. We are committed to fostering a welcoming and informative environment where you can shop with confidence, knowing you're getting the best for your pet.
Pet Palace is conveniently situated at 454 Arrow Hwy, Covina, CA 91722, USA. Our location on a major thoroughfare makes us easily accessible for residents throughout the San Gabriel Valley and beyond. Whether you're coming from nearby cities like West Covina, Azusa, or Glendora, our store is just a short drive away. We understand that your time is valuable, and our central location is designed to make your quick visit as efficient as possible.
We have made every effort to ensure our store is accessible to everyone. Our property features a wheelchair-accessible car park, providing convenient and safe parking for all visitors. From the parking area, a wheelchair-accessible entrance allows for smooth and easy access into the store. Inside, our aisles are laid out to accommodate mobility devices, ensuring a comfortable shopping experience. We accept a variety of payment methods, including Credit cards, Debit cards, and modern NFC mobile payments, to make your checkout process quick and seamless. While we strive to maintain consistent hours, we always recommend calling ahead to confirm our schedule, as one client noted, to avoid any frustration and ensure we are open for your visit, especially if you're traveling a long way.
As a specialized pet store, Pet Palace offers a focused range of products and services tailored to the unique needs of birds and reptiles. Our goal is to be a one-stop-shop for these specific pet categories, ensuring you can find high-quality items that you might not find at larger, more generalized pet stores. Our services and product offerings include:
Bird Supplies: We carry a wide selection of products for all types of birds, from canaries and parakeets to larger parrots. Our inventory includes a variety of birdseed mixes, pellets, treats, and nutritional supplements. We also offer a diverse array of birdcages, perches, toys, and accessories to keep your feathered friend engaged and happy.
Reptile Supplies: For reptile enthusiasts, we have everything you need to create the perfect habitat. Our selection includes a range of terrariums, vivariums, and enclosures, along with essential equipment like heat lamps, UVB lighting, and temperature control systems. We also stock a variety of reptile food, including live insects and frozen rodents, as well as substrates, decorations, and supplements to ensure your reptile's health and well-being.
General Pet Products: While our primary focus is on birds and reptiles, we also carry a number of general pet products that are useful for all pet owners. This includes a selection of grooming tools, cleaning supplies, and travel carriers.
Expert Advice: Our staff is one of our most valuable assets. We are passionate and knowledgeable about the animals we specialize in, and we are always available to offer expert advice on pet care, nutrition, and habitat setup. We can help you choose the right products for your pet and answer any questions you may have about their health and behavior.
Small Animal & Pocket Pet Supplies: In addition to our core offerings, we carry a limited but high-quality selection of supplies for small animals such as hamsters, guinea pigs, and rabbits, including food, bedding, and enrichment items.
Pet Palace distinguishes itself from other pet stores through its specialized focus and commitment to quality. Here are a few highlights that make us a recommended choice for pet owners in the California area:
Specialized Inventory: Unlike large chain stores, our inventory is not generalized. We have a deep and specific selection of products for birds and reptiles, meaning you are more likely to find the exact item you need, from specific types of food to unique habitat decorations. This specialized focus ensures that we carry high-quality, reputable brands that are essential for the health of these unique pets.
Knowledgeable Staff: Our team is not just here to process transactions; they are genuine enthusiasts with a wealth of knowledge. They can provide valuable, practical advice that you won’t find online, helping you troubleshoot issues or simply choose the best products for your pet. This expert guidance is a key feature that a new client, who stumbled upon the place, found and came to love.
Community-Focused Small Business: As a small business, we are deeply invested in our local community. We offer a more personal and friendly shopping experience compared to larger corporate stores. Our goal is to build long-term relationships with our clients, becoming a trusted resource for all their pet needs.
Wide Selection: Even with our specialized focus, we offer a wide selection of pet products, as one happy customer noted. This means you won’t have to visit multiple stores to get everything you need for your bird or reptile, saving you time and effort.
Convenient Payment Options: We make transactions as easy as possible by accepting all major forms of payment, including credit cards, debit cards, and modern NFC mobile payments, catering to the diverse preferences of our customers.
If you're ready to explore our wide selection of pet products or have any questions about your bird or reptile, please don't hesitate to reach out. We are here to help you.
Address: 454 Arrow Hwy, Covina, CA 91722, USA
Phone: (626) 339-4707
Mobile Phone: +1 626-339-4707
When you have a specialized pet like a bird or a reptile, finding a reliable and knowledgeable supplier is crucial. Pet Palace is worth choosing because we are not just a generic pet store; we are a dedicated resource for the bird and reptile community in California. Our focus allows us to offer a depth of product knowledge and selection that is unmatched by larger chain stores. As a small business, we prioritize personalized service and building relationships with our clients. We take the time to get to know you and your pet, providing tailored advice and recommendations that you can trust.
While a past client experienced a frustrating instance of a scheduling mismatch, this highlights an important aspect of a small business: we are a hands-on operation and we highly recommend calling ahead for the most up-to-date hours. However, the overwhelming sentiment from our regular customers, including those who have recently discovered us, is one of deep satisfaction with our wide selection and the love they have for our store. Our commitment to high-quality products, combined with our passion for birds and reptiles, creates a shopping experience that is both informative and enjoyable. When you choose Pet Palace, you are choosing a partner in your pet ownership journey, one that is dedicated to providing everything you need to ensure your feathered or scaled friend lives a long, healthy, and happy life.
Pet Palace Details
From the business
- Small Business
Service options
- Delivery
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Pet Palace Photos










Pet Palace Location
Pet Palace Reviews
pricesreptilessellcagesselectionownerbearded dragoncricketsfeedfamily owned business
★ 5★ 4★ 3★ 2★ 1Called and was told hours of operation today would be 1pm-7pm, show up just after 3pm and store is closed, sign says will return at 4pm, it is now well after 4pm and still not open. Very frustrating as I drove a very long way to get here.
March 07 · A melgozaI highly recommend pet palace. We are new to the area and I happened to stumble upon this place and I love it! They have a wide selection of pet products!
July 09 · Xiomara EstradaI love buying my pet essentials here.The owner and helpers are so nice and knowledgeable, they know what their selling and are so helpful .Prices are reasonable Ma and Pa business,good people
June 12 · HEY RYAN LLRR GROUP ALL DAY2455It was my cats birthday and the store owner kept wanting to give us sample bags of cat food. We felt welcomed and loved!
April 19 · Zachary AldeguerCalled to ask if they sell fruit flies. She said yes so I asked what kind (species) it is. She didn’t seem to understand what I was asking so I tried to reword it and asked if she knew the name of the fly. She said no… I thought this was odd considering knowing the species or name of the thing you’re selling is the MOST basic information you could know… unfortunately, I thought it best not to risk coming considering I specifically need the smaller species of fruit fly (d. melanogaster) which are much harder to find in stock than the larger species (D. Hydei), based off past experiences with other stores. I noticed another review stating they received no knowledge about the animal they bought and it died in a few months, so I’m assuming this lack of knowledge is commonplace? I highly suggest training staff on basic knowledge (most of all the names) of all animals they sell, or if they don’t know, instruct employee to get information from a more knowledgeable employee. The female employee I spoke to seemed very nice and maybe is a family member of the owner, but regardless employees who are family members should still be knowledgeable about the very basic stuff or know what to do if they don’t know the answer to a question a customer has
January 26 · stancexpunks
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