Petco Introduce
Petco in Chicago's vibrant Roscoe Village neighborhood stands as a one-stop destination for pet owners throughout the city and surrounding Illinois suburbs. Located at 3320 N Western Ave, this store is a comprehensive resource that goes beyond simply stocking pet food and toys. It offers an extensive selection of products for a wide variety of animals, including dogs, cats, fish, and reptiles. The store's commitment to animal well-being is evident in its diverse offerings, which are designed to support every stage of a pet’s life, from puppyhood to their senior years. This Petco location is well-regarded for its wide aisles, organized sections, and a welcoming atmosphere that makes shopping for your pet a convenient and enjoyable experience. Whether you are a new pet parent looking for guidance or a long-time enthusiast seeking specialized supplies, the store aims to meet all your needs under one roof. The staff is often noted for being helpful, as highlighted by a customer who praised an employee named Dakota for providing excellent assistance in choosing a dog bed. This level of personalized service is a cornerstone of the store's appeal, helping to build a loyal customer base in the busy Chicago area. In addition to a vast retail space, this Petco location integrates a variety of essential services, further solidifying its role as a key player in the local pet community. From professional grooming to specialized training classes, the store strives to be a trusted partner in your pet care journey.
The store is more than just a place to make a purchase; it’s a hub for pet care and community. The aquatics department, for example, is a significant draw, offering a wide array of options for fish lovers, from common goldfish to a diverse selection of tropical fish. The store is also a go-to for reptile enthusiasts, providing all the necessary supplies for these unique pets. The focus on specialized inventory, rather than just basic dog and cat items, is what makes this Petco location particularly valuable to the diverse group of pet owners in Chicago. Beyond the animals, the store carries a comprehensive range of high-quality pet supplies, including premium foods, treats, durable toys, and grooming essentials. The emphasis on offering durable and well-made products, such as the Reddy dog bed mentioned in a customer review, showcases the store's dedication to quality. Petco's commitment to convenience is also a key part of its appeal. The store is designed for a "quick visit" but has enough variety to encourage extended browsing. This balance caters to the fast-paced lifestyle of Chicago residents while still providing a rewarding and thorough shopping experience. The inclusion of services like in-store pickup and curbside delivery adds another layer of convenience, allowing customers to shop on their own terms. This Petco location is dedicated to fostering a positive relationship between pets and their owners, providing the tools, products, and knowledge needed to ensure a healthy and happy life for all kinds of animals.
Conveniently situated at 3320 N Western Ave, Chicago, IL 60618, Petco is easily accessible for residents of Chicago's Roscoe Village, Lakeview, and surrounding neighborhoods. The location is a significant advantage, as it is positioned in a bustling area with established public transportation routes and road networks. For those driving, the store is known to validate parking for the lot behind the building, a significant benefit in a busy urban setting. This makes it much easier for customers to transport large bags of food or other bulky items to their vehicles. In terms of accessibility for all patrons, the store has made significant efforts to be inclusive. It features a wheelchair-accessible entrance, ensuring that everyone can enter the store without difficulty. Additionally, a wheelchair-accessible parking lot is available, as is a wheelchair-accessible restroom. These amenities demonstrate the store's commitment to providing a comfortable and accommodating shopping experience for all members of the Illinois community. The location's ease of access, combined with its thoughtful amenities, positions it as a practical and welcoming choice for pet owners across the city, removing common barriers to in-store shopping. The availability of Wi-Fi is also a modern convenience that adds to the overall customer experience, allowing visitors to look up product information or reviews while they shop.
Petco on N Western Ave offers a comprehensive suite of services that extend far beyond typical retail. These services are designed to address various aspects of pet care, providing customers with a holistic resource for their animal companions. The store's multi-faceted approach ensures that a single trip can fulfill multiple needs, from purchasing supplies to scheduling a grooming appointment or a training class. This integration of services is a major reason why many people choose to shop at this particular location.
Services Offered:
- Curbside pickup: A convenient service allowing customers to pick up online orders without leaving their car.
- Delivery: The option to have products delivered to your home for maximum convenience.
- In-store pickup: Order online and pick up your items at the store, ensuring products are ready and available for a quick visit.
- In-store shopping: A full retail experience with a wide selection of products and on-site staff assistance.
- Onsite services: This encompasses a range of in-house offerings, including full-service grooming for dogs and cats. Grooming services include baths, haircuts, nail trims, and more, with options like Soothe & Repair for dry skin and Shed Release treatments.
- Dog training: The store offers a variety of group and private training classes for puppies and adult dogs, led by certified trainers who use positive reinforcement methods to teach obedience and address behavioral issues.
- Vaccination clinics: Petco hosts Vetco Vaccination Clinics, which provide low-cost preventative care services like vaccinations, microchipping, and deworming.
This Petco location is set apart by a number of key features and highlights that enhance the customer experience and underscore its commitment to service and accessibility. These amenities are designed to make every visit as smooth and pleasant as possible, regardless of the customer's needs or the nature of their trip. The store prioritizes convenience and comfort, reflecting its status as a leading pet care provider in the region.
Features / Highlights:
- Wheelchair accessible entrance, parking lot, and restroom: These amenities ensure that the store is fully accessible and welcoming to all customers, demonstrating a commitment to inclusivity.
- Wi-Fi: Complimentary internet access for customers to use while they shop, adding a modern convenience.
- Accepts various payment methods: The store offers flexible payment options, including credit cards, debit cards, and NFC mobile payments, making transactions quick and easy.
- Curated for a quick visit: The store layout and services are designed to make it easy for customers to find what they need and get in and out efficiently.
- Comprehensive pet care hub: Unlike many stores, this Petco combines retail with essential services like grooming, training, and veterinary clinics, making it a true one-stop shop.
For any inquiries about products, services, or hours of operation, you can reach the Petco on N Western Ave using the following contact information. The staff is ready to assist with any questions you may have, ensuring you receive the support you need for your pet care needs.
Contact Information:
Address: 3320 N Western Ave, Chicago, IL 60618, USA
Phone: (773) 472-6186
Mobile Phone: +1 773-472-6186
What is worth choosing about this Petco location is its comprehensive and convenient approach to pet care. The store offers a rare combination of extensive product inventory and a wide range of essential services, which makes it an incredibly efficient and valuable resource for Chicago pet owners. While a negative review about staff and management service highlights an area for potential improvement, a positive review from a customer like the one who praised Dakota for her helpfulness shows that a high level of service is a definite possibility and a key selling point. The presence of specialized departments like those for fish and reptiles, along with professional grooming and dog training services, sets this store apart from more general retailers. It's not just a place to buy food; it's a place to learn, to train, and to get your pet's needs met by professionals. The various service options, including delivery and curbside pickup, further enhance its appeal to busy city dwellers. The commitment to accessibility, as evidenced by the wheelchair-friendly features, makes the store a welcoming environment for all community members. Ultimately, choosing this Petco location means opting for a place that understands the diverse and complex needs of modern pet ownership, providing a one-stop solution that saves time and offers peace of mind.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
3320 N Western Ave, Chicago, IL 60618, USA
Petco Reviews
washpricesquestionssuppliesdog foodtoysdiscountrewards programselfcat litter
★ 5★ 4★ 3★ 2★ 1Was there in May and got a Reddy dog bed. The representative Dakota was super helpful in helping me choose the bed. This is the second dog bed I’ve gotten from this location that holds up really well, for dogs that scratch their beds. I really appreciate the staff and their helpful service.
May 28 · Bernardo OceguedaTerrible service, I do not recommend coming to this place. They do not know how to be a manager, non have they been trained to be a manager. The white guy at the register does not even want to work. They look at him. If you do not like your job, it is better not to work in a pet store. Poor customer service. I will never come to this place again. I would not even give it a star. I came on April 1st at 3 pm
April 01 · Edwin RodriguezSuch good service and treat pets very wellIf you do ever feel like giving up your pet this is definite place to go and if you ever feel like getting one this is also your best bet without breaking the bank
July 06 · discord guyI spent 100 dollars here and did not get any rewards. I asked for help at the store and was directed to call their customer service who was no help. I gave them my email and number and they still were not able to find anything. After 45 minutes on the phone they were able to find the purchase after asking me for the number on the receipt. Why waste my time and not ask in the first place? Apparently someone else redeemed my points and they refused to honor it because they had no proof that I made the purchase even though I had the receipt! Will never be shopping at this petco again.
August 15 · Eylin JoeToday I had exceptional customer service I was lost on what food to switch my cats to and I was approached by Alison. She gave me two amazing options. While giving assistance and direction to other staff. It amazed me she could run the whole store. I found out she wasn’t the manager I was shocked. Absolutely 10 out of 10 and the cats were happy two.
July 10 · Hunter Dodge
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