Pet Express Introduce
Welcome to Pet Express, a long-standing pet store located in Saugus, Massachusetts, that has been serving the local community for years. For residents of Saugus and the North Shore area, finding a one-stop-shop for all their pet needs is essential, and Pet Express aims to be that destination. The store is known for its extensive range of pet supplies and its unique position in the community as a place where families can find new furry companions. Pet Express offers a different kind of experience from your typical pet supply store, providing not only products but also the opportunity to bring a new family member home.
Pet ownership is a significant commitment, and having a reliable resource for food, toys, and other essentials is a key part of the journey. Pet Express prides itself on offering a variety of products to meet the needs of different pets, from dogs and cats to smaller animals. The store is designed to be a convenient and quick stop for busy Massachusetts residents, allowing you to get what you need efficiently. The store is designed with the customer in mind, from the layout of the aisles to the payment options available, ensuring a hassle-free shopping trip.
One of the most notable aspects of Pet Express is its role in helping families grow. For many, the journey to becoming a pet parent starts with a visit here. The store is known for its selection of puppies, providing a chance for prospective owners to interact with and learn about different breeds. The staff at Pet Express understands the importance of this decision and is committed to ensuring that the puppies are well-cared for and that new owners are well-informed. The store’s approach is to provide a positive and transparent experience, helping to create happy and healthy beginnings for both pets and their new families.
In a world where online shopping dominates, the physical presence of a store like Pet Express offers a unique advantage. It allows you to see products in person, get a feel for them, and most importantly, interact with knowledgeable staff who can answer your questions directly. This personal touch is invaluable, especially when making decisions about your pet’s health and well-being. The positive reviews from customers, who have found their new family members at the store, speak volumes about the care and attention provided by the staff.
The store's commitment to its animals is evident in the testimonials from real customers. One family, who brought home an energetic Aussie they named Stella, was impressed with the fact that the puppies were well-fed, cared for, and even partially raw-fed, which is a big plus for many health-conscious pet owners. Another customer, who found a new baby Dachshund, praised the representative, Jenna, for her knowledge and the smooth, easy process she facilitated. These accounts highlight the genuine passion and expertise of the staff, which is a cornerstone of the Pet Express experience.
The community of pet owners in Massachusetts is passionate and caring, and Pet Express aims to be a trusted part of that community. The store is not just a business; it's a place where relationships are formed and where a love for animals is shared. This connection is what makes Pet Express a local institution in Saugus, providing a valuable service that goes beyond a simple transaction. They are a resource for life, helping to support the journey of pet ownership from the very beginning.
---Pet Express is conveniently located at 1201 Broadway, Saugus, MA 01906, USA. This address places it along a major thoroughfare, Broadway (Route 1), making it easily accessible for residents throughout Saugus and the surrounding towns like Melrose, Lynnfield, and Revere. The store’s location is a key benefit for anyone looking for a quick and easy visit.
Accessibility is a priority at Pet Express. The store features a wheelchair-accessible entrance, ensuring that all customers, regardless of mobility, can enter the store with ease. Additionally, there is a wheelchair-accessible parking lot, which simplifies the process of getting in and out of the store. This commitment to accessibility reflects the store’s goal of serving a wide and diverse customer base.
The location’s position on Route 1, a major highway, makes it a simple drive for many, whether you are coming from the north or the south. The ease of access, combined with its parking and entry features, makes Pet Express a highly convenient stop for busy pet owners.
---Pet Express offers a range of services centered around providing for your pet and helping you find a new one. While their main offerings are retail, their focus on puppies is a distinguishing feature.
- Pet Sales: The store is well-known for offering puppies for sale, providing an opportunity for families to find a new pet.
- Pet Supplies: A wide variety of pet supplies are available, including food, treats, toys, beds, collars, leashes, and grooming products for dogs, cats, and other small animals.
- Customer Guidance: The staff, including representatives like Jenna, are praised for their extensive knowledge and ability to guide customers through the process of choosing and caring for a new pet.
- Quick Visit Shopping: The store is optimized for quick visits, making it easy to grab essentials on the go.
- Flexible Payment Options: For convenience, the store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.
Pet Express stands out in the local pet store market for several key reasons.
- Focus on Puppies: Unlike many pet supply stores, Pet Express is a place where you can meet and purchase a new puppy. This is a significant highlight for anyone looking to add a new dog to their family.
- Knowledgeable Staff: The team is consistently praised for their expertise and helpfulness. They provide detailed information about the pets and products, ensuring customers are well-equipped to care for their animals.
- Customer-Oriented Experience: The store is designed for convenience, from the easy-to-use payment options to the layout that allows for a quick visit.
- Accessibility: The store's commitment to providing a wheelchair-accessible entrance and parking lot makes it a welcoming space for all members of the community.
- Positive Customer Reviews: Testimonials from real customers highlight the good care the animals receive and the positive experience of bringing a new pet home.
To get in touch with Pet Express or for more information, you can use the following details:
Address: 1201 Broadway, Saugus, MA 01906, USA
Phone: (781) 233-7383
---For residents of Saugus and the North Shore, choosing Pet Express is about more than just buying pet supplies; it's about making a life-changing decision with confidence. The store's primary value lies in its role as a facilitator of new family connections. For those who are looking to add a new dog to their household, the ability to meet and interact with puppies in person, and to speak directly with knowledgeable staff, is invaluable. This personal experience far surpasses the process of finding a pet online or through other less direct means.
The customer reviews serve as a powerful testament to the care and consideration that goes into the process. The fact that the puppies are described as "well fed and cared for" and that staff members like Jenna are singled out for their knowledge and helpfulness, builds a strong case for trust. In an industry where concerns can arise, the transparency and positive feedback from real customers are reassuring. The store's commitment to ensuring a smooth transition for the new pets and their families is a key differentiator.
Furthermore, the convenience of the store’s location on a major road and its accessibility features make it a practical and stress-free option for busy people. The ability to grab supplies quickly and easily, and to pay using modern methods, adds to the overall positive experience. By choosing Pet Express, you are supporting a local business that is genuinely invested in the welfare of animals and the happiness of its customers, making it a truly worthwhile choice for anyone in the Massachusetts area. It is a place that understands the deep bond between humans and their pets and is dedicated to helping that bond begin and flourish.
Pet Express Details
Service options
- Delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Pet Express Photos










Pet Express Location
Pet Express Reviews
adoptquestionspuppy millscutecagessadvetkidsmallfinancing
★ 5★ 4★ 3★ 2★ 1Here’s Wednesday! But we renamed her to Stella! She just came home today and she’s eating, using the bathroom, and very energetic. She is a gorgeous Aussie! The only minor problem I had was the glass cages in the store. The puppies are well fed and cared for! When you buy them, they are partially raw fed too which is AMAZING to hear!The poor babies there are in a little bit of a heat issue, but that’ll pass. My dad said the employees were very kind when he was picking her up. When she got home, she immediately warmed up, met our older dog, and slept obediently in her crate. She LOVES chasing us around the yard! Overall, the puppies there seem well fed and cared for no matter where they came from.I know there’s some concerns about puppy mills, but undoubtedly Saugus Pet Express takes good care of the little babies here.
July 24 · Jo DunnWe have happily completed our family with our new addition. The representative Jenna was AMAZING. She is so knowledgeable and so well informed about all the pets. Specially our new baby Dachshund. She made it so easy and our girls had a great experience shopping around for our new baby. Thank you so much Pet Express for having an amazing rep like Jenna assisting us. We are so happy and we are in love with our addition to our family. Thank you.
May 03 · Yanira RosaJust a fantastic experience John is the best and his Manager Mary was outstanding! She was extremely knowledgeable and helpful throughout the whole experience. I can’t recommend them enough, you won’t be sorry.
May 29 · David SmagalaJulia G and Mary were amazing. They took care of us, answer our questions, and walked us through the paperwork. We are truly appreciate for all the help. My mother is happy with her new puppy. Thank you Julia and Mary.
August 30 · vilda cea-perezCarlos G was amazing and very charismatic, he helped us get our perfect puppy. Took his time and answered all our questions with a big smile
July 08 · Melany Bustamante
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