Petco Introduce
For Louisiana pet owners seeking a convenient, all-encompassing resource for their animal companions, Petco in Covington is a well-known local option. Located at 7303 Pinnacle Pkwy, this store is designed to be a one-stop-shop for a wide variety of pet needs, from the basics like food and toys to specialized supplies for aquatics and reptiles. As a major national retailer, Petco offers a vast and consistent selection of products that cater to a broad audience. It's a place where you can quickly grab what you need for your dog or cat, or spend time exploring the more unique sections dedicated to fish and reptiles. The store's comprehensive services and offerings aim to make pet ownership easier and more convenient for the local community.
The Covington Petco, like many locations in the chain, is more than just a retail store. It's categorized as a pet supply store, a fish store, a goldfish store, a reptile store, and a tropical fish store, reflecting its diverse inventory. While some customers have had excellent experiences with specific services, others have raised serious concerns. For instance, a positive review highlights the exceptional grooming service, specifically praising a groomer named Trish for her amazing work and patience with an anxious dog. This positive feedback on grooming shows that certain departments and staff members provide high-quality, personalized care. However, another review paints a very different picture, describing a negative experience with the in-store conditions. This customer expressed heartbreak over the state of the fish tanks, noting a dead fish, a general "smell of death," and a lack of urgency or empathy from a staff member when the issue was reported. This feedback, while a major concern, is also a valuable piece of information for potential customers. It suggests that while some services, like grooming, are highly rated, the store's overall animal care and maintenance may be inconsistent.
Petco is conveniently located at 7303 Pinnacle Pkwy, Covington, LA 70433, USA. This easily accessible location is a major plus for residents in Covington and the surrounding areas. The store has made a concerted effort to be as welcoming as possible to all visitors, with a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These features ensure that the store is easy to navigate for everyone, regardless of mobility. The availability of free Wi-Fi is another modern amenity that enhances the customer experience. The store is designed for a "quick visit," which is perfect for busy pet owners, but its extensive layout also allows for a leisurely browse for those who have more time.
Petco in Covington offers a range of services designed to support pet owners at every stage. Customers can choose from a variety of service options, including curbside pickup, delivery, in-store pickup, and traditional in-store shopping. These options cater to different schedules and preferences, providing flexibility and convenience. In addition to retail, the store also provides onsite services such as professional grooming and pet training. The presence of these services makes Petco a potential all-in-one destination for pet care needs, from getting a haircut for your dog to picking up your monthly supply of food. The store also offers convenient payment methods, including credit cards, debit cards, and NFC mobile payments.
Services Offered at Petco:
- Curbside pickup, delivery, and in-store pickup for convenient shopping.
- Onsite services, including professional dog and cat grooming.
- A wide selection of live animals, with a specialization in fish and reptiles.
- Comprehensive pet supplies, including food, toys, bedding, and health products.
- Dog training classes and resources.
Features and Highlights of Petco:
- A comprehensive inventory that covers a wide range of pet types, from dogs and cats to fish and reptiles.
- Specialized departments for tropical fish, goldfish, and reptiles, offering a broad selection of animals and supplies.
- Exceptional grooming services with dedicated professionals like Trish, who are praised for their patience and skill.
- Commitment to accessibility with a wheelchair-accessible entrance, parking lot, and restroom.
- Convenient payment options, including credit cards, debit cards, and NFC mobile payments.
- Offers a variety of shopping and service models, from in-store visits to online ordering with pickup or delivery.
Contact Information:
Address: 7303 Pinnacle Pkwy, Covington, LA 70433, USA
Phone: (985) 809-2655
What is Worth Choosing at Petco:
For Louisiana locals, the decision to choose Petco in Covington comes down to convenience and specific needs. The store’s major advantage is its comprehensive nature—it is a single location where you can buy pet food, toys, and supplies, while also having access to live animals and professional services like grooming. The positive feedback on the grooming service, in particular, suggests that this is a reliable option for pet owners seeking a quality haircut for their dog. The specialization in aquatic and reptile animals also makes it a valuable resource for those with more unique pets, as it stocks a variety of related supplies and live animals that might not be available elsewhere.
However, it is also important to consider the critical feedback about the state of the store's live animal habitats and the staff's reaction to customer concerns. This highlights the importance of visiting the store in person to assess the conditions before making a purchase, especially of a live animal. While the customer service experience can vary, the professional grooming service is a consistent highlight. Overall, Petco is a good choice for those who value convenience and a wide selection of products, particularly if they are seeking grooming services or supplies for fish and reptiles. By being an informed consumer and checking the store's current conditions, local residents can make the most of what Petco has to offer.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
7303 Pinnacle Pkwy, Covington, LA 70433, USA
Petco Reviews
groomingsalestanksselectionemployeespupspet foodstockneedjob
★ 5★ 4★ 3★ 2★ 1Quite upset with my experience today. Usually am not a fan of corporate pet stores anyways, but I do shop here occasionally. The picture posted is a screenshot from a video I took in-store at this location today. Words can’t even begin to describe how sick, angry, and heartbroken I am. I understand that accidents happen and that wild animals will act according to their nature. I know fish are just fish to some, but these are pets in what’s supposed to be a safe, controlled environment. I don’t even want to think about how long this poor guy had been suffering, because, how many people stayed long enough to see this and speak up? This fish was alive and swimming around but barely.Yes, I spoke up, but the employee barely reacted, simply smiling and saying, “Okay! Thanks for letting me know!” Okay??? That’s not okay. What got to me was the lack of empathy AND sympathy from the worker. He did not ask where the fish was located, nor did he sound concerned, but rather, enthusiastic almost when I approached him. No sense of urgency. As we walked away, he remained behind the register. You have to do better, Petco. Corporate was also contacted about this and they were super helpful and understanding of the matter.On top of everything else, the store itself is in horrible shape. It smells (usually expected of a pet store but not of death), like dead animals and most tanks and habitats were rusty, dirty, etc. Looked moldy too. I have to agree with the other 1 star reviews about the staff and state of the store, unfortunately. I have seen way better corporate pet stores, but you can always expect stuff like this there. The employees should have more concern and care for these animals they “take care of.”
April 26 · Adriana MichelMy doodle was in desperate need of a groom. He’s never had a professional groom before and recently his hair was shaved and it was uneven. I brought him to Trish and she was amazing! She was sweet and patient with Asher. She did exactly what Asher needed without shaving him to the skin! This my was super anxious but was eased when I picked him up and it was everything we could have asked for! Asher loved the staff! Thank you so much for making my baby all cute!
January 13 · Ashley SallingerThe groomers have been doing an amazing job with my pittie’s skin issues. The mud bath thing they give him is remarkable. My pitty is so comfortable with them, he lets them paint his nails. We’re always greeted with giant smiles and every dog gets lots of love from all the groomers.
August 16 · George HerreraI gave a 3 star because I received great service and then not so great. Dakota you definitely deserve a 5 star. You are extremely polite and helpful. You literally went out of your way to help me until your not so nice supervisor decided she didn’t want you to help after letting us both know “she wasn’t even suppose to be there”. Teri, I’m sorry you didn’t want to be at work today but that’s life. It’s your job and you need to work on be better at it. But I will thank you for your rudeness because I found what I needed on Amazon much cheaper. I will no longer shop at this store.
May 29 · Melissa MiltonWe love all the groomers at Petco Grooming Salon. They treat my dog like their own. They are patient and sweet. I trust them with all my pets. Big props to Sarah the Salon Manager, she is very knowledgeable and helps her fellow groomers in every way. Chelsea has taken steps to go the extra mile to care for my pittie’s dry skin the a mud bath! Kenny and Isabel are also amazing. I can’t say enough about the groomers at Petco Pinnacle in Covington, LA! ⭐️⭐️⭐️⭐️⭐️
August 16 · Kimi Budai
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