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Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM
- 245 Bloomfield Ave, Bloomfield, NJ 07003

Animal hospital ★4.0

245 Bloomfield Ave, Bloomfield, NJ 07003, USA

4.0
Let me preface this by saying we truly loved Dr. Felix, his wife, and Veronica. We own one dog and she knows one vet, and that’s Dr. Felix for the last 10+ years. What an absolute shame that our time together came to an abrupt end today. I place all blame on the receptionist he’s had over the last year or so and on Dr. Felix himself. Throughout our journey, we’ve been loyal and non-problematic, but this new receptionist has been lodging complaints on us recently claiming we are rude, and today Dr. Felix was willing to let our dog go as a patient based on the words of his receptionist with no opportunity for us to state our side. And based on other reviews, there are many folks like us who miss Veronica and are not fond of this new receptionist. Take a hint Dr. Felix, your clients aren’t the problem, there’s one common denominator, check your front desk.I went in office 2 days ago to pick up meds for my dog, receptionist was clueless and asked me to wait so she could speak to Dr. Felix to figure it out, I didn’t have an issue/display any form of attitude, sat and waited. She came back with meds, asked me for payment, gave me minimal directions for applying meds and I went about my way. Fast forward 2 days later, we’re on a call with Dr. Felix and he’s got a mouthful for us saying he’s received complaints from his receptionist TWICE now about us being rude and blah blah blah. As another reviewer mentioned, that receptionist is a manipulative LIAR. And the way this matter was handled showed no respect for our loyalty and was incredibly unprofessional.Not only did Dr. Felix lose my dog as a patient, he lost my sister’s as well. We will not be tolerating the lies, the disrespect, and the absolute lack of care. Proceed with caution before going here. Veronica was the BEST, the current devil at your front desk is going to run your business into the ground at the rate she’s going. - Ashley Mangroo
Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Overview Intro Detail Photos Location Reviews

Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Introduce

For New Jersey pet owners, finding a trusted veterinarian who understands your pet's needs and provides consistent, long-term care is a cornerstone of responsible pet ownership. Bloomfield Animal Clinic, led by Dr. J Felix Escudero, DVM, has been a familiar name in the community for a long time, serving pet families in Bloomfield and the surrounding areas. The practice operates as a small animal hospital with a focus on building lasting relationships with its patients and their owners. Dr. Escudero and his team aim to provide a blend of professional expertise and personalized, compassionate care, ensuring that pets are well-looked after throughout their lives.

For many years, the clinic has been known for its dedicated service and the strong bond it forms with its clients. Dr. Escudero's rapport with pets and his patience with them, even those who are timid or aggressive with new people, has been a key reason for many families' loyalty. As one long-term client noted, "Dr Escudero has shown his love for every furball with his patience and understanding." This type of personal connection is what many pet owners seek in a veterinary practice, a place where their animal is treated with kindness and respect, almost as if they were the vet's own.

However, the clinic’s standing has recently faced some challenges, as indicated by recent customer reviews. While the professional care from Dr. Escudero himself is often praised, there have been significant concerns raised about the current front desk staff. Long-time, loyal clients have expressed frustration over what they describe as a series of misunderstandings and a lack of respect, leading to a breakdown in communication and trust. This highlights a crucial issue for any business: the importance of every member of the team in maintaining a positive and professional environment. While the veterinary services may be excellent, the overall client experience is dependent on every point of contact. This dynamic is an important consideration for anyone looking for a new veterinary home for their pet.

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Location and Accessibility

Bloomfield Animal Clinic is centrally located at 245 Bloomfield Ave, Bloomfield, NJ 07003, USA. This location makes it a convenient choice for residents in Bloomfield and the surrounding communities who are looking for local veterinary care. The clinic operates on an appointment-recommended basis, which is a standard practice for most animal hospitals and helps ensure that each pet receives the proper amount of time and attention from the doctor. The clinic also has restrooms available for the convenience of its clients. The information available about the clinic's accessibility is limited, but it's important for prospective clients to contact the office directly to confirm if they have specific needs, as most modern medical facilities, including veterinary ones, strive for general accessibility.

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Services Offered

As a full-service animal hospital, Bloomfield Animal Clinic provides a range of care for dogs and cats throughout their lives. Their services are designed to maintain a pet’s health from a young age through their senior years. While the provided information does not include a detailed list of services, most full-service animal hospitals like this one typically offer the following:

  • Wellness and Preventative Care: This includes routine wellness examinations, vaccinations, and parasite control to help prevent common diseases and catch potential health problems early.

  • Diagnostic Services: A full-service clinic typically has the ability to conduct in-house lab work, such as blood and urine tests, to diagnose illnesses and monitor a pet's health. They may also have the ability to perform or refer for more advanced imaging like X-rays and ultrasounds.

  • Dental Care: Dental health is crucial for a pet's overall well-being. A veterinary practice like this one would likely offer dental examinations, professional cleanings, and other necessary dental treatments.

  • Surgical Procedures: Most animal hospitals perform a variety of surgical procedures, ranging from routine spaying and neutering to soft tissue surgeries and other common operations.

  • General Medicine: The clinic would also provide care for sick or injured pets, offering treatment for a wide range of illnesses and conditions.

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Features and Highlights

Bloomfield Animal Clinic, under the care of Dr. Escudero, has several noteworthy features that have garnered a loyal following, despite some recent operational challenges. These features are a key part of its identity and are what make it a unique choice for pet owners:

  • Decades of Experience: Dr. Escudero has been a trusted veterinarian in the community for a long time, with some clients having a relationship with the clinic for over a decade. This long-standing experience is a significant factor for many owners who value continuity of care and a vet who knows their pet's history.

  • Doctor's Rapport with Pets: Several reviews highlight Dr. Escudero’s patience and understanding with pets, even those who are difficult to handle. This ability to make a connection with the animals themselves is a crucial trait for a veterinarian and is highly valued by pet owners.

  • Bilingual Service: The clinic is noted as offering services in Spanish ("¡Se Habla Español!"), which is a valuable feature for the diverse community in and around Bloomfield. This inclusivity can make a significant difference for many clients, allowing for clearer communication and a more comfortable experience.

  • Front Desk Concerns: A significant and repeated concern in recent reviews points to the current front desk staff. Customers have described feeling disrespected and have noted that the receptionist's negative feedback led to long-term clients being dismissed. This suggests that while the medical care may be excellent, the customer service aspect has become a major point of friction for some. The lack of an opportunity for long-term clients to share their side of the story is a serious issue that new and potential clients should be aware of.

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Contact Information

To schedule an appointment or for more information about the clinic, you can contact Bloomfield Animal Clinic using the following information:

  • Address: 245 Bloomfield Ave, Bloomfield, NJ 07003, USA

  • Phone: (973) 748-0070

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What is Worth Choosing?

For New Jersey residents, particularly those in the Bloomfield area, Bloomfield Animal Clinic presents a unique opportunity for veterinary care centered on a single, experienced doctor. The loyalty of long-term clients and their praise for Dr. Escudero's compassionate and patient approach with animals are strong indicators of his professional skill and genuine love for his work. The fact that he has been a trusted vet for over a decade for many families is a testament to the quality of care he has provided over the years. This can be a great place for someone looking for a vet who will know their pet's history inside and out. The ability to communicate in Spanish is also a significant benefit for the local community.

However, the recent negative reviews regarding the front desk staff are a serious consideration that cannot be overlooked. The frustration of loyal clients who feel mistreated and dismissed based on unsubstantiated complaints is a major concern. It highlights the potential for a very negative client experience, regardless of the quality of the medical care. While Dr. Escudero is highly regarded by his long-term patients, his handling of these situations, as described by the reviewers, has led to a loss of patient trust and loyalty. Therefore, while the clinical care may be excellent, prospective clients should "proceed with caution," as one reviewer recommended. It is a clinic worth considering if you value a long-term, personal relationship with a skilled veterinarian, but you must be prepared for the possibility of a difficult client experience at the front desk. The decision to choose this clinic should be made with a full awareness of both the highly praised medical expertise and the significant client-service issues that have been brought to light by the community.

Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Details

  • Accessibility

  • Wheelchair accessible entrance
  • Amenities

  • Restroom
  • Planning

  • Appointments recommended

Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Photos

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Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Location

Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM

245 Bloomfield Ave, Bloomfield, NJ 07003, USA

Bloomfield Animal Clinic, Dr. J Felix Escudero, DVM Reviews

An average rating of ★4.3 from 262 user reviews.

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