Mixlab

- 336 W 37th St Suite 850, New York, NY 10018

For pet parents in New York City, managing a furry family member's health can be a complex and demanding task. When a pet requires specialized medication, the process can become even more challenging, especially if the drug needs to be custom-compounded to a specific dosage or flavor. This is where Mixlab, a modern veterinary compounding pharmacy, steps in to simplify and enhance the experience. Mixlab is not just a pharmacy; it's a dedicated partner in pet health, focused on creating custom-tailored medications and delivering them with a level of care and convenience that is a cut above the rest. By specializing exclusively in veterinary prescriptions, Mixlab ensures that every pet, from a tiny kitten to a large dog, receives the precise medication they need in a form that is easy to administer and even enjoyable to take. This specialization and commitment to quality have made them a go-to choice for pet owners and veterinarians alike.

Compounding pharmacies like Mixlab play a vital role in veterinary medicine. They can create medications that are no longer commercially available, formulate drugs without allergens, or, most commonly, adjust the dosage and form of a medication to suit an individual pet’s needs. This could mean turning a bitter pill into a palatable liquid, a flavored chewable, or even a transdermal gel that can be absorbed through the skin. This ability to customize is what makes Mixlab so invaluable, particularly for owners of picky or difficult-to-medicate pets. Beyond the medicine itself, Mixlab has built a reputation for its "delightful" care packages. Customers often receive their pet’s prescriptions in a thoughtfully packaged box that includes a personal note and a fun toy. This small but significant gesture transforms a routine and often stressful task into a positive experience, demonstrating the company’s deep understanding of the bond between pets and their humans. While some experiences with customer service may vary, the company's intent to provide a positive and caring experience is evident in its overall approach to packaging and follow-up communication.

While the goal is to provide exceptional service, it's worth noting that customer experiences can vary. As highlighted in a customer review, issues with communication and order cancellation can arise. The review mentions a frustrating experience with a discontinued medication size and a lack of timely updates, which led to a delay in getting a pet's prescription filled. This points to the importance of proactive communication from the customer's side and the value of clear, real-time updates from the pharmacy. The customer service representative's promise to expedite a shipment that had already been processed with a slower method further underscores this point. While these are important considerations, it's also clear that the company's general aim is to provide fast and efficient service, as evidenced by positive reviews that praise their speed and reliability. Most importantly, pet owners should be aware of the need to be diligent in tracking their prescriptions and communicating directly with their vets and the pharmacy to avoid any potential gaps in care.

Location and Accessibility

Mixlab is located at 336 W 37th St, Suite 850, New York, NY 10018, situated in the heart of Midtown Manhattan. While the company's primary model is delivery, with fast and free shipping offered for most orders, customers do have the option of in-store pickup at their facility. This blend of service options caters to the diverse needs of New York City residents. The location is easily accessible by public transportation, being a short walk from major subway lines and commuter hubs like Penn Station and the Port Authority Bus Terminal. For those who drive, paid street parking is available in the area, though navigating the busy streets of Midtown may be a consideration. The convenience of their delivery service means that you don’t have to worry about the logistics of picking up medication, especially when you have a busy schedule. The delivery option is a major benefit for pet owners who live in different boroughs or simply prefer the ease of at-home service.

Services Offered

• Compounded Medications: Custom-tailored medications for pets, including adjustments to dosage, form, and flavor to make them easier to administer.
• Commercial Medications: Dispensing of standard, commercially available pet medications.
• Delivery: Fast and free delivery services for prescriptions.
• In-Store Pickup: The option for customers to pick up their prescriptions in person.
• Payment Options: Accepts credit cards and debit cards for easy transactions.

Features and Highlights

• Specialized Veterinary Pharmacy: Mixlab focuses exclusively on pet prescriptions, ensuring their pharmacists have expertise in animal health.
• Customization: Offers a wide range of compounding services to create the perfect medication for your pet’s unique needs, including various flavor options.
• Convenient Delivery: The company's business model is built around fast, reliable, and often free delivery, which is a major convenience for busy New Yorkers.
• Thoughtful Packaging: Each order is delivered in a personalized package that often includes a toy and a personal note, a small touch that has earned them many positive reviews.
• Flexible Service: Provides both delivery and in-store pickup options to suit different customer preferences.

Contact Information

Address: 336 W 37th St Suite 850, New York, NY 10018, USA

Phone: (888) 901-4480

What is worth choosing

When it comes to choosing a veterinary pharmacy in New York City, Mixlab presents a compelling option, particularly for pet owners who require customized medications. The core value proposition of Mixlab is its ability to compound medications to meet a pet's specific needs, whether it's for a senior cat with pain management needs or a dog with a unique allergy. One customer's story about their older cat's compounded Gabapentin highlights this perfectly, noting their impression with the speed of service and the delightful surprise of a toy. This personalized approach to pet health is invaluable, making the process of medicating a pet much easier on both the animal and the owner.

The convenience of Mixlab's delivery-centric model is a huge benefit for New Yorkers. As a customer stated, the company's quick turnaround for prescriptions is "thoroughly impressive." This means less time spent traveling and waiting, and more time focused on your pet. For those with busy schedules, the ability to have a prescription delivered directly to your home is a major time-saver. While there may be occasional customer service issues, as noted in a negative review about a discontinued product, the overall service model is designed for convenience and efficiency. It's crucial for pet owners to be proactive and communicate with both their vet and the pharmacy to ensure a smooth process. The company's commitment to personalized and thoughtful service, including the fun touches in their packaging, shows a genuine care for the animals they serve. Ultimately, if you’re a New York pet owner seeking a pharmacy that can handle specialized prescriptions with care, speed, and a touch of delight, Mixlab is an option worth considering.

Mixlab

336 W 37th St Suite 850, New York, NY 10018, USA