Petco Introduce
For pet owners throughout Connecticut, finding a comprehensive and reliable source for all their pet's needs is essential. The Petco located at 201 Union St in Waterbury is a premier destination that goes far beyond a typical pet supply store. It’s a place where you can find everything required to ensure your pet lives a happy, healthy, and enriched life, all under one roof. Whether you have a dog, cat, fish, or a more exotic pet, this Petco location is committed to providing a wide range of high-quality products, expert services, and a truly welcoming environment.
What truly sets this Petco apart is its staff. According to multiple customer reviews, the employees are "wonderful and did a great job grooming Holly" and are "very friendly and eager to please." This dedication to exceptional customer service makes every visit a positive experience. The staff's enthusiasm and knowledge create a supportive atmosphere where you can get expert advice on everything from choosing the right food to finding the perfect toy for your pet's personality. This personal touch is a key factor that builds trust and encourages customers to return for all their pet care needs.
Beyond the wide selection of products, this Petco location is a hub for a variety of pet-related services. The grooming salon is a particular highlight, with customers highly recommending it for its professional and high-quality results. Petco-certified stylists are trained to provide a range of services from full-service baths and haircuts for dogs and cats to specific add-ons like nail trims, teeth brushing, and more. This makes it a convenient spot to keep your pet looking and feeling their best.
Another remarkable feature of this store is its commitment to animal welfare through its pet adoption program. Petco partners with local animal welfare organizations to host adoption events and house adoptable pets, making it a powerful force for good in the community. As one customer noted, the adoption program is "awesome" and brings in a lot of business, as new pet parents immediately stock up on all the essentials. This creates a positive cycle where the store supports local rescues while also serving as a vital resource for new pet owners.
The in-store experience is designed for convenience and ease. The store is well-organized, making it simple to find what you need quickly. For those with a busy schedule, Petco offers multiple service options, including in-store shopping, curbside pickup, in-store pickup, and even delivery. These flexible options mean you can manage your pet's needs on your own terms. The store also provides amenities like free Wi-Fi and is fully accessible, with a wheelchair-accessible entrance, parking lot, and restroom, ensuring a comfortable visit for every customer.
Whether you're a long-time pet parent or considering adding a new member to your family, this Petco location is a valuable local resource. The combination of a vast inventory, comprehensive services, a compassionate staff, and a strong community focus makes it a go-to destination for pet lovers in Waterbury and the surrounding areas.
Location and Accessibility
Petco is conveniently located at 201 Union St, Waterbury, CT 06706, USA. Situated in a central and easily accessible area, this store serves as a key resource for residents of Waterbury and nearby communities. The location is well-equipped with accessibility features, including a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom, ensuring a seamless and comfortable visit for everyone.
Services Offered
- In-Store Shopping: A comprehensive selection of products for dogs, cats, fish, reptiles, and small animals.
- Pet Grooming: A full-service grooming salon offering baths, haircuts, and specialized services by Petco-certified stylists.
- Pet Adoption: Partnership with local animal welfare organizations to facilitate pet adoptions and provide a safe space for adoptable animals.
- Onsite Services: On-site services, including dog training and Vetco Vaccination Clinic for routine veterinary care (services may vary).
- Delivery: The option to have products delivered directly to your home for maximum convenience.
- Curbside Pickup: Order online and pick up your items without leaving your car.
- In-Store Pickup: Place an order online and pick it up inside the store at your leisure.
Features / Highlights
- Friendly and Eager Staff: The employees are known for their exceptional friendliness, expertise, and willingness to assist customers.
- High-Quality Grooming: A highly recommended grooming salon with professional stylists who provide excellent care and results.
- Commitment to Animal Welfare: The store actively supports pet adoption, connecting adoptable animals with loving homes.
- Diverse Product Selection: A wide variety of products catering to all types of pets, including specialized departments for fish and reptiles.
- Convenient Service Options: Multiple ways to shop, including in-store, delivery, and both curbside and in-store pickup.
- High Accessibility: The facility is fully accessible, with accommodations for wheelchair users, making it welcoming for all.
Contact Information
Address: 201 Union St, Waterbury, CT 06706, USA
Phone: (203) 596-3623
Mobile Phone: +1 203-596-3623
What is worth choosing
For Connecticut pet owners, choosing the Petco in Waterbury is an easy decision thanks to its combination of comprehensive services, dedicated staff, and convenient location. The store’s commitment to providing excellent pet grooming and supporting local pet adoption sets it apart from other retailers. The staff’s friendliness and expertise create a welcoming atmosphere that makes every visit a pleasure. Furthermore, the flexible shopping options like curbside pickup and delivery cater to the demands of modern life, ensuring that you can get what you need without any hassle. This Petco is not just a place to buy pet supplies; it's a valuable community resource that genuinely cares about the well-being of your pets, making it the top choice for pet parents in the Waterbury region.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
201 Union St, Waterbury, CT 06706, USA
Petco Reviews
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★ 5★ 4★ 3★ 2★ 1The employees were wonderful and did a great job grooming Holly, I would highly recommend Petco instead of petsmart 100%
September 05 · DanaStaff is very friendly and eager to please. Great location and the adoption there is awesome. I've noticed it also brings in a lot of business when people adopt. They immediately stock up on food litter beds toys and always come back to the helpful staff.
August 19 · Viviana BergeronI wanna say I love my experience but it wasn’t the best, the store is beautiful and clean. The animals are beautiful and well taken care off. But where it goes down for me was the staff. Specifically a older women with glasses, white medium length hair. Her attitude was under par, you could see she didn’t want to be there and was constantly giving smart remarks at register. If someone doesn’t know how to handle customers or be Courteous towards them. They should not be in the Customer service business. The lady with red hair on the other hand super sweet and always had a smile. Over all I will continue my business here but I didn’t appreciate the customer service I received.
July 19 · Jessica SmithThe staff can use some work when being asked for help. Never got a cat bed or my ferret treats. Just ordered off Amazon - not even sure if it was cheaper or not but better than an attitudes.
May 20 · D TAlexia is the best store Manager and because of her I will only shop at Petco stores. Unlike their competitor Petsmart Petco treats customers as they should be for certain Alexia. I had no idea she was the store Manager she was doing something in the Waterbury store normally employees do and I felt bad asking for her help. She said no I do work here I am just not technically working it was her day off. I apologized and she said please do not apologize I will help you. She never mentioned she was the store manager. She took over an hour helping me and I will never forget how she treated me and others as an employee called out sick she offered to help others. Unbelievable, as it is sadly very hard to find customer service let alone the best customer service. Alexia I found out was not only an employee she was the store manager and felt like she would be putting her coworkers down by saying she was manager when it was not needed for her to just say it. When I asked her she was honest and told me she was abd she didn't say it because the other employees are great. ALEXIA IS THE BEST STORE MANAGER AS WELL AS PERSON. MY DOG FAITH APPROVED LOL. Honestly, Petco is the only place I will shop for all my pet needs and Waterbury store if nearby definitely because of Alexia I will shop at all Petco stores. I had an awful experience at Petsmart and I was going to avoid chain pet stores. Luckily, I met Alexia and she definitely changed my mind Petco I have neen to in Waterbury and Brookfield and both are clean and friendly.Alexia thank you I am proudly a lifetime Petco customer because of you!
July 25 · Cody Boy
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