Petco Introduce
For all of us in Connecticut who are dedicated to the well-being of our beloved pets, having a reliable local resource is a top priority. The Petco located at 825 Hartford Rd in Waterford, CT, stands as a central destination for a wide variety of pet needs. This store is much more than just a place to buy pet food; it is a full-service hub that offers everything from specialized supplies to professional services like grooming and on-site veterinary care. For residents of Waterford and the surrounding communities, this Petco provides a convenient and comprehensive solution for keeping our animal companions happy and healthy.
Petco has established itself as a leading name in the pet industry, known for its commitment to holistic pet wellness. The Waterford store embodies this philosophy by offering a diverse range of products and services tailored to the needs of different animals. Whether you are a proud owner of a dog, cat, reptile, or fish, you will find a curated selection of food, accessories, and habitats designed to meet their specific needs. The store is designed for a "quick visit," as noted in its planning options, making it easy to grab essentials on the go. However, it also serves as a place to explore and seek expert advice for more involved pet-keeping hobbies, such as caring for a complex fish tank or reptile terrarium.
A significant part of the value offered by this Petco location is its focus on customer convenience and accessibility. The store offers a variety of service options to fit modern lifestyles, including curbside pickup, delivery, and in-store pickup for online orders. These services are particularly beneficial for busy Connecticut families who need a flexible and efficient way to shop for pet supplies. Furthermore, the store is built to be accessible to all, with a wheelchair-accessible entrance, parking lot, and restroom, demonstrating a commitment to serving every member of the local community. The availability of Wi-Fi is another small but appreciated amenity that enhances the overall shopping experience.
The physical location of the Waterford Petco is 825 Hartford Rd, Waterford, CT 06385, USA. This is a very accessible location for residents of Waterford, New London, East Lyme, and other nearby towns. Situated on a main road, it is easy to get to and offers plenty of parking, making it a stress-free trip whether you are stocking up for the month or just grabbing a quick item. Being able to access a wide range of products and services at a local, brick-and-mortar store eliminates the need for long-distance travel for specialized goods, which is a major convenience for local pet owners.
While the store is a part of a national chain, its local team provides the expertise and personal touch that makes a difference. As noted in customer reviews, individual staff members can be the key to a great experience. A staff member named Jags was praised for his "kindness and knowledge" and for taking the time to answer all questions, highlighting the store's potential for excellent, personalized service. This kind of dedicated assistance, especially when it comes to specific pet care like for a betta fish, can be a "diamond in the rough" and an invaluable part of the shopping experience for those of us who want to ensure we are giving our pets the best possible care.
Services Offered
- Pet Grooming: The Waterford Petco offers a full range of grooming services, including professional baths and haircuts for dogs and cats. Grooming appointments are designed to maintain a pet’s hygiene and overall health, with various packages available to suit different needs.
- Dog Training: The store provides dog training classes for different skill levels, from puppy socialization to advanced obedience. These courses are designed to help pet owners build a strong bond with their dogs and address behavioral challenges with positive reinforcement.
- Live Animal Sales: As a comprehensive pet store, this location offers a variety of live animals. This includes a dedicated fish store with tropical fish and goldfish, as well as a selection of reptiles, providing a one-stop-shop for live pets and their necessary habitats and supplies.
- Onsite Veterinary Services: The store hosts Vetco clinics, which provide convenient and affordable walk-in services like vaccinations and other preventive care. This is a huge benefit for pet owners who need to keep up with their pet’s health without the cost and hassle of a full vet office visit.
- Convenient Shopping Options: The store supports modern shopping habits with services like in-store pickup, curbside pickup, and delivery for online orders. These options provide maximum flexibility for customers to get the supplies they need on their own schedule.
Features / Highlights
- Wide Variety of Products: Petco in Waterford offers an extensive selection of products for all types of pets, including premium pet food, treats, toys, accessories, and specialized habitats for fish and reptiles. This variety ensures that all your pet's needs can be met in one place.
- Knowledgeable and Helpful Staff: As highlighted in customer reviews, the store has staff members who are praised for their friendliness, helpfulness, and extensive knowledge. These employees are a great resource for answering questions and providing expert advice.
- Accessibility for All: The store is committed to serving the entire community with its wheelchair-accessible entrance, parking, and restrooms, ensuring a comfortable visit for every customer.
- Payment Flexibility: The store accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and convenient.
- Holistic Approach to Pet Wellness: Beyond just selling products, Petco emphasizes pet wellness through its on-site services like grooming and vet clinics. This approach helps pet owners maintain their pets’ health and happiness effectively.
Contact Information
Address: 825 Hartford Rd, Waterford, CT 06385, USA
Phone: (860) 437-0712
What is worth choosing
Choosing the Petco in Waterford, CT, is an excellent decision for local pet owners seeking a convenient and comprehensive resource. While some customer experiences may vary with different staff members, as is common in any retail environment, the store’s core offerings and the presence of dedicated, knowledgeable employees like Jags make it a highly valuable resource. The ability to find everything you need in one location—from specialized fish supplies to dog food and even veterinary services—is a major time-saver for busy Connecticut residents. The option for curbside pickup further enhances this convenience, proving that the store is designed with the modern customer in mind.
The combination of a wide product selection with expert on-site services, like grooming and training, sets this Petco apart. The availability of on-site Vetco clinics for vaccinations is a huge benefit that offers peace of mind. While it is always recommended to communicate clearly with staff about specific needs, the positive feedback on individual employees shows that there is a genuine commitment to customer satisfaction and pet welfare. For anyone in the Waterford area looking for a reliable, all-in-one pet store that is also easily accessible, this Petco location is a top choice that provides quality products, a range of services, and the potential for truly outstanding customer support.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
825 Hartford Rd, Waterford, CT 06385, USA
Petco Reviews
cashiervetnailsgroomingdog foodtrainingadoptioncricketscouponstocked
★ 5★ 4★ 3★ 2★ 1I went yesterday to buy dog food. The guy working there was super helpful and friendly. As for the other 2 girls diana and the cashier.no personalities not friendly at all.Plus I had a $5.00 coupon on the bag of dog food. And she goes and charges full price. I said no there is a coupon and she seemed annoyed.The staff in lisbon are much friendlier
July 30 · Nb m ManfrediJags was the most helpful employee I've come across in a pet store. He made the time to answer all my questions and point me in the right direction as to how to best care for my new betta. Thank you for your kindness and knowledge Jags! People like you are diamonds in the rough! 💎✨️
June 08 · Allie SmithWent here for 2 fish and 2 African dwarf frogs. The worker closest to the fish tanks was busy talking to a family about hamsters so we went to look for another employee for help. There were 3 women employees doing absolutely nothing but talking to each other about non work related things. We politely walked over and interrupted their conversation to ask for help getting the fish and frogs. One of the ladies told us, the guy talking to the family with the hamsters was the fish guy and said they couldn’t help with a rude tone. So we went over and waited by the fish, waiting for the guy to be done. I kid you not, we were waiting for 45 minutes while that one employee was busy answering the families questions about the hamsters. We then asked the guy (with like 15 minutes left before closing) for help. He told us he’s not the fish guy and he literally walked over to get the women to help. All three of the woman we originally asked 45 MINUTES EARLIER WHO WERE DOING ABSOLUTELY NOTHING THE ENTIRE TIME came over to us. One of the ladies was telling one of the other coworkers which fish she is going to get after they close for her tank before asking what we wanted. They FINALLY got our fish and frogs and rang us up right before closing. Please choose better employees, that experience was absolutely pathetic, we will never be going back to that Petco again. Also the lady who got our fish was very knowledgeable about the fish and pricings, she knew the prices off the top of her head but somehow couldn’t have been bothered to get our fish when she was doing absolutely nothing the entire time we were waiting? Pathetic, do better. Again, never stepping in that Petco again. horrible employees except for the hamster guy who was very polite and spent 45 minutes helping a family with their questions. Those ladies are absolutely horrible employees. Took us about an hour to get 2 fish and 2 frogs with 4 employees in the store, with only 1 employee helping the only other customers in the store while the 3 lady employees were busy sitting talking to each other, avoiding doing their job. We were the only customers in that store besides the one family looking at hamsters.. It was shocking, I never in my life have ever experienced customer service this bad. I been to a lot of Petcos and this is by far the worst.
July 30 · JamesWe walked in to have our dog’s nails clipped. He generally does not like anyone touching his feet. However, the technician did a great job at gettting him on the table and clipping his nails in 5 minutes. There seemed to be no struggling or whining. She got him to do exactly what was necessary. While the store was busy and it was a bit of a wait with no appointment, it was well worth it! Thank you so much!!! We will definitely come back!
May 12 · Eric JohnsonMini Schnauzer. Not happy with this grooming. Last time they cut off his beard and left the skirt. We should not have come back here for grooming again so shame on us.
April 12 · Christian Beisel
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