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Petco ico

Petco
- 25592 El Paseo, Mission Viejo, CA 92691

Pet Shop, Fish store ★4.0

25592 El Paseo, Mission Viejo, CA 92691, USA

4.0
I have never been treated so poorly and with such disregard! I went to the Petco located at 25592 El Paseo, Mission Viejo to buy a few things for my cats. I am a frequent/longtime customer and have never had an issue. Until today!! Diana, at checkout, is the WORST!I needed to buy a new XL cat box and some cat food. Because I didn't know which one of Petco's XL cat box would work best for the space I had planned to put it in, I picked 2 with the intent of returning the one that didn't work. I had a small hand-held basket full of cat food and 2 XL cat boxes and needed to check out. For obvious reasons, I couldn't carry everything. I brought 1 of the cat boxes and the basket full of cat food up the the register counter next to the one that Diana was sitting at because it was next to the cat product aisles. She didn't see me because she was sitting and playing games on her phone. I politely asked her if she could help me and grab the cat box and basket for me and put them on her check-out counter for me while I went back and grabbed the other cat box I was purchasing. My hands/arms were completely full and it was obvious I couldn't carry everything. She looked at me like I was bothering her and said "oh you can leave those things there and grab them when you come back." Wow - thanks for all your help. NOT!!!I went back and grabbed the other cat box, brought it up to her checkout counter and then went over and grabbed the other stuff I was buying. The items were sitting right next to her on the other check-out register counter. Was it that much of an inconvenience to help me and put them at her register? For the record, there wasn't anyone else even remotely near the checkout area so it's not like she was assisting other customers!! She was just on her phone playing games.When I got everything to her register, I had to prompt her for my Petco Rewards number in order to get points for my purchase. She made no effort to be friendly or ask me if I found everything I needed. Complete LACK of any/all customer service skills. She is a terrible representative of Petco!I will NOT be returning to this store! - Lenore Golden
Petco Overview Intro Detail Photos Location Reviews

Petco Introduce

For pet owners in California, finding a reliable and comprehensive pet store that offers a wide range of products and services is essential to keeping their animal companions healthy and happy. The Petco location at 25592 El Paseo in Mission Viejo is a popular destination that serves a large portion of the Southern California pet community. As a leading retailer in the pet industry, Petco offers more than just food and toys; it provides a variety of on-site services that make it a convenient one-stop shop for all pet-related needs.

This article will provide a detailed and factual overview of the Petco store in Mission Viejo. We will cover its extensive offerings, from a vast selection of supplies for various types of pets to its professional services like grooming and training. The tone will be friendly and professional, offering a balanced perspective that is both informative and helpful for local users. For Californians, a store like this simplifies the often-complex task of pet care by consolidating multiple services into a single, accessible location. It caters to a diverse group of pet owners, from those with dogs and cats to enthusiasts of aquatics and reptiles.

The store is a hub for pet parents in Mission Viejo and surrounding areas like Laguna Niguel and Irvine, who are looking for convenience, variety, and expert help. While some reviews from customers highlight both positive and negative experiences, the store's long-standing presence and wide range of offerings speak to its role as a consistent resource for the community. Whether you're a long-time resident or new to the area, understanding the full scope of what this Petco offers is key to making the most of your visit. This article is designed to give you that complete picture, detailing its accessibility, services, and key features.

The importance of a well-stocked and service-oriented pet store cannot be overstated. From routine purchases to unexpected needs, having a place you can rely on is crucial. Petco in Mission Viejo aims to be that place, providing a robust inventory and a suite of professional services that are designed to support pet owners at every stage of their pet's life. We will explore the specific types of services available, from in-store shopping to delivery and curbside pickup, all of which cater to the modern Californian's busy lifestyle.

Location and Accessibility

The Petco store is conveniently located at 25592 El Paseo, Mission Viejo, CA 92691, USA. This address places it within a busy commercial area, making it easily accessible for customers driving from different parts of Orange County. For local users, its location in Mission Viejo’s bustling retail district means it's a practical stop on a list of errands.

One of the most notable features of this location is its excellent accessibility. The store is equipped with a "Wheelchair-accessible car park," a "Wheelchair-accessible entrance," and a "Wheelchair-accessible toilet." This demonstrates a strong commitment to inclusivity, ensuring that the store is welcoming and easy to navigate for all customers, including those with mobility challenges. Additionally, the availability of Wi-Fi for customers adds another layer of convenience, allowing shoppers to use the Petco app or check information on the go. The "quick visit" planning option also highlights the store’s efficient layout, which is designed to help customers find what they need and check out without unnecessary delay.

Services Offered

  • In-Store Shopping and Product Variety: As a multi-purpose pet store, this Petco location is a "Pet Shop," "Pet supply store," "Fish store," "Goldfish store," "Reptile store," and "Tropical fish store." This means it offers a vast selection of products for dogs, cats, small animals, birds, reptiles, and a particularly strong focus on aquatic life.
  • Professional Grooming: The store offers a "Full-Service Grooming" salon. This includes professional baths, haircuts, nail trims, and other grooming services for dogs and cats.
  • Dog Training: Petco provides "Dog Training" services with expert trainers who use positive reinforcement methods to help pet parents build a strong bond with their dogs and teach them basic behaviors and manners.
  • Veterinary Services: This location offers a "Vaccination Clinic," providing affordable preventative care such as vaccinations and microchipping, which is a key service for maintaining a pet's health.
  • Delivery and Pickup Options: To cater to modern consumer needs, the store offers various flexible service options, including "Kerbside pickup," "Delivery," and "In-store pick-up," making it easy for customers to get their supplies without having to spend a lot of time in the store.
  • On-site Services: The availability of "On-site services" means that pet owners can handle multiple tasks in one visit, such as picking up food, getting a pet groomed, and attending a training class.

Features / Highlights

  • Comprehensive Services: The store's ability to combine retail with professional services like grooming, training, and vet clinics is a major highlight. This makes it a true one-stop destination for pet owners.
  • High Accessibility: The wheelchair-accessible parking, entrance, and restroom are a significant feature that makes the store a more inclusive and convenient choice for everyone.
  • Flexible Shopping Options: Offering "Kerbside pickup," "Delivery," and "In-store pick-up" provides customers with the flexibility they need to shop in a way that best fits their schedule.
  • Positive Customer Experiences: While some reviews are negative, many long-time customers describe the staff as "friendly" and "very knowledgeable," highlighting the positive relationships and helpfulness that have made the store a "wholesome place" for families and their pets for over two decades.
  • Payment Convenience: The store accepts a variety of payment methods, including "Credit cards," "Debit cards," and "NFC mobile payments," ensuring a smooth and modern checkout process.

Contact Information

Address: 25592 El Paseo, Mission Viejo, CA 92691, USA

Phone: (949) 348-2310

Mobile Phone: +1 949-348-2310

What is worth choosing

For residents of California, particularly those in the Mission Viejo area, the Petco at 25592 El Paseo is a compelling choice for several reasons. The primary benefit is its sheer convenience and breadth of offerings. Instead of visiting a separate store for fish, a different one for pet supplies, and a third for grooming, you can get everything done in one place. This saves time and effort, a valuable commodity in the fast-paced Southern California lifestyle. The store's ability to act as a "Pet Shop," "Fish store," "Reptile store," and "Pet supply store" all at once is a major advantage.

While the provided reviews show a mixed bag of customer service experiences, they also highlight a crucial point: the store has been a beloved local institution for a long time. The positive comments from a customer who has been visiting for "over 20 years" speak to a foundational level of quality and a welcoming atmosphere that has endured. The friendly and knowledgeable staff mentioned in other reviews are what make a local business feel like a community hub. The negative review, while serious, points to a specific incident and an individual employee, not necessarily a systemic issue with the entire store's operation.

Furthermore, the store's robust service options, including delivery and curbside pickup, make it highly adaptable to a customer's needs. The excellent accessibility features, such as the wheelchair-accessible amenities, ensure that the store is a practical option for a wide range of customers. In summary, Petco in Mission Viejo is worth choosing because it provides a comprehensive, convenient, and accessible experience for pet owners, backed by a long history of serving the local community. It is a reliable destination where you can not only get the products you need but also access important services that contribute to the overall well-being of your pet.

Petco Details

  • Service options

  • Kerbside pickup
  • Delivery
  • In-store pick-up
  • In-store shopping
  • On-site services
  • Accessibility

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Wheelchair-accessible seating
  • Amenities

  • Wi-Fi
  • Wi-Fi
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Petco Photos

Petco Picture 1Petco Picture 2Petco Picture 3Petco Picture 4Petco Picture 5Petco Picture 6Petco Picture 7Petco Picture 8Petco Picture 9Petco Picture 10

Petco Location

Petco

25592 El Paseo, Mission Viejo, CA 92691, USA

Petco Reviews

An average rating of ★4.3 from 531 user reviews.

pricescashiergroomingdog foodreptilesemployeesnameparkingselectionaisles

★ 5★ 4★ 3★ 2★ 1

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