Petco Introduce
In the heart of Lithonia, Georgia, Petco serves as a central destination for pet owners seeking everything from premium food to essential supplies for their animal companions. As a major retailer in the pet industry, Petco aims to be a one-stop-shop for a wide variety of pets, including dogs, cats, fish, and reptiles. For local residents, this store provides a convenient and comprehensive resource, designed to meet the diverse needs of the community's pet population. This article will provide an in-depth overview of the Lithonia Petco location, highlighting its extensive product selection, available services, and the convenience it brings to local pet parents. While every store has its challenges, understanding the full scope of what Petco offers can help you make the most of your visit and find the right solutions for your furry, scaly, or finned family members.
The Lithonia Petco is situated at 8164 Mall Pkwy, Lithonia, GA 30038, USA, placing it in a prime and accessible location for a quick visit. The store's proximity to major roads and local shopping centers makes it a straightforward stop for daily errands or a dedicated shopping trip. Petco has made sure the store is accessible to everyone in the community, with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. For modern convenience, the store offers a variety of service options to fit your lifestyle, including curbside pickup, in-store pickup for online orders, and delivery. In-store shopping is also an option, allowing you to browse the aisles at your leisure. The store is equipped with Wi-Fi and accepts a range of payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and easy.
Petco in Lithonia is more than just a retail space; it's a hub for various on-site services that cater to the health and well-being of your pets.
- Pet Supply Store: As a comprehensive pet supply store, Petco offers a wide variety of products for dogs and cats, including food, treats, toys, beds, and grooming supplies. They also have an extensive selection for smaller animals like rabbits, hamsters, and birds.
- Aquatic Life: The store specializes in a range of aquatic pets and supplies, functioning as a fish store, goldfish store, and tropical fish store. They offer a selection of fish, tanks, filters, decor, and food for both freshwater and saltwater setups, catering to enthusiasts of all levels.
- Reptile Care: For reptile owners, Petco provides a dedicated reptile store section with a variety of reptiles, along with all the necessary supplies like terrariums, lighting, heating elements, and specialized food.
- Onsite Services: The Lithonia location provides several in-store services to help you care for your pet. This includes a full-service grooming salon where you can book appointments for baths and haircuts. Some locations also offer veterinary services, such as vaccinations and wellness exams, though it's best to call ahead to confirm availability.
While Petco is a large chain, its success is often dependent on the dedication of the local team. The Lithonia store has both positive aspects and areas for improvement, as highlighted by customer feedback.
- Wide Product Range: One of the biggest advantages of shopping at Petco is the sheer variety of products available. Whether you are a dog owner looking for a specific brand of kibble or a reptile enthusiast needing a new heat lamp, you are likely to find what you need.
- Convenient Services: The availability of curbside pickup and in-store pickup makes it easy to get what you need without a long shopping trip. These services are invaluable for busy pet parents.
- Customer Service Challenges: Customer reviews point to some issues with in-store customer service, with one review highlighting a lack of staff presence, mismatched prices, and an unhelpful cashier. Another review mentioned that the phone is "NEVER" answered, which can be frustrating for customers who have questions. These are common points of feedback for large chains and should be noted by prospective customers.
- Grooming and Other Services: The store offers grooming services that are often well-received, as one customer mentioned they "loved my dog cut." This highlights that while some aspects may need improvement, specific departments like grooming are providing quality service.
To get in touch with the Lithonia Petco for questions about products, services, or specific animal availability, you can use the following information.
Address: 8164 Mall Pkwy, Lithonia, GA 30038, USAPhone: (770) 482-1565
For pet owners in the Lithonia, Georgia, area, choosing Petco is a decision to prioritize convenience and variety. The store’s wide-ranging inventory, from dog and cat essentials to specialized supplies for fish and reptiles, makes it a reliable destination for all your pet needs. The modern conveniences of curbside pickup and delivery are a huge bonus for anyone with a busy schedule. While customer reviews indicate that there may be some service-related challenges, such as staff availability and phone responsiveness, the store’s core offerings and quality grooming services remain a solid resource for the community. It's important for prospective customers to understand the potential for these service gaps and to plan accordingly, perhaps utilizing the online ordering and pickup options to streamline their experience. Ultimately, the value of this Petco lies in its ability to be a large-scale, accessible hub for a wide array of pet products and services, making it a valuable part of the local pet care landscape.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco Reviews
groomercashiernailsdog foodvettrainingcricketsshelvesshaveeaster
★ 5★ 4★ 3★ 2★ 1This store CAN’T have a leader in the building with what I saw. Stockers blocking the aisles pushing freight (as slow as possible), worst of all NO ONE was watching the front. When I arrived the cashier was sitting on top of what I assume was his car on the phone (black Nissan Altima). I shopped for a good 15 mins and he was still outside!!! I waited at the register for 5 mins before I had to go to the window and make eye contact with before he came inside to check me out. The prices on the shelves didn’t match the ring up price, there was a 25% off coupon he didn’t address. The only thing he said to me was the total because he was STILL on the phone!!! Talking about girls with his friend. All the staff on duty today should be replaced or you may as well close the doors. How many sells were missed today because there was no one to check them out? Or who just left with the merchandise instead?
June 29 · Neek HI loved my dog cut , although I stated I didn’t want her hair on the top touched for her ponytail -1 star ….it still came out cute. .. & another thing yall NEVER answer the phone , work on that cust have questions that need to be asked over the phone rather then wasting time coming there .
May 06 · keke ReneeI tried this grooming salon 4 times for my German shepherds and this was the worst experience. I dropped them off at 9, then got 2 separate messages stating that one of my dogs was ready and the other was drying, then another Message saying they won’t be ready until 3… 6 hours???? That’s past the 3-4 hour window time. Assuming it was an error I called for some clarification. The gentleman who answered was rude and short. He handed the phone to the groomer who stated “we’ll give you a call when they’re done.”Okay, great. But 6 hours is too long. Not to mention I paid extra for one of my shepherds to have limited kennel time due to his anxiety and then told he’ll be there for 6 hours??I was hung up on by the groomer when I asked for clarification. Called back and the same gentleman quickly dismissed me and said “they’re tag teaming your dogs to make it go faster”. Then hung up.The manager called me a few minutes later to explain the specific package I paid for was not an express bath and limited kennel time doesn’t mean express bath. I get that. But I paid $35 extra for limited kennel time for nothing then because 6 hours is OUTRAGEOUS. Had I not called to question, my dogs would have been there the entire day.She then said the groomer went into detail about the bath to my boyfriend who dropped them off and how long it would take. After I asked my boyfriend he said all the groomer stated is it would be a couple hours and had him sign paperwork. Everything else aside lying to a customer is just unprofessional behavior. I’m not interested in escalating further but highly suggest you pull the audio footage and use it as a training opportunity for your staff. Two x large dogs cost a lot of money for grooming and we will not be coming back to spend it here. Staff is friendly to your face, rude over the phone and unwelcoming.Please take a look at your team members before you lose more customers.
July 19 · Jillian StameyAMAZING TEAM! Cupid (charismatic dog) loves to come here! The team really loves what they do and and make you feel good about leaving your family in their care. Thank you for making me feel like Im leaving him with family. Nia has educated us along Cupids growth here since day one... Amazing team!
July 20 · GD GrahamIf I could I would give less then zero. I took my dog for a bath and ended up at the emergency Vet The staff is young and not properly trained. The manager of the store is unprofessional and has not reached out to me to apologize or even check on my dog .
September 04 · Tybirius Bell
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