Petco Introduce
For residents of Glen Allen and the wider Virginia area, Petco stands as a well-known and comprehensive resource for all things related to pet care. Located conveniently on W Broad Street, this store is a one-stop-shop that offers far more than just pet food and toys. It provides a wide array of products and services, catering to a diverse range of pets including dogs, cats, fish, reptiles, and small animals. Whether you are a new pet parent or a seasoned enthusiast, this Petco location is designed to meet your every need. Its extensive inventory and diverse service options make it a go-to destination for the local community, from a quick trip for a bag of dog food to a full-service grooming appointment.
The local Petco in Glen Allen is distinguished by its commitment to convenience and a broad spectrum of offerings. The store is well-organized and generally stocked with everything from basic necessities to specialized items for exotic pets. As a significant retail presence in the area, it serves as a reliable source for a large portion of the Virginia pet-owning population. The store’s range of products and services, which include everything from fish and reptile supplies to on-site grooming, speaks to its effort to be a comprehensive resource. While large chains sometimes face mixed reviews, this particular Petco location has been praised by customers who have appreciated a friendly and helpful atmosphere, especially for those new to the area. One reviewer who recently moved from California noted the cashier’s pleasant mood and willingness to help, a welcome change after a stressful move. This positive feedback highlights the potential for a great customer experience when the staff is engaged and attentive.
Petco’s business model is built around providing a wide variety of products and services under one roof, which is a major draw for busy pet owners. The store's reputation is influenced by both positive and negative experiences, as with any large retailer. While the positive interactions with helpful staff can make for a great shopping trip, customer reviews also highlight that experiences with specific services, such as grooming, can be inconsistent. The presence of on-site services, however, remains a key feature that makes this location a practical choice for many. Petco's commitment to offering a variety of products for different types of pets, including fish, goldfish, and reptiles, is a significant draw for specialty pet owners who may struggle to find what they need at more generic stores. The store's dual role as a pet supply provider and a service center for grooming and other on-site needs solidifies its place as a central hub for pet care in the Glen Allen area.
This particular Petco location is strategically situated at 11331 W Broad St #151, Glen Allen, VA 23060, USA. This address places it in a high-traffic retail area, making it very accessible for residents of Glen Allen and the wider Richmond metropolitan area. The store is easy to find, with a large parking lot that includes designated wheelchair-accessible spaces. This commitment to accessibility is a key feature, ensuring that all customers, regardless of mobility, can easily access the store and its offerings. Inside, the store also provides a wheelchair-accessible entrance and restroom, further demonstrating its inclusive design. For a quick trip, the location is ideal, allowing customers to easily get in and out with their needed items. The added amenity of Wi-Fi is a thoughtful touch for customers who may need to check a product detail or manage an in-app purchase while in the store. The convenience of its location and its various service options, such as curbside pickup and delivery, also make it adaptable to different customer needs, from a pre-planned shopping trip to an impromptu supply run.
The proximity of this Petco to major roads and residential areas makes it a convenient choice for a significant portion of Virginia’s population. Its location simplifies the process of getting necessary pet supplies, whether you are stocking up for the month or just need to grab a single item. The various service options available, from in-store shopping to curbside pickup and delivery, cater to modern shopping habits and provide flexibility for all customers.
Services Offered:
Extensive Pet Supply Retail: This Petco offers a vast inventory of products for dogs, cats, fish, reptiles, birds, and small animals. The store is a comprehensive source for food, treats, toys, habitats, bedding, and health-related products.
Live Animal Sales: The store is a hub for live animals, including fish (tropical fish and goldfish) and reptiles, providing an opportunity for customers to choose from a variety of species to add to their homes.
Onsite Services: Petco offers professional on-site services such as grooming, which includes baths, haircuts, and other pet care treatments, making it a convenient option for pet maintenance.
Multiple Pickup and Delivery Options: To enhance convenience, the store provides curbside pickup, in-store pickup, and delivery services, allowing customers to shop in the way that best suits their schedule.
Expert Advice: The staff on hand can provide guidance on everything from the right food for your pet to the proper care for a new fish or reptile. While experiences can vary, the staff's general knowledge is a key service.
Features / Highlights:
Comprehensive Product Selection: The store's main strength is its wide-ranging inventory, which caters to almost every type of common household pet. This makes it a true one-stop-shop for most pet owners.
Accessibility for All: With wheelchair-accessible entrances, parking, and restrooms, this Petco location is designed to be welcoming and accessible to all members of the community.
Convenient Service Options: The availability of curbside pickup, delivery, and in-store services provides a high degree of flexibility and convenience for customers with busy lifestyles.
In-Store Wi-Fi: The provision of Wi-Fi is a small but valuable amenity that enhances the customer experience, allowing for seamless use of the Petco app or online resources while in the store.
Variety of Live Animals: For hobbyists and those looking for a new companion, the store's status as a fish and reptile store is a major highlight, offering a dedicated selection of live animals and the specialized supplies they require.
Contact Information:
Address: 11331 W Broad St #151, Glen Allen, VA 23060, USA
Phone: (804) 360-7446
What is worth choosing?
Choosing this Petco location is a practical decision for Virginia residents who value convenience, selection, and accessibility. The store's most compelling feature is its ability to be a single destination for virtually all pet-related needs. From grabbing a bag of premium pet food to scheduling a professional grooming appointment and picking up a new fish for your aquarium, you can accomplish multiple tasks in one visit. The wide-ranging inventory is a significant advantage, particularly for owners of exotic pets like reptiles or tropical fish, as these specialized supplies can be difficult to find at other retailers. The store's services, such as curbside pickup and delivery, are also a major draw, providing a modern and flexible shopping experience that fits into a busy schedule.
However, it is also important to note that a large retailer like Petco can have varying levels of customer service. As evidenced by a customer review regarding a negative grooming experience, the quality of service can sometimes depend on the specific staff member. This is a common challenge for large companies. Despite this, the consistent availability of a vast product range and the convenience of its location and various services still make this Petco a top choice for many. For those who prioritize a comprehensive selection of products and the flexibility of services like curbside pickup and on-site grooming, this Glen Allen Petco is an excellent and reliable option. The store’s commitment to accessibility for all customers further strengthens its position as a go-to resource for the Virginia pet community, making it a valuable addition to the local retail landscape.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
11331 W Broad St #151, Glen Allen, VA 23060, USA
Petco Reviews
groomingfishmanagerdog foodsalesnailscashieradoptvetferret
★ 5★ 4★ 3★ 2★ 1Cashier was very nice - showed us where the product was located and was in a pleasant mood. We just moved to Virginia 2 weeks ago and have, unfortunately, encountered many rude cashiers. We traveled from California, and have to do lots of shopping because of things we had to leave behind. I will return to your store 👍❤️
August 11 · Elizabeth ParocuaMade an appointment for 9am this morning. On the way my 4 month old puppy got sick in the car. I had to stop and make sure she was ok. Causing me to arrive at 9:20, the groomer did not greet me asked me how could she help me after looking at the clock and showing visible annoyance by me being there. I said I had a 9am she told me I was late and could not service my dog. Did not say good morning, walk over to speak to me. And turned away. I asked for the manager. 10 mins later David came in. David said they would not be taking my dog. I walked out and then went back in to see if I could rebook. At this time David nor the groomer were visible but I could hear them talking. David was explaining to his employee that I would be reaching out to corporate and he did not care. The groomer belly laughed and said do not be late!!David came out from where he was and saw me. Kind of wide eyed because he knew what I had heard.No wonder the staff treated me as such when I walked in with a manager like David running the show.I should have read the reviews and realized all the others that have had poor customer service experiences at this location. Take your pup to a place where people actually care and love what they do. And stay away from this location.
June 15 · Frank McmurroughHelpful staff, they don't have to be friendly or rude, purchased terrarium for Spencer 🐸, but food prices are steep, not saying anything negative , but some pets can be picky , otherwise they are a well stocked pet shop.
June 14 · Richard imAfter checking online to make sure the store had the item I was looking for, I made a trip over to purchase a particular nylabone. I noticed the price posted was two dollars more than what the website had said. When I brought this to the employee’s attention, she Immediately said they would match the price I had seen online. I was a satisfied customer.
August 06 · Patricia KincheloePetco itself needs to have a better stock of options for saltwater fish. It gets old seeing the same thing over and over again of just seeing clowns. Good employees and helpful but they are restricted by the company lack of diverse options.
July 26 · Matthew Nelson
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