Petco Introduce
Located conveniently on East Lancaster Avenue, the Petco in Paoli, PA, stands as a comprehensive resource for pet owners across the Main Line and Chester County region. This facility is far more than a simple "Pet supply store"; it is a multi-faceted hub classified as a full "Pet store," and importantly, a destination for aquatic enthusiasts, featuring specialized departments as a "Fish store," "Goldfish store," "Reptile store," and "Tropical fish store." This wide-ranging inventory ensures that owners of furry, scaly, and finned companions can find everything they need under one roof.
The Paoli Petco distinguishes itself by integrating a wide selection of retail products with essential pet services, making it a true one-stop-shop for local Pennsylvania residents. Customer experiences frequently highlight the exceptional service, particularly within the specialized departments. For instance, new aquarium hobbyists have praised employees like Irwin for providing patient, non-overselling advice, helping with tank setups, and offering a welcoming introduction to the pet community—even engaging with children. Likewise, the in-store grooming salon has been commended for its quality, with groomers like Devika receiving positive feedback for their excellent results, leaving dogs like a 50lb collie looking and smelling "great."
With an emphasis on accessibility and modern convenience, this Petco location is positioned to serve the busy lives of local pet parents, offering multiple ways to shop and manage their pet's health and wellness needs.
The Petco store is strategically located on one of the Main Line's major thoroughfares, making it highly accessible to residents throughout Paoli, Malvern, Berwyn, and surrounding communities in Pennsylvania.
- 82 E Lancaster Ave Ste A-1B, Paoli, PA 19301, USA
Situated directly on East Lancaster Avenue (Route 30), the location provides ease of travel and a familiar landmark for local shopping trips. Furthermore, the store has made significant commitments to ensuring a comfortable and accessible experience for all patrons:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
For convenience and modern transaction needs, the store supports a "Quick visit" for fast trips and accepts a variety of payment methods:
- Credit cards
- Debit cards
- NFC mobile payments
An added amenity for shoppers utilizing online services or needing quick access is the availability of "Wi-Fi" throughout the store.
The Paoli Petco provides a robust suite of services designed to cover all aspects of pet care, from supplies and grooming to health and education:
- Full-Service Dog and Cat Grooming: Offering everything from basic baths, nail trims, and ear cleaning to breed-specific haircuts and specialized packages (e.g., Shed Release, Calming), performed by certified groomers.
- Vetco Vaccination Clinics: Hosting regular low-cost, preventative pet care services, including puppy vaccination packages, a la carte vaccines, microchipping, and deworming.
- Positive Dog Training Classes: Providing classes for dogs of all ages and stages, using positive reinforcement methods to help pet owners build a strong, successful bond with their dogs.
- Aquatics Department: A specialized section dedicated to fish, including tropical fish, goldfish, and saltwater supplies, with knowledgeable staff on hand to assist with tank setups and maintenance.
- Reptile Department: Offering supplies, habitats, and often live animals for reptile enthusiasts, catering to the unique environmental needs of various species.
- Flexible Shopping Options: Offering multiple fulfillment methods for customer convenience, including "Curbside pickup," "Delivery," "In-store pickup," and traditional "In-store shopping."
This Paoli location is a standout destination for the Main Line pet community due to several key features that enhance the shopping and service experience:
- Highly-Rated Specialty Expertise: Despite being a large retailer, the store is known for having exceptionally helpful staff in specialized areas, particularly in aquatics, with employees praised for their engagement, knowledge, and honest advice regarding tank setups.
- Comprehensive Wellness Integration: The combination of in-store grooming (often with highly-regarded groomers like Devika), positive training classes, and regular Vetco Vaccination Clinics means owners can manage essential wellness needs in one convenient location.
- Unmatched Convenience: The array of service options—including Curbside Pickup and In-store Pickup—caters perfectly to the busy schedules of Pennsylvania families, allowing for fast, efficient transactions.
- Wide-Ranging Inventory: The classification as a general pet store, tropical fish store, and reptile store ensures that it stocks not only common dog and cat supplies but also specialized food, habitats, and equipment for a diverse range of less common pets.
- Commitment to Accessibility: The provision of a wheelchair accessible entrance, parking, and restroom makes the facility welcoming and available to all community members.
To inquire about services, stock availability, or to book a grooming or training appointment, please use the contact information for the Paoli Petco:
Address: 82 E Lancaster Ave Ste A-1B, Paoli, PA 19301, USA
Phone: (610) 640-2621
For pet owners in the Paoli and Main Line area, the Petco on East Lancaster Avenue is worth choosing because of its unparalleled convenience and the sheer breadth of its offerings. When you need to pick up premium dog food, get your cat groomed, find supplies for a new reptile habitat, and get your puppy vaccinated—all in one trip—this Petco delivers. The integration of full-service grooming and Vetco clinics saves Pennsylvania residents valuable time, while the multiple shopping methods cater to any schedule.
Crucially, the store proves that a large retailer can still deliver high-quality, personalized service. The noted commitment of staff in the aquatics department to engaging honestly with customers and helping them succeed—rather than pressuring them into unnecessary purchases—builds trust and ensures a positive, knowledgeable experience. Choosing this Petco means choosing comprehensive care and superior convenience for all the pets in your Pennsylvania household.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
82 E Lancaster Ave Ste A-1B, Paoli, PA 19301, USA
Petco Reviews
groomingpricefishgoldendoodleferretsnailspet toysrabiesbeardstore manager
★ 5★ 4★ 3★ 2★ 1I’m new in the area and I visited petco yesterday inquiring about some fish the employee Irwin was a huge help. He answered all of my questions even engaged with my children ,answered all of there questions even let them hold a ferret loved it he showed me how to get my tank setup helped me pick out everything that was needed and didn’t try to over-sale me which I appreciate. he had wonderful energy made me and my kids feel welcome to the pet community I will definitely be returning I hope all the customer service at this establishment is this pleasing have a wonderful week
May 18 · Kellee HymannPetco did such a great job with Pearl, our 50lb collie, her groomer was Devika, thank you so much! She looks and smells great!
August 30 · John HealyI started going here when my local pet shop closed recently. The staff are friendly and very helpful. Irwin is ALWAYS happy and friendly to customers. He is a breath of fresh air in a dark world. Good job!
June 28 · Scott SzewczakI took our 7lb cavapoo in for a monthly grooming with my 4 and 5 year old boys.Groomer at first refused to take the dog because he allegedly didn't have "rabies paperwork ", except he did as it was dropped off in last months appoint.Groomer was appalled she actually had to do her literal job and look something up, then hesitantly took the dog.My dog meanwhile is so nervous by her tone and body language he peed on the floor and she lunges at the animal and he nipped at her UNDERSTANDABLY.She then refused to groom the animal and after a talk to the manger they still wouldn't take him as he's "not safe".My kids were sad and my dog still needs a haircut.Absolutely THE WORST EXPERIENCE I HAVE EVER HAD WITH A GROOMER in 7 years of dog ownership.It's amateur hour at this location, GO ELSEWHERE.UPDATE as of 4/11/25:My ex-wife went back to the store with the boys as she was so appalled when I relayed what happened. My son identified the groomer for her and she asked to speak to a manager.The General Manager had gone for the day, and the Assistant Manager was annoyed because a lady who was a customer there had just dropped off her dog and overhead the conversation and was concerned with my ex-wife (and my) expierence.My ex-wife told her not to take her dog to this location and the Assistant Manager told her "you can't say that sweeheart". My ex, obviously offended told him not to speak to her in that manner. Who do these people think they are?This store and employees and management is OUT OF CONTROL at this location. I intend on contacting the Commonweath to file a complaint. Perhaps an attorney needs to get involved for sexual harassment.STAY CLEAR.
April 12 · MJ StevkoI'm reeling with disgust for the way this store in Paoli, PA. treated me for a dog grooming.I had a 4:45 appointment this evening to groom my dog. My partner, kids and I called at 4:48 saying we are running a few min behind. The store said we have a 10 min grace window. We arrived 4:54 within the window. The grooming coordinator Devika was very rude and disappointed that we made it, and refused anyway saying she was busy - even though she said she saw us pull in on time. She had been trying to push a reschedule right from the beginning and shoved it onto us.We spoke to Store manager Sarah who seemed to sympathize - she spoke to the grooming coordinator Devika for 5 min and she returned saying that the issue is we are very busy so we can't take your dog. I was astounded - we followed the instruction made it through rush hour traffic and still made it and were being made a mockery of. We are a family, I took time off work, made it through rush hour on a Friday to be at the store - to be treated with a degree of nonchalance and astounding indifference to customer and situation that had me gobsmacked- I get the harried groomer, but the manager using being busy as an excuse is stunning!! I kept asking her what did I do wrong, which she could not answer.There is something very wrong with this- there is absolutely no fear of accountability which may be a much larger problem that could use leadership attention. I could also use some redress for the way my wife and I were treated.I don't usually use yelp for anything but food but I'm outraged enough that I I feel you should hear of this incident. We have reached out to many levels of their management as well so there is better chance of someone getting back. Looking at other ratings of the store in recent times we are not alone in this. For the record, Sarah refused to be on audio or camera recording in her position, as per Petco policy!
May 05 · Anar P
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