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Omnia PetPet Store Near MeCaliforniaContra Costa CountyEl CerritoPet Store in El Cerrito PlazaPetco

Petco
- 420 El Cerrito Plaza, El Cerrito, CA 94530

Pet store, Fish store ★4.0·$$

420 El Cerrito Plaza, El Cerrito, CA 94530, USA

4.0
Never again! This is the second time I’ve had a terrible experience with Petco grooming.The first time, my Goldendoodle had a 10 a.m. appointment. I called all day to check if he was ready, but no one answered. At 8:40 p.m.—almost closing—I finally got a call saying, “Sorry, we forgot your dog was here.” Absolutely unacceptable.I decided to give them another chance today, Saturday, August 23, 2025. My dog had a 2:15 p.m. appointment, and by 5:45 p.m.—again, almost closing time—no one had called or answered the phone. No updates, no courtesy, nothing.This is irresponsible, unprofessional, and shows zero respect for customers or their pets. I will not be returning and cannot recommend this location to anyone.Formal Complaint Regarding Grooming Services – Request for Refund, Apology, and CompensationDear Petco Management,I am writing to formally express my extreme disappointment and concern regarding the grooming services at your location. Unfortunately, this is now the second time I have had a very negative and unacceptable experience while bringing in my Goldendoodle for grooming.The first incident occurred when I scheduled an appointment at 10:00 a.m. I called several times throughout the day to check on my dog, but no one answered. I waited patiently, assuming the staff was busy. To my shock, I finally received a call at 8:40 p.m. informing me that my dog had been completely forgotten at the facility.Today, Saturday, August 23, 2025, I scheduled another grooming appointment at 2:15 p.m. As of 5:50p.m.—just before closing—I had still not received any communication. Once again, no one answered my calls, and no courtesy update was provided. To make matters worse, I later learned that my dog had been kept in a cage for several hours. This is unacceptable and raises very serious concerns about the quality of care and attention provided to pets at your facility.Given these repeated failures, I do not believe I should be required to pay for today’s service. I am requesting the following:1. A full refund or that today’s charges be waived immediately.2. A written apology for the repeated lack of communication and for keeping my dog confined for an excessive period of time.3. A store credit or grooming voucher as compensation for the inconvenience, distress, and poor treatment my dog and I have experienced.I respectfully request a prompt written response and assurance that corrective measures will be taken immediately to prevent this from happening again to my pet or any other customer’s.Sincerely,Cody and scar and muñeca - Chapina En honduras
Petco Overview Intro Detail Photos Location Reviews

Petco Introduce

For pet owners in El Cerrito and the surrounding Bay Area, Petco is a well-known name and a frequent destination for all things related to animal care. Located conveniently in El Cerrito Plaza, this store offers a comprehensive range of products and services designed to meet the needs of a diverse pet population, from dogs and cats to fish and reptiles. While large chains like Petco can sometimes be seen as impersonal, their presence in the community provides a reliable and accessible resource for pet food, toys, and essential supplies.

The El Cerrito Petco aims to be more than just a retail space; it's a place where pet owners can access professional services and expert advice. The store's extensive inventory caters to a wide variety of animals, including a significant selection for aquatics enthusiasts. This makes it a valuable resource for owners of tropical fish, goldfish, and saltwater species, although availability of specific products may vary. The store also provides a range of in-person services such as dog grooming and professional training classes, which are designed to support the well-being and development of local pets.

The shopping experience at this Petco location is designed for modern convenience. With multiple service options and a focus on accessibility, the store attempts to make it easy for customers to get what they need. Whether you're in a hurry and just need to make a quick visit or you're looking to browse and find something new for your pet, the store is set up to accommodate various shopping styles.

The store's role in the community is important, providing a one-stop-shop for many of the day-to-day needs of pet ownership. From routine food purchases to more specific needs for different types of animals, Petco serves as a consistent option for residents in the East Bay. Its long-standing presence in El Cerrito Plaza makes it a familiar and reliable part of the local landscape, offering a wide array of products that are often difficult to find at smaller, independent stores.

The Petco store is located at 420 El Cerrito Plaza, El Cerrito, CA 94530, USA. This location is part of a large, popular shopping center, which makes it incredibly easy to find and access for residents of El Cerrito and nearby communities. The plaza itself is a major commercial hub, so combining a trip to Petco with other errands is a common and convenient practice for locals.

In terms of accessibility, the store has made a clear effort to be welcoming to all customers. It features a wheelchair-accessible entrance, as well as a wheelchair-accessible parking lot. This ensures that individuals with mobility challenges can easily enter and navigate the store. Additionally, there is a wheelchair-accessible restroom available, further enhancing the comfort and convenience for all visitors. This commitment to accessibility is a key feature that makes the store a more inclusive place for the community.

The store's position within El Cerrito Plaza also offers other benefits, such as a large number of parking spaces, which helps prevent the frustration of searching for a spot. While the provided information does not specify if the parking is free or paid, being in a plaza typically means ample parking is available, making a visit to the store a smoother process. For those who prefer to shop in person, the store’s physical setup and location are designed to provide an easy and straightforward experience.

The store's accessibility features demonstrate a commitment to serving all community members, and this physical convenience is a significant factor in its appeal to local shoppers. The central location is a major advantage for busy California residents who need a quick and easy way to pick up pet supplies.

The Petco in El Cerrito provides a variety of services to help local pet owners with their needs.

  • Curbside pickup: For a fast and contact-free experience, you can order online and have your items brought to your car.
  • Delivery: The store offers delivery services, providing a convenient option for those who cannot visit the store in person.
  • In-store pickup: You can place an order online and pick it up inside the store at your convenience.
  • In-store shopping: The traditional shopping experience is available for customers who prefer to browse the aisles and get advice from staff.
  • Onsite services: The store offers professional services such as grooming and dog training to address a variety of pet needs.

These services collectively provide a comprehensive and flexible approach to pet care, allowing customers to choose the option that best fits their lifestyle.

The El Cerrito Petco location has several highlights that make it a prominent local business.

  • Specialized Inventory: In addition to dog and cat supplies, the store has a dedicated section for fish and reptile owners, making it a go-to spot for a wide range of pet enthusiasts.
  • High-Tech Amenities: The store provides Wi-Fi and accepts modern payment methods, including NFC mobile payments, credit cards, and debit cards, for a seamless checkout process.
  • Accessibility: The store is highly accessible, with wheelchair-friendly parking, entrances, and restrooms, ensuring a comfortable experience for all.
  • Convenience for Quick Visits: The store's layout and services are designed for quick visits, which is perfect for busy individuals needing to grab a few items.

These features highlight Petco’s effort to create a modern, convenient, and inclusive shopping environment for the California pet community.

For more information about the store's hours or to inquire about a service, you can use the following contact information.

Address: 420 El Cerrito Plaza, El Cerrito, CA 94530, USA

Phone: (510) 528-7919

When deciding where to shop for your pet in California, the Petco in El Cerrito presents a compelling option, but it is important to consider all aspects of the customer experience. While the store offers a wide variety of products and convenient services, the provided customer reviews show that there have been significant issues, particularly with the grooming department. Reports of poor communication, long wait times, and a lack of professionalism are serious concerns for any pet owner. These instances highlight the importance of individual staff performance and management in a large retail setting.

However, the store's value is not solely based on one department. It remains a reliable source for a diverse array of pet supplies, from specialty aquarium items to general dog and cat products. While one review notes a limited selection of saltwater supplies, the store still carries a variety of products that may cater to different needs within the fish-keeping hobby. Its role as a major retailer in the area means it can offer a selection that smaller, independent stores may not be able to provide. The store also offers other services like dog training, which could be a positive experience for some customers, as these can vary greatly depending on the instructor.

Ultimately, what is worth choosing about this Petco is its function as a one-stop-shop that is highly accessible and offers modern conveniences like curbside pickup and mobile payments. While some services may require caution based on customer feedback, the core retail function of the store provides a consistent and expansive selection of pet necessities. For residents in El Cerrito who need to quickly and easily purchase pet supplies, this Petco location is a practical and convenient choice.

Petco Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Amenities

  • Wi-Fi
  • Wi-Fi
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Petco Photos

No photos available at the moment.

Petco Location

Petco

420 El Cerrito Plaza, El Cerrito, CA 94530, USA

Petco Reviews

An average rating of ★4.1 from 1044 user reviews.

groomingcashiercleandog foodreptilesemployeeshelvesvetguinea pigscrickets

★ 5★ 4★ 3★ 2★ 1

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