Petco Introduce
In the dynamic and diverse landscape of Chicago, pet owners need a reliable and comprehensive resource to meet the needs of their animal companions. While many large retailers exist, a truly exceptional store is one that not only offers a wide variety of products but also provides expert advice and a welcoming atmosphere. The Petco located at 613 W Roosevelt Rd is a well-known establishment that has become a go-to destination for many Chicago residents. It's more than just a place to buy pet food; it's a community hub where convenience, a broad product selection, and dedicated staff come together to create a valuable experience for pet owners.
This Petco location has cultivated a reputation for its genuinely caring staff and consistent service. As one satisfied customer attests, the store is "truly amazing" and the staff "genuinely care about their clients and the needs of the animals." The consistency of the team is a key highlight, creating a familiar and welcoming environment that builds trust and loyalty. This sense of continuity is a rare find in the retail world, and it speaks volumes about the store’s commitment to its employees and, in turn, its customers. In addition to a fantastic team, the store is known for its cleanliness and organization, making for an effortless shopping experience. The staff’s willingness to offer helpful recommendations, even if it’s for a service they don't provide, further solidifies their role as trusted advisors in the Chicago pet community.
Situated at 613 W Roosevelt Rd, Chicago, IL 60607, USA, this Petco store boasts a highly accessible location that serves the needs of the surrounding neighborhoods. Its address in the West Loop and South Loop areas makes it a convenient spot for urban dwellers and those who live and work nearby. The store has invested in accessibility features, including a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These amenities ensure that all community members can shop with ease. For added convenience, the store offers a range of service options, including curbside pickup, in-store pickup, and delivery, catering to the busy schedules of Chicago residents. The availability of Wi-Fi also makes it a comfortable spot for a quick visit, whether you're grabbing a bag of food or just need a moment to check your phone.
Petco on Roosevelt Road offers a broad spectrum of services and products, making it a one-stop-shop for a wide variety of pet owners. The store's product selection extends beyond the basics for dogs and cats to include specialized supplies for fish and reptiles, positioning it as a key resource for enthusiasts of more exotic pets. In addition to supplies, the store features onsite services, with pet grooming being a significant offering. While the quality of individual groomers can vary, as is the case in any large company, the store is a place where many pets, including those with anxiety, find a safe and nurturing grooming experience. Petco also offers professional dog training classes, helping to strengthen the bond between pets and their owners.
Services Offered:
- Full-service professional pet grooming for both dogs and cats.
- Sales of a wide variety of pet supplies, food, and products.
- Specialized supplies for fish, including goldfish and tropical fish, as well as reptiles.
- Dog training classes to help with obedience and behavioral issues.
- Onsite services, including vaccination clinics and vet services through partner companies.
- Convenient shopping options such as curbside pickup, delivery, and in-store pickup.
Features / Highlights:
- A dedicated, consistent, and friendly staff that creates a welcoming environment.
- A wide and diverse product selection for all types of pets.
- Comprehensive accessibility features, including a wheelchair-accessible entrance, parking lot, and restroom.
- Multiple convenient payment options including credit cards, debit cards, and NFC mobile payments.
- Amenities like Wi-Fi for a more comfortable shopping experience.
- A convenient location that is easily accessible to residents in the West Loop and surrounding areas.
Contact Information:
Address: 613 W Roosevelt Rd, Chicago, IL 60607, USA
Phone: (312) 243-2620
What is worth choosing Petco?
For pet owners in Chicago, selecting Petco on Roosevelt Road is a practical choice that offers a number of key benefits. The most significant reason to choose this store is the convenience of a one-stop-shop that caters to a wide range of needs. From stocking up on food and toys to getting a pet groomed, customers can accomplish multiple tasks in a single visit. The variety of products, especially the specialized selection for fish and reptiles, makes it an essential resource for a diverse range of pet enthusiasts.
The positive review provided highlights the store's greatest asset: its staff. The presence of a consistent and caring team creates a welcoming and trusted environment, which is particularly important for pet owners who want to feel confident in the advice they receive. However, the negative review serves as a crucial reminder that customer experiences can vary, especially with services like grooming. It underscores the importance of clear communication and, if necessary, seeking a different provider. Despite this, the overwhelming sentiment from the positive review points to a store that is deeply committed to its community and its customers. The combination of a broad product selection, a dedicated staff, and convenient services makes Petco on Roosevelt Road a worthy and reliable choice for pet owners across Chicago.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
613 W Roosevelt Rd, Chicago, IL 60607, USA
Petco Reviews
groomerparkingpuppycashierjobdog foodemployeebrandvetcheck
★ 5★ 4★ 3★ 2★ 1This Petco is truly amazing!The staff genuinely care about their clients and the needs of the animals. One thing I really appreciate is the consistency—there’s never a big turnaround. It’s always the same friendly faces who’ve been there for a while, which creates such a welcoming and familiar atmosphere.When there are new employees, the existing staff do a great job introducing them, so I still feel comfortable and recognized every time I come in. The store is always clean, organized, and easy to navigate.If there’s ever something they can’t help with directly, they always have great recommendations. I absolutely love everything about this location.Huge thanks to the entire team for being so wonderful
August 04 · Jennifer LackuzynskiGroomer instantly refused my dog because my dog was nervous, which I understood for safety reasons but the part I didn’t like was when she lied and said my dog was “too matted to be groomed anyways” and needed a medical blade on her ears but soon as I took her to the Petco in North Riverside the groomer laughed at the story and said “she just didn’t want to service you”& they serviced her with NO PROBLEM, also her ears didn’t need a “medical blade”. I forgot the lady name at you’ll location but she had a short haircut & with holes on her earlobes(I think). Furthermore, please hire better groomers that are HIGHLY EXPERIENCED & PATIENT because my dog wasn’t aggressive, growling nor barking at all just a little nervous because she knows she only go to the pet store for grooming or vaccinations, she hates seeing any Petco employee until she realizes the services that’s being provided, my dog even allowed the groomer to touch her a few times but out of nervousness kept jumping at the groomer.
August 08 · Shakyla HoustonThe workers were extremely respectful BUT I left my daughter at Petco to wait for the dog to finish getting groomed just for them to tell me a Parent had to be there for her to get the dog back. Understandable but the workers did not mention that to me when I told them I was leaving and I paid before I left. I did have to call up there for them to let her leave with the dog. Other than that good service
May 06 · TerriannaI'm giving three stars instead of one because the associates were so nice. I use a cane to get around. I bought a 28lb of dog food and had to carry because they didn't have any shopping carts. The cashier was wonderful and associate Michael carried it out to my car. Ya gotta have shopping carts for your customers
May 24 · Michael ShenbergerFriendly service.....but product are kinda on the pricey side....But there is lots to choose from. Updated 06/25 still awesome services and products!
June 06 · Danielle Sr.
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