Petco Introduce
For pet owners in Kannapolis, North Carolina, and the surrounding areas, finding a reliable, comprehensive, and friendly store for their pet's needs is a top priority. Petco, located at 2231 Roxie Street Northeast, stands out as a leading destination, offering far more than just pet supplies. This store is a community hub for pet lovers, providing everything from quality products to expert advice and specialized services. Whether you are a new pet parent or a seasoned one, Petco is designed to be a one-stop shop for all your animal companions, including furry, scaly, and feathered friends. This article will provide an in-depth, factual, and engaging look at what makes this specific Petco location a local favorite in the Tar Heel State.
The exceptional customer service at this Petco location is a recurring theme in reviews and is a defining characteristic of the store. The staff's helpfulness and genuine enthusiasm for animals create a welcoming and reassuring environment. As one recent visitor enthusiastically stated, "it was honestly one of the best pet stores I’ve been to, the staff was so helpful." The review goes on to highlight two specific employees, Allen and Stan, for their outstanding service. Allen was praised for being "Amazing just absolutely amazing," for answering questions and being "so friendly and caring." Stan, at the register, was commended for his helpfulness in setting up an account and "explaining it clearly." Another customer, who was shopping for a newly adopted cocker spaniel named Mac, was "immediately greeted by Kelly" who was described as "awesome" and "so sweet," making the experience feel like she was "adopting Mac with me." These personal stories of exceptional care and attention to detail showcase the store's commitment to building relationships with its customers and their pets.
Petco is conveniently situated at 2231 Roxie Street Northeast, Kannapolis, NC 28083. Its prime location makes it easily accessible for residents of Kannapolis and the broader surrounding region. The store's commitment to accessibility is evident with its wheelchair-accessible entrance, wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These features ensure that all members of the community can comfortably visit the store. The availability of Wi-Fi is another thoughtful amenity, allowing customers to stay connected during their visit. The store is designed for quick visits, which is perfect for busy pet owners who need to pop in for a few essentials. The convenience of the location and its accessibility features are practical benefits that enhance the overall shopping experience.
The services offered at this Petco location go beyond simply selling products, creating a comprehensive resource for pet owners.
- Curbside Pickup & Delivery: For ultimate convenience, customers can use the curbside pickup and delivery options. This allows you to shop online from the comfort of your home and either have your items brought to your car or delivered directly to your doorstep.
- In-Store Pickup & Shopping: In-store pickup provides the best of both worlds, allowing you to secure your items online and pick them up at your leisure. For those who prefer to browse, the in-store shopping experience is enhanced by the friendly and knowledgeable staff.
- Onsite Services: Petco offers various onsite services, which can include professional pet grooming, veterinary services, and training classes, though it's always best to call ahead to confirm what is available at this specific location. The store's identity as a pet store, fish store, goldfish store, reptile store, and tropical fish store suggests a wide range of specialized knowledge and products to support these different animal types.
This Petco location is distinguished by several key features that contribute to its high praise from the community.
- Expert and Friendly Staff: The customer reviews are filled with praise for the staff members, such as Allen, Stan, and Kelly, who are noted for their helpfulness, friendliness, and caring nature. This human element is a significant draw.
- Broad Product Selection: As a full-service pet store, it carries a vast selection of products for a variety of pets. The store's identity as a reptile, fish, goldfish, and tropical fish store indicates a wide array of specialized products and animals, from "new baby sprinkles" to "two cute mouse."
- Commitment to Accessibility: The wheelchair-accessible entrance, parking lot, and restroom demonstrate a strong commitment to serving all community members.
- Modern Conveniences: The availability of Wi-Fi and modern payment methods like credit cards, debit cards, and NFC mobile payments ensures a smooth and efficient shopping experience.
- Seamless Account Setup: The staff's ability to "explain it clearly" when helping customers set up an account shows a dedication to making the process easy and understandable for everyone.
For all your pet care inquiries and needs, you can easily reach Petco at the following contact information.
Address: 2231 Roxie Street Northeast, Kannapolis, NC 28083, USA
Phone: (704) 925-6015
What is truly worth choosing about this Petco location is the perfect combination of a vast product selection and an outstanding, personal level of service. In a state with many options, this store stands out because the staff genuinely cares about the pets and their owners. The glowing reviews for specific employees like Allen, Stan, and Kelly highlight a culture of helpfulness and enthusiasm that makes every visit a pleasant one. Whether you are a new pet parent like the one getting Mac the cocker spaniel, or a seasoned owner looking for a specific item, you will find the products you need and the expert advice you can trust. The convenience of services like curbside pickup and the store's accessible features add to the overall value. For residents of Kannapolis and beyond, this Petco location is not just a place to buy pet supplies; it's a partner in your pet care journey.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
2231 Roxie Street Northeast, Kannapolis, NC 28083, USA
Petco Reviews
cashierreptilesdog foodadoptionnailstanksdog traineremployeesmellsbearded dragon
★ 5★ 4★ 3★ 2★ 1I recently just visited , it was honestly one of the best pet stores I’ve been to, the staff was so helpful . I just want to say Allen was Amazing just absolutely amazing. He helped me and answered all my questions he was so friendly and caring. Definitely a big shoutout to him . I also want to give a shout out to Stan who was at the register . He was so helpful in helping me set up an account and helped me all the way through while explaining it clearly . Absolutely amazing !!!! This my new baby sprinkles but I also got two cute mouse !
May 23 · ACastillo_ CepedaI just adopted my parents a cocker spaniel named Mac! He's amazing and I came in last night looking for treats and toys for him. I was immediately greeted by Kelly and she was awesome! I felt like she was adopting Mac with me. She's so sweet and showed me where to find everything to make this adoption surprise special. Shout out to Kelly for the great customer service. I'll be her customer from now on!!!
February 28 · Rebecca HatfieldFrom the moment I first met Alan he was always so helpful and very knowledge about the reptiles I had inquired about . He answered all my questions and concerns. I even got a snake from him which he explained everything about it to me . He’s a great person always nice , smile on his face and petco is lucky to have such a valuable asset to their store . Thanks again Alan for all your knowledge and helping me with my coral glow banana . A++++++ top notch employee best customer service I have received in a long time . Thanks again Alan at kannapolis petco for your professionalism and courteous service .
August 27 · Tammy WoodThere are some good people working there. Allen however is awesome! Whenever I see him there, he is so helpful. Very knowledgeable about lizards and spiders and just fantastic to deal with.
August 14 · James RichardsonAbsolutely unacceptable. Every single time I come to this location, Amber—the grooming manager—finds a reason to cancel or reschedule my appointment last minute, and without ANY notice. This has happened multiple times, and frankly, I’m fed up. It’s clear this is a pattern, not a one-off issue.To make matters worse, they recently increased my grooming fee by FIFTY dollars—again, without informing me ahead of time. That is outrageous and completely unprofessional.I have tried reaching the store manager multiple times and have yet to receive a single callback. The lack of accountability and customer care is beyond frustrating. I will be escalating this to corporate and will continue to leave one-star reviews until someone from management actually takes the time to respond.What’s even more insulting is being lied to—boldly, and to my face—about things I know aren’t true. It’s not just poor service; it’s disrespectful and shows a complete disregard for customers’ time and trust.Do better.
May 16 · Chastity Jones
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