Premier Pet Supply

- 63 W Auburn Rd, Rochester Hills, MI 48307

For pet owners in Michigan, finding a pet store that offers a combination of high-quality products, knowledgeable staff, and convenient services is a top priority. Premier Pet Supply, a small business located in Rochester Hills, has built a strong reputation as a go-to destination for all things pet-related. The store provides a curated selection of products for a variety of animals, from premium foods to essential supplies, all while maintaining a personal touch that sets it apart from larger, corporate chains. What truly makes Premier Pet Supply a gem in the community is its dedication to creating a positive and supportive environment for both pets and their owners.

As a small business, Premier Pet Supply prides itself on a hands-on approach to customer service. The staff is consistently praised for being "friendly, knowledgeable, and caring," as noted in a glowing review about a self-service dog wash experience. Employees like Drew, Maya, and Marissa are highlighted for their ability to explain everything clearly to first-time customers and their willingness to go above and beyond, even when a customer arrives close to closing time. This level of customer care, where employees are "actually happy to have me there instead of trying to rush me out," speaks volumes about the company's culture and the passion of its team members. The review further praises the staff's hard work and "attention to detail," showcasing a deep commitment to maintaining a clean and organized store.

However, like any business, Premier Pet Supply has faced challenges, and it is important to provide a balanced overview. Another customer review expresses disappointment regarding a "customer appreciation week" promotion. The customer felt misled by an advertisement offering "NO LIMITS OR EXCLUSIONS" on a 30% discount, only to be told the discount couldn't be applied to already marked-down fish products. This highlights a potential area for improvement in communication and policy clarity. While the store aims to provide exceptional value, it's crucial for them to ensure that promotional terms are transparent to avoid customer frustration and maintain trust. This feedback serves as a reminder for potential customers to inquire about any specific exclusions on promotions, even when they appear to have none, to ensure a smooth shopping experience.

Premier Pet Supply is conveniently located at 63 W Auburn Rd, Rochester Hills, MI 48307, USA. This central location makes it an accessible option for residents of Rochester Hills and the surrounding Michigan communities. The store is designed for a "quick visit," making it an efficient stop for those who need to grab essential pet supplies on the go.

The store is committed to providing a welcoming and accessible environment for everyone. It features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers, regardless of mobility, can easily access the store's services and products. Inclusivity is also a core value, as the business identifies as LGBTQ+ friendly. This commitment to a diverse and welcoming atmosphere helps create a comfortable shopping experience for a broad range of community members. For added convenience, Premier Pet Supply accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and seamless.

Premier Pet Supply offers a wide array of services and products that cater to various pet needs, making it more than just a place to buy pet food.

• Self-Service Dog Wash: One of the store's most popular features is its self-service dog wash station. This service is highly praised for being "super clean," with a focus on hygiene and organization. The station is fully equipped with everything you need, including multiple shampoo options, towels, brushes, ear cleaners, and dryers. It's an excellent, mess-free alternative to bathing your dog at home.

• Extensive Pet Product Selection: The store carries a broad inventory of high-quality products for dogs and cats. This includes a wide range of premium foods, treats, toys, and other supplies. Customers appreciate the knowledgeable staff who can provide nutritional counseling and help them select the best food for their pet's specific dietary needs and health concerns.

• Convenient Shopping Options: To accommodate a variety of customer preferences, Premier Pet Supply offers multiple ways to shop. Customers can choose from traditional in-store shopping, in-store pickup for online orders, and curbside pickup. The store also offers local delivery, which is a significant convenience for busy pet owners.

• Onsite Services: In addition to the self-service dog wash, the store offers other onsite services, which may include nail trims and nutritional counseling. These services add a layer of convenience and expertise, allowing pet owners to address multiple needs in a single visit.

Premier Pet Supply stands out in the Michigan pet retail landscape for several key reasons.

• Exceptional Customer Service: As a small business, the store's greatest strength is its team. The staff's friendly, knowledgeable, and caring demeanor creates a welcoming environment that keeps customers coming back. Their willingness to assist, even after hours, speaks to a strong commitment to customer satisfaction.

• High-Quality and Clean Facilities: The self-service dog wash is a prime example of the store's commitment to quality and cleanliness. The station is well-stocked and meticulously maintained, providing a stress-free and pleasant experience for pet owners and their dogs.

• Community Focus and Inclusivity: The store's identity as an LGBTQ+ friendly business and their personal, hands-on approach to service foster a sense of community. This is a business that cares about the well-being of its customers and their pets, building relationships that go beyond a simple transaction.

• Comprehensive Offerings: From a diverse range of products to a variety of services like the self-service dog wash and convenient pickup options, Premier Pet Supply serves as a one-stop shop for many pet owners, making their lives easier and more convenient.

For more information about Premier Pet Supply or to inquire about their products and services, you can use the contact details provided below.

Address: 63 W Auburn Rd, Rochester Hills, MI 48307, USA
Phone: (248) 606-4615

For Michigan residents, choosing Premier Pet Supply is about more than just buying pet products; it's about supporting a local business that genuinely cares. The store’s strengths, particularly its exceptional customer service and the high-quality, clean facilities like the self-service dog wash, make it a top choice for pet owners in the Rochester Hills area. While the issue with the promotional exclusion is a point to be mindful of, the overwhelming positive feedback from customers highlights a business that is dedicated to going above and beyond. From the knowledgeable staff who are happy to help, even at close, to the convenient services and clean environment, Premier Pet Supply offers a rewarding and stress-free experience that is well worth choosing for your pet's needs.

Premier Pet Supply

63 W Auburn Rd, Rochester Hills, MI 48307, USA