Pet's Palace Introduce
Welcome to Pet's Palace, a true institution and a beloved pet store right here in Louisville, Kentucky. After a recent revamp and new ownership, Pet's Palace has emerged as a bright, clean, and welcoming environment dedicated to serving the needs of pet lovers. Our mission is to provide a comprehensive selection of high-quality products and a wide variety of live animals, all supported by a staff that is genuinely passionate and knowledgeable about pet care. We understand that pets are cherished members of the family, and we are committed to helping you provide them with the best possible life.
The transformation of our store is something we are incredibly proud of. As one customer noted in a glowing review, "The new owners have done a fantastic job cleaning and improving the store, making it a bright and welcoming environment." This dedication to creating a better experience for both animals and customers is at the heart of our business. Our employees are not just here to sell products; they are here to educate and assist. They "take the time to educate customers on proper care," ensuring that every pet goes to a well-prepared and loving home. This commitment to animal welfare and customer education sets us apart and makes us a trusted resource for the Louisville community.
Pet's Palace is conveniently located at 2209 Goldsmith Ln, Louisville, KY 40218, USA. This central location makes us easily accessible for residents across Louisville and the surrounding areas. Whether you are driving from the Highlands, Germantown, or elsewhere in the city, our store is a straightforward and quick stop on your route. We have made sure our facility is accessible to everyone in the community, offering a wheelchair accessible entrance and a wheelchair accessible parking lot for your convenience. The store is designed for a quick visit, so you can easily swing by to pick up essential supplies or browse our selection of animals and products at your leisure. This commitment to accessibility and convenience is part of our effort to provide a stress-free experience for all our customers.
Our focus on local service means we are always nearby when you need us, ready to provide the products and advice that keep your pets healthy and happy. We believe that a strong, local community of pet lovers is vital, and our accessible location serves as the perfect central point for this community to connect and grow. We offer in-store pickup, making it easy to get your essentials without a long wait. For added convenience, we accept a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making every transaction smooth and efficient.
Pet's Palace offers a comprehensive suite of products and services designed to meet the diverse needs of pet owners in Kentucky. Our offerings are tailored to a wide variety of animals, from the most common to the more exotic.
Live Animals for Sale: We are a multi-species pet store offering a diverse and healthy selection of live animals. This includes a wide array of freshwater tropical fish from our over 50 tanks, as well as reptiles, small mammals, and even birds. We are a great source for feeder rats and other feeders, with customers praising us for having a reliable supply.
Extensive Pet Supplies: Our shelves are stocked with a vast inventory of pet supplies for all types of animals. This includes premium pet foods for dogs and cats, a wide selection of accessories, toys, habitats, bedding, and specialized equipment for fish and reptiles, such as filters, heaters, and lighting.
Feeder and Nutrition Products: For reptile and exotic pet owners, we are a key resource for live feeders like mice, rats, and insects. We also provide a variety of specialized foods, including fish flakes, pellets, and frozen foods, ensuring your pets receive proper nutrition.
Expert Guidance: Our staff is friendly, helpful, and "very knowledgeable." They are passionate about the animals and are always ready to provide expert advice on proper care, habitat setup, and nutrition. This personalized guidance is a major benefit for both new and experienced pet owners.
Community and Education: We pride ourselves on being a place where customers can "look at all the animals and browse," creating a fun and engaging environment. Our employees' willingness to share their knowledge on a wide variety of animals fosters a sense of community and promotes responsible pet ownership.
What makes Pet's Palace a standout choice for pet lovers in Kentucky? It's our unique combination of a refreshed and welcoming environment, a vast selection, and a truly caring staff.
Newly Revamped Store: The recent improvements have transformed our store into a bright, clean, and modern space. The new ownership has brought a renewed focus on quality and customer satisfaction, making for a much better shopping experience.
Knowledgeable and Friendly Staff: As customer reviews highlight, our employees are not only helpful but also genuinely care about the animals. They are experts in their fields and are willing to go the extra mile to provide excellent service and education. It's a place "where the employees want to be there!"
Comprehensive Product and Animal Selection: We offer a truly wide variety of animals and supplies, catering to different types of pet owners. Whether you need supplies for your dog, cat, reptile, or a specific type of fish, you can likely find it here.
Focus on Animal Welfare: Our staff's dedication to educating customers on proper care ensures that every animal is going to a suitable and loving home. This commitment to the well-being of the animals is a core value of our business.
Local and Community-Oriented: We are a local business deeply rooted in the Louisville community. We are committed to serving our neighbors and providing a welcoming and supportive environment for all pet lovers.
For all your pet-related needs, our team at Pet's Palace is ready to assist you.
Address: 2209 Goldsmith Ln, Louisville, KY 40218, USA
Phone: (502) 452-6912
Feel free to contact us with any questions about our products, live animal availability, or simply to get some expert advice. We are here to help you and your pet thrive.
When it comes down to choosing a pet store in Kentucky, Pet's Palace is an outstanding choice. The primary reason is our rejuvenated commitment to providing a top-tier experience. The new ownership has revitalized the store, creating a bright and clean environment that stands out. But what truly makes us special is our team. The reviews consistently praise our employees for being friendly, helpful, and, most importantly, knowledgeable. They don’t just work here; they have a passion for animals that is contagious and invaluable for customers seeking advice. Whether you are a first-time reptile owner or an experienced fish keeper, our staff can provide the guidance you need. Furthermore, our comprehensive selection of live animals and supplies means you can find everything you need in one convenient location. This includes specialized items for niche pets that you might not find elsewhere, such as feeder rats or specific types of fish. By choosing Pet's Palace, you are supporting a local business that is dedicated to providing exceptional service and is genuinely committed to the health and happiness of all pets in the Louisville community.
Pet's Palace Details
Service options
- In-store pickup
- Delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Pet's Palace Photos










Pet's Palace Location
Pet's Palace
2209 Goldsmith Ln, Louisville, KY 40218, USA
Pet's Palace Reviews
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★ 5★ 4★ 3★ 2★ 1We go here for our feeder rats and it's always a treat to look at all the animals and browse. Employees are friendly, helpful, and very knowledgeable! It's nice to shop at a place where the employees want to be there!
September 03 · Jeremy LewisI recently visited the newly revamped Pet's Palace, and I couldn't be more impressed! The new owners have done a fantastic job cleaning and improving the store, making it a bright and welcoming environment. The staff is incredibly friendly and knowledgeable, genuinely caring about the well-being of the animals. They take the time to educate customers on proper care, ensuring that each pet goes to a loving and well-prepared home. It's clear that this pet store is dedicated to both its animals and its customers, and I highly recommend it to anyone looking for top-notch pet care and service.
March 22 · Tim HopkinsI purchased a parakeet and it died four days later. I have parakeets, so I am experienced with them. When I contacted Pets Palace they did not offer a replacement or a refund. They also seemed unconcerned about the birds that are still in the store for sale. I've never been to a pet store where you buy a parakeet at your own risk. I won't go back.***EDIT: as requested, I did call the pet store several times asking for the owner. I even left my name and phone number but never did receive a call back.
June 24 · Catie WilburI bought a bunny from here Tuesday, and she was very sick, she had snuffles, which if left untreated is deadly. So they sell deathly ill animals, if it wasn’t me who got her it could’ve been someone who didn’t have the same knowledge as me and the bunny would have died. I took her to the vet it cost me 100 dollars in vet bills. Was thinking the store could be understanding and refund me for the price of the bunny and I would just pay for the vet bills and essentially have bought a healthy bunny. They were not understanding at all about how I didn’t want to give them the bunny and trade her out because I’m very attached to her and I want her to be under good and proper care, that I can give her. Spoke to them on the phone and not only did they deny giving me a refund, I asked for the manager they would not bring me to them. The man I spoke to was extremely rude and was trying to belittle me and make me feel stupid. Do not support this pet store and do not buy from here, unless you want the expense of a sick animal. Would leave a zero star if I could. Would never come back. Instead of refunding me my 100 dollars, offered me a 10 dollar bag of food.
August 14 · Maeve GreenWhent there looking to get a tortoise, left with a little hampster baby 😭 had him for 2 days and already made a portrait of him and spent more money then we should but deff worth it, loved the place and all the weird and cool animals there and the employees were very nice and animal experienced XD now we have a little sweet hampster man
June 02 · Destiny Hilliard
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