Petco Introduce
For pet owners across California, Petco is a familiar and trusted name, offering a wide array of products and services designed to keep our animal companions happy and healthy. The Petco located at 1824 E Katella Ave in Orange, CA, is a prime example of this commitment, serving as a comprehensive resource for the local community. This store is more than just a place to buy food; it's a one-stop-shop that caters to the diverse needs of pet parents, from those with traditional dogs and cats to those who care for fish and reptiles. The store's reputation is built on its extensive product selection, convenient services, and a commitment to providing a clean and welcoming environment for both people and their pets.
The Orange, CA, Petco is a popular destination for its wide variety of offerings, including a significant selection of live animals. As a dedicated fish, goldfish, reptile, and tropical fish store, it serves a specialized market of enthusiasts who appreciate having a local source for their aquatic and scaly friends. The store aims to provide a pleasant and efficient shopping experience. A customer review highlighted the store’s cleanliness, ample parking, and the friendliness of its employees. While the reviewer noted that they prefer online shopping due to a physical disability and the taxing nature of carrying heavy items, they also recognized the clear benefits of visiting a physical store, especially the joy of shopping with your pet. This speaks to the store's welcoming atmosphere, where pets are not only allowed but encouraged to join in the shopping experience.
However, like any business, the store also faces challenges, particularly with its grooming services, as detailed in another customer's review. A customer's experience with the grooming department was disappointing, with a long wait time for a first visit and an unsatisfactory second visit where their dog was not fully groomed but still charged the full price. The customer felt that their dog was unfairly assessed and that the store lacked flexibility in providing a discount. This feedback highlights the importance of consistent service quality across all departments and the need for clear communication and customer-friendly policies. While this specific experience was negative, it is a reminder that businesses are not perfect and are always striving to improve their services.
Despite isolated negative experiences, the Orange Petco remains a key resource for many in the California pet community. Its wide range of products, accessibility, and additional services like grooming make it a go-to destination for pet owners who appreciate the convenience of an all-in-one store.
The Petco store is conveniently situated at 1824 E Katella Ave, Orange, CA 92867, USA. Its location is a major benefit for residents throughout Orange and the surrounding communities, as it is easily accessible from major roads. The store is designed with customer convenience in mind, allowing for a quick visit to pick up essentials or a more thorough shopping trip.
A significant feature of this location is its focus on accessibility for all customers. The store provides a wheelchair-accessible car park, a wheelchair-accessible entrance, and a wheelchair-accessible toilet. These features ensure that customers with physical disabilities or mobility challenges can navigate the store comfortably and independently, reflecting Petco's commitment to inclusivity.
In addition to physical accessibility, the store offers a range of service options designed to make shopping easier. Customers can choose from Kerbside pickup, delivery, in-store pickup, and in-store shopping. This flexibility caters to different preferences, whether you prefer the convenience of having items brought to your car or the ability to browse the aisles. The store also accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring a quick and secure checkout process.
In-Store Shopping: A wide range of products are available for in-store shopping, including a vast selection of pet food, treats, toys, and supplies for dogs, cats, reptiles, and fish. The store functions as a pet shop, pet supply store, and a specialized fish and reptile store.
Professional Pet Grooming: The store offers on-site grooming services, including baths, nail trims, and full-service grooming for dogs. While customer experiences may vary, this service provides a convenient option for pet owners to get their pets professionally groomed without visiting a separate facility.
Convenient Pick-up and Delivery Options: For customers who prefer not to enter the store, Petco offers kerbside pickup and delivery services. This is especially helpful for those with mobility issues or busy schedules, allowing them to get their pet supplies with minimal effort.
Live Animals: As a reptile, goldfish, and tropical fish store, this Petco location offers a variety of live animals for sale. This service caters to a specialized community of pet owners, providing them with a local source for their unique pet needs.
In-Store Services: The store also has on-site services, which can include things like nutritional consultations, and other wellness resources to help pet owners make informed decisions about their pet's health.
Comprehensive Product Selection: Petco in Orange is noted for its wide range of products, from staple items like dog and cat food to specialized supplies for aquatic and reptilian pets. This makes it a true one-stop-shop for a diverse range of pet owners.
Convenient Multi-Channel Shopping: The ability to shop in-store, pick up curbside, or have items delivered provides unparalleled flexibility. This feature is particularly beneficial for busy individuals and those with specific needs, making pet care more accessible.
Live Animal Specialization: The store's designation as a goldfish, tropical fish, and reptile store is a major highlight. It provides a unique and valuable resource for enthusiasts who might otherwise struggle to find a local retailer with such a specialized and well-stocked selection.
Welcoming and Accessible Environment: The wheelchair-accessible amenities, along with the friendly staff and clean store environment, contribute to a positive and stress-free shopping experience for all customers.
Wi-Fi Availability: The presence of Wi-Fi is a small but valuable amenity for customers who need to look up product information or reviews on the spot, enhancing the in-store shopping experience.
For more information on products, services, and store hours, you can contact the Petco store in Orange, CA, using the details below:
Address: 1824 E Katella Ave, Orange, CA 92867, USA
Phone: (714) 289-1400
For pet owners in California, choosing Petco in Orange offers a host of benefits that make it a worthy choice. The store's biggest strength is its convenience and comprehensive offerings. As a one-stop-shop, it saves you time and effort by allowing you to purchase food, supplies, and even get professional grooming or veterinary care in a single visit. This is a huge advantage for busy individuals and families. The multiple shopping options, including in-store pickup and delivery, also cater to a variety of lifestyles, making pet care more manageable than ever.
Furthermore, the store's specialized focus on fish and reptiles sets it apart from other general pet stores. For enthusiasts of these unique pets, having a local and reliable source for supplies and live animals is invaluable. The store's commitment to accessibility, with features like wheelchair-friendly amenities, also ensures that it is a welcoming place for everyone in the community.
While the grooming department may have some service inconsistencies as highlighted in a review, the overall value of the store lies in its extensive product selection and flexible services. The positive feedback about the friendly employees and clean environment suggests that the store, in general, provides a pleasant atmosphere. For California residents who value convenience, variety, and accessibility, Petco in Orange is a practical and reliable choice for all of their pet-related needs.
Petco Details
Service options
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco Reviews
groomerscleandog foodadoptionnailvettoysemployeeonline shoppingcompetitor
★ 5★ 4★ 3★ 2★ 1I came in to get some dog shampoo. The selection was minimal at best. It was kind of empty; There was plenty of parking. The employees were friendly; The store was clean. Google tried to take me to some other direction even though I was looking right at the store sign. I prefer online shopping because I have a physical disability. Carrying large items or a lot of items in general is taxing on my body. I could see the benefit of going to an actual store, but with traffic and not 100% sure they will have what I need. I prefer online shopping. This is not a negative review on any store; it's just my preference. There were several people in there with their pets walking around; kudos to all of you. It is awesome to go shopping with your pets for your pets.
March 28 · erik thomstadOur first visit was decent—the grooming was fine, though the whole process (bath, nails, teeth) took over three hours, which felt excessive. Still, we were reasonably satisfied.The second visit, however, was disappointing. They asked us to pick up our dog after 1hour and 40 minutes, saying they couldn’t groom her because she “wasn’t feeling well.” Yet, they still charged the full price. So we ended up paying $50 just for a wash with cheap shampoo and nothing else.No discount was offered for the next visit, and they stated they don’t do discounts at all, which is surprising given that they kept our dog for nearly two hours without grooming her.Our dog was completely fine—calm, cooperative, and in normal condition. She’s very small, so handling her shouldn’t have been an issue. It seems like they simply didn’t want to groom her.Unfortunately, we won’t be coming back. Paying $50 for just a wash isn’t worth it.
March 02 · Elizabeth SamoI take my golden here for grooming and I love having Alexis as her groomer! She’s kind, patient, thorough, and has amazing customer service. Thanks Alexis!
July 02 · Bianca BonggaWe cannot say enough amazing things about Gracie, the Lead Pet Styler/Groomer at Petco in Orange! Our Golden Retriever, Buck, used to be absolutely traumatized by grooming experiences, but Gracie has completely changed that. She is incredibly respectful of our dog’s body language and clearly understands pet psychology on a deep level. Her gentle approach and genuine care make all the difference.Gracie does a top-notch job every single time—our pup comes back looking fantastic and, most importantly, happy and relaxed. We’ve tried a few groomers since moving out of the area, but no one compares to her. We now make the trip back to Orange just to see her. It’s 100% worth it!Thank you, Gracie, for being so amazing at what you do and for treating our dog with such kindness and care. You’re truly the best!
December 09 · Whitney SReceived notification of special event and giveaways for reward members and they didn't have it, total waste of time.
August 18 · C Blethrow
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