Petco Introduce
For pet owners in Maryland, especially those in the Upper Marlboro area, finding a one-stop shop that combines a vast selection of pet supplies with a wide range of expert services is essential. Petco, located on Crain Highway, is a trusted name that delivers on this promise. This isn't just a place to pick up a bag of food; it's a comprehensive pet care center that addresses a variety of needs, from essential supplies to professional grooming, and even on-site services like vaccination clinics and pet adoption events. What truly sets this location apart, as highlighted by local customers, is the exceptional team that operates the store, creating a welcoming and supportive environment for every person and pet that walks through the door.
The philosophy at Petco is to be a partner in a pet's health and happiness. The Upper Marlboro team, in particular, seems to have embraced this mission with remarkable dedication. The store is designed to make shopping for pets easy and enjoyable, offering services like curbside pickup and delivery for maximum convenience. However, it is the human element that truly makes the difference. Staff members like Sandra in the grooming department and Tae and Delano in customer service have been singled out for their knowledge, kindness, and genuine love for animals. This high level of customer care creates a strong sense of community and trust, which is invaluable to pet owners. The emotional support provided to a family during the difficult process of rehoming a pet, as described in a customer review, is a powerful example of the team's empathy and commitment.
Petco is conveniently situated at 7609 Crain Hwy, Upper Marlboro, MD 20772, USA. This location on a major thoroughfare makes it highly accessible for residents of Upper Marlboro and the broader Prince George's County area. The store is designed with accessibility and convenience as a top priority. It features a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom, ensuring that all community members can shop comfortably. These features are vital for creating an inclusive shopping environment where everyone feels welcome.
The store's layout is intended for a "quick visit," as noted in the provided information, but the wide range of services and products invites a more leisurely shopping experience as well. The availability of Wi-Fi adds to the convenience, allowing customers to research products or access online offers while in the store. For modern shoppers, the variety of payment options, including credit cards, debit cards, and NFC mobile payments, makes the checkout process seamless and efficient.
This Petco location offers a comprehensive suite of services that cater to various pet types and needs.
Grooming Salon: The professional grooming department provides a full range of services for both dogs and cats, from baths and haircuts to nail trims and ear cleaning. The staff, including certified stylists, are praised for their genuine care for the animals they groom.
Aquatics Department: As a certified fish, goldfish, reptile, and tropical fish store, this location offers a wide variety of live animals and all the necessary supplies. Customers can find tanks, equipment, food, and expert advice for setting up and maintaining aquariums and terrariums.
Onsite Services: The store hosts a variety of onsite services. This includes vaccination clinics provided by Vetco, offering a convenient and affordable way to keep pets up-to-date on their shots. They also partner with organizations like Petco Love to host pet adoption events, connecting homeless animals with loving families.
Training and Wellness: While not explicitly mentioned in the provided reviews, Petco stores typically offer dog training classes and other wellness services to support pet owners throughout their journey.
Retail Services: In addition to in-store shopping, the store offers curbside pickup, delivery, and in-store pickup, providing multiple convenient ways for customers to get their pet essentials.
Several key features and highlights make this Petco location stand out to the local community.
Exceptional Staff: The friendly, knowledgeable, and empathetic team, as noted by multiple customers, is the most significant highlight. Their willingness to go the extra mile, whether for rehoming a pet or providing expert advice, creates a positive and memorable experience.
Specialized Departments: The store's expertise extends beyond general pet supplies. The aquatics department, for instance, provides a great resource for enthusiasts of fish and reptiles, offering both live animals and a full range of specialized products.
Convenient Services: The combination of in-store services like grooming and vaccinations with modern retail conveniences like delivery and curbside pickup makes the store an incredibly efficient and versatile resource for pet owners.
Community Involvement: By partnering with local animal welfare organizations for pet adoptions, the store acts as a community hub, helping to find homes for animals in need and supporting the broader mission of responsible pet ownership.
For appointments or more information, you can reach Petco in Upper Marlboro using the following contact details.
Address: 7609 Crain Hwy, Upper Marlboro, MD 20772, USA
Phone: (301) 574-2167
Mobile Phone: +1 301-574-2167
For pet owners in Maryland, choosing the right pet store is about finding a partner that can support their pet's entire life cycle. Petco in Upper Marlboro is a choice that is truly worth making. The store's strength lies not only in its comprehensive inventory and variety of services but also in the dedicated and compassionate team that makes every visit a positive experience. The heartfelt testimonials from customers who have been touched by the kindness of staff members like Delano and Sandra are a powerful endorsement of the store’s commitment to its community. Whether you are a new pet parent in need of guidance, a long-time owner looking for a convenient place to get your pet groomed, or someone simply picking up food, you can count on this Petco location to provide a welcoming and helpful environment. The combination of its convenient location, wide range of services, and genuinely caring staff makes this Petco an invaluable resource and a trusted partner in the health and happiness of your pet.
Petco Details
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Petco Photos










Petco Location
Petco
7609 Crain Hwy, Upper Marlboro, MD 20772, USA
Petco Reviews
pricesgroomingcashierbabyfurorganizedpatientcorporatetanktrimmed
★ 5★ 4★ 3★ 2★ 1I love it here! From the outstanding grooming department, they genuinely love your animals (Sandra) is outstanding! Tae is knowledgeable and friendly in customer service. Great team!
September 02 · Dahnisha HannahI called and spoke with Delano and told him my situation to rehome our pet Guinea Pig. He was very pleasant and friendly. His customer service is excellent! My husband and daughter brought in our Guinea Pig. My daughter was very emotional about giving up our family pet. He assured her Fuzzy would be given to a family with love . He even offered to take a picture with them. Thank you Delano for your kindness and support to us! You made the process so easy and we appreciate you! Continue to be great and keep up the good work! We customers appreciate you!
April 24 · Vernise BryantMy recent visit to this store was dissappointing. Myself and several other customers had been waiting in line to checkout but there was no cashier around. After waiting several minutes, I saw an employee having a conversation nearby with her friends instead of being attentive to her job. I had to raise my voice to ensure I was heard and one of her friends caught an attitude with me for being loud asking to be served. I think the staff needs to be reminded on how to provide quality customer service and at the very least be mindful of your job regardless of whom you are speaking to customer or not.
January 20 · J TThe staff was super nice from the moment I walked in. Ryan was my stylist for my puppy Dallas and he did absolutely amazing and cut him exactly the way I requested! I will be using him moving forward. In addition, he was super timely! I couldn't believe how quick I got a call back saying that Dallas was ready. He looked so good!
January 31 · Vincent McNattIts a good place for dog food, toys, and other items related to dogs. However, they should get rid of their fish tanks because they never have anything.
April 06 · Keisha A
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